Staff are always friendly and helpful at this location, and they're ope a bit on Saturday! read more

The UPS Store - Printing Services Near Me - Tucson, Arizona

new owner or management: just had the absolute rudest man who I can only assume owns this location because no one who works for someone else would be as rude or unfocused on customer service. I send Poshmark packages which are usps and I know this and usually whoever is there uses a piece of packing tape and encloses my preprinted label. I know they make no money on these packages: IT IS A SERVICE THEY PROVIDE. I let him know no one had ever suggested I buy a roll of packing tape. even though it would cost him literally nothing and there were multiple tape rolls behind him. He did not skip a beat to make sure I knew he did not care. I borrowed tape from a woman in line. I also use the UPS store to ship things I pay to ship. and had a gift I am sending to Northern Wales. because he was so rude I'll never set foot in this location again and will tell everyone about my experience. on the flip side: Swan and Sunrise is a superb location and will spend my money to ship from there from now on. I only used this location today because it was convenien. nope. never again read more

I dropped off an Apple phone to return in Apple's pre-labeled box as a trade in. The young lady at the counter scanned it and handed me a receipt. I went on with my business. 2 days later the box appeared on my door empty with a new shipping label addressed to me. I immediately grabbed the receipt and tracked the package. It said "delayed in Goodyear." So I went back to the store. When I showed the manager the receipt and the empty box with a new shipping label TO me he said Apple would have to take care of it and ended the conversation there. There was no curiosity and little interest on his part. I called Apple and explained it to them. They immediately noticed the receipt the UPS Store had given me had a different tracking number than the one on the box that Apple sent. Meaning that when I dropped it off, I was given a receipt with an incorrect tracking number. Apple is going to investigate, but I also decided to go back to this UPS Store to let them know something was up and warn them. Since the transaction is as simple as scan the box and hand the receipt that comes out of the printer, I would have thought he might have been at least a little curious or concerned as to how this could have happened. He was not. Personally, I will not be returning to this store because it seems as though my phone may have never left Tucson. read more

RIght after using a debit card here (and having not used it for several days), the card was used for unauthorized charges. We had to shut the card down with our bank. We also left a bunch of old bills and documents to be shredded and now are very nervous. We suspect the man who works there stole our credit card info and may now go through our old documents. Be warned, and I guess we should shred our own files from now on. read more

They have always been nice and I have never had a problem. Prices are high, but that is common with UPS stores. read more

Laura was really nice and helpful. I sent two packages, did one Amazon return and sent two certified letters. She was quick. I can't believe how expensive the post has gotten though, nuts! read more

Roman was very helpful and processed my return quickly! Had everything finished in under a minute.

I have been at this location to mail international and again today for an Amazon return. Both times I worked with very courteous staff. I got an Amazon order that was the wrong size, and a replacement order was sent, which was also the wrong size; third order was the correct size. Order number one I had to return to Whole Foods. Easy! Second order, I was direct to go to the ups.com site which listed this place. These orders were 4 days apart in delivery to me; so why a different return place I'm not sure. I was helped right away, but was told I needed a box. Whole Foods didn't need a box, and my order came in an envelope so I didn't bring a box. So I needed to pay an unexpected $3.18 charge to return my order, for the box. I did come in on a Sunday which was very convenient for me. I do not know how orders get assigned locations for returning things, but this is the first time I paid for a box( Kohl's, Whole Foods, ups.com). So, perhaps it is unfair, but there was no notice on the return instructions to bring a box. read more

Had good customer service up until, yesterday this elderly lady had terrible customer service skills. Lied about printing receipts when other locations told me it was possible. She argued with me at the lobby and was giving me actitud. All the other employees are nice tho. read more

The young man who helped us with shipping was very attentive and helpful. We had antiques shipped and he did an excellent job wrapping everything. They arrived two days later in Texas. read more

I needed to tape a few boxes shut and they said I had to buy the tape. They wouldn't just let me use a tape applicator. I don't give my business to myopic establishments. Buh bye. On to Fed Ex or US Postal Service. read more

