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    The UPS Store

    4.0 (27 reviews)
    Closed 8:00 am - 6:30 pm
    Updated 2 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

    This ups store is amazing the location is perfect and staff is super friendly highly recommend.

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    14 years ago

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    4 years ago

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    13 years ago

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    12 years ago

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    11 years ago

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    7 years ago

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    14 years ago

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    13 years ago

    Very very helpful and very courteous. Even before Christmas when things were stressful, they were cool calm and collected.

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    11 years ago

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    11 years ago

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    10 years ago

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    10 years ago

    Jeanette and David are the best! Efficient, friendly, and helpful!

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    10 years ago

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    Review Highlights - The UPS Store

    The owners Jeanette & David are the best!

    Mentioned in 3 reviews

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    The UPS Store

    The UPS Store

    (12 reviews)

    MaryAnn Skals, Store Manager - extremely courteous, professional and patient…read more Brenda, Customer Service - helpful, knowledgeable and friendly. Provided options and associated costs. Overall, the service provided and interactions with Brenda and MaryAnn were professional, friendly and courteous. Very much appreciated!

    There are bad customer-service experiences. There are unfriendly employees. And then there are…read moreencounters that make you seriously wonder how someone came to occupy a customer-facing position in the first place--and, more importantly, why any company would allow that person to represent its name to the public. That is exactly what I experienced on Tuesday, August 18, at The UPS Store located at 805 E Bloomingdale Ave in Brandon. I arrived at 6:29 p.m., precisely at closing time, carrying two simple Amazon returns. I did not need assistance, I was not making a purchase, and I was not asking anyone to begin a complicated transaction. I simply had two packages to drop off. The employee inside saw me approaching. And shut the door in my face. Literally. That is neither a figure of speech nor an exaggeration born of frustration. He saw me approaching the entrance and closed the door directly in front of me. He later opened it for another customer and, without even looking me in the eye, simply said that they were closed. No "I'm sorry." No "Good evening." No "What did you need?" Not even the most basic gesture of acknowledging that another human being was standing in front of him. I understand perfectly well what closing time means. I have worked in customer service for years, and I currently hold management responsibilities myself. That is precisely why I know the difference between enforcing business hours and behaving with a level of hostility and unprofessionalism that is simply incompatible with a customer-facing position. He could have told me that he was unable to accept the packages. He could have explained that the system had already been closed. He could simply have said, "I'm very sorry, sir, but we've just closed." Five seconds would have been enough. Instead, he chose to shut a door in a customer's face. And I use the word "chose" deliberately, because that is exactly what happened. Closing time belongs to store policy. Rudeness belongs to the individual. But when that individual is standing behind a counter, inside a store displaying a corporate name, dealing, or refusing to deal, with the people who come to its door, he is no longer representing only himself. He is representing The UPS Store. That is where the real seriousness of this incident lies. Large companies spend fortunes building a brand. They speak of trust, professionalism, service, community, and customer experience. They create manuals, train employees, develop advertising campaigns, and spend decades protecting their reputations. And it takes only one person behind one door to make all of that rhetoric meaningless. Because a brand is not what a company says about itself. A brand is what a customer experiences when no executive is watching. I do not know who hired this employee. I do not know who trained him. I do not know who supervises his performance. Nor do I know whether the behavior I witnessed was an exception or a pattern. But I do know this: if someone believes it is acceptable to deliberately shut a door in a customer's face, refuse even to make eye contact, and fail to offer five seconds of basic courtesy, then the management of this location should be asking itself a very serious question: Is this truly the person we want representing our name to the public? I manage people. I know that employees make mistakes. I know that people have bad days. I also know that no employee should be expected to remain at work indefinitely after the end of a shift. But I also know that there is an enormous difference between making a mistake and revealing an attitude. What I witnessed that evening was not a problem with a package. It was not a problem with Amazon. It was not even really a problem with closing time. It was a problem of attitude, judgment, basic courtesy, and an understanding of what it means to hold a customer-facing position. I can take two packages somewhere else. I can take my business there, too. And perhaps that is the point that should concern those responsible for this location most of all: If the person standing at the door makes the customer want to walk away and never return, then the problem is not on the side of the door that was closed. It is on the side of the person who chose to close it that way.

    The UPS Store - copyshops - Updated August 2026

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