This is my go to drop off spot for Amazon returns. Small location and very little parking or rather available parking due to the busy stores in the shopping center. They do fedex too if you need that. Not really a deal or anything but they do what I need. read more

Worse customer service ever!!!!!!!!We were here for fingerprint service, and we were asked to waited for more than one hour. Customers who came later than us were been helped, but only my friend and I were still waiting!!! Even a lady who needed the same service as us has been helped before us! Nobody tell us anything until we asked how much longer do we still need to wait, there is a ups lady told us that they almost close now and might be we need to come back tomorrow if we need fingerprint service!!! What? Are you kidding me? We were standing and waiting here for almost an hour, and you said you couldn't help me? Then why you asked me to wait here? I can't believe this happened, I 'laugh' about this stupid customer service! Then the UPS lady asked me to get out and they refused to do the service for me because I'm laughing!!! Worse worse worse customer service EVER!!!!!!!! The guy whose name is Bill (Korean Guy) was assisting the lady who needed the same fingerprint service but came after us, he said my friend on the phone were bothering him and asked my friend to get out if she needs to talk on the phone! This is so ridiculous, ok? If you don't allow people to talk on the phone pleas put a [NO PHONE] sign, ok? Definitely won't come back here and won't recommend people to visit this ridiculous UPS store again! They discriminate customer and rude to people!!! read more

Melissa is such great friendly and very helpful employee. Short waiting lines, great store. Great Experience!

Charged a $1 fee for putting an inch of tape without even notifying me.

I have been utilizing the services provided by this UPS store for 30 years (next year), and not once have I been disappointed by the customer service I received. The management and staff are professional, kind & courteous, and knowledgeable. If there is a problem beyond their capacity to assist, they (management & staff) will go out of their way to direct you to the appropriate source to resolve it. I travel frequently and because of UPS store's infra-store service, I have my mail forwarded to the UPS store at my location. As a result, I have visited numerous other stores and I can truly say, this store is one of the cleanest and well organized stores in the UPS chain. I am not even mentioning the customary services this store offers. I will leave that to another reviewer. There is no perfect store with a perfect staff. However, by my experience, this store is very close. read more

This UPS store charged me 20$ for a typical 5$ priority mail service. This is the first UPS store that I see it is charging 4X for some typical mailing services (it is cheaper to take taxi/Uber and go to a post-office instead of doing business with this UPS store). I used multiple UPS stores before and never charged like that. The UPS store man rudely explained that if I do not like or want it, I should go to a post-office. Is it a typical expected service at a UPS store? read more

This is my favorite ups location the employees working here go out of theirbway to male sure my package arrived safely. They even called the place it was going to made sure it arrived . The girl her name is Karee she is always pleasant And goes above and beyond. Also Raul and Melissa are very professional and quick when it come to Notary. Thank you UPS Store near Lawrence expressway on El Camino and Henderson. read more

PROS: Fast service for shipping (I drop off online returns here all the time) Everyone that works there is nice (especially Shane! He's my "go to" guy) Notary services (Again, I usually get Shane, and I use this place a lot to notarize my documents) CONS: Parking - The only horrible part about this store (and why I couldn't give it 5 stars) is the parking situation. The parking lot is AWFUL. It's packed, and disorganized, and there are food delivery trucks for the grocery store next door that make it a mess (I don't know why they don't load the store from the back alley like they're supposed to, but it is what it is so be forewarned) read more

I visited this store there for notary services. Their staff was very rude, invasive, incompetent, and took it out on me by refusing service. If you need quality service, stay away from this location!! read more

i wish there was something less than one star. Awful service. owner of this place is a jerk. They have a minimum charge on the credit/debit card transactions, which is illegal and they do have a computer to print out pre-paid labels that cost $5.00 for 3 minute usage, yes expensive than the kinkos. and this is for the owner, shame shame shame on you for treating a customer so bad. i would never go back there again i would rather drive little extra and go to the one on homestead. read more

The staff here are friendly and competent. I've used their notary service as well as shipping, and I'm always impressed. I usually get in and out pretty quickly. Like another reviewer, I drive the extra mile to this UPS, avoiding the "can't be bothered" attitude at FedEx (at El Camino & Remington). read more

I was returning a package to a company that already had a pre-paid postage, but I wasn't sure how to package it. Bill was very helpful and nice. Thank you :) read more

I love UPS and this store is near my office so it is easy for me to drop return item back to Amazon :-). I don't normally tape the box before I drop them at UPS and the staff will help me tape the box for FREE. One day, I have to print RMA document and put into the box so I left it open and hope UPS staff can help but they wanted to charge me $1.00 to tape the box. Are you f*^&* kidding me $1.00 to tape a box? I told him that I am disappointed that he wanted to charge me for the tape and I would rather bring the item back home/office to get it tape. I was upset and he finally agree to do it for free. Next time, I am going to another UPS store. read more

Awesome service. Have been coming here for years. Ups. Copying. Notary. Computer use. In addition to using all the services, I have a private mailbox here. So convenient as I can come 24/7 to get my mail. read more

