My family and I have been coming here for many years and the people here have been nothing but amazing to us. Every time we come to pick up our mail, ship something out, etc. they are quick and effective. We have been coming here for many years and have never had an issue with anything, no complaints at all! read more

I love the staff at this store! I always drive out of my way to give them my business. The ladt time i was there, Samantha helped me. She is super polite and helpful, and very efficient. But, all the staff is professional and knowledgeable. I highly recommend them. read more

The staff, especially the gentleman who works here are all amazing. I come here a lot due to their hours of operation is very convenient for those who work a normal weekday shift as well as their personalities. During the height of Christmas season esp during the same week of Christmas, they are efficient at moving the line while still providing great customer service. The gentleman has such a kind, and upbeat personality, greeting me and then genuinely thanking me for coming and having a good holiday season. It's nice to have even when knowing they are super busy, and their work may be repetitive, he still smiles and provides great service, even at the end of the day. read more

Have been here a few times, best experience for a UPS store ever. Always fast, helpful and kind. I have never had a bad visit

I'm always stunned by the speed and professional courtesy that this family-owned business exudes. I shipped something to my brother a few weeks ago with them and I still think about the experience. It's not the closest UPS store to me but it's the one to drive to, no question. read more

A couple of weeks ago, there was high traffic at this UPS store, yet your team maintained a high degree of excellence by carefully re-boxing and sealing our large load. We expect superior service from your team. My family will drive across town to transact business at this location. Your team embodies servanthood and excellence coupled with a quality attitude. In an era where customer service seems lost, you shine like a diamond on black cloth. The leadership at the Harbison Drive store is OUTSTANDING! read more

It would never occur to me to Yelp review a UPS Store, but this is arguably the best customer service of anywhere in town-- or anywhere I've ever been. They are so speedy, happy, fabulous, I drive across town instead of going to the UPS store by my house. I enjoy giving them my business!! read more

I've lived in Vacaville for about 26 years and for about the last 8 to 10 I have frequented the UPS store in Harbison Drive. The store is run by a husband and wife team with absolutely amazing customer service. If you've ever seen them in action they are amazingly fast and efficient. The store is one of the busiest UPS stores I have been in, and yet the wait it's always minimal. They always greet you with a big smile and their customer service is off the hook. If you get a chance to try them out, don't hesitate they won't disappoint. read more

The staff goes above and beyond in their customer service. The staff is friend, efficient, and courteous. Best UPS store in town

I went to drop off an Amazon return and the staff would not take the package and I did not understand why. It took another customer to explain it to me. The staff was very rude and dismissive. read more

Had to get my finger prints done and was worried about the hassle but the staff took great care of me. All 3 members present were very kind, helpful and knowledgeable. Samantha was the one doing the scan and she was very kind, respectful, got me in and out with zero problems in what felt like 2 minutes. Wouldn't ever bother going to another UPS store because this one was so great. read more

This UPS Store and it's staff are amazing! The store is always very well organized, clean, and believe it or not, it smells great! The staff are the friendliest, kindest, helpful and knowledgeable people of any business I use. They are quick to offer options that will save me money, and provide excellent packing services. I would never use any other UPS store. read more

I never knew I would love a UPS store so much. The employees at this location are so incredibly friendly, happy, helpful, and kind! I actually ENJOY stopping at UPS, this location makes everything so quick and simple. I drive all the way from Davis whenever I have to ship something just because I know it will be stress free, and I leave happy every time. read more

I was in Vacaville and had a return so I figured I'd drop it off at the closest station. This one was it. I almost knew the type of reception I'd get before I went in (I have been treated rudely at a few stores in Vacaville..) and I was right. I'm a black woman so I'm always aware of the different treatment between myself and other ethnicities. Long story short, I walked in and waited. Two people were already being helped and the employees were super duper nice to them. Someone walked in after me and again, the employees were super duper nice. Nobody greeted or spoke to me though:/ So next it's my turn, the clerk waved me over and says I can help you or something similar. I waited for the super duper nice greeting and question about my day. Instead I got a basic hello and a receipt after handing her my package. Very awkward. And it's almost as if she realized it too because after I said thanks she told me to have a nice day. What happened to the sugary sweet convo that all the other white customers got tho? Anyways, I'll stick to the one in Suisun next time cause they do a good job and are friendly to everyone who walks in. read more

The customer service and caring attitude of the staff is why I keep coming back. They go above and beyond to assist their customers. They are always friendly and greets everyone as they enter the store. Very polite and considerate when interacting with people. The best UPS store around. read more

I had to have some documents notarized and went to this store twice. My own fault for the second trip. On both occasions as I entered the store I was greeted and was asked how can I help you before I made it to the counter. The people who work there are friendly and know their job. Everyone who entered the store after me was greeted the as I was. It's refreshing to see such customer care. When I need to ship or need notary service when in Vacaville I will return to this location. read more

Each time I come here, I'm usually helped by a younger Asian girl named Sam. You can tell that she's been doing this for awhile now. She can eyeball something and is pretty accurate with respect to the size of the box needed, which is pretty impressive. When I ship things they're typically care packages with multiple items, so it's pretty cool that she is spot on when telling me which size box to grab from the shelf. Service has always been quick, and they are always super friendly here. This is usually the only place I go when I have to ship things. read more

Great service! Will definitely be back! Had something notarized and then faxed, very knowledgeable and everyone was kind and helpful.

