This is the finest UPS Store we have ever used. Both the manager, Justin, and employee, Kari, are very positive and treat us like family. Getting our mail and packages there is always a pleasure and makes us smile! I highly recommend all of their services! read more

This is hands down the worst UPS store in not just Northern Arizona but the entire chain of UPS stores. They hired the most qualified for sure... Their service is sloppy as their appearances. This place has done nothing to help my situation and for that I believe the business owner as well as the employees should be held accountable. Shame on you for running such a shady business, as well as hiring the worst customer service representatives you could hire. Place smells like farts as well get that taken care of for sure. Find my silver it was in YOUR possession last!!! read more

Fast and easy Amazon drop off. No line when I stop by. Also has supplies for shipping incase you need it.

No where online does it say that you charge $1.75 a pound for shredding. Why don't you man up and tell people what you charge. Glad to see customers walking out with their Christmas presents because you charge so much. $30 for a 2 lb box. read more

I had a terrible experience here; an employee dropped the art work I had just sold and was about to mail. He did not apologize until I reminded him to. In addition, the store said they would not pay for the damages unless I provided a receipt. They also said they didn't know when I would be reimbursed. And let me know that mistakes "just happen". read more

Scam. They say they won't let you ship an item in the manufacturer box. Found out it's really the discretion of the store. They tell you that so you buy a package from them. Very shady. read more

Tried to ship a scope and was told "we can't ship guns." When I explained it wasn't a gun the employee told me "we can't ship gun parts, even screws." I'm not sure how this rocket scientist is identifying firearms screws... I explained that a scope is basically one half of a pair of binoculars. Nope. I explained that I not only have my federal firearms license, but also work for a firearms manufacturer to which she said "well then you should know the laws." Yeah idiot, you might call me a subject matter expert on them... Of course the box I prepackaged that had ammo stickers all over the outside of it was somehow fine... Moral of the story, buy the box, pack it in your car and bring it back in so you don't confuse the employee who is somehow underqualified to tape boxes shut. Don't expect even the smallest amount of common sense. read more

We had a package shipped here not knowing it was going out fedex. When we went to pick it up the rude girl at the front told us they would have sent it back. She would not even look around to see if it was there. We got a hold of fedex and they followed up with up and had proof it was delivered on the 11th at 10:35 am. We went back to see if it was there as she was even more rude this time and told us it would have gone back since we don't have a mailbox there. Still would not even look around for a Nespresso box. read more

The ladies in here are so nice, so helpful...and incredibly patient! Hailey, Veronica and the girl whose name I can't remember but looks a little like Lisa Loeb. So friendly! I'm grateful for the customer service. I see people go in there and get frustrated, usually at the Amazon return requirements, and just throw their temper tantrum on these ladies who work there who don't make up the rules. They've been super nice every single time I've gone in. They recognize a lot of the regulars who have mailboxes. Today, they had to call the cops on a customer and I saw them handle it with dignity. read more

This UPS drop-off location is the best! Hailey and Carry always greet their customers with a smile and are happy to help. They are patient and kind and very much an asset to the company. read more

After having the issues with the other location I tried the Gurley St. location and couldn't be more pleased! Hailie was absolutely phenomenal. She was quick, informative and extremely courageous. Trust me she's a real keeper! UPS stores as they are only so, so. But this one exceeded my expectations. Thanks for the great service and value. read more

The Fedx employees are great! I needed a document notarized they were very helpful and efficient. Great customer service.

Good service and very helpful, but they could definitely have a better parking situation!

Terribly run, and don't expect any print jobs you send them via theupstore.com or their local email to EVER be printed. The help seems annoyed to talk to anyone as well. I had time sensitive documents I needed for work and nothing happened. After several phone calls checking on the progress I finally went in person and was treated rudely. Was told they don't print anything emailed to them except labels and that my print job was never forwarded them from the main UPS site that I paid for the job on. Then they refused to give me a refund. I was dumbfounded. My old store in Anthem did a fantastic job with our booklets and open house flyers and business cards. They are who I finally called and they had it printing WHILE I WAS IN THE PHONE. I'll pick it up on my way from Prescott to Phoenix for work in the morning. Needless to say the Anthem store makes this Prescott one look like absolute crap. I have contacted the UPS Store corporate and maybe something positive will come of this, be it retraining or rehiring. read more

