I am used to my local FedEx shops being difficult. Like if you are missing a tiny thing or their…read moremachine isn't working, it takes a lot of work on my end to ask questions and come up with the solution with the staff. So today, I walked to this store to ship two returns. The codes wouldn't scan. I wasn't in the mood to ask a million questions to come to a solution and almost picked up my items to walk back to my apartment. Not out of anger, just out of the 'I'll deal with this later' attitude I had after a long day. Erick (employee of the day, week, month, and year) asked to see my phone and went to work. I could see my screen the whole time, and he just worked away. A few minutes later, he came with printed returns and repackaged my items since I hadn't packed specific paperwork in the boxes. He did this while smiling and being helpful, as I just wanted to give up on the day. Erick, you are the most excellent FedEx employee I've ever met, and I wish great abundance to you and your family. Seriously! You turned a challenging day into an enjoyable one, and your problem-solving skills are stellar.

What great service! We were way behind on getting our flyer…read moredone. We called them at 9am and by 10am it was printed and headed out the door . Everyone was polite, helpful and prompt! Couldn't ask for more.

After my package was not delivered when I was at home and I was unable to speak with a live…read morerepresentative over the phone even after I scheduled a drop off request and was unable to get verification of my request to pick up my package, I decided to go to the FedEx Ship Center at 1501 Eckington Place NE, Washington DC. Holly welcomed me and told me she was there to help solve my problem. She took the extra step to contact the driver and was able to get my package redelivered to me. I appreciated the exemplary customer service she provided to me. She was professional, knowledgeable, patient and made me feel like she cared. She needs to become a trainer, so that she can show other representatives how it's done. PERFECTION!!!! I hope she gets all the recognition she deserves for a job well done!!!!

Be warned- you need your ID to enter this location. It does not say anywhere online that you need…read morean ID to drop off a package at fedex and I've never had to show an ID to get into a FedEx before. I tried calling the location, but fedex does not allow you to speak to a human being, so I couldn't get through to anyone. They make it impossible to deal with even the slightest problem, I can't imagine what it's like actually being their customer. I'd avoid this location and FedEx in general.

I mostly come here for Amazon returns. But today I needed some copy assistance. With some high…read moreresolution printers. I needed some personal assistance, and these guys went out of their way to help me. The quality of work was amazing. Patrick tried multiple things to get the best result. I wish we came here 1st before trying other methods and locations. Very professional.

Signing up online to get my fingerprints scanned for a background check, the process was easy. It…read morecost $65 and they accept walk ins. The machine took a bit to get my prints, but the staff were helpful. There's street parking nearby.

Zero service. The computer and printer area is down and unplugged most of time. The boxing/shipping…read morