Very professional and kind person .very organized and clean inside.the people work there are very…read morehelpful.

Robert and the team are so friendly and knowledgeable. I have great confidence in them.read more

this is the best place to get your passport photos taken.,…read moreashley was so patient and so so professional when she took my pictures for my british passport and i was so happy with the results. they are the best! great store as well filled with wonderful cards, and many other original gifts. will continue to go there in the future for other items. wilma g.

No need to Google your postal annex needs, this is thee standout outlet in Westlake. Values like…read morefriendliness, knowledge, helpfulness, tracking follow up, international shipping expertise and.. tons of the cutest gifts for everyone in the store. SHIP & SHOP HERE (unless frustration, paying more and incompetence are your thang!)

This place is so overstimulating. I walk in and head to the self pack counter- 3 associates scream…read more"how can we help you mam" -- I'm at the self pack counter I'm okay- Then I go to ship- every shipping option is 20$ and I'm mailing a something as big as my palm. - and the options are ridiculous- you can use this box for this reason and this color box for that reason and express is free packing and ground shipping is cheaper but you pay for the box and in the end it's all the same alarming price Mailing a bathing suit in a bubble mailer was 15$ alone - and it took 20 mins- a quick lunch break stop turned into a whole sit down interview- they ask you a million questions over and over again. Finally I pay- the package is sealed- the printer for receipts breaks- after scrambling around I just ask the associate if I can go and I'll mail my second package another time. I have no idea why this place acts suprised when people come in and need shipping- that's the whole point and it's truly an infuriating experience

Terrible customer service by Mark!!! Never seen him there before…read more He overcharged me for a single print on a regular paper which he also got the dimensions wrong and my picture didn't fit in the frame. He never gave my receipt. He lied about the email I sent so he didn't have to look for it. Extremely rude, lazy, argumentative, disrespectful and dysfunctional. He seemed high too. Not sure how he got a job there??and how a manager can hire people like that? Do they do background checks before hire? I'm disappointed to say the Manager of the store, as much as she was always helpful in the past & we liked her is not effective and strong enough to handle complaints. She tried to turn things around and used manipulation tactics for the situation when I made my complaint & requested a refund on an overpriced incorrect print from Mark. This clearly shows she did not want to take any serious action-responsibility or address any issues to make him accountable for his unethical & poor job performance. Sadly, we will be pulling our years of business out of this location.

Excellent service. Staff was friendly, nice and competent! I would definitely come again.read more

Kind and quick staff. Got my passport photos taken care of. Would highly recommend them.read more

I had a great first time experience here right before Christmas in 2024! I needed to do a return of…read morea heavy item I had in my car, but needed a bit of help. I walked in and was greeted, which can be rare these days! I told the employee how I was still recovering from neck surgery and needed help lifting the return out of my car and he gladly went out and got it for me. He was so nice. I'm not sure why I haven't been here. Maybe because I love a couple of miles over in Westlake Village. I'll definitely be making this my go to spot in the future!

Yes, the previous poor reviews are still correct. They were closed at 6pm vs 6:30pm like it states…read moreon their website, Google, and Apple Maps. This was an issue that was addressed almost FIVE MONTHS ago and they responded to another review saying that it'd be something they'd "look into," but obviously don't care about fixing. Don't bother with them, this is an awful location anyway.

Have been visiting this post office of-and-on for as long as I remember, living in Agoura for over…read more30 plus years. Post masters come and gone but the friendly receptionist/sales team remains committed, always helpful & always courteous. By gone are the in-house passport service as well as the 24/7 drive-through mail box outside the building. The office decor & façade are a bit outdated and required some paint retouched. So far all my mails and parcels have reached their destinations. Enjoy sending mails & packages...

The self service machine ALWAYS is out of paper and stickers. No matter when you go, it's probably…read moreout. Not broken, just not filled by employees. Then you have to wait in a 30 minute line since it's always out. Maybe before leaving refill it?

I always have a great experience at this UPS Store location on Platt. The staff is always…read morefriendly, patient, and go out of their way to make sure everything is handled smoothly. I came in with a few complicated returns and shipping questions, and they explained everything clearly without making me feel rushed. The store itself was clean, organized, and well-run, which made the whole process quick and stress-free. Even during a busy time, they kept things moving efficiently while still being attentive to each customer. It's not always easy to find a place that combines professionalism with genuinely good customer service, but this location definitely does. I'll be coming back here for any future shipping needs. Highly recommend!

Great service as always. Always a friendly space when you come in they treat you greedy with…read more I like the new location and the new Remodel that went through. It's also very close and convenient to our home.

I LOVE THIS PLACE! I have used this Box Brothers location several times and every experience has…read morebeen top notch. I brought some breakable items for packaging and they took the time to figure out how to ship each one properly without costing me a fortune. They also have SO MANY sizes of boxes, you can buy what you need to ship yourself or they will package up for you. Please support this small business, they are wonderful!!

As a Pro Organizer, I always need packing supplies for clients and recently discovered BB. Every…read moretime I've come in they are so friendly, have everything I need and their prices are realistic (u actually get what u pay for!). Happy to support small businesses like BB.