Super slow service at this location even though they've had a staff of 2-3 people every time I've…read morestopped by. Not sure what the issue is but I've always found it an easier process to handle amazon returns and shipping needs at other locations. Small parking lot at the location tends to fill up quickly with a backup of UPS Store customers.

Do not do business here unless you want to risk your package getting lost. Terrible follow up. They…read moresimply do not care.

Ouch, Really bad choice for anyone seeking mail or postage on packages, mail, or any sort of…read moremailings. This place is run as a ripoff to customers who need their services. I went there to do a fax today and needed to mail envelope as well. Boy was I surprised.... the "BUN" lady did her best to inflate the postage needed on a simple envelope!! Had to pay triple the cost that the main post office would charge for same item. She did the same last week on a small package, tried to charge $10.83 for package I later sent for $4.58.???? What a ripoff place, never going there again. They double and triple your costs on any technical issue they can come up with. BUYER BEWARE, avoid this place, there is another UPS Store a few blocks away in Rosauers shopping center. Use this place or any other reputable mail station in town to avoid being TOTALY RIPPED OFF.

Had to get fingerprinting done for my Idaho intern license. At first I walked in and the cashier…read moreturned me away and said I needed an appointment. However before I could walk out the owner came and said if I was willing to wait a minute or two for her to set up she could get me in really quickly. She got my fingerprints done quickly and neatly. It was a simple process and she was so sweet. She got my package all sealed up and ready to go. It think I paid 15 bucks? Maybe 20? I can't remember but it was worth every penny for the great service. Happy to support local shipping places :)

We recently had our cluster mailbox repaired by Locking Mailbox Installers, and the experience was…read moreexcellent. After our mailbox lock was damaged by a break-in, we contacted Christian, who promptly provided a clear and reasonable quote. Throughout the process, Christian was prompt, professional, and courteous. Notably, Christian secured the master lock from the local post office, ensuring our mail delivery resumed much sooner than expected. We greatly appreciate the attention to detail and excellent customer service provided. We highly recommend Locking Mailbox Installers to anyone in need of mailbox repairs.

Chris was great, fast and did a fantastic job. I would recommend Locking Mailbox Installer, they…read morereally do a wonderful job.

I have nothing bad to say. They are always so quick, accommodating and working with me for my work…read moreprojects. If they weren't here my deadlines would be missed. THANK YOU ALL SO MUCH

I know this specific location has had issues with customer service, however with Dylan at the desk,…read morehe single-handedly combats those issues. I came in to mail a couple of Christmas gifts and he was extremely accommodating. He took the time to explain my options, have a pertinent yet succinct conversation with me, and then packaged up my presents for me to ship. All during the Christmas hustle and bustle. So grateful for humans-beings like Dylan, who work hard to serve our community by doing their jobs well. A HUGE shout out to Dylan for doing his job with a phenomenal attitude, in-spite of being exhausted and run down by the 2020 Christmas crowds. Thank you!

Hands-down one of my favorite places to run errands. The staff is always upbeat, knowledgeable, and…read moreincredibly efficient. They respect your time, move quickly, and make everything feel simple and seamless from start to finish!

Caitlin is an asshole. She treated me like I was an idiot. I felt rushed and she was of no help…read more She is often times like this. I even wished my condolences to her when her grandpa passed. Apparently she has poor customer service skills and is not friendly nor sincere. She tried to charge me $340 for shipping and when I processed the quote online, it was only $120.

These guys have been great! I've been here twice now. Once in 2025 to return a package and today…read more2/18/26, I picked up a package. Employees I've encountered have greeted me upon entering, were nice and asked how they can help. Both transactions have been less than 5 minutes. Basically, in and out in a jiffy!

Updates...more services not offered...I called in advance to make sure a notary was going to be in…read morethe store and confirmed availability. Like many other services, they only have partial notary service. The blunt clerk stated, "We don't do that here...Go to store (blah, blah, blah) for that service.", "bring your own witnesses", etc. Just abrupt to the point of ne er returning to this dysfunctional store. I'll say it again - this store is just for dropping of Amazon packages. They don't provide stayed services like notary, passport photos, the posted shipping deadline times are incorrect...it's a sh$tshow.

