I was at this location today and my experience was not great. First, the employee (Robbie) looked like he had just rolled out of bad, disheveled, unkempt hair and stained clothes (uniform). Secondly, he didn't seem to care or try to understand what I needed. I had to explain multiple times what I was looking for before he asked his coworker for help. He went around the corner into a back area and I could hear him explaining what he thought I needed. I heard a voice from the back room loudly saying "Huh?" and another employee came to the front. This guy looked even worse, clothes completely stained, wrinkled and brown. He immediately dismissed me to go online and "look it up there". When I asked which section on the UPS website I would need to search, he said "just google it". Worst customer service I have ever received. Went to FedEx and got exactly what I needed within 2 minutes. read more

I arrived at this location at around noon with numerous items to be boxed and shipped. Robbie (sp?) greeted me as soon as I walked in, assessed my needs and went to work. He packed my Christmas gifts carefully and provided my best shipping options. The store became very busy, with a long line. Robbie's co-worker was "on lunch" so Robbie completed my order calmly and efficiently with no help. Not a single person waiting was annoyed because they were watching great customer service in action. I have been a customer at this location for years because it is convenient, but I don't think I haver ever had such a good experience. Robbie deserves a raise! read more

I have been to this store multiple times do to Amazon returns due to the location however the store is never open on time. I just went to return an item at 9 am and the employee just showed up to open the store with a line of people waiting outside. This happens more often than not and sometimes with notes on the door "we will be back later" read more

I can honestly say that there has not been 1 time where I walked in and any employee was friendly. I've been pointed to of where to go and I've been grunted at. This morning, I went to drop off a package and popped by 20 minutes after their open time. It was closed. The employee showed up then locked the door behind him while it was raining outside. 10 minutes later and still not open. I've tried about 10 times with this location and just can't do it again. The location is incredibly convenient, but my time is worth so much more. I'll drive the extra 10 minutes to go to another location. read more

I walked into the store to drop off 2 Amazon packages. The store was empty except for 1 young male employee. His eyes were bloodshot red, disheveled, and really out it. I walked up to him to give him the packages he refused to take them although my scan codes were ready and in hand. He pointed to self service machine. The store was empty he could have easily taken my packages especially that one of them was huge and would not fit in the plastic bags at the self service station. Very disappointed with the service. I've used this store for years as it's close to my house but I will go out of my way next time and find another store. read more

Store was unable to meet my needs because they did not have working WiFi. I need to print a document.

I've been to this store a few times and honestly I have no better way to put it than these employees are actual assholes. They are very rude & make it seem like anything you need assistance with or just for them to do their job is a huge inconvenience. Whoever runs this store should be embarrassed at how these employees represent UPS. I know I would be. read more

This store is friendly and the staff is helpful. You can ship, scan, copy, and drop off Amazon returns here. Mail boxes are available for rent. The shop is near Safeway. read more

The ONLY reason I use this store is for Amazon returns & it's near my house! Don't know WHOM does the hiring, BUT that person needs to learn HOW to hire the right people! These "kids" hate their jobs, hate the customers & obviously hate their lives! HIRE SOME MATURE ADULTS who WANT to work & understand the value of CUSTOMER SERVICE!!! GEEZ! Really?! read more

Unattentive and unwelcoming staff. I stood in line with Amazon packages to return, and not a single employee acknowledged me, offered assistance, or even greeted me. One staff member was helping another customer, but the other was completely free and still ignored everyone. After waiting for a while, I ended up just asking another customer who was using the self-service scanner if "returns" would work there as well (as I've never used it since I usually stay in line for returns at other UPS locations). She told me the staff apparently want people to use the self-service scanner -- something they could have easily mentioned or guided me to. Instead, they just stood there while people figured it out themselves. A simple acknowledgment or direction would've gone a long way. It's basic customer service, not rocket science. To make matters worse, the return bin near the scanner was overflowing with packages. Clearly no one was checking or managing it. What exactly are they doing all day? read more

Awesome, friendly, totally knowledgeable and quick! I use this for mailing items and returning Amazon items.

