This UPS store is horrible. Customer service is smug and condescending. I had to pick up a package there. The slip was left on a Friday. I went Monday night and they told me that they hadn't received the packages yet. I said it had been 2 business days. The manager shrugged his shoulders and said I don't know what to say. When I told him he should call and complain to UPS corporate because they use the UPS name, his response was "we aren't connected with UPS". I came back two days later to pick it up and gave the slip. They looked it up and said I needed the tracking number, even though I had my infonotice slip. They said it was because the package was in my wife's name. I showed them the slip that just had our last name. Once again the manager was smug in his response saying there's nothing we can do. When I left he gave a sarcastic have a nice day. UPS is a failing company with this Access Point stuff. And this UPS Store is horrible at their job. If the customers aren't happy, they need to take those concerns to UPS corporate but instead all they will say is "we aren't associated with UPS they are a separate entity. Avoid this place and go down the street to the Mountain one. Or even better avoid it and find a FedEx or USPS store. read more

Best UPS store I've ever been too. Chris is probably the most outgoing UPS employee in the company and has helped me out (saved me money) on several occasions. All the other employees are always more than helpful and pretty much always seem to be in a good mood which is why I only go to this store (even if other locations are convenient).....it's small and in a busy plaza but I've never once waited to be first in line and I'm here making amazon returns on a weekly basis read more

Revived terrific service by Paulina and her team. At the end of the day they went over and above. Good work P!

Chris the manager was very nice and patient when I couldn't find the address, I was sending my package too. Awesome store!

Thank you Sm to Christine for her help best service out of all the times I've been here she's been the nicest and helpful unlike other workers who are rude. Christine is amazing read more

The UPS Store - Shipping Centers Near Me - Upland, California

I come up to Upland Quite frequently, I ALWAYS KNOW This UPS STORE,can handle almost everything I put forward(nothing they couldn't do yet) Staff is Very Friendly, HELPFUL, Knowledgeable. My latest visit, just a handful of days ago,DAYNA, was SPOT ON,with helping me ship to GRANDKIDS. THANK YOU SO MUCH !!! read more

Horrible horrible people run this store. They treated my deaf husband rudely and horribly yesterday to pick up a package for my mother who is in assisted living. I am trying to get her VA benefits and they would not give the package to me either. She is in lockdown in assisted living. Horrible customer service. Take your business elsewhere. Do not go to this business. They hate disabled people and veterans. Minus stars for this business. This is not the only review on Yelp about the terrible service. This is a pattern of extremely poor service and rude behavior. read more

This review is for Chris, for his knowledge of print jobs. He took my idea for my anniversary gift and made it into something magical. I cant thank him enough it turned out beautiful. I absolutely love this store i come here for all my print jobs and shipping needs. read more

The UPS Store - Chris made this for my anniversary he is extremely talented and a great asset to the company - Shipping Centers Near Me - Upland, California

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Came in this morning to fax 1 paper and had no problem. I was greeted as soon as I walked through the door by a woman who seemed very friendly. I was in and out the store within two mins. read more

The UPS Store - Shipping Centers Near Me - Upland, California

The people that work here are really nice and get your packages set up no problem. I come here not just cause there friendly but I'm not going to wait in the line at the post office when this is here. Come here instead. read more

The UPS Store - Shipping Centers Near Me - Upland, California

I've leased a box here for the past 2 years and have never had any issues with my mail or packages. The location is always clean and organized. The staff are friendly and attentive. Good job! read more

Store has the worst customer service it's pouring rain and I unloaded 20 boxes to ship out he tells me that he can't take the rest of my boxes so now it's raining all over my shipping labels thanks a lot UPS I'll never come back here again read more

Love this UPS store! I drive from Glendora to get my copies and business supplies at this location. Thank you Chris for always making sure what I need is just right!!! The customer service is wonderful! read more

This us my local UPS. Very friendly workers who are always willing to help, Chris and Luis especially. Keep up the good work guys!

Very rude customer service. I come here because it's close to home, but not anymore. The employees do not seem to care to want to help you. I came back twice in one week for the same thing and even though the issue was on their end they were careless. I understand being busy, but even giving an ounce of effort to show your customers you care, makes a big difference. read more

Awesome service at this location! Sharon was great with my notary needs and Chris was super helpful too. I was in and out very quickly. Overall, just really nice people working at this store. read more

I've had a PO box here for about 8 years, this UPS store is awesome! I use it for both work and personal and have never had an issue. They are prompt, courteous and professional. Chris and the crew always have a smile and greet me by name. read more

Love, love LOVE this location! It all started with getting a PO box for my business then, recycling and name badges for staff. Everyone here is friendly and efficient making you feel good when you walk in the door! Satzfyd Registrations loves this store! Thanks Chris! read more

Thanks guys at at ups store upland, Chris has always been a BIG help when i come in as well as his co-worker luis.....Keep up the good work guys. read more

Terrible experience!!! My daughter was hassled, and told she can't pick up her package because she dares too be too young to have a government ID. First they tell her a school ID is good enough, when she returns with the school ID, Sharon steps in, while another employee was about to hand out the package, to say that school ID is not good enough. The notice left at my door, the email with the purchase, and shipping confirmation, and the school ID were not enough!!!! You must pass Agent Sharon's background check in order to pick up your OWN purchase!! Give some NOBODY the power to abuse!!! Dear Sharon just being is not enough..... step up to the status of human!!! Sadly we had no choice where to go , because we were forced to pick up here, and I truly hope I am not forced to put foot in this store ever again!!!! I've read other reviews, and I noticed that many others had bad experience with Agent Sharon. Maybe she is related with the owner, otherwise it would not make sense to keep employed a person that is sabotaging your business. read more