I use this UPS Store quite often and they are always friendly and their service is quick and dependable. I have shipped several items to my daughters including a vase that was delicate and it arrived packed to withstand the handling by the UPS drivers. I have visited a store that is near where I work and did not get the same service. I do appreciate the fact they are open on Saturdays and Sundays which makes it easy to return amazon items when I am off work. read more

Don't expect much here. This place is Ridiculous on Prices !! These Clowns wanna charge you 3.00 for an Email Receipt for an Amazon package !! Fuckem' hope they go outta business and at this rate they will !!! read more

Gouging people during Covid 19. Charging outrageous prices to print one page $3.00 and scan of $5.00... Fed Ex charges less than $1.50... Terrible Awful place. Go elsewhere read more

Do not use UPS.com to estimate your shipping cost. It told me $61.60 and when I took it to this location they charged me $83. The clerk said people say they used UPS estimator app and it's never correct. What's the point? And yes, my weights and measurements were right. read more

This store is horrible! It stinks, literally the store smells HORRIBLE! Secondly they charge for everything, I've never been charged for the use of small strip of tape. Didn't use this location, nor will I ever!!! read more

Charged for the package as if it weighed more and was larger than the packages actual dimensions which made it cost $20 extra dollars than what was originally calculated. Also this store apparently charges to tape your box if it's "too large" or you can buy your own tape, I've never experienced this to be true at any other ups store. read more

I have always used this UPS store because it is close to my house. The young man who works there is always pleasant and helpful. Unfortunately today I had an encounter with the employee named Joyce. I needed a document notarized. She was studying the document and I pointed to the section that needed to be filled out, to be helpful. She flapped her hands at me and said loudly, "I know what I'm doing!". Not good customer service and I am tired of rude people. I will use a different store in the future. read more

DO NOT VISIT THIS STORE!!! Horrible customer service. I went in to have a document notarized and the owner (Joyce Goldsmith) was awful! She was rude and unprofessional. When I asked her why she had such an attitude when I had done nothing to her she replied "I don't care". I'm not sure if she is racist or just a grumpy old lady but do not go there, SHE IS AWFUL! Also, she wanted to charge me $3.00 to use the computer to print out a one page document, so I went across the street to FedEx/Kinkos and printed it for 0.13 cents... Maybe she was mad I didn't pay to use her computer and went somewhere else... Either way HORRIBLE CUSTOMER SERVICE/HORRIBLE PERSON! read more

I found the store very helpful they had everything that I needed and Cameron was great. I'm not sure what those other reviewer's were thinking. I mean how great is it that they're open on Sunday. read more

Don't select in store pickup at this store. Placed an online order, as a gift for my son, and send to a UPS store was a shipping option. Unfortunately I selected this store as it was the closest to my child's home. The order was broken up into 3 shipments. When my son went to get his gift he was charged a $5 service fee for each of the 3 orders. If i was advised of this fee beforehand i would have never chosen this UPS store. I will never use this location again. They extort you if you want to pick up your package! The only reason I allowed my son to go back to pick up the other 2 shipments is because the company I ordered from compensated me because they said I was NOT supposed to be charged. Scammer UPS store beware... read more

Avoid this store at all costs! Would give zero stars, if possible. Greedy and rude employees. Ricardo insisted on charging me $3 + copies to use the open customer computer for less than one minute to print off a shipping label. Absolutely ridiculous. There is zero reason to charge someone to use a computer that is already paid for and turned on. Zero. I have used dozens of UPS stores across the entire country and NEVER been charged to use the computer to print a shipping label. UPS is already being paid to ship the parcel! Stop nickel and diming your customers! Greed is the sole reason for this... And then the employee (Ricardo) had the nerve to get an attitude with me when I was shocked by this pricing. read more

Outrageously High Scan and Email prices. Be aware that the price for scanning and emailing here is many times higher than at the nearby UPS store which is at 3849 Broadway. I foolishly didn't check the price at 5425 Broadway and wound up paying $5 for my first scanned and emailed page and $1.50 per page after. 25 pages scanned and emailed costs me $41 vs $ 5 at the nearby store. More fool me for not comparison shopping first. When I questioned the 5425 Broadway UPS franchise store owner Scott Goldsmith about his pricing he assured me he was "inline" with other UPS stores. After, I pointed out that a nearby UPS store was WAY CHEAPER he said it was because some smaller stores had lower prices to generate more business. Absolutely true. Buyer beware. read more

