Always helpful and friendly. Sometimes a small queue…read morewaiting, but no problem --------------------

The UPS store is a convenient and fast place to drop off returns. Good amount of parking too…read more Have been here multiple times and always an efficient process. Nice location near 101, Ralston, El Camino, and the post office.

Really rude service from this store. It is supervised the middle age man, who is the owner of this…read morestore behaves extremely rude and unprofessional. He intentionally refused my Amazon package with original box. He even threatened to call the security while I just pointed out he was doing things wrongly. How hilarious. This situation must be seriously addressed. This is not his first time being rude and hostile. He constantly create frictions for customers. It's unacceptable that UPS allows this situation happens in this store. As I read through the reviews, several customers mentioned this man is extremely rude. Be careful and stay away from this place!

Friendly, expedient, efficient. I use this UPS store for…read moremost of my product returns. Simply an in and out experience. Excellent! Highly recommended!

I always have a solid and decent experience at this UPS. I think some of the staff were with the…read moreLaurel Street branch I used to go to. I usually have my shipping labels pre-printed so my drop offs tend to be quick. Supplies and display are neat and orderly. The staff are courteous and helpful. Major kudos to the 20-minute parking spots right around the corner (on Laurel) as most on San Carlos Ave are usually taken. I often get bubble wrap and packaging air pillows that are used once and still clean. I appreciate that I can collect them and drop them off here for future use. Win win!

Most cooperative staff. I always see a familiar and smiling face - Maribel Sanchez, who's very…read morehelpful. She has helped me with returns, printouts etc. Service is usually fast.

I called this location after a disappointing experience at another one and was told they had the…read morebox size I needed and would set it aside for me. When I came by after work, they had the box ready as promised. The staff member who helped me was so nice and incredibly helpful. I unfortunately forgot her name, but she really made the experience easy and pleasant. I'll definitely be coming to this location from now on

I will admit that i normally do reviews on larger more prominent businesses. So, I never put to…read moremuch thought about reviewing a FedEx store. But although it was only a fifteen minute interaction the customer service here was outstanding. I recently came in to ship out a few packages that were time sensitive in nature. Unfortunately, I was also pressed for time. So, I needed to print out labels, package items and have them processed in a timely manner. The whole process was a little bit frustrating considering I normally don't do this, like at all, Lol. Luckily, the guys that were on the schedule were super friendly, patient and overly helpful. They honestly made the whole process a breeze. My experience here deserves a huge shout-out! I just wish I would've gotten the names of each member of the team so, I could also give them their proper kudos. They were consistently friendly and helpful, and very experienced as well. They went above and beyond to assist a lost customer. Which I truly appreciated, After this experience. Huge thanks to the team for their great service!

Excellent, friendly & professional service extended. Plus the store's location is well designed and…read moreinviting.

I will choose UPS over FedEx because of consistently bad experiences at this location. Multiple…read moreemployees were rude and dismissive, including Floria and another staff member (white woman and the one talks and acts like a prince S, whose name I didn't catch. Instead of having clear signage, customers are given a full course lectures about where to place boxes and being told to bring them to the cashier and very rude tone. A simple sign would solve this issue. No one has time to be talked down to for something that could be communicated clearly. After all, it is your job to bring the boxes to where you want them to be.

They provide great service and are friendly and efficient. They offer a wide variety of services…read morewithout going to the main post office. Been going here for years and always get treated with respect. Great small business.

PostalAnnex+ in Redwood Shores is hands down the best! Every time I come in, the team is super…read morekind, straight to the point, and they always get things done on time. Whether it's shipping, notary, or any of their other services, they handle everything quickly and with a smile. The value here is also right on point. You get reliable, professional service without overpaying, which makes it an easy choice compared to other options. It's rare these days to find a place that's both efficient and genuinely friendly, but this location has nailed it. I never feel rushed or upsold--just great service I can count on every single time. If you're in the area and need reliable shipping or business services, this is definitely the place to go.

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

Okay for UPS Store. But they don't seem to stock all sizes of the express box sizes that you might…read morewant from UPS. Otherwise, this store is neat and cleaned. Printing works out well for a corner store. And it's conveniently located. Nice people serving customers inside the store.

Great neighborhood store ! Always quick in and out, staff is very friendly and fast. Place is also…read morevery clean. Best part is they accept usps packages too so no need to make extra trip to usps office.

Most days I ship, the transactions are usually easy and I'm in and out within 10 minutes. The…read morepostal office employees are usually nice and I can go about my day. Today, I made the mistake of having my package being 1 ounce over the limit for this particular service. That's fine, I can pay the additional fee. What was frustrating was that my previous label was not nulled & refunded, on top of being charged for the second label. Furthermore, the clerk denied me access taking pictures of the new label created before shipping. Having the receipt is fine, but it didn't have my recipient's name on it. All around annoyance, but I don't foresee issues with future transactions so this is a rare instance.

The counter staff are always lovely and very customer service oriented, but the manager/supervisor…read moredoesn't run the office well in general. no one ever answers the phone and there's no voicemail. They frequently don't pick up packages left well before the time deadline, especially on Saturdays, meaning packages just sit there from 15 min before the last empty/pick-up time on a Saturday until 3pm on the Monday when they finally get sent to the main distribution center. don't ask me why they don't send stuff to the distribution center after the first pick-up in the morning! And they also frequently sent packages back to the main distribution center instead of delivering causing delays. Use the San Carlos post office whenever you can, it's so much better!

Super efficient and knowledgeable. I would use this notary service again in a heartbeatread more

The service provided was exceptional--efficient, professional, and dependable. Their Notary,…read moreApostille, and Translation Services streamlined the entire process and made it seamless and stress-free. I highly recommend their services.