My experience with this location was awesome. The staff was very courteous and professional. I was personally dealing with an employee named Keith and Dorene(?). Keith helped facilitate an out of state shipment on an auction purchase I make from the local PD. He and his staff kept communication open and made the transaction flawless. He responded timely to any request or needs I had via email or phone. I felt like their only customer and that is a great feeling. Another customer advised doing business with this particular UPS location and I am glad I did. Great job guys and I hope this helps bring more business your way. Damon read more

Very disappointing experience at this store. Was charged a $300 large package fee to mail a piece of artwork. The same package was mailed from a different UPS store for half the price. The mistake was made by the employee at this store. The owner would not refund the extra cost. I do not recommend mailing packages from here. read more

I visited a previous time to mail a package. Customer service was quick and good. They offer printing services, mailing services, and faxing. MAILBOXES -- Most recently, I came on 7 May 2019 to get a small personal mailbox (not a P.O, Box). It is great that UPS offers people an actual mail address especially for those who are traveling for a few months and need their mail delivered or people whose lifestyle do not allow for a permanent home such as truckers. If you need important packages delivered to you and you don't want to use your work address then consider getting a personal mailbox. I've began to sell many of my used clothes and I don't want to put my actual apartment address as the return mail address so a personal mailbox address helps. Basically, your address will be the address of the UPS store and then you would add a box number (# ) where you mail goes too. You can get a small box, medium size, or large box. Each mailbox varies in cost with the smaller one being cheaper. If you get a big package delivered that can't fit into your mailbox, then UPS will hold your package for you -- a slip will be put in your mailbox which signals to you that you have received a package that is ready for pickup. Michelle who assisted me was very helpful and explained to me the mailbox options (3 months, or 6 months, or even longer). I got a small box, signed the paperwork, and got my mailbox key. It only costs $10 to get a mailbox key which you get back once your membership option expires. You also have to pay a one-time fee that is not refundable. I paid about $50 for this deposit. Access to this mailbox is 24-hours via a side door from the UPS store. If you want a key to this door, you will have to pay an additional $10. I did not need a key because I can just come to the UPS store during regular business hours to check my mail. Overall, I've had a great experience here and I recommend this UPS store. **** - 75 total reviews in 2019 - 284 total Yelp reviews - Reviewed on 12 May 2019 read more

The UPS Store - 7 May 2019 -- Outside - Shipping Centers Near Me - Rocky River, Ohio

I had the worst experience! man was rude and impatient cut me off. I understand things go quickly but ignoring me while I need help is awful never experienced this before next time I'll go to someone else read more

Always very helpful and friendly here. Ample parking and a great location. They even have a notary available if needed. A+ read more

I made an appointment at 1:00 for notary services. When we arrived for the appointment, the man behind the counter asked if we needed a notary. I responded yes, and he said the notary was on deliveries and would return at 3:00. I responded, but I have a 1:00 appointment that I made online? Did he say I'm sorry for your inconvenience - nope. Nothing. What a nice way to spend my day off - wasting my time. This is absolutely unacceptable. Do better UPS! read more

Great people! Professional and kind. Great service & value in time savings. One of the best businesses on the west side.

I have been going to this UPS location for at least 15 years. Keith, Doreen, Jake and Evelyn should be acknowledged for their stellar customer service. I have used the faxing and printing services and they have shipped a ton of packages for me. They are really good at what they do! The staff is efficient, friendly and regularly goes above and beyond to meet the needs of their customers. read more

Came to drop off Amazon package. No acknowledgement, or be right with you. Just ugh. Waiting for over five minutes. Did I say I was next? Yup just waiting,,, read more

Abbey was very helpful! I had forgot something important taped to the front of a package that I dropped off and when I called she was quick to say "No worries" and get it emailed over to me. read more

On 4/3/19 at 7:15pm I went to my local UPS store (Rocky River, Ohio - store 1308) needing printing (complicated). The woman helping me was AMAZING. She was patient, helpful & never seemed put-out, even though she had a line of people coming in and it was approaching closing time. Additionally, she politely answered a customer's questions even though it was technically after the store had closed. She answered his questions fully and thoughtfully, not at all annoyed. She deserves to be recognized. read more

We were here 10 min before closing & they were already closed! Just looking at us from inside & wouldn't honor their posted hours. Another guy came up a minute later with documents that needed to get out right away & was just as frustrated as we were. If you're going to close whenever you feel like it, don't post your hours! read more

I sent a package, 2lb 3oz. from this store to 29 Palms,California (Marine base). When I sent it I told the woman that I wanted it sent over night, or as soon as possible.She said that was fine. I was told it would be delivered by the next evening. I was surprised it was going to be there that fast. I repeated, "Wow! that's fast! I can't believe it will be there that quick." For $23.98. My son was really looking forward to recieving it. The next day I tried to track it. The UPS number showed it was not available. I called the store to find out what that meant and was told that they sent it through the post office. The post office stated that it had been picked up the next day but wasn't even processed yet. It would take 7 days for them to deliver it to my son. If I would have known that I would have saved a day and just sent it at the post office, paid more and been able to get it delivered before a week! Very disappointed! I will never use UPS or recommend them to anyone. read more

The last several weeks I've had to ship merchandise out from this UPS. They provided me shipping paper and tape to package my items for shipment at no charge. The people working there always go out of their way the accommodate you. What a nice experience and unexpected. read more