every time i've come here i've receieved quick, simple, helpful, kind service!! they always greet me with a smile.

This UPS store is great! The staff is friendly and helpful and always trying to make things work for customers. Now that the holiday season is on full swing they also added staff to expedite and help us get in and out with minimum issues. Thank you!! read more

Overaggressive pricing. Suggest finding an alternate location. Went to return a purchase (so they are getting paid a fee by the retailer to handle that) and they wanted $3.50 to print out the one page mailing label. Picked up and went elsewhere so as to not encourage that kind of practice. read more

Came here on a Monday around 845 am and there was a line. There was a line because the store does not open on time. Don't go there expecting the doors to open at 830 read more

Worst UPS store of all times. Vibes are bad every time. Employees hate their lives. Be prepared to wait so long for literally no reason. Go anywhere else if you can. read more

Twice in last month or so, I have lost 2 of my packets that I had returned for Amazon. I am not sure what's going on with this location. Now I just make sure to save the ups slip so I can let Amazon know I had shipped it but it never reached them. Guys you need to fix this to whatever is going on at your store read more

Last resort only since with my luck there's Always a line. The employees aren't mean but just outgunned with their workload spikes. Notary is available here as of 02/2023. Very busy but was professional and efficient with my signatory paperwork. Standard assortment of packing supplies, mailbox rentals, commercial printers, workstation & holiday cards in front as you walk in. Prices are higher than USPS but as I said, last resort. read more

Small location that gets the job done. Never had a bad experience shipping things from here. Knowledgeable staff read more

The UPS Store - Printing Services Near Me - San Francisco, California

Came here to get my fingerprints taken as a part of renewing my credential. They made an error that resulted in my cleared prints not being accessible to the CA teaching commission. They did not enter my ss# on my application. They refused to acknowledge their error or redo my prints at their expense, stating I would need to pay again. When I returned with the information provided by the teacher credential commission the owner became aggressive claiming he was being threatened and the error was on the part of the Credentialing commission. They did eventually redo my prints at no cost but only after they were reported to the department of justice. When I tried to give my feedback about feeling uncomfortable with the way he spoke to me both as a woman and a customer the owner responded by telling me I had a bad vibe/ attitude towards him. I will be avoiding this shop in the future and based on many reviews it looks like others are doing the same. read more

UPS is a joke and the clowns will take your money to ship an item then claim incorrectly addressed (works on Google maps duh) and don't bother as it saves gas and time which is all money. UPS made me upload 2 completely different apps to correct the address which FedEx and USPS have no problems and UPS occasionally will deliver but it's outta the way location forget it as contractors don't want to spend time n gas when they can just make up a few different reasons and send it back. The apps would not allow any input to help and I just lost my shipping money and all that time. Never again. read more

The UPS Store - The old RUNAROUND - Printing Services Near Me - San Francisco, California

Carla helped us out with notarizing and faxing legal documents on an early Saturday morning. We called about four or five places beforehand and Carla was the only person who was able to support us right away. She walked us through the process and was patient with all of our questions. I work a lot with every small parcel carrier and this locally owned UPS store has the best customer service I have ever experience. We will actually be switching so that all of our notary, scan, fax, printing, and shipping needs is through this UPS store. You will not be disappointed! read more

We came to get documents notarized and had a great experience! The store was very busy and the manager expertly and efficiently helped us and managed the customer flow calmly and well. Will happily return for notary and other services. read more

Zeke was extremely helpful. I had a print-only Amazon return label i needed assistance with. The store's Outlook email was down so I could login on their computer to print tge label. As well, my wifi wouldn't connect to the store's for electronically printing from my phone. Zeke gave me his cell # and let me forward a screenshot of the label. He then connected via wifi to their printer and printed my label. He did not even charge me the $3 for print label. He went aboce and beyind to gelp me get my label on my package. 5 stars and hugh praise for the best customer experience! read more

Lupe was super helpful and went above and beyond to make sure my shipment went out. The location is super convenient and the service very friendly. I'll definitely make this my go to location! read more