As soon as you walk in, the greet you with a warm welcome! Nha was beyond helpful and so caring about making sure my notary was done correctly! Thank you for the follow-up calls and helping my parents and I get things done! read more

This UPS store is the BEST!! The workers are SO kind and helpful! I've come here many times with preprinted labels and it's been quick and easy! Today I had my labels and brought my own tape and scissors to prepare my Amazon returns. One of the workers came running over with sleeves to put the labels in that were sticky and fit my labels perfectly and just stuck to the package...for free! They are really sweet and respectful here!! read more

This handy little store carries your standard Mail store items such as: shipping services, boxes, cards and packing material. They also have PO boxes for rent but the best feature of this store is the Notary service. If you need a notary don't go to the Fed Ex Kinko's because they don't have one! It is a good idea to call first and make sure the Notary is in before you head over there. read more

Where do I begin? Beyond the services, this is a UPS store team spearheaded by Mr. Nha, is without a doubt among the best in customer care and experience. Their speed, knowledge, and always enjoyable demeanor are a hallmark of customer service. Many businesses in town would do well to visit them and study how they serve people. The highlight of my week is when Sam me with my coffee shipment. At Journey Coffee Co., we believe people matter most and Sam believes this to her corps. She helps me with the custom tape, the stickers for my bags, my thank you note, and ensures it looks beautiful in the box and meticulously sealed. There could not be a better team that assist us and having our coffee reach people all over the country. We are so grateful for this team and that they are in our community. And always ask for Sam. She will blow your mind with her kindness, speed and wit. read more

Friendly, courteous service Parking isn't an issue but limited hours and occasionally a short line read more

This store is the best UPS store I have ever been in! The owners are awesome, very friendly and professional!

I've been to this UPS Store location a couple of times. The first time to return a package. The lady at the desk promptly took my package with no questions, and no wait. The 2nd time I came here was to have a paper notarized. I was surprised to find a notary station set-up in the store!! The notary was at the desk and helped me right away!! The fee was only $10.00, which I feel was well worth it. I was in and out within 2-3 minutes...can't beat that! I am very impressed with this store. The store is located in an area that also has a Safeway, Target, Hallmark Store, Pier One and many restaurants to choose from. I plan to return here again for my future needs. read more

Best ups store in the entire world (no kidding). Tri is the man! Every business should operate as efficiently, fast, and FRIENDLY as these people! read more

I have been to this location several times recently for Amazon returns. The efficiency & friendliness are unmatched! They are always busy bit I'm always out in 5 minutes or less. read more

It's unreal how nice everyone is that works here. Always put a smile on my face just sending mail- thanks for being so great you guys!

Fast, easy and convienient location (next to target). Plus they gave me a free pen....can't complain about that!

I needed something notarized so I made an appointment here online. Most people didn't make appointments so I'm not sure it's necessary. The staff was polite, efficient and thorough. I was greeted right away and shown where to wait. While I was there, four people got documents notarized by the two notaries and no one waited more than five minutes! I paid $15 for one document, which I think is reasonable. I will definitely return here for all my notary needs! read more

I use this store all the time. The People there are great and very helpful. They can deal with your packing shipping and printing needs.

Wow I drive out of my way to interact with this efficient positive team of professionals. The service is five star!!! Nuff said!

Speed, excellence, friendly service and intelligence. I dislike running errands however this place has my back when I need to quickly make returns. Thank you to everyone who works here for taking pride in your job. read more

Friendly, very attentive, appears family-owned, which added to the good vibe. Enjoyed my visit and wish them good business in the future. read more

Stopped in to mail 3 sets of packages. Nha Dang helped my daughter and I and was amazing! Excellent customer service and so professional! Highly recommend! read more

Every time I am there to return something to AMAZON ( which is often) I am greeted warmly. I have never had and issue with items not being sent. I love this store . read more

This UPS store has the best and fastest service! The employees are so helpful and kind!

Seriously, this place ROCKS. Love coming here. The. Whole crew is fast, efficient and kind:) UPS in VV at THIS location, is THE destination for awesomeness! Thanks guys, keep smilin and keep up the GOOD work! read more

Maybe I'm just a sucker for nostalgia but there's something about when your greeted by name and it's a mutual genuine engagement it's refreshing in a world where service is fleeting along with the main goal of a positive guest interaction. #superfetchaf!! read more

Ok not this UPS stores fault but UPS in Savannah GA My Christmas box was mailed from Vacaville CA on 7 December to Savannah GA Expected delivery date 14 December The tracking said they couldn't find my nieces house I gave them her cell number Nobody called her Now it's 21 December, she went to UPS warehouse in Savannah Box was out on truck Would be re delivered on Tuesday or Wednesday Really? After telling my niece all kinds of things in person I want a refund & my box delivered ASAP It's way overdue!!!!! UPS you suck on this transaction! The worst customer service I've ever received from your company! Make it right! Teresa Burkley Vacaville CA/Savannah GA read more