Just an amazingly terrible product in terms of reliability and value. I recently attempted to ship an envelope overnight from Tempe to a city out East. I paid over $65 only to have it held by UPS in the receiving city. The corporate office told me I had held it up. When they found out that this wasn't true they accused the receiver as the ones who held it up. When the store asked for proof, of course corporate fell short. Disappointingly, the package was delivered a day late. I asked for a refund but was originally denied. The store manager told me he wouldn't issue the refund without a corporate approval. Finally, after a week, I was issued a partial refund - minus a fuel and handling surcharge. I will NEVER use UPS again. read more

I've been coming here for years and I'm assuming that the owner only hires mentally challenged kids, which is commendable, however it can be a little uncomfortable when you have to interact with what seems like a heavily medicated or possibly lobotomized service rep. They might seem rude or witless but I just keep telling myself it's for a good cause; someone has to take them in. ............. read more

The young guy that helped me on Tuesday night was great. I had to print out a label for as Amazon return that I didn't know about. He was very helpful, showed me where to email the label to so he could print it out for me. read more

Some of the employees here are polite and helpful, but there's one who just seems to hate his job. But I won't judge him as I don't know what his life circumstances are and ultimately he does his job adequately as long as you don't ask questions or expect a human response. The three stars are for the fact that this place is completely unfriendly to people with disabilities. There's no automatic doors for disabled people and they're left to their own devices or their luck to be there at the same time as other customers who might be willing to help them open doors while carrying heavy packages all while on a wheelchair. And if a disabled person is unlucky enough to go in when the sad employee is the only person there, yikes... just Awful... read more

I went to this UPS Store location this morning with an Amazon return code. The directions on Amazon said to take the return to a UPS store show them the qr code and they'll take it and return to Amazon. Sounds simple enough. The first employee gave me a dolly to bring the box inside. Once inside the second employee measured it and said they wouldn't take it because it was too big and the drivers wouldn't take it. I was given directions to the UPS hub. I went there and after measuring the box the employee told me that the measurements fit in their system, but the hub location is not capable of printing out the return labels. Since the tracking number was newly created he was unable to see in the system which Amazon address the package was to be sent to. He called a different UPS Store and they said they could take it no problem. Went to the other UPS store location and the employee there accepted it with no issues and helped bring the box in from my truck. Completely disappointed in this location. I'm not sure if the employee doesn't know the correct UPS information or just unwilling to take the box because it was large. Either way with so many UPS stores in the area I would suggest avoiding the hassle of this one. read more

I'll take my business to FedEx or the USPS after my experiences with UPS stores. They are expensive, lack decent customer service, manager is rude and micromanages the staff. Hello, if they can't do the task without your "help" maybe you shouldn't have hired them or maybe you need to alter your training program. We have gone here merely for the convenience of the location(s) and have had to take business elsewhere for various reasons (purchasing stamps, mailing packages, etc.) Most recent visit, I arrived with a fax to send but a third customer that came in had hers sent first instead of waiting for mine.Had to wait for transmission receipt before they could send a new fax. Business where my fax was being sent closed during the wait for the other customers fax and mine never went through. Thanks for that. I have got to remember to stop going there. read more

Updating my review below based on the comment from the manager. While I did not see the employee eating, I will take the manager at his word and hope this business continues to take all precautions to keep its employees and customers safe. The employees in this store are not wearing their masks. I went to drop off a package and an employee sitting behind the counter was having a conversation with another employee with his mask pulled down to his neck. This is not okay and I hope the manager of this location addresses this issue immediately. read more

I went to this UPS Store location this morning with an Amazon return code. When I gave the package and return code to the employee, he just gave me a stare. I stated "Amazon return". He just looked at me. Again I stated Amazon return can you help me. He took the package didn't say anything and just walked away. I asked for a receipt and he gave me a dirty look. What is wrong with the people in this store. Never again read more

Used this store and two others regularly for the last decade. Owner is friendly, employees are helpful and always looking to best serve the customer as opposed to themselves. This morning I felt compelled to post as I watched the big guy with dread-locks (been there a while) helped an elderly lady THROUGH THE ENTIRE Amazon return process on her ancient smart phone ALL while working his building line of customers and communicating with the entering customers AND covering the phones. He deserves a medal, always always moving fast! Well done guys, keep it up! I appreciate the good service! read more

The manager is good but the employees are not competent or well trained. I brought in a textile carefully folded and the employee started to crunch it up! She had no business even touching the object other than weighing it. Very poor customer treatment along with her inability to provide an accurate cost estimate. read more

I appreciate the UPS store on McClintock for the many services they offer. However, the majority of the employees that work here, now and in the past few years are not pleasant or friendly. There are a few exceptions but most of them don't smile or look you in the eye. The owner/manager may think it isn't important. However, if another store moved into the neighborhood, I would be happier using a store with nicer emplyees. read more

Excellent customer service. Very very friendly staff. Very helpful and cooperative. Thank you.

