Was on hold for awhile then the lady got on the phone with an attitude and let me know she couldn't help locate my package !!

Used this UPS store recently to get some legal papers notarized. It's a wonderful thing to know the person working there when you arrive, is a notary! Promptly and professionally attended to. All I could ask for. thanks so much! read more

I have always been greeted with fast as possible friendly helpful service. The customer service is excellent. I always use this store for shipping and printing. Great family crew that works here. Always greeted with a smile read more

I have been bringing my Amazon returns here for several years. They are always courteous and provide quick service. I have ventured to other UPS stores when I was in other parts of town, but there were issues, specifically packages getting lost, which brings me back here to Fred Rd. I know I can trust them to take care of my packages read more

The UPS Store - Shipping Centers Near Me - San Antonio, Texas

Martin was extraordinary. Greeted me as soon as I walked into the door, helped with all my shipping needs and provided great information. Answered all my questions and made sure that I was overall good to go. The store was in tip top shape, very clean and the staff there was incredible. Best UPS shop in town. read more

Very average UPS store. Nice workers, but lines can get long at times. Very cramp so if there's a lot of people, it can get crowded. Workers do their best to help though, so at least there's that. Two register aisles, but usually only 1 person working depending on the day. They do sell a small amount of mailing supplies, but prices are high when you can just go down the street to a grocery store to get them cheaper. Overall, nothing too special, but if you need something mailed, this place is good. read more

I have been around this UPS store for a long time and all I can say is that it continues to be one of the better UPS stores in the san Antonio area. Store is looking super clean(a plus at present with the pandemic issue we are facing) , the brothers that run and own the store are a delight to see, when i come in to send off mail or have photos printed they are always friendly and quick to satisfy their customers. The ambience of the store is laid back and the music that is played truly puts a smile on anyone's face. Welcome to San Antonio and keep up the good work guys, will continue to support your business! read more

I went to the UPS store 2384 on 7970 Fredericksburg Road to send three different boxes to our children. The manager (Chris) explained how the store can pack my boxes and would use a plastic liner in the box to ensure the contents would not get wet if something happened. He took the time to ensure each box was packed correctly and the information for shipping the box was correct. The staff at the UPS store was courteous and informative, most definitely will recommend and use this store for all of muy shipping needs. read more

This store is very poorly operated, hence LONG LINES with LONG WAIT TIMES! Don't come here. They have no idea how to operate this location. They are misinformed, they don't have simple procedures that would speed things up into place, and it's just very difficult to get anything done here. Corporate needs to come in and take some serious metrics of this business read more

Wow, always excellent support and assistance. I'm not a big fan of how much it is to pull up an email there but the place gets the job done. There's usually a line which takes some time, and if I'm returning an Amazon package I highly prefer to do Kohl's drop-off. Overall there's mostly positive experiences at this place and the people there are so extremely friendly: 4/5. read more

This Location was very RUDE and unprofessional! The GM Robert (last name unknown because he won't give it to me) completely dismissed me when I was trying to ask questions about my package. Quickly tried to give me the customer care number when I didn't need it...my question was completely ignored until I asked for the manager then all of a sudden he was the manager! Then hung up in my face... so I called back to try to get an understanding on why he was being so rude and not want to answer my questions..??? Very disappointed on how I was treated over the phone. And when I asked for Corp's number i was given the wrong number, I was given the customer's care number. Thank you Robert for that because now I got the REAL Corp number! 1-800-789-4623 FYI for anyone in the same situation, hopefully it wont happen again but this is America read more

This place is a great to use to mail out all your packages the customer service was unbelievably great I would highly recommend this place to everyone. I walked in 5 minutes before closing an they were more then happy to wait on me to send off 4 different packages to 4 different locations. The associates D an Dusty in training were very happy, an seemed very delighted to help me it definitely made me feel welcome an important I must say I would HIGHLY RECOMMEND this place to everyone. I'm definitely gonna stick to coming here more often instead of going to all the other locations plus the hours of business are open later than the other locations so no need to worry about making it all the way across town an the store not being open. So again thank associates D an Dusty in training you definitely made my visit the BEST read more

The UPS Store - With associate's D & Dusty - Shipping Centers Near Me - San Antonio, Texas

Have decided to completely stop using this location. Visited on a Saturday morning (3/28/2015). Hours posted on the web and store window said the store hours were 9:00 - 3:00. I waited 20 minutes and then a UPS truck showed up to take packages into the store, but he, too, was locked out. Between him and another waiting client, I figured out where another store was. At least 6 other clients came and left disappointed while I was there. Took a chunk out of my morning having to wait and then go and find a second store because the guys that run this location can't be bothered to show up on Saturday. Another review suggests it's a common occurrence. I've been there before and have felt uncomfortable having to wait at the counter with my already labelled package without so much as an acknowledgement from the guy a foot or two away behind the counter avoiding eye contact . I get that he's doing other things, but really. No matter. i won't be back. I can get friendly service from another store that honors their hours. read more

Very efficient and helpful with shipping my documents. The manager Chris was very friendly and considerate with the other customers waiting behind me. In and out quick and easy. read more

Everything went well the attendant was polite even though it was empty when I got there then all of a sudden she had a rush with customers and not once lost her cool read more

It's not everyday that you have to ship something, but when you do you want the best customer service. Well I found that the UPS store on 7970 Fredericksburg has excellent service. Rosalyn (the general manager) was professional and courteous. Couldn't have asked for more from her. Thank you! read more

Walked in with two packages and several people ahead of us at 6:15. Guy behind the counter said if that's ready to go just drop it off. I returned an Amazon package in seconds as well everything should be this easy good job UPS. read more

visited this location at 1:30pm on a saturday. their website said it would be open till 3. when i got there, the doors were locked and there was a sign posted saying "temporary saturday hours -- open until 2pm." a bunch of other people were also outside wondering why the store was closed already... normally thjs wouldn't be a huge deal but there was something i needed to mail urgently so it was definitely an inconvenience. read more

I came in last week with some pics i needed blown up and my resume printed. Pleasantly surprised to see new staff there!! I was greeted by two young women and they helped me choose the resume paper I wanted.. I chose the green seafoam color for mine since it seems to be in style now as they recommended.. Also, since I was there, I printed out a resume for my husband on a gold paper with some help because.. I am not the best with computers lol. As far as the pictures I needed blown up, they recommended a card stock (dunno what grade of cars stock but ya know, floppy enough) and it looked great! I was happy how polite the ladies were.. Even though they were busy they took the time to lend a hand in getting what I needed. Only reason I can't give more stars is because of the darn difficulty of getting into the location! I took a sideroad off medical and was right there. Overall tho the one stop shop made it worth my time and I even was given some quotes for some things I need to send to my family back home. Good job ladies, I will be back soon and hopefully, the darn construction will be done! read more