All the people working here are very humble and genuinely nice people who care for their customers. I have been here for everything from packaging to notary to duplicating my keys. They have always been very professional, polite and soft spoken. Highly recommended!!! read more

They are always nice and helpful to me. If you have trouble figuring out how to send attachments on their computer, they zoom right in with a happy face to assist. Nobody rushes you or pressures you. They are my kind of people. For the low techi, two thumbs up, for the high techi, if the world is too slow for you, please join the human race. I think if I asked them to hold my hand while I walked to my car, they would offer assistance too. It's not my fault I'm in the wrong era of modern technology. It's a miracle I learned to drive, and operate my phone. read more

I needed pasport photos and this location was convenient, fast and the cost was reasonable- 12.50$ for 2 photos. The gentleman was attentive and allowed me to view my photos and pick which one I liked best. read more

Quick and easy package dropoff, no lines or wait on a weekday afternoon, plenty of free parking in the parking lot.

Went here for a drop off. Had to wait 10 mins before someone even acknowledged. Store was dingy and customer service was really poor. The only reason I went here was it is convenient to where I work and is on my way. read more

First time that I was charged two dollars to seal shippung box. Really wrong idea of how to run business and where money should come from. Will make sure not to use this one again ever read more

It is at a convenient location and came in very handy for a saturday drop off.

This store sucks on customer service. If the stores actual closing time is 10-15 mins before 7 PM , then close the office doors at 6 45 PM and update your hours to 6 45 in your websire. Dont keep your doors open till 6 55 and rush your customers to turn over his/her package sooner. read more

Very very bad experience. The clerks in this store are so pushy. "We can pack it for you. If it's damaged, you only get $100 ..." " Oh, you can't use paper in the box. Paper is not a packaging material. It moves inside the box." Oh, come on! Don't lie like that! Amazon packages come to my door with paper inside. Just go somewhere else if you don't have time for these nonsense. There are plenty of options around. read more

I came in so frazzled and Raul was so calm and helped me package and ship my paintings! Great service!

I've been shipping things through here for quite some time. They're always helpful and fast. Recently, I had a contract notarized there. Note that I tried Kinkos/Fedex and Wells Fargo first and was getting frustrated until a nice lady told me this UPS store could notarize. Awesome. read more

Staff has always been friendly & helpful. Admittedly, I'm mostly dropping off already labeled packages, but I appreciate the attitude.

The guy in this store wanted me to buy tape when I came in to drop off a package. It's the most ridiculous thing that I've heard at a packing/shipping store. The guys working in this store are just plane rude. Never going back. read more

Best UPS store ever. Honestly the best customer service of any business I've used in the last 10 years.

I had my live scan done here. The guy who did the scan was friendly and professional. The price was good, and I really appreciate that they were open until 7 pm so I could do it after work. read more

I have given this business a few chances since they are close but I've had 3 bad experiences now so time to give them a bad review and to use another business. I've actually dealt with the owner who is rude and appears not to want my business. He's busy 'playing' with the staff and always curt and unhelpful. He is patronizing and condescending although I don't see the attitude with mail customers. I've tried The UPS store on Homestead and Kiely and they are always helpful and very efficient so they will be my mainstay from now on. I would encourage others not to waste their time at this store. read more

Linda was AWESOME!!! I had to get a tracking number because the company I shipped something to said it hadn't been received. The receipt with my tracking number was on my desk at work. I was at home, and it was far away. Linda was able to provide me with the tracking number very quickly. I will gladly use this UPS Store again if I need to ship something!!! read more

Take your business to FEDEX without delay! This store refuses to take responsibility for shipping wine that was damaged in transit. When I shipped the package, notice was given that the box contained wine however, apparently it is illegal to ship wine without special license. The wonderful UPS representatives at the store made no mention of this restriction and happily took my package and money to ship the package to a dumpster somewhere along the route. This store needs to step up and take responsibility and give notice of shipping restrictions of the very least! read more

I have been here for dropping off pre-packaged shipments and for use of their on-site notary service. I have never had to wait long if at all for service. I always got a friendly greeting and people working there have always been helpful to me. The gal that handled our notary needs was polite and efficient. Since AAA and Wells Fargo Bank doesn't offer notary services its convenient that UPS does and for $10/per notary signature price. In fact agents at both the AAA office and Wells Fargo Bank I spoke to suggested I go to a UPS office for notary service! I think if you come in prepared and knowing what you need than its smooth going otherwise plan to spend some time and maybe a little frustration while you figure it out. read more