Excellent customer service. We had a package stolen from out front porch and have switched to…read morehaving them delivered to our UPS store. We are assisted in an efficient manner every time.

The person I had to deal with today was a true test to my sanity. I could have thought it was me,…read morebut I heard her arguing with another customer. I understand if policies change, I understand if processes change, I understand that some people might have a bad day. BUT what in the total teat was that? Embarrassing me in front of everyone in the store was so wrong on many levels. Was I upset? Yep, when you refused to talk to me or actually hear anything I was saying. I'm sure it showed. Not once would the yappity angry woman stop talking long enough to have real dialogue. The problem - she is blaming Amazon and me. She wouldn't even look at the email sent from the UPS Store, by the the UPS Store that had nothing about Amazon in it. She refused. I just wanted to understand. She told me to call Amazon. So I countered, does Amazon normally answer questions about the UPS Store emails? That seems odd. She wouldn't even print my label until I listened to all her vile words first. She made that clear. I asked two times "please print my label so I could leave" and she said she would after she was done explaining everything for the third time (in a condescending tone) and I could leave if I didn't let her. She even said "have a nice day" sarcastically and angrily when I said, could I please pay for my Label. Yeah Customer Service at its finest. Again, I could think it was a me problem and I was emitting some sort of "please accost me" vibe, but I saw her handle another customer just as unprofessionally. Now, did she actually return my package or throw it away? I guess time will tell.

i go to UPS all the time--usually it goes smoothly with great help. I went in today after a…read moremedical procedure. And that is significant because I did not take my purse- because of carrying the weight. so only took my credit card,phone and item to return. i usually request someone to help me type in the address of their store for a label. today when I asked they said 'no we dont do that anymore'. I was shocked. I asked them if this was a corporate decision or their decision. and the one helping me said 'Our decision" and then another employee walked behind me and said "we made a decision not to do that anymore" And I said. Well, I don't have my glasses. I can't even see my phone. I need your help. THE response. 'Well, maybe next time bring your glasses' ... really? Two of the others behind the counter are laughing and giggling with their little immature heads together like kids in grade school. So I looked at them and I said maybe when you're my age, you'll know it's not so funny.... at which they looked at each other and laughed more. I said something to the affect.. so 'telling Boomer jokes, make you laugh'...by now I am angry. Now I am trying to type- I typed the store email incorrectly so it did not go through. So the guy says to me, try typing and get the numbers right....REALLY?? I love doing this. I just thought I would stand here typing for entertainment. GOOD grief. I was in the store so long for what is normally a 2-3 minutes exercise for what 15 minutes?? Or longer. A very affective use of employee time. I had the entire line stalled while I tried squinted to read my phone and the sign. So after this delightful experience, I called the national complaint line. This is horrible customer service. And for what?? i never want to go back there again. Will figure something else out. Sigh.... AND the national complaint line says there is NO such rule. So there is that....

Judging by prior reviews, I'm not the only woman who has issues with Blake lying and being…read morecondescending at this location. I went into this store 3 different times to ship a package back to Amazon because Blake gave me inaccurate information. He said I couldn't put a shipping label on a brand name box for an Amazon return because Amazon wouldn't accept it. I went home and spoke to Amazon in a chat, they told me it was fine. I also looked up UPS policies and they say it's fine, too. So I put the UPS label that Amazon gave to me on the item box, brought it back in, and explained to Blake that Amazon said it was fine. He said Amazon doesn't know the "regulations." I said, "Amazon doesn't know their own rules?" He told me to leave. I asked for his last name, he said it was "none of my business." So I snapped a picture. He tried to give a thumb's up; he clearly does not care. A prior review here also names him as having a documented track record of lying to customers about packaging prices. Looking back, I think he thought he was clever and that he could essentially trick me into buying packaging there. Not surprisingly, this franchise is not registered with the Better Business Bureau. Go out of your way to avoid doing business here. They will lie, and make up "regulations" to waste your time and try to take your money. As someone who has extensive experience in managerial positions, I wouldn't keep an employee like that on staff. I'll be letting Amazon know about my experience there, also.