COVID-19 In-Store Service Needed to ship something AND have a couple documents notarized. Where can you go to get both done? The UPS Store. This is a small store so it is a little intimidating during "the covid", but they handle it well. During our visit shipping was quick and easy (our box was all taped up and labeled well in advance), but we had to wait a while for the notary. He had stepped out and there were already 2 people waiting for his services. When is there ever a rush on notary services? So we had to wait outside since there is a limited number of people allowed inside. Once he got back things moved quickly but we had to be careful because someone else showed up for notary service and tried to cut in front of us. Again ... when is there ever a rush for notary services? In the end 2 items were checked off my to-do list and I walked on home. COVID-19 Safety Precautions - All staff wore masks and gloves - Plexiglass barrier at the register - Hand sanitizer available at register and on counter - Customers required to wear masks - but not enforced. - someone took mask off to talk on phone in store - another customer had to tell the person to go outside - limited amount of customers in store - though the staff was not to rigid on this These last 2 items are what knocks my rating from 4 stars to 3 - they should be more diligent about customer behavior in such a small store. 2x now I have been in there and there was a customer with their mask not covering mouth - and in one of those the customer was using the copier (I'm not touching that now). And both times there were more customers inside than true 6 foot distancing would allow. read more

The team at this location is OUTSTANDING! They help us with personal and office needs. Last week, my team had an incredibly challenging deadline.Ricky, Carla, and the rest of the staff rallied and became an integral part of our operations team. Their exceptional service and expertise, combined with their friendly and professional demeanor, helped us execute the project seamlessly. We highly recommend leveraging this location for all your shipping needs and questions. They are outstanding! Thanks team! read more

Recently checked out the Inner Richmond UPS store before Xmas and was pleasantly surprised by the experience. Previously, I've only been to a couple other stores (Castro and one in FiDi) and both were certainly much larger. However, despite this, the Inner Richmond location seemed well run and was not overly busy. This was even with it being close to a hub of other mailing services like the post office and Fedex. My errand was quick and the employee at the counter made it super simple. I had an amazon return that required a scan of a QR code to process. As soon as that was done I was on my way! With the store being a quick and pleasant walk from the Haight I will definitely return for my next shipping needs. read more

I was in line to return an Amazon package, I looked up at the counter and saw a staff member who was patiently helping an older lady to fill out forms so she can ship her package. I was really impressed how the way he was, so courteous and patient in assisting her with that kind smile. That is called customer service. I feel that this kind of effort needs to be acknowledged. Saw the name on his tag, it was A. Bruce. Keep it up Mr. Bruce!! read more

I have experienced two times now where my package was stolen from this site. Either the pkg was mailed and the contents was removed or where an employee said I could skip the line and leave the pkg on the counter where he would scan later. read more

This UPS Store has a notary and her name is C-A-R-L-A!!! Yes, Carla is a hidden gem in a treasure chest. She's thorough, professional, efficient and so so on top of her game. If you need a reliable notary, do not stop, go directly to The UPS Store at 3145 Geary between Cook & Spruce to have Carla help you with your notary needs. My family has been working with her for the last few years. She's so accommodating. Seriously, she takes great pride in her work and makes you feel good that you're working with her. Thank you, Carla! read more

3 shipped lighters as show on TV, very expensive. Every single one, the container that holds butane for lighter leaks. No instructions, just a little bitty brochure in Chinese. Class action suit soon to follow. You can't get hold of anyone, and if you do, no satisfaction. BS answers. read more

I've only had great experiences here. They are the best shippers in the neighborhood compared to FedEx which has low grade customer service. There might be sometimes where they are helping someone with notary service and can hold up the shipping line but usually a backup person will step in to help out. Keep up the wonderful service team. May I suggest you leave a TIP JAR for us to make donations to help out the team. read more

