I came here on a Sunday since the Kanan UPS store (which is always great) was closed. The line was…read morelong, and Tory was moving incredibly slow. While waiting, I looked at some packing supplies near the register. He suddenly yelled at me to get back in line and not touch anything until it was my turn completely loud and unnecessary, especially in front of my 11-year-old daughter. When we finally got to the counter, he immediately started interrogating me about the contents of the box like as if I was shipping a kilo of powder. I explained my daughter crochets custom animals for military kids with deployed parents and records YouTube videos for the families. Instead of helping, he dismissed it, said UPS would be "too expensive," and told me to go to USPS not even without checking a single price. No weighing, no scanning, no real service. He didn't treat other customers prior to me this way. Whether it was profiling or just bad service, It was a terrible experience. The Kanan store is respectful and professional--this one isn't.

Refused to send a package to Mexico. Not the first time this happened with them. The first time i…read morethought their jargon about corruption in Mexico was reasonable. This time, years later, having sent many packages and letters back to family in Mexico without any problem i have to think that the problem is in the people who run this location. I drove down to the FedEx by the Wizzins Center and got it done easily. I also reviewed UPS International shipping requirements and found that ! WOW! They do ship to Mexico. Ok When my wife and I came in, one of the guys asked how he could help us, so I told him we need to send an envelope to Mexico. He said that he would be happy to help. We went up to the desk and told him where in Mexico we needed to send the package and then he very vocally, as if he was addressing the entire store, started talking about how they don't send packages to Mexico and about corruption and police problems. I'm pretty sure bigotry isn't a UPS policy, its just a policy of this location. Good job. I won't even consider domestic shipping here. I also don't mind bad service, but I do very much mind being brought into the store just to listen to them denigrate an entire nation in a very public, shameful, and false way.

There's a reason these folks have five stars…read more.. Realize on Monday afternooon that my contract, which has to be notarized, was due Monday, not Wednesday, and drove up at 5:15 pm in a cold panic but fortunately, on weekdays the Postal Annex on Kanan are open until 6:00. it was ... complicated... and Robert helped me figure everything out, get it printed, get it organized and waited patiently while I zipped home to get my passport so that he could notarize it. He got my documentation to me as a PDF so that I made my deadline while remaining calm and cheerful. HUGE fan now. He took an evening that was dipping down towards awful and turned it into awesome! Thank you Robert and Postal Annex!

Very professional and kind person .very organized and clean inside.the people work there are very…read morehelpful.

this is the best place to get your passport photos taken.,…read moreashley was so patient and so so professional when she took my pictures for my british passport and i was so happy with the results. they are the best! great store as well filled with wonderful cards, and many other original gifts. will continue to go there in the future for other items. wilma g.

They're always so friendly and helpful and fast! Great spot for notary services, passport photos,…read moreshipping.

I had such a great experience at FedEx Office. I needed a poster last minute and they came through…read moreso quickly. Maged was incredibly helpful, patient, and made sure everything looked perfect. The whole process was smooth and stress-free. I really appreciate the amazing customer service and will definitely be coming back!

Terrible customer service by Mark!!! Never seen him there before…read more He overcharged me for a single print on a regular paper which he also got the dimensions wrong and my picture didn't fit in the frame. He never gave my receipt. He lied about the email I sent so he didn't have to look for it. Extremely rude, lazy, argumentative, disrespectful and dysfunctional. He seemed high too. Not sure how he got a job there??and how a manager can hire people like that? Do they do background checks before hire? I'm disappointed to say the Manager of the store, as much as she was always helpful in the past & we liked her is not effective and strong enough to handle complaints. She tried to turn things around and used manipulation tactics for the situation when I made my complaint & requested a refund on an overpriced incorrect print from Mark. This clearly shows she did not want to take any serious action-responsibility or address any issues to make him accountable for his unethical & poor job performance. Sadly, we will be pulling our years of business out of this location.

Excellent service. Staff was friendly, nice and competent! I would definitely come again.read more

Our family has used this UPS Store as our central spot for a few years. The place is always super…read moreclean and organized, which makes it easy to feel comfortable when we're there. The staff is incredible and goes the extra mile to help us. They will open another register if they see a line forming, which is great for avoiding the wait. We love how detail-oriented and friendly they are when dealing with customers. Esmeralda and David truly excel with their outstanding service. They greet each customer with a smile and are exceptionally patient when assisting customers who struggle to pack or locate their Amazon orders. Our experiences at other UPS stores have shown a stark contrast; those locations often ask customers to step aside and sort things out on their own. Here, however, Esmeralda and David ensure that everything is packed perfectly for UPS pickup, leaving no detail overlooked. Thank you for always helping us out with a smile

I had a great first time experience here right before Christmas in 2024! I needed to do a return of…read morea heavy item I had in my car, but needed a bit of help. I walked in and was greeted, which can be rare these days! I told the employee how I was still recovering from neck surgery and needed help lifting the return out of my car and he gladly went out and got it for me. He was so nice. I'm not sure why I haven't been here. Maybe because I love a couple of miles over in Westlake Village. I'll definitely be making this my go to spot in the future!

This store is a fantastic store and always provides excellent customer service. They are quick and…read moreefficient and always do their best to move the line quickly. Recently, I did notice several signs up regarding QR codes and returns and can't help but wonder whether their customer service approach will start to change with the high volume of returns they have been processing. I hope you stay the great neighborhood gem that you have been!

Have been visiting this post office of-and-on for as long as I remember, living in Agoura for over…read more30 plus years. Post masters come and gone but the friendly receptionist/sales team remains committed, always helpful & always courteous. By gone are the in-house passport service as well as the 24/7 drive-through mail box outside the building. The office decor & façade are a bit outdated and required some paint retouched. So far all my mails and parcels have reached their destinations. Enjoy sending mails & packages...

The self service machine ALWAYS is out of paper and stickers. No matter when you go, it's probably…read moreout. Not broken, just not filled by employees. Then you have to wait in a 30 minute line since it's always out. Maybe before leaving refill it?

I always have a great experience at this UPS Store location on Platt. The staff is always…read morefriendly, patient, and go out of their way to make sure everything is handled smoothly. I came in with a few complicated returns and shipping questions, and they explained everything clearly without making me feel rushed. The store itself was clean, organized, and well-run, which made the whole process quick and stress-free. Even during a busy time, they kept things moving efficiently while still being attentive to each customer. It's not always easy to find a place that combines professionalism with genuinely good customer service, but this location definitely does. I'll be coming back here for any future shipping needs. Highly recommend!

Great service as always. Always a friendly space when you come in they treat you greedy with…read more I like the new location and the new Remodel that went through. It's also very close and convenient to our home.

I LOVE THIS PLACE! I have used this Box Brothers location several times and every experience has…read morebeen top notch. I brought some breakable items for packaging and they took the time to figure out how to ship each one properly without costing me a fortune. They also have SO MANY sizes of boxes, you can buy what you need to ship yourself or they will package up for you. Please support this small business, they are wonderful!!

As a Pro Organizer, I always need packing supplies for clients and recently discovered BB. Every…read moretime I've come in they are so friendly, have everything I need and their prices are realistic (u actually get what u pay for!). Happy to support small businesses like BB.

Great service, quality and value. They have notary there, able to fax, copy and soon they will be…read moredoing passport. Love these guys, always great customer service and always a smile on their face!!

Thank you so much for all of the help Tigran! The owner is so professional, hilarious, and very…read morepatient. We're so lucky to have an Anypostal within our community who has so many tools at their disposal! From notary to fingerprints! Thank you again!