I cannot express enough how amazing the staff is here at UPS Store in Upland. I have been a customer since 2004 before the ownership changed. It is really good to know that they keep quality staff. My 2 examples are: 1. Luis, newest employee I believe, already has learned my voice and knows my face and immediately goes to retrieve my packages if he is not attending to another customer. 2. Sharon my angel in the moment. I had some medication shipped from Kaiser and had not counted my days appropriately so I was out. I was so nervous that they would not come before they closed. Sharon called me at about 430pm stating my package was there and could fit in my box. That kindness kept me from having to make an unnecessary yet necessary trip to Kaiser for 3 little pills. TRULY SATISFIED CUSTOMER!!! read more

Got a $9,000 drill crated and it was just amazing! Strapped it down and had it on a pallet. Prices were great and staff is awesome!! read more

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I had to mail off a package to Canada and fast. So I pulled up to the UPS store and since I had never sent anything overnight to another country feared what the pricing would be. And then I met Christine. Christine was awesome! Not only did she go over all my options, she was very on point with the delivery date and approximate times of arrival. She saved me so much money! Great store and super fantastic service! Thanks, Christine! read more

I went to a different UPS store a few days ago and was given such a difficult time for trying to drop off a USPS package. But then I come to this UPS store and Sharon was so kind and caring! She took my USPS package, boxed it up for me and made it super simple. read more

I visited this store on 08/24/2018 to send a tool in for warranty repair. Chris helped me out and was extremely quick, attentive, and knowledgeable. Usually these shipping stores are not in a hurry at all (in my experience), but that was not the case here. I was surprised by how helpful and quick Chris was. You can tell both he and the store highly value customer service. read more

I went in with items that needed to be packaged and sent to London! Cony was a huge help! She was able to package everything nicely and gave me shipping quotes to allow me to pick what best fit in my budget! The expected delivery date was 4-7 business days but it ended up being a little over two weeks, which is okay. I'm just glad my friend received it! Thanks again for the help Cony! read more

I've been going to the store for over a year and a half. They've been nothing but fantastic and helpful. Always polite, always friendly, and always willing to help. Keep up the great work guys. read more

Wow. Usually the customer service is great here... today the 3 employees were very rude. I was the only customer... Monday at 5:45ish... then they were trying to make me pay for 6 inches of packing tape, while the delivery driver was KINDLY waiting for me when he didn't have too... they close at 7... One employee was Brianna and 2 shorter young ladies... I really appreciate people still working and putting themselves at risk. Even without a pandemic, I appreciate all who are just a little kind. Hopefully they have a better day. read more

I had to arrange for a shipment to Italy for work and Luis handled all paperwork and customs reporting to make sure my package would arrive without any problems. Thanks for all your help! read more

This review is to thank Chris for his friendly and professional service. My wife was in the store and had a great experience mailing her Christmas packages. Great customer service Chris. read more

After visiting 3 other places to ship a package without success, one of the ladies working here (Brianna) was able to assist me. It was her first time dealing with an order such as mine. Nonetheless she was willing to assist and was very patient and kind. Thank you for all of your help. read more

This is the 2nd time we came to this store .And both time they complained that we brought too many packages to drop off . What the heck , isn't it one of the reasons for you guys to be here in the first place ??? Complaining about too many packages ? read more

I went in to have a document printed and notarized. The staff were friendly, efficient, and helpful. My only gripe is that they charge $2 per page for plain black and white documents on regular 8.5x11 copy paper: a 5-page single-sided document is $10!!! The UPS web site does not tell you the price to print the document. read more

Took an Amazon return here, and they wanted to charge $2 to put on one piece of tape to seal the box. I've taken Amazon returns to many different UPS stores and this is the first time they asked for $ for tape. I almost paid it because of the hassle of bringing it back, but decided out of principle to take it somewhere else. Won't be coming back here. read more

I have used this UPS store for years and have never had a problem. Packages get to where they are going within the time they told me. And the one time the package didn't arrive on time, they assisted me in tracking it down. Chris, the manager, is very kind and helpful. Always a great experience when you get Chris! Go there...you won't be disappointed. read more

This place is awesome for printing. I have had many custom jobs done and they are great for short notice rush work!

I love this place! I have been coming here for years to make copies, fax, use a computer when mine was crashed, really your one stop shop. Chris is amazing and he multitask read more

So I had an amazon drop off and when I went in they said it would be a dollar to close my package with a piece of tape. A dollar to tape a package that they are making money on already through amazon? No thanks! What a rip off establishment! What an exploration scheme! ....and to the manager reply below: The UPS In the neighborhood above foothill Blvd, does not charge for tape as it is complimentary to the shipping contract. I cannot believe the manager is unapologetically justifying this exploration of the customer. With this managers poverty mindset, this place will never make millions from amazon or any customers of value because none will submit to such predatory explorations. Instead, I'll use the UPS on baseline on Upland, down the street from my house. Clearly this UPS has a poverty mindset. read more

This review is for Chris, for his knowledge of international mailing. He overheard another employee helping me, and he realized the shipping price I had been quoted was too high. He stepped in with a very professional manner, was able to educate the other employee and find a good price to ship my package. Everyone at this location is always super nice and helpful. read more

I rarely do yelp reviews but Ashley really deserves it! She was super helped and tried to help me in so many ways! Breanna was super helpful as well! Thank you so much Ashley and Breanna! I recommend coming here they will do anything they can to help! read more