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The UPS Store

4.0 (57 reviews)
Open 8:00 am - 7:00 pm
Updated 1 month ago

Services - The UPS Store

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The UPS Store Photos

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Outside
Paul S.

I never thought I would make a review for a UPS Store! The service was so incredibly helpful and friendly. I wish I got the name of the lady who helped me. She should teach lessons on customer service. This place makes me wish I had more packages.

Store front
Tabitha D.

Phenomenal customer service. Very helpful and peace of mind knowing my items are shipped with quality care. Locally owned and operated store. Highly recommended

Exterior
Jason P.

Major shoutout to the employees of the UPS store the Central West End. I cannot imagine how the pandemic has caused a surge in business at this location. And where would we be without them?? Hot Tip to save: this location is the main UPS Store for all Amazon Prime free returns. If you need to return something your ordered, you're going to have to come to theis store in order to send back your package. Since the pandemic began, I'm sure I'm not the only person who has relied heavily on Amazon for shopping. While I've done my best to support local business, there are so many things that are just so easy to locate and purchase with the click of a button on my phone. But like anything else in this world, some things you just HAVE to return. This particular UPS store is very centrally located in the city. You used to be able to make Amazon returns at the UPS distribution center on Jefferson, but for whatever reason, this is now the only location that accepts returns. And they do so graciously. I have never had a poor customer service experience when returning an Amazon package at the Central West End UPS Store. They make the whole process incredibly easy. You show them the automatically generated barcode on your phone. It's scanned. They take the package. You leave. Simple as that! I also really appreciate how seriously they are handling COVID precautions. The store is fairly small, and there is usually a line outside because they will only let a certain amount of people inside the building at any given time. This is such an amazing way to keep both customers and employees safe!

UPS Laclede
Spencer S.

These people are so nice! Always a smile. Always efficient and quick. One challenge is parking but just wait for a minute. Something will open up.

UPS Store - Inside!
Daniel G.

Quick, easy, simple and fast! I came to this particular location to return some AT&T equipment as this was the closest UPS Store to me. The staff was extremely knowledgeable and helpful; this had to be the quickest in and out for me as it relates to shipping a package. It is very convenient that AT&T and UPS have this arrangement for customers. I will say, that it did take me to quick second to locate the location but once I did, the rest was history. Well done, UPS Store team! Cheers,

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14 years ago

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14 years ago

Very friendly folks! Always offer me a receipt for my Zappos returns.

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11 years ago

I don't normally write reviews, but I had to since the employees were super helpful, kind and friendly!!!!

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11 years ago

Needed to ship something back to California while on our road trip. The staff was super helpful!!

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Local

Thank you and thanks for your business!

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7 years ago

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12 years ago

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11 years ago

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11 years ago

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10 years ago

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10 years ago

I appreciate that the management took time to explain their new policy. I guess it makes sense. Thank you.

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Local

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13 years ago

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11 years ago

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Local

Thank you! We appreciate your business!

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11 years ago

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13 years ago

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11 years ago

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10 years ago

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Local

Thank you for your kind words, Angelia! We appreciate your business!

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12 years ago

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Ask the Community - The UPS Store

Review Highlights - The UPS Store

Overall Sharde and this location were extremely friendly, knowledgeable, and overall helpful.

Mentioned in 4 reviews

Read more highlights

The UPS Store - shipping_centers - Updated July 2026

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