Fast and easy and nice employees! We shipped a laptop for repair and quickly got help with what we needed to do. The labeling, packaging and insulation were all taken care of at a good price. And he was fast. read more

This is my go to UPS store. I am always in and out, superb customer service! Employees are very knowledgeable and answer all my shipping questions. read more

This UPS Store has the best customer service in comparison to most of their competitors. They do an excellent job with their mailboxes but an even better job in regards to packing and shipping services. Joyce Goldsmith (owner) did a great job rating the cost of packing and shipping some items I wanted to send to my family with a reasonable price. It is good to know that this store does so much to protect the items I send into the harsh environment that is UPS Transit. read more

I normally go to the UPS store on Broadway and Campbell, but I stopped at this one because it's closer to my home. I emailed the store a one page document I needed printed and didn't have time to put it on a USB or go to the Broad/Camp store. After the store manager printed it, I expected to give him $0.11, but he charged me $3.99!!! ....... $3.99 for one piece of paper?!?! Then he stated it was because HE printed it, and I didn't use self serve. The week before that I needed to ship a small box and I needed a piece of tape, maybe 6 inches long, to make sure my package was secure. The store manager told me he cant give me any tape that I need to buy a new roll. He saw that I was upset and I told him about the Broad/Camp store and he told me, "Well this is my store." Well his store doesn't provide the best customer service, they are only worried about what goes in their pockets!!! I will not be returning to this place again! read more

HORRIBLE CUSTOMER SERVICE. Stopped in here because I needed to print out a 2 page document before meeting a customer. I had the PDF on my thumb drive and asked the girl working there if I could print directly from the drive. She directed me to a photo copier that had a USB port. I was not able to access my drive. She tried and was not able either. I asked her if she had another way to access it. She told me I could use the computer but she would charge me $3 for it. Seriously??? Your equipment doesn't work and you want to charge me to use something else. She told me it was my USB drive...not sure why she thought things would be different using the computer if my drive was broken. Strategy #2...I had a copy of the document that I needed but it had been written on. I would make a photocopy, white out the writing and make a second photocopy. I asked where their white out was, which every other copier place I've visited provides free, along with scissors, paper clips, etc. She told me they don't have that but she would sell some to me. WHATEVER. I walked out and went to the OfficeMax across the street. Their photocopier read my USB drive without a problem and I had my copy within a couple minutes. read more

This store is very well managed and I am in it 4 times a week. I switched my regular mail from the US Post Office to this UPS Store because of the great easy friendly service and everyday I am glad I did. The US Post Office a few blocks from here couldn't be any more unfriendly. Every single person in this store, no matter how busy, is nice, observant and very helpful. There is no attitude here like at the Post Office. It is very convenient to have all your packages delivered here because they can sign for things and hold them longer than USPS and will forward for a fee. Posts about this store being horrible are wrong. It is a small store and can get very busy but they handle it well. I have never had a bad experience in here. I am not being paid to write this as some reviewers are. There are reviewers who write bad reviews of places if that place won't give them a discount and that distorts their authenticity so if you are doing that you need to stop. read more

I've been in here a couple of times and so far, so good. The customer service has been decent and I've been in and out of there in just minutes to drop off packages-- but it also wasn't busy when I went. read more

Really deserves less than one star. Recently had an expensive mirror shipped from here, it arrived shattered and broken. Initially Scott (manager) and his team seemed helpful in assuring me I would be getting the value of the item back, as well as the cost we had paid for the UPS store to ship and pack it. However, three months later, I am still out an additional 75$, and have had the WORST customer service experience, both with Scott, and the customer care agents at UPS ( all five of the different numbers they made me call ). Everyone kept passing me to someone else and no one was giving me a straight answer. I tried to handle this patiently ( waited for three weeks while manager was on vacation, sent polite emails that never got responded to), and ended up having to throw a fit over the phone to finally get someone's supervisor to answer on why I am not getting my money ( that's right, the packed it, shipped, it broke it, I'm still paying for it) . Yes, things go wrong sometimes, I get that, but own up to your mistake and be up front with a customer, it's your job. Avoid this place and go somewhere else. read more