Called about 10 minutes before they closed wanting to inquire about getting a package delivered…read morethere. Voice message said they were with other customers. I left my name and phone number, sure I wouldn't receive a callback that day, BUT to my surprise, Eric called me back after hours! Gave me all my options for receiving a package, and said he'd call me when the package arrived. I was SO pleasantly surprised by the over-the-top customer service, the friendliness and efficiency. In these days of endless phone trees and companies who will never connect you to a real person, this store (and Eric...hope I got that right) was a breath of fresh air.

I live in northern california, and had wanted an item picked up that I have bought from a private…read moreparty, not knowing anyone in Flagstaff Arizona I reached out to mailbox plus, Eric was so helpful, he went out of his way to pick up the item went back to his office boxed it up nicely and shipped it out immediately with tracking numbers. I would not hesitate to use them again they are very professional and have made this transaction very stress free. I appreciate your help thank you again Eric. If you're looking for somebody to use or utilize out in the Flagstaff Arizona area Eric and his team definitely a place you can trust.

I don't understand why this place gets bad reviews. I've been here 20 times and they have always…read morebeen friendly and transparent. Their notary service is awesome,and very reasonably priced , worth every penny.Returns for Amazon awesome , the store was just remodeled and yeah, sometimes it gets busy. Just be patient, it's worth the wait . Just a locally owned franchise trying to sit here in Flagstaff.

I'm traveling pretty much 100% of the time and the folks at this UPS are great. They're attentive,…read morefast, kind and always greet every customer. I am 110% secure in the outstanding level of customer service that I always receive. Thanks guys!

We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

With an excellent staff and prompt service, it is always a pleasure to visit! The store also has…read moremany extras like greeting cards. Helen V

We have had a consistently great experience with Your Secretary & Shipping with notary services,…read moreshipping, and printing.

Shipped several guns back to manufacturer a couple of years ago. Today, no way! New people seem…read moreto run it and they have no interest in helping! When they gave false excuses and I called them out, a shill customer verbally attacked me. Don't go! Show these people Wickenburg has a reputation of being a friendly, helpful town.

Always friendly. Offer a lot of services.. mailbox rentals…read more love that they have multiple carrier shipping like DHL & FedEx. They have a notary and gift cards. Etc Check them out.

Mail & Parcel Express is the only place I go to mail packages. They offer UPS, FedEx, and US Mail…read moreservices, all in one friendly place. I went in today to mail several holiday packages, and was in and out very quickly. Their computer saves all the addresses where you mail packages, so everyone's info was in the computer from last year, making it a very streamlined and quick process. They also offer packing services, which is super convenient. Everyone who works at this location is friendly and welcoming. It's much less stressful than standing in line at the Post Office.

This store and the staff used to be great to work with, but now the person I see working most often…read moreis rude and short with people. I have never seen her smile, she doesnt care to get to know the regular people who come in all the time and she structures her "Rules and Guidelines" Like she works for the DMV. I saw another worker in there that I have never seen before and she is worse. I liked the staff that they used to have.

Part II My response…read moreto the UPS Store manager's response is as follows. Well Tabitha, since you don't want to know what it is that I want from your store to make this situation right, I am going to tell you anyway. I want this to be a memorable experience for you, your nasty, rude, and disrespectful employee and now the franchise owner of your four stores as well. The cover up is almost always worse than the original crime. And that is what you are doing. And to pursue that goal, I have been in contact with your corporate headquarters to find out what the protocols are for resolving disputes between individual stores and unhappy customers. And so, in addition to my social media campaign, I am now going to take this up with the UPS store HQ to find out if they care more than you do. And just FYI, this is not a "he said", "she said" because there are as many cameras in your store as a bank and so everything was recorded and you have that video. If you really cared, you would review that recording and see that this is not a "he said" versus "she said", this is about you lying and covering up for your terrible employee. You also wrote one thing about your response to my reviews on media sites, and you gave me quite different responses in your emails. You are a liar, and I am going to expose your lies to not only your corporate office, but to the public as well. And I have already won because this is now a memorable experience for you, isn't it? But even so, this is far from over because you are still in possession of my mail. And it wasn't that your store policy for key refunds wasn't explained better to me, it was that it wasn't explained to me at all and I was told another lie and that my key deposit was being retained because my box had expired the previous day at midnight and that is how this whole ordeal began. It is your responsibility to take care of my mail and give it to me whereas I am under no obligation to stand there and take abuse from your nasty, rude, and disrespectful employee while she leisurely sorts through my mail with it in her hands. And this entire nasty exchange happened in front of several other customers who were waiting in line behind me which made it quite embarrassing for me. I walked out instead, but that does not absolve you of your duty to take care of my mail. Your employee thought she had power over me because she was holding my mail and now you think the same thing because you have not only my mail, but my driver's license that you failed to tell me about as well. What were you planning on doing with it? And I now want to be compensated for the emotional and physical distress this entire event has caused me. Tell your UPS Store franchisee to get out his checkbook because that is the only way this is going to end.

I come here from CV rather than use that UPS store. I've never had anything but good experiences…read morehere and Zach is the best!

Lazy and unprofessional staff. Amanda refused to take my Amazon return with free return label. Said…read moreI had to pay for a $48 shipping fee to mail one item back & $18 for the other; even though the item was new and in original box as per drop-off instructions. Gave me wrong information that I had to have the original box AND the Amazon box. She kept counting the time to get off work, ("we close in 7 minutes"). Amanda said she just wanted to go home & refused to help me further. Very nasty attitude, extremely rude, unmotivated and just plain lazy left a very bad impression. And to top it off, she was dishonest on what was required to do an amazon return & trying to upsell packaging. Took the same exact items to Sedona UPS, they scanned the label and accepted the return. The whole transaction took 2 minutes in Sedona and service with a smile. In UPS Cottonwood got nothing accomplished in the 15 minutes there and had to be dumped on by Amanda's misery and rush to be off shift. The smug young male colleague inserting himself didn't help the situation. The only person trying to assist was unable to because controlling Amanda was circling around us, hovering, and interrupting. Cherry on top for bad service, Amanda yelling profanities towards me when she locked up the store. She needs to GO! Will not be using this location for my mail services or business needs.

The staff is very friendly and helpful. It's right on Gurley Street. Very easy to find. Very small…read moreparking lot but very convenient location.

The people that work here are so unfriendly and so smug. I've been in there twice and I will never…read morego back because of the miserable staff. Avoid at all costs.

This place has been a great "go to" for printing services... Tyrone is usually the person who takes…read morecare of me, and most of the customers... as the printing department is responsible for "regular purchases" , as well. Today, however, Rosemary took care of me, and most of the customers ... I truly appreciate her kindness and professionalism while juggling many roles... I was pushed back, each time a customer with regular purchase, or return... or pick up, came to the counter... I got my 5 pages of labels little under an hour later... her colleague, who was busy doing "non-directly-customer-related things, asked how I was Doing ... as I was leaving, and I just laughed out of sarcasm... how would YOU or ANYONE feel, after getting pushed to the back of the line, many times???? ... and finally get out of there about 45minutes later... Is it possible that a colleague could assist in the process of getting customers out the door??? Is this too much to ask?!

Big thanks to Jason who helped fix a laptop issue quickly and efficiently. I'm lost without my…read morecomputer and he saved me a lot of potential trouble.