I wish I could give a better review as my first experience a year ago was very good. I came here a…read moreyear ago to get a LiveScan done. Easy peasy, processed, done. However, recently, I stopped by the location at 9AM since that's when it is open according to Google. They updated their opening times to 10AM instead once I arrived. Ok, no biggie, this is not their fault that Google was not updated. However, I came back at 10AM and it still wasn't open. I waited outside for about 10 minutes and no one ever came. Door was locked, lights off, nobody in sight. This was pretty irritating as I remember that I waited for them a year ago around 9AM for a few minutes until someone finally came out to unlock the door around 9:20AM. Just make the opening hours 10:30AM or 11AM instead if ya'll aren't going to be on time. I can understand 5 minutes or so but in customer service, I was hoping it would have been better. Everyone's time is valuable.

This is DHL. Not a mailbox. Photo on their yelp is confusing cause it shows FedEx ups etc. it…read moreshould be called DHL on yelp! Or just take down the yelp business cause I'm sure I'm not the only one confused. Smh. Wasted my time carrying my boxes inside just to bring it back to my car. The lady working there was on her phone and I felt like I was interrupting her

Awesome, friendly customer service! Mike is always very helpful with all of my shipping needs and…read morequestions!

The man who im assuming is Mike from previous reviews is NOT helpful nor professional! That post…read moreoffice reeks of white privilege and racism. He refused to help me, im not white by the way and helped the white lady that wasn't even ready! The female worker next to him although was helpful, professional and pleasant. I see why shes there, because he's fkn horrible if you are not white! He has an ego the size of his enlarged prostate! All these 5 star reviews are guess what from caucasian individuals!

Came by to ship a birthday gift to Florida! Paul, the owner was super awesome and help me get my…read morepackage labeled and shipped out quickly! They had the option of wrapping my package too but I was in a rush! Also I must add it was like a little gas station in there, tons of snacks and drinks I had such a delightful experience and would come back again! P.S there's lots of parking!!

Definitely 5 stars! The service was great. No fuss. Mailed my package and done. Friendly staff…read more Will definitely come back and use the service again.

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

The staff is very knowledgeable and helpful. We have used them for notary services, shipping and…read moremailbox services for several years. The store is open every day so it is also very convenient.

Yes! They always have a notary ready to go! They are the best! And so friendly! They aren't my…read moreclosest UPS store but I come here anyway

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

Awesome UPS location, super efficient and helpful, not just for my hundreds of free return Amazon…read morepackages lol, but also for other services, e.g. shredding and by weight shipping. The owners of the place are professional and friendly. I love when people know what they're doing, when I don't have to wish they'd be supplanted by AI. This is a small-ish location/interior but everything you'd want from a UPS office is here. It's walking distance from my place, thank goodness because free street parking, especially during peak hours, can be difficult. It can also get busy during peak hours--before folks get to work and especially after 5 but before they close. Fyi: unlike some other locations, they do close on Sundays.

This UPS Store is exceptionally well managed. The staff are professional yet genuinely warm --…read moreefficient, knowledgeable, and a pleasure to deal with. The franchise owners (M. et al.) are the real secret sauce behind the operation. Compare that to the company-owned FedEx store on 4th Ave -- considerably larger footprint, almost certainly higher rent -- and you have to wonder how they compete on the retail side of things. Bottom line: I'll happily walk two extra blocks for this UPS Store every time.

PostalAnnex+ in Redwood Shores is hands down the best! Every time I come in, the team is super…read morekind, straight to the point, and they always get things done on time. Whether it's shipping, notary, or any of their other services, they handle everything quickly and with a smile. The value here is also right on point. You get reliable, professional service without overpaying, which makes it an easy choice compared to other options. It's rare these days to find a place that's both efficient and genuinely friendly, but this location has nailed it. I never feel rushed or upsold--just great service I can count on every single time. If you're in the area and need reliable shipping or business services, this is definitely the place to go.

We've been using Postal Annex for almost ten years, and have never had a single problem with them…read more They are always courteous, efficient, friendly, and on point. Even if we were not Redwood Shores residents, they'd be our preferred shipping station. Very surprised to see the negative reviews!

I had an excellent experience at this UPS Store yesterday. I needed color copies printed of a…read moreboard meeting presentation, and the staff here was great to work with. I called the store, got their email address, and emailed the presentation to them. I then called to confirm receipt. They were able to have my printouts ready for pick up in less than 45 minutes, which I really appreciated. The staff was friendly, helpful, and accommodating. Thank you for your support, UPS Store Burlingame!

Wow, That's the perfect word for shruti(sp).... She is a perfect wow.. notarized the heck out of…read morea complicated document, perfectly the first time!! Handled the shipping of said document all the while with a sunshiny smile and level of competence surpassed by no one!! Keep up the good work, and I will return soon..

Went to go have a document notarized last minute and Pushpa was amazing getting it done within that…read morehour that I needed to. I highly recommend her. She's got a great price as well. Cheers!

Professional, Punctual and Timely Communication. Accommodated my last minute request and I was able…read moreto get my documents notarized the same day. $10 per signature, which is very favorable compared to spending $15 at UPS or other stores, where you'll have to wait in line before your turn.