Needed to get last minute paper shredding done and the store associates couldn't have been more patient about it. I went without a bag right before closing and someone was kind enough to give me a paper bag to bring in my shreddable. Mine busted inside my car and I had no way to bring it in for weighing/payment. The two shreddable bins were overfilled and the store was readying to close. But the employees were kind and patient with me trying to shove as much as I can into the bins. They could have simply said they can't help or I take my things elsewhere for shredding. The value of shredding documents here is decent too. Really wish I knew the names of the each associates who assisted me so they can get proper credit! Lastly, parking is free and conveniently located right in front of the store. read more

The website of the specific location states that binding services are offered. When we went to the store, the two female workers stated they did not do those services. I asked the workers which UPS stores offer binding. The worker said she cannot access that information because the stores are franchised and not connected. Then, I asked for the phone number to the nearest UPS store. As she was laughing, she said "we can't access that." In response to her tone, I said "you can't Google it?" to which she said no. This store was completely unhelpful and does not offer the services the website states it does. read more

The UPS Store - The store's website states it offers binding services, yet it does not. - Printing Services Near Me - Torrance, California

Effortless Amazon return via UPS, friendly and efficient staff. Busy store but clean and organized. read more

The UPS Store - Inside the busy store - Printing Services Near Me - Torrance, California

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Located next to Brusters ice cream and LCOM urgent care. Plenty of parking, but definitely one of the busier stores in the area. Over the years, I have done countless Amazon package-less returns here without any issue. Also had several documents notarized. They honored AAA discount read more

This UPS Store is so close to my house, but I don't think I'll go here again. The two men that are usually there are so rude and unfriendly. They don't say hello, don't say thank you, don't say anything at all. There is one younger guy with longer hair that is helpful, but the other two have no idea of how to treat people, let alone a customer. All I ask is that they respond when I walk up to their counter and say hello. They print out my receipt, hand it to me, and that's it. No communication skills. The UPS store on PCH is so much friendlier with easier parking. I mentioned how unfriendly the Crenshaw one is and the person helping me said he hears that a lot. Goodbye UPS on Crenshaw. read more

I used to love this UPS store and would go there for all my needs, but now I feel uncomfortable going there. I liked the old owners or old workers there they were so nice & friendly. Now it's weird. I gave them multiple chances and thought I was imagining things, but 2-3 more times I went in same thing. I don't know the name of one of the female workers there, but I walked in and she looked at me then looked at her co worker which was a male and she starts laughing and he giggles very immature and the other 2xs they don't even greet you or smile or anything and just act plain weird! Like you can feel the awkwardness of the room. The Indian girl she's nice she always says "welcome" or " thank you" I'm not there to make friends and I'm not there to converse, but geesh have some manners or take a customer service training class or something. And another thing I faxed out 11 or so pages to the IRS from this store and the IRS said they never received anything. Not sure if it was the stores fault, but yea I wouldn't fax anything super important in case or send it from there and just in case send it from another shop too Oh another thing ever since Brusters opened some days parking is really tight especially when you have a larger car or truck read more

[Review #786] 2023-073 Located on the south end of Torrance Star Plaza (north of Bruster's Real Ice Cream, The UPS Store is conveniently located for work (across the street) & personal (walking distance from home) purposes. UPS, originally known as American Messenger Company specializing in telegraph, has been around 100+ years, evolving into its present day international shipping & receiving company, & supply management company. Known for its brown delivery trucks & friendly drivers, kids & adults alike have dressed up as a UPS delivery driver &/or UPS truck for Halloween. This location is somewhat small, but they have everything you need for shipping: boxes, envelopes, packing & office supplies as well as mail needs, including P.O. Boxes. Got confidential paperwork? They got you covered with their "Shredding Store." Need mass or large format printing? You can do all that here too. If you have porch thieves like we do, UPS can hold your package until you're ready for pick-up. UPS shipping rates is still competitive & usually lower than other couriers. While this shop is small, the staff handles the hustle & bustle (especially during the busy winter holidays) with fast, friendly, & precision service. Weekday & weekend hours are shorter than one of its main competitors, operating on weekdays from 9:00 AM - 7:00 PM, Saturdays: 9:00 AM - 5:00 PM, Sundays: 10:00 AM - 3:00 PM; it's sufficient to serve my needs. If you have any printing or shipping needs, stop by The UPS Store... you can be sure they'll take care of you. And if there's a wait, you can always grab a cone next door to sweeten the time. read more