It's raining cats and dogs and I have to put a couple big packages in the mail TODAY. One box I had to ship UPS because it was a pre-paid label for a return. I took the other in too (a big box of used kids clothes for my sis) and figured I'd save myself an extra trip. Well, I pull up to the store (I've got my kids with me - so two big boxes and three little kids) and notice they've got a cone with a UPS label in the parking stall directly in front of the store. I almost jumped out and moved the cone but decided I'd better not since I wasn't sure why it was there and it was raining. So I lug out two kids and one big box and kid #3 says she can carry the other box...it's a little heavy for her, but she wants to be a big girl, so okay. We're running to get under the awning with our packages and scooting them s-l-o-w-l-y toward the door when I reach the door prop it open with my foot just as kid #2 says he can get the door. Well, again, a little heavy for him but he keeps trying and finally gets it open. I'm shocked when I see not one, but two, employees sitting there behind the desk just staring at my circus coming in the door (it wasn't like they didn't see me or had other customers they were helping). Really? You couldn't just offer to help a sister out? So, whatever, I get everything up to the counter, scooting everything across their floor to get it there and the man (who nametag I'm again shocked to find out says "Bill-OWNER") asks me to please lift my package onto the scale. It's a big screen in a big bulky box. It's not that it's too heavy, but I'm holding a child who can't walk and again, you can't help me?? I lug it up trying not to drop the box or baby. He accepts my package and asks for the next. Takes a l-o-n-g time to weigh it and enter all the info and then tells me it's going to be $21 plus change to mail it. Well, I knew it would be less at Fedex (though I don't love Fedex, oftentimes their pricing is better for my boxes) so I decide to take it there to ship - incidentally it was $4+ cheaper at Fedex. I ask Bill-OWNER why there is a cone in the prime parking spot right in front of his store and he tells me it's because it's for customer parking only. I ask how a customer is supposed to park there if there is a cone in the spot and he just smiles. So I say, "You want your customers to get out of their cars in the rain to move the cone so they can park in front of your store? They'd already be wet!" (thus defeating the purpose of trying to get a spot near the door) and he looks at me like I'm the crazy one. (Seriously, who else puts cones in their customers' parking spaces?!? I mean I know it can get a little intense competing for parking spaces in secondary strip malls, but is it really necessary?) Anyways, I won't be going back there again and will be sure to tell all my friends with kids about their great, really helpful attitude which obviously begins with Bill-OWNER and trickles right on down. read more

Very bad service. As a result of the store manager's mistake, I lost $305. Basically - she knowingly accepted a package from me with an incomplete address. I was having a hard time with tracking down the complete address (it was missing the street number and name, but included the company name,) and she suggested that she'd accept the shipment and that when it arrived to it's destination UPS store that they'd look the individual's name/company up and deliver that way. It seemed a little sketchy but overall fairly reasonable, so I went ahead and shipped. The package was returned the SAME DAY due to the incomplete address (they caught the mistake at the distribution center in Sunnyvale -- it never even went out of the city's borders.) UPS would NOT re-ship (I had obtained the full address) and they would NOT refund a partial or full amount. Not only am I left with a package that should have already arrived at it's destination, but it cost me $305. Now, the store manager is denying any wrongdoing and has been totally unhelpful. Apparently this store has a bad reputation for customer service. While I dealt mainly with the store manager, the other employee who works there full time during the day is even less helpful. She hung up on me when I called, telling me to "stop bothering" them. She is also very hard to understand and very unprofessional. As a result of this experience, I don't think I will ever deal with UPS again. read more

Had to find a place to get my fingerprints done and dropped by this place. Once there, I found out I needed to have an application on me before it could be done. I briefly mentioned that maybe I'll have to come by the next morning since it was already 5:50pm and they close at 7pm. I didn't know how long it would take me to get home and find/fill out the application. Well, I got home quickly AND found /filled the app quickly as well. It was only 6pm at that point and had spoken to someone on the phone earlier that day who said that as long as i get in before 6:30pm, I can get the fingerprints done. So, I showed up at 6:10pm, happy that I made it back quickly. After a bit, the lady saw me and said, "I thought you weren't coming back til tomorrow. I don't really have time to do this for you right now. It's a bad time." I was thinking " I 'm here and not at closing time....help me out. What kind of customer service is this?" Anyway, she asks if I can then wait for her to finish doing all of her stuff. AFter waiting 15 minutes, she is ready to help me out. She gets it done efficiently but during that time, does tell me a few times that it was a bad time to come by and i should've just come the next day. I just thought it was odd and a little rude to have to tell me that given they close at 7pm and I came back earlier before the last time they will take any fingerprinting. Plus, I never promised her I would come the next morning. I only said, "maybe i'll come back the next day." Well, she took care of what i needed but that's not exactly the type of service I like. Hopefully I won't have to do this again. And if I do, will remember my application AND make sure I go elsewhere where they appreciate my business rather than be an intrusion to their busy day. read more

Yelp needs to add an option for zero stars. This place does not have any customer service at all. The "owner" Bill, like it says on his name tag, is arrogant and lacks any kind of customer service skill whatsoever. I came in to ship 3 small items. I have a prepaid shipping label for each one. I went up to the counter and told Bill, the arrogant owner, that I needed them shipped. Without even loooking at what I have, this arrogant owner, hands me the shipping label packets and asked me to package my items. I've been to several UPS stores and this is the first time I've been asked to pack my items after I've approached the counter. UPS stores usually will charge $1 for packing tape but they are more than happy to tape your box and attach the packing slip. Arrogant owner Bill did not even bother to help. On top of that, he had the nerve to ask me "to please finish packing" in a very rude tone. These small time proprietors need to have employees that have real customer service skills. Do not ever go to this store. read more