Pretty upset with their service. Most of the employees and the manager are so rude. I regularly come to print shipping labels and their printers never work with the USB I bring-despite my rotating different USBs and printers in case it was me. Because of this, they usually have to print it for me behind the counter. It didn't use to be a problem until lately they keep trying to charge me $3 which is their email to print fee because they go to the back and print it. Usually, I just explain the situation and they realize the mistake but this last time the employee didn't believe me and asked the manager who said if they have to print it on a printer behind the counter, it's $3 extra. Not my fault your printers won't read my USB and why does the location of the printer matter? This doesn't happen to me with other UPS stores. Never coming back for printing services read more

The owners of this store need to train their employees to develop better customer service. The one who helped me today acted as if my small yet important requests were a bother and he didn't seem to care about the quality of the service he was providing me. I can choose to go to any nearby UPS location do quality service should matter! read more

Very quick and efficient return of an Amazon purchase here today. I waited maybe less than a minute for the person in front of me to finish and then I kid you not when the lady was with me I was on my way with my receipt in less than 30 seconds ... read more

I rented a mail box temporarily here over a year ago, staff here was alway nice and friendly, I should have written a 5-star review a long time ago. But recently (a year after I stopped renting a box here), I received a call from one of the staff, notified me that they received a vehicle registration and license plate from AZ DOT for me here, he kept them (instead of returning them to sender) for me since he remembered I used to rent a box here. I was so thankful he kept them for me and called me, which reminded me that I need to write the review I should have a year ago. read more

Spoke with a very nice lady who helped me locate my package- thanks so much for the help :)

Ran in to do package drop off for an Amazon return. Wow! These guys are so fast and helpful. I had the wrong size envelope so my shoe return didn't fit. They had the right size handy. (Well stocked mailing supplies). By the time I got organized the young man behind the counter had whipped out a label pouch, inserted my return label, put the shoes in the envelope, sealed and weighed it. So very efficient and I told him so. I really appreciate that when I have a ton of errands to run. His is what a business should be for us folks who are crazy busy. I was in and out in under 5 minutes. I will definitely use them again. They are my neighborhood UPS store and I'm oh so happy about that! read more

Beware of this store and the arrogant employee that works there! Just thought I should make people aware of the response I received from this UPS Store when inquiring what thir notary policy was and why I was charged an extra $3 their employee to witness/sign a document that I had paid them to notorize for me. After the blunt reply below, I certainly will never be a customer there again - for anything! Dear Ms........ Thank you for contacting The UPS Store, Inc., and giving us the opportunity to address your concern. I apologize for the experience, The UPS Store has replied with the following statement. "I apologize if that wasn't made clear to you beforehand. However, we are a place of business and are in business to make money. We are not required by law to provide witness signatures on documents. It is your responsibility to provide your own witness. We provide this service as a convenience to our customers that are not able to produce their own witnesses." Regards, The UPS Store, Inc. Customer Service Representative read more

I had a great experience here! The young man who helped me was kind and efficient. He helped me pack a box and send it, making the entire transaction easy. I'm visiting in Tempe and this was a far more customer friendly UPS store than I'm used to back home. read more

Wow. I went in with 16 packages, needing help with packing, and needing to label each box. Two weeks before Christmas. Needless to say I was a little stressed. No need to be! Isaiah did an A+ job simplifying things. He was very attentive even though he needed to help other people while helping me. 30 minutes later and all my packages are sent! Thanks, UPS, and a big thanks to Isaiah! read more

This place is awesome! After spending all day trying to find a package box to ship and dealing with several Fed Ex employees...don't ever use them...I repeat DON'T ever use FED EX!! Customer service is garbage!! Anyways ISAIAH helped me out at this location and made it easy and simple. These guys know what's up!! I'll be using them for all my packaging and delivery services and I would highly recommend them!! read more

I really like UPS Stores in general, and my local one in particular. I was only at this one since I happened to be in the neighborhood. After I was charged, I had a concern about the security of a document I was going to leave with them. I expressed my concern, and was actually told that the document (that was still in my hand) was now "their property." When I suggested that wasn't likely, they became rude but at least refunded my money. There are other UPS Stores, I recommend you choose one of those. read more

Used them to print one color copy from a pdf file I emailed to the store. I had to pay over a dollar for a computer fee. One color copy on regular paper costs over $1.25. I won't go back again. Lisa -Tempe read more

I am very very unhappy with this place everytime..i tell myself I will not go there again to ship anything but My husband when there without telling me that he ship there again. they double charge for shipping cost.... Guarantee a shipping 2 to 3 days prority mail...5 days later still my family still have not got the item yet... read more

Use to own a Business nearby and used them for multiple printing and shipping needs. Moved about 5 miles away and continue to come back to this location because of the service and attention they give. read more

SCAM!!!! Stay away! This location is a scam and will charge you for services that are free at other ups locations. The guy was extremely rude and tried taking advantage of my elderly mother. read more

Great customer service,fast and easy with my international shipping orders unlike staples,etc,and they sell tape,I love tape.vida la vida

Ginger & Pete Kuzo are the terrific new owners. The employees really take care of their customers. Great service.