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This has been my go-to UPS Store since I moved to Torrance four years ago, and it's always been a great experience. Everyone here is friendly, competent, and accommodating. A few of the regular guys in particular really go above and beyond -- they make every visit quick and hassle-free. Easily the best UPS Store I've been to! read more

The workers at this store are nice and helpful. I always have questions, they always have helpful straightforward answers. I come here all the time and it's always been a pleasant experience. read more

I had to return something to Amazon. I went to this UPS Store and was greeted by an employee named "Mohammed". Mohammed did the Label printing, He wrapped up the item and shipped it for me! Mohammed is such a Great UPS Employee!!!! read more

I typically will use UPS with prepaid returns or when I have to ship out shoes that's I'm selling through GOAT or stockx. I've never had an issue with them and I'm usually in and out in less than 5 minutes. If you have a prepaid label, they're pretty quick with scanning it and giving you a receipt without prompting. The guys working there are pretty friendly and cordial. Occasionally, there will be a longer line, but it goes by pretty fast. Nothing I can really complain about and it's everything I want in a UPS store: quick, convenient, efficient! read more

The UPS Store - Store front on the corner of sepulveda and Crenshaw - Printing Services Near Me - Torrance, California

The guys at the front counter are always so pleasant! I have a PO box here for a family member that lives in a retirement community. I went in to renew our box and it is not cheap. They give such great service though. If a package comes in or if he box is up for renewal, they will send me an email to remind me. We live in a gated community and UPS has been notorious at claiming "we have attempted to deliver your package, blah blah blah but, will try again the next business day." When it is UPS related orders, my hubby opts to have it delivered to this UPS Store and the guys do an excellent job of keeping the packages there until ready for pickup. I walked in with my crutches and the guy who is the lead person empathetically asked "Oh no, what happened? the last time you were here you were so healthy..." He has a great memory because I think I haven't seen him in a few months. This UPS store is in a very busy shopping center that has K Food Mall, Bruster's Ice Cream next door, Subway across the way, Seiko, and other businesses close by. Parking can get pretty tight but, we always find a good spot. I've been here at different times during the day. It seems mornings are busy but they get the lines moving. Late afternoon week days have mostly been with no lines. They also have Sunday hours. Another thing we've done here is return cable TV equipment and saves us the hassle of going to a cable provider store. If you are in the Torrance area and need a UPS Store, this is a good one. read more

Love that this location is open on Sunday. Yes! SUNDAY!!! It makes it super convenient. I've been here multiple times and the customer service has been good each time. Sometimes I've been here when there was a line and sometimes when there wasn't. When there is a line, it moves fast and is run efficiently. When there isn't a line, I'm always helped right away. I've never had a problem with parking here. It is a shared parking lot with other businesses but, knock on wood, I am always able to find one right in the front. read more

Quick and easy spot to do UPS returns on Sundays. Most of the other UPS stores are closed. Friendly workers. No issues. Would recommend for any amazon returns read more

Why would a UPS driver block my driveway? The answer should be obvious, he is in a hurry, inconsiderate and rude. That's the new normal these days. The problem I have tho is why did he slow his pace, start looking at his phone and completely ignore my wife and I WHILE CONTINUING TO BLOCK ACCESS TO OUR DRIVEWAY? As a senior citizen with an enlarged prostate and a desperate need for bathroom breaks, this was just cruel and unusual punishment for no other reason than I tried to rush him from blocking my driveway. He's supposed to be in a rush, right? read more