Super convenient ups location that has an informative and helpful staff! Ricky helped set up my box a few years ago and it's been smooth sailing since. Today, Carla expertly helped me renew and made sure that everything was in order. Professional and friendly, I'd highly recommend. read more

Got a fingerprint card done here and they did an absolutely horrible job. Long story short: card got rejected and the manager refused to give a refund so I disputed the charge with my bank and will also file a dispute with the better business bureau. UPS corporate can't mandate they give me a refund so they think they exist as some kind of sovereign nation, but capital one will prove otherwise. Always pay with a credit card ;) Just noticed I am not the only one who had problems with the fingerprints done here. If you're thinking about going here for fingerprints, go to ID solutions in Sunset instead. They can livescan or they can print the fingerprints on a card for you. DO NOT GET FINGERPRINTS DONE HERE! THEY DON'T KNOW WHAT THEY'RE DOING! I attached a picture of the card so you can see where the prints are smudged from pressing down too hard. Response to owner: I knew this would be your response. I asked politely twice for a refund and your manager stonewalled me and refused. How would you know what I said when I've never even spoken to you other than the brief snarky response you gave on yelp. What do you think the argument was over? All of the other one star reviews you're just making excuses and not offering a refund. I knew you were going to go this route. If you cared about customers at all you would give me my money back, which corporate has confirmed twice with me that you are refusing to do. Respond to my BBB message yet? Getting in an augment on yelp, you know this is public right? Lol, can't imagine this helps your business and the fingerprint card complaints are definitely becoming a trend. read more

The UPS Store - Fingerprint card - Printing Services Near Me - San Francisco, California

I have three mailboxes around San Francisco Bay area. I am using them to receive packages for different businesses. This one is by far the best out of all of them. read more

The UPS Store - Printing Services Near Me - San Francisco, California

Easy to return package thanks to Jocelyn she is very friendly and helpful, I don't have any problem at all with my return package.

Bruce and Lupe are a great team! They're so friendly and helpful. I'm going to ask them to adopt me. Service is fast and with a smile. Bruce went the extra mile when he didn't have to. Nice when people are human ^_^ read more

cistomer service is good but they open late every time Iʻm dropping packages supposed to be opened at 8:30 but late 10 mins and its not good for business read more

I visited this UPS Store location to drop off a package for international shipping for which I had already created the shipping label online. The UPS website claims that this location offers international shipping services, but when I brought the package to be shipped, the staff told me that they could not process it because it was international, and directed me to take my package to the main UPS location in the Mission. I was skeptical of this, so I took my package to the nearby Japantown location which is supposed to offer the same services, and I was able to ship the package. So much for needing to go to the Mission location. I also tried to use the printing services, but the staff failed to inform me that the "Online Print" option on their computer is obsolete, and that I needed to user the "Internet" application to print. This caused me to be charged unnecessarily for the "Online Print" service, which doesn't even work. The Japantown location on Post St. is larger and better-equipped, and has more attentive and helpful staff, so I recommend that location instead. read more

I grumbled as I packed LEGOS and assorted toys and books (mostly LEGOS), thinking, "I could make a fortune on eBay.." 50 sets out the door, another 60 left at our humble home - and that doesn't count the two huge Rubbermaid tubs of LEGOS full of miscellaneous bricks. Off to grandpa's they went thanks to the help of the UPS Store. The woman, Carina, who works there is a doll and while I went around the block to find parking (it's on a busy stretch of Geary, no private lot) she processed my order and gave me the AAA 15% discount that saved me $40. She was also very helpful on the phone, offering to help me unload if I called her 5 minutes out. Her colleague wasn't quite as on top of it: He stood near the counter staring at me through the door as I struggled, nearly toppling over on the sidewalk with two stacked, oversized Amazon boxes and wondering, "Who would ever put a door you had to PULL open to enter at a SHIPPING store." Feng shui that. But for the tremendously proactive Carina who ran out behind me as I went to retrieve the third and heaviest box and insisted on carrying it in, promote her and give that woman a raise. She's awesome and I truly appreciated her help! I'll come back to this location for my shipping needs. The holidays will be here before you know it. read more

