Everytime I use this UPS Store I'm amazed and still surprised! The staff is welcoming, efficient and professional, my business is concluded quickly and I'm on my way! In today's work world, this is almost unheard of anymore. I will continue to utilize the services and enjoy every minute!! read more

New remodel looks great. I ran in to do an Amazon return, and I was happy there was not a line. I walked right up to counter. I was in and out in a couple minutes. Great customer service. 8/19/25 read more

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There seems to be a theme on all these reviews. Poor Customer service! Absolutely rude young lady behind the counter. Very condescending. This store needs to reconsider who they hire. Or perhaps better train their employees on basic human interaction. read more

I just had a great experience with the ladies at UPS store. i stopped by to see if some Amazon packages had been delivered via USPS. The shipment arrived and they were so checking in packages. they had already checked in one, but not turn other. They said two hours before all packages were checked in. Perhaps it was my sad puppy day dog eyes, but try quickly made the extra effort to save me an additional trip from the house 15 miles away. Having the box at the UPS store and the ability to get packages is a great value when you live in the rural areas around Tehachapi. read more

Always a pleasure with great service! Notary is great and so convenient. Love that we can return our packages with no issue.

I had a return and had to wait in line for a bit, as there was a line, which was perfectly fine. However, I witnessed the rudeness of two young dark haired gals behind the counter today. They were very sharp tongued with the US Postal gal dropping of packages who placed them in the incorrect spot. Mind you, this was her first time on the route and she expressed it to both of them. Secondly, an elderly woman was attempting to have documents printed from her email and one of the young ladies asked her for the information. The elderly lady tried to show her by cell phone and she stated, write it down! Then made a bothered expression. When it was my turn, I already had my package sealed and the clerk ripped it open and with a soured face stated, "It's not supposed to be in a package; I need to see what's in it". I made a mistake and now understand the process. Is it really necessary to treat people so poorly, when Tehachapi residence choose to patron this location and helps provide them both with employment?! These young ladies need a manager overseeing their behavior and training on good customer service! Or find a job they enjoy!!!! read more

Yikes! What rude counter service! Felicity was quite short and unfriendly. I need a livescan to start a new position. Unfortunately this is the most convenient location before Bakersfield. I think it was the color of my skin... melanated people beware. This was the impression i got. Good luck. read more

The UPS Store - Entrance - Shipping Centers Near Me - Tehachapi, California

Very helpful kind staff. I feel my packages are safe here. I prefer ups than the other options in town.

Every single employee here has been nothing but helpful. I've witnessed them with horrible customers too. Their level of professionalism and composure is admirable. I'm in here about once a week and it is a joy for me to come. I've never had an issue with the items they have packed for me. read more

This is a great shipping store! The employees have all been friendly & nice. No matter what I'm dropping off (ie: mail, UPS, etc.), they're helpful and welcoming. read more

The place is well thought out and the service is excellent. I have been using them for about six months and the place is great. The girls are hard working and very cute, by the way. What else could you ask for. read more

making appointments for live scan only matters if you guys honor them and not have customers wait when your worker has to drive home for paperwork. I was told it would take her 5 minutes, and spent 20 minutes waiting for her return, very unprofessional. I did my part by calling and scheduling an appointment, me showing up should not have been surprising and they should have been prepared. read more

My wife faxed documents from the UPS store. Initially, she was quoted $1.25 per page. After the staff completed faxing the documents, they changed the price to $2.00 per page. According to the staff, they didn't know it was a long distance. She faxed a total of 38 pages. My recommendation, Don't use UPS store fax service. read more

Bad customer service. I got a refund, but when I said I didn't need a receipt, didnt receive the cash from the return. Very rude staff! If they don't have a reason they don't care at all. As for the stuff I shipped the person behind the counter just tossed the papers with the receipt on the counter. He didn't hand it to me or even say here is your receipt when I put my hand out so he could hand it to me.. so I thought it was nothing. I almost walked out without it. Horrible experience read more

Everyone who works here is very friendly, professional, and courteous. Oftentimes they go to the back to get my packages as soon as they see me walk through the front door. I've never had anything but good experiences with this UPS store. read more

I've been in here 3 times now, and the service has been exceptional each time. I was able to show the clerk a printed email and she printed whatever she needed to do a return for me and didn't make me feel like my lack of technological skills was a big deal. Another time they did some packaging for me, decent prices, fast shipping and quick service, highly recommended. read more

I had a very time sensitive item, I was from out of town, it was go my grandmother. Not only were they not caring as I tried just as they were closing (while talking to a guy they liked instead). Bad business read more