The UPS Store-303 E Gurley St, Prescott, AZ 86301 Entire staff is welcoming, accurate and more than helpful, especially in urgent situations. Wendy is incredibly friendly and does an awesome job in finding you the best price for shipping items. Very good place to get docs printed and shipped as well as a great location! read more

We came here several times over the course of a weekend to ships lots and lots of boxes of family photos and valuable items, some fragile, around the country. Hailey and Verronica took such great care packaging our items and were so patient. read more

Open on Sundays- that alone is worth all the stars. Docked a star cause they refuse to give you a receipt when returning Amazon products. Other stores give receipts. Maybe they don't want to pay extra, but seems like it should be a UPS store standard to give receipts upon request. read more

Great place and the girl behind the desk was very patient. I can barely walk and she brought out a chair to sit on. read more

Great service always a smile and I've had excellent help .. if there is a wait it's certainly worth it ... sending a package or buying stamps , last minute card buying getting help making copies .. you name it they're always there to help especially on a deadline of sending something out. Appreciate the good service always.. certainly worth the cost for me to get it done right. read more

Wendy and staff are just so nice and efficient. They are so good at what they do. I walked in one day and UPS had delivered close to 200 packages. They were busy sorting and knew that in that pile there was another package with my name. I offered to pick it up on the next day. But they insisted and found it within minutes. They always go out of their way to be nice, efficient and responsive. Highly recommended. read more

This is now the second time that I have had the worst experience from "General Manager" Tabitha Currier. I balked at the cost of printing a label for a prepaid package that I brought to ship, and instead of giving me reasons for the outrageous pricing or attempting to assuage my concerns, she snapped, "Well, maybe you should have printed it at home." I don't have a printer at home, and wasn't aware that the UPS Store, a company that is in the shipping business, would charge me to apply a label to the package. My previous interaction with Tabitha was at another local UPS Store, she wanted to charge me for a strip of tape on an Amazon return box. When I balked at paying for such a triviality, she again became extremely nasty and demeaning. It is unreal to me that a business serving locals would employ someone with such an anti-customer attitude. Tabitha makes me never want to patronize the two Prescott locations, EVER. read more

I took four plates to send to my sister for her birthday; they were meticulously packed, arrived in perfect shape two days later, and made two people very happy about that. I also left my phone there, and they were proactive in getting it back to me. Kudos to the gals working there, and everyone behind the scene for great service. read more

The employees at this UPS store are so unfriendly and NOT helpful at all. I suggest avoiding this establishment. I have had many unpleasant experiences here and I've finally had enough and decided to write a review. Trust me, killing them with kindness does not even work.......... read more

Some of the worst service I've ever seen !!! the system was down and they could not scan QR codes for returns I asked if they could print up the labels so that they could scan them in later and the girl working said they could but they would charge me two dollars a print and I said she couldn't you waive that print fee to accommodate for the system being down ..and they basically said that I could call the manager..Never mind, I'll go somewhere else . read more

Tried shipping a box today. I measured and weighed the package and went to the UPS web site for the cost of shipping. I was generous with the size and weight, just to be safe. The official UPS web site gave me a price of $26.00. Went to the Gurley St. store and was quoted a price of $47.00. They argued with me the official UPS web site was wrong. They are ripping off the residents of Prescott. read more

Well if both employees weren't sniffing glue and did their job correctly this place could be better. Wasted 30 mins of my time to tell me they can't ship a bike. Went to the other store and had no issues. The place is a dumpster fire Update They literally told me they can't ship bikes, went to the other store in town and they took it no problem. Follow up with your employees.... read more

Always there and helpful. Also buy supplies there. No bad experiences. Strongly recommend this business

These UPS store employees are rude, contradictory and just plain nasty. I tried this store because the other one on Iron Springs Rd is so bad. In this store, none of the employees are wearing masks, just like the other. read more

I don't review places very often but I felt these hardworking girls at this store deserve a shout-out. I come to this store often to send out documents for my personal business and there hasn't been a time that I wasn't greeted with a good attitude and a smile. They are always polite and conversational; and I will drive across town to go to that location over the FedEx down the street from me. This afternoon a complete KAREN, whose actual name I won't mention(Jamie! Oops ) came in and was acting like a spoiled bitch. When she asked for them to violate policy and they politely said they couldn't, she went into full KAREN mode. She had her phone out in seconds to take pictures and film, threatened to call the manager to get them fired, and made disrespectful comments implying that they couldn't do "their simple jobs to serve her" The entire time they stayed polite and professional. I tip my hat to them cause I would have been fired for telling her to get the fuck out. Finally the rest of the customers did just that but not before she bad mouthed the store a little more and tried to tell another customer not to do business there. Hey Jamie...try not to be a bitch to people in the future and you won't get called out for your KAREN tantrum read more