Ricky, Bruce and Carla are all super helpful, even when I have 20 shipments! As painless as could be. Much appreciated guys read more

I went in today to drop off a prepaid package Needed a receipt. The young lady working was kind and efficient. There was a customer without a fence mask and I didn't appreciate the law not being respected. Please do not allow people without masks into your business during a deadly pandemic Or maybe this is my last use of this location as I had issues the last time I came here too. I get that it's not the employees job to police the public. However this is law so they do have pushback rights and if someone enters without a mask, please ask them to leave. My health should not be further at risk because nobody wants to do anything about this. read more

Bruce rocks. I came in with about 10 different Amazon returns. I had tried to be organized with the codes but I did mix up a couple. Bruce was patient, friendly and helpful! This is in sharp contrast to the treatment I've received at other ups stores. Thanks Bruce! read more

It was my very first time ever doing UPS and I like it very much! It's a great way to send stuff to people quickly as possible and financially, too! The employee there who helped me was VERY nice, polite, respectful, courteous, and professional! His name was Rovi and I hope I'm spelling his name correctly, too! Not only will I always use UPS to send stuff to people from now on, I always hope I'll meet very nice employees there like Rovi, too! YAY! read more

Recently went in there to dropoff a UPS package as well as leave another very small package or letter for the USPS. I was told by the agent that the store could not accept any more US mail since their receptacle was full. He told me the nearest post drop was about a block and a half away. I had driven and parked near this store - I am handicapped and can't walk a block and a half, so i would have to drive my car and search for a nearby space, all to drop off a letter. THIS IS RIDICULOUS - THE STORE STATES THEY ACCEPT US MAIL YET REFUSES TO ACCEPT MY VERY SMALL PACKAGE BECAUSE THEY HAVE "NO ROOM?" I called this UPS store the next day to speak with the manager, and i was told i was speaking with the manager and that he was the one that refused to take my letter. So, either the UPS store should take letters, etc. for the USPS AT ALL TIMES or quit the MISLEADING statements that you accept US mail. The store manager needs to be educated, sounds like he has no training, certainly LITTLE TO NONE in customer service - sounds to us like he is over his head and the title "manager" is simply in place of senior clerk., The franchisee needs to bed more selective in hiring....we can all go elsewhere in the area! read more

Equipment failure and lack of knowledgeable staff plague this location. Will never come here even if I had to drive 23 blocks further, which is what I wound up doing. Waited 10+ mins. Really bad and all systems frozen/down. Reboot of both stations should never take this long. Customers walked out after 15mins. Grade: F read more

My usual UPS store is on Irving, and the service there is pretty cold. In contrast, I entered this location and was met with a very friendly smile and fast service! I'll go out of my way to return to this location again. read more

Needed to find a place to recycle packing peanuts and bubble wrap. Quick response on phone when I called and let me know to bag up the bubble wrap so there wasn't any problem when I dropped it off Quickly accepted my stuff when I arrived. Thank you for providing a great service to the community. I'll use you fir all my shipping needs in the future. read more

THE WORST. Was charged approx $150 to send a package to a friend who is living in Mexico. It has been weeks, and the package has never arrived. UPS has never reached out to the sender (me) OR the recipient. On our own, we learned that apparently the package is stuck in customs. Despite hours on the phone and my opening a UPS account, UPS refuses to enable me or the recipient to pay the duty. The person who works at this particular UPS store has only returned one of my three voicemails. She didn't even look up the tracking number and gave me misinformation. Unacceptable. I will never voluntarily use UPS again. If forced to do so by a client or a financial institution, if this particular store -- UPS Store 0178 -- were the last one in the city, I wouldn't touch it with an 80-foot pole. read more

Top notch service with very accommodating staff. When I visited the Notary was about to go on her lunch break but stayed to assist me. Couldn't ask for better than that. Saved me from having to come back an hour later. Really appreciate the wonderful customer service. Josephine read more