Wow!! Such great service. I walked in and immediately got a hello, how can I help? I'm was kinda clueless on shipping Amazon items back using the scanning method. The the young woman walked me through it, knowing each step. She literally had me in and out in less than five minutes and was very friendly. Also The store was super clean.. I will definitely be back. Thank you! read more

Vicktoria gave us great service at the UPS store , she exceeded my expectations, fast friendly and informative

First time visiting the UPS store here in Tehachapi. The girls are were very lovely and helpful in helping me mail out my package. I definitely will be returning here whenever I need anything mailed. read more

I'm pretty clueless when it comes to shipping items, but this store always helps me out and has all the necessary boxes, and or envelopes I need. They always go above and beyond to help me out with whatever I need. They are always the nicest and get me in and out as quick as possible. read more

Young blonde girl was very rude and unprofessional...I stood almost ten minutes near the live scan machine and she never said one word to help me. Another customer came in to get live scanned and said he had to come back after getting an "appointment". Last time I just walked in and had no problems. I asked if she could scan me after him and she said I need an appointment. I said ok write it down. She got pissed off and said "excuse me" I said write it down for my appointment. She continued all pissed off so I said I'll go somewhere else. I want to Lancaster and they laughed and said they knew who I was talking about as she was rude to them too. No business from me for now on! read more

There's only one person that is friendly here and it is the thing man that is behind the counter. The woman are unfriendly.

The help at this store is always Great. They never complain about how many packages I have to drop off, or pick up. And they always offer to help me out to the car when they items are bulky or I have to many to carry on my own. read more

I have been a member of UPS mailbox service for over three years. The staff is always very helpful and I could not recommend them more.

The UPS Store in Tehachapi is fabulous! They know me by name and box number and present my packages to me with a smile as soon as I walk in the door! Where else can you find such great service? Not in a big city that is for sure. read more

I had a similar experience with the rudeness of the worker Grace. There is no call for her snippy attitude. This store is okay. It's a small town and we have few options. read more

I went in a couple days ago and the nicest gentleman helped me out. He was so welcoming and made shipping out my package so easy.

Joe here at ups store friendliest lady ever. She was so good with the elderly and super understanding and helpful. A breathe of fresh air. Great smile too read more

Just plain rude! From the clerks to the owner, who never returned my calls or made any attempt to make a bad situation better. No longer willing to go there. read more

The only reason I'm giving 2 stars is because NORMALLY the clerks are very nice and helpful. Grace (her name on my receipt) was extremely RUDE. From the moment I walked in, all the way up to leaving the facility. She had attitude the entire time and acted as if I was inconveniencing her to actually do her job. I'm more so writing this so the owner can have her find a new attitude or I'll have no problem taking my business elsewhere. read more

Service was nice so they deserve more than one star.... I had them package and send an item for me it was rather long so I didnt feel like searching through boxes for packaging myself. For 23 dollars I expected some prestine packaging...I wouldnt trust these employees to do a decent job just taping a box. Not only that but the box was way oversized and arrived crushed to a disturbing level. I expected much more and will forever go elsewhere if I dont package an item myself read more

Walked in the other day very disappointed. Recieved no welcome as I came in. I was looking for shipping tubes and as I picked one up I asked how long the tube was, as there were no measurements labelled. There were three young girls at the counter and one of them looked at me and said are you going to buy that? And I'm thinking in my mind well duh I'm going to buy it, like no I'm just holding it for nothing. All three girls were very rude and all they cared about was the song that was playing in the store. There was a guy standing behind them but he didn't seem to care either. None the less I bought the tube cause I needed one. I have never been treated with such rudeness in my life as I did here. Lets just say that customer service is not how it used to be. I will never come to this store again. I would rather drive the 50 minutes to the Bakersfield store. read more

Went into my local UPS store today and received wonderful, efficient and knowledgeable service from Olivia! She knew exactly what I needed, got all my stuff organized for me and off it went. Relieved me from doing all the packing and she was very pleasant to work with!! Great customer service Olivia!! read more

I have been a customer there for over a year and a half, that is where I send and receive all my mail. I can tell you there is no better staff, they are always multitasking but always find a way to get me in, get me out with a cheerful smile. With all the mail theft and package theft going on in the area is good to know my mail and packages are safe. I really appreciate the folks here and the service they provide. read more

The ladies working in this store are always helpful, cheerful, and professional. It's a quick in and out for all my jobs, and the business card printing services are fast turn-around plus a really great price. The location is convenient and hours are great. read more

I was using another postal and delivery store near by but started going here and I found it so much more professional and pleasant. They have been helpful when needed and wholly gratifying to interact with. read more