There is one girl with a wrist tattoo who works here that is insanely rude every single time I come in. I try my best to be kind and appreciative of the help, but she goes above and beyond to be rude to me. She's like this with everyone I've seen, so I don't think it's personal. She's just a miserable person who seems to enjoy being as rude as possible to customers. Apparently the GM doesn't care based on the other reviews I've read, but just giving a warning to future customers to steer clear of this place. Or, if you can't, at least ask for the guy to help you instead since he's super nice. read more

I will never go to the UPS STORE NUMBER 0586 again.. 2 ladies that work there have every time I've been in that store are arguing!! BUT TODAY the woman (older, long dark hair) let loose on me. I was returning a package from Amazon. I returned it in the very packaging that I received it except the cellophane. She told me that she should make me put it in a box per written instructions. I explained that this was exactly how I received the package. She continued by yelling that she wouldn't be responsible. I said that was fine. She then took the box and threw it it with force and once again yelled she would not be responsible. I asked her name and employee number which she fused throwing a store card at me. Completely unprofessional, rude and unwarranted. NEVER AGAIN read more

Thanks to Tara I want to let you know that Tara has provided exceptional customer service to me over the past several months and I am extremely grareful she was involved. I had filed a damage claim in October after a Llardo Figurine was damaged when received by our friend.  Once Tara filed the claim, there were many, many iterations she had to endure with UPS Corporate as well as a refilling of the claim and numerous phone calls to follow up on the status of the claim.  I was present on a few occasions when she was trying to get answers and I am impressed at her tenacity and perseverance in seeing this through in the most difficult environment. The issue has been successfully resolved and it is a tribute to Tara that it has been. In a world where Customer Service seems to be lacking, it is refreshing to know that it is alive and well with Tara involved. Tara has had a very significant positive impact and her efforts are VERY MUCH appreciated. Chuck B read more

Horrible service. Been using UPS to return packages for years. Always brought in the box, they scanned my code and taped the box for me. For 2 years no problem. Today they refused to return my box because it was not taped, said they would charge to tape it. Will never use this UPS store again. Manager was very rude read more

The UPS store in Prescott AZ on Gurley street is fabulous! The employees are so helpful with finding out what you need. They listen well, help with many things like packing, fingerprinting, printing issues etc. With the diverse customer base of young and a lot of retired people they really know how to keep everyone happy even when there are many people at one time. This is the best UPS store I have ever gone to between AZ and CA. read more

Needed to ship via DHL and this was listed as an official DHL drop-off location. Went to drop off the package, and they refused to take it even though they are a DHL drop-off location. Called DHL and they called over to the location to find out what the deal was. He was told that the manager is no longer accepting DHL packages, UNLESS they are doing the packing as well (in other words, making money off of the packaging). The other Prescott UPS Store is doing the same thing. read more

If I could give zero stars, I would. The owner and the management are the worst and that is why they have such a high employee turnover. I feel so bad for anyone that has to work for this franchisee. I have personally watched them chastise customers for mistakes that they themselves made in front of other customers. This is not how you run a business or deal with the public. Customers like us are the reason you have a job! They lose your packages, give contradicting information and your packages will be delivered in the AM but you won't be able to pick them up until they are good and ready to do their jobs. If you can, AVOID this place at all costs. read more

I came in with a mobster return for amazon (9 boxes) and the staff were amazing in their expertise, patience and follow through. I recommend this store anytime!!! read more

Service was par excellence! Kept her cool and helped everyone very efficiently and quickly. They get my 5 stars!!

I don't know why this place has bad reviews. Everyone here is very helpful, courteous and kind!

Don't Waste Your Time-Go to the FEDEX store. I stopped by to have a document notarized and overnighted. There were three employees in the store and no customers. They told me they were packing a large order and to come back in an hour. Really? I had notarized and overnighted three other documents with them in the last 7 days. Never again! read more