The UPS Store - Photos of UPS truck blocking my driveway and taking his time to move. - Printing Services Near Me - Torrance, California

First time at this location and it was packed inside. It has relatively small parking lot since it shares parking space with many stores at the corner. Not all staff members wear masks. I was able to find parking quickly and was able to drop off package relatively quick too. Neither I or the employee said anything to one another. read more

The UPS Store - Printing Services Near Me - Torrance, California

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Love that's it's located by my house! Super convenient! Every time I go here to drop off a package, it's always quick and easy. I never have any problems, and the customer service is always awesome! read more

The UPS Store - Printing Services Near Me - Torrance, California

This store was sold, and unlike the previous owner, who kept a super clean store, had employees who were efficient and customer service focused, the store is now dirty, there are lines out the door, the workers have no sense of organization. I am thankful that new UPS stores have opened in the area and I have more choices. I used to be able to get in and out of the store in a matter of a couple minutes, now it can take up to 30 mins just to drop off a prelabeled package. It's such a shame, I'm sure I am not one of the only long standing customers to find a new store. read more

A truly amazing staff here! So kind and helpful, I being all my Amazon returns so they make no money off me. Yet I am treated like a great customer. read more

The UPS Store - Printing Services Near Me - Torrance, California

The folks here have helped with shipping to places from Iceland to Ohio. Super friendly and efficient. Sometimes there's a line but it really moves. They are small but speedy and know how to get the job done. Thanks Team! read more

these guys are great, speedy and professional service. Wait time is usually shorter than other loactions

Horrible customer service at this location. If you need help with your packages, I suggest going other places. The sales associate behind the counter instead of being helpful was very rude. read more

This UPS store consistently has the best customer service. Today I needed some motorcycle wheels shipped out of state and "Taz" the employee over at UPS , went above and beyond to properly package my shipment so that it could get there safely. Thank you Taz ! read more

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5:40 Me: *walks in holding midi keyboard* Do you guys have a box that can fit this? Tristan(Employee): Here let me see. *sizes with tape measure* we do but it might be a little big. *comes back with box a little taller than needed* We can cut it down for you so you can fold it if you don't have packaging to fill the space. Me: That would be sick, you guys have tools for that? T: Yeah it's no problem at all. *Sizes box down* Do you want me to tape it up for you as well? M: Really? Yes absolutely (: T: *tapes it in no time perfectly* Literally the fastest and most professional experience I've had shipping anywhere. 100% worth it Box cost me around 9.50 read more

The UPS Store - Taped keyboard box - Printing Services Near Me - Torrance, California

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Always an effortless experience when I come to this UPS. Staffs are always on it EVEN OPEN ON SUNDAYS!

This store is not willing to help at all. If you have a bar code from a company they should just be able to scan it. I showed him the email. He should've known to go to the barcode and scan it for a return to this company, but instead, he said he wanted to charge me for printing a label and also for bagging the item. Service has gotten so lousy and people are so lazy they're not willing to help .... if they don't wanna work, they should stay home..... read more

I was at this UPS on July 29th 2020 for an amazon return.There were 4 young gentlemen working here.The service was very efficient with the consideration of covid precautions.I was out of the store in less than 5 minutes. All the young men were friendly, quick and professional! read more

I've been to this UPS location several times and never had an issue. Every time they provided professionalism and friendly service. I truly don't understand why the rating is low. read more

I have been coming to this UPS store for many many years. Even more frequently since I have been working for a company that requires me to process returned items. I was unaware of Amazon's new policy regarding requiring packaging for items. In the past I have never brought packaging with my returns. This is 100% my fault for not realizing packaging was required. I asked if they had any used boxes or anything they could do to help me out. The gentleman I was working with, Taz, offered to package the items for me even though I could not pay for them since I will not be reimbursed by my company. Once they are packaged and processed before giving me my receipt he said 'what will you do for me for this courtesy' I replied with 'excuse me, what?' They he said 'well I just did this for free, what can you give me?' This interaction made me feel disgusting. He requested a review after further inquiry before handing me my receipt, so here I am giving a review. Before today I would have happily given them 5 stars because everyone there has always been kind and respectful. After todays experience I am saddened to give a below par review because of one very forward employee. UPS, thank you for the assistance in getting my packages processed. For that I am very grateful so I gave one star for each package. read more

Yesterday, went at 5pm to drop a package off and two workers were standing outside on smoke break while a long line developed. Only one worker was handling customers. The two workers didn't have the common sense or decency to go back to work until one other customer told them to end their smoke break and get back to work. Poor customer service. Doesn't make sense for two out three workers to take their break at same time. read more

This is a good UPS store for basic needs and drop offs of prepaid UPS packages. However they never have a notary available. They can help with package rates, they have some limited packing supplies. It's a decent place for basic UPS shipping needs. read more

Tue staff are nice and they try to accommodate everyone, also working if needed to shorten the long line of customers waiting. The problem is with their pick up/delivery guy, who was picking up all the boxes of their customers at the time. He was almost throwing them or dropping them while piling, without a care as to whether the contents are fragile or not. It was disturbing because even when he can put it gently, he'd purposely place one box on top of the other with force. I was thinking that it might be what they do to check for any hazardous or dangerous items but I realized that they actually ask it upon checking in and my guess is they separate those items. However, if that's the case, I don't think the right procedure. Those boxes I saw don't seem to be dangerous but could definitely have something breakable inside. It's giving me a headache just thinking about it. read more

This UPS store location is now so clean and organized. They are also a lot more efficient now!

Fast and professional! The employees here are legit. I got some documents notarized at a very competitve rate. I was in and out in less than 5 minutes. Later that day, I realized my mistake of neglecting to add certain required information to my documents, so I returned to get the modified documents notarized once more. Guys recognized me and redid them for no charge, which I thought was very honorable. After much insisting on my part, I was able to get them to settle for a discounted rate. Very pleased with my experience today. Thanks Mohammad & Fnu for your excellent service! read more

I've been coming to this location for about 3 maybe 4 years and never thought to write a review until today. Let me just say that's Kelly and her team are amazing. I feel like I've never seen some one move so fast, just in the zone and it was awesome! I've never been in this location when it's busy, so it was interesting to see, but by no means bad. Everyone always has such a pleasant and relatable disposition that I'm willing to go out of my way to come here just for that. Keep up the good work guys read more

I sent two fishing reels for service to Pennsylvania and when the manufacturer received the box it was empty and tapped back up. The UPS store listed it as fishing reels when I mentioned for them to just list sporting goods. Now it's such a huge hassle to try and get my money back as it has been in investigation mode for over 6 months. They sure try and make people give up on claiming their insurance they paid for. I don't think one needs to be aggressive to get paid, but that is my next step. Seems like they are doing the hope you forget move. They owe me $1,300.00 read more

This store provide the worst customer services I ever visited. Two guys in front were rude and disrespectful to customers. They don't know how to communicate with customers. Do not go here to get service specially if you are asian woman. I will never go here to get service ever!!!!! read more

Don't come here is you value your time, with just 2 person in front of me, both being helped but the problem is I've been waiting in line for over 10 mins !!! And now the line of people is out the door !!! Terrible service read more

I sent a package for 2 day delivery. After 5 days, the package was still not delivered, and when I called the store they told me it was lost. A claim was opened but after 20 days I still had not heard from anyone regarding the status of the claim. I contacted Corporate and they said they were waiting for the store to complete the forms they emailed to them 15 days ago. I called the store and asked the speak to the owner or manager and was told they don't speak English so I could be speak to anyone. After 44 days I still have not received a refund or update from the store. They people are so incompetent and should not be running a store! read more

I just left the store and they lack willing to help you. No training in customer service skills They don't go out if their way to help They only care about making $ Did you know this is franchise store? Owners just needed a business to own and won't invest in the American culture Where is the Good Will If they sell the place, if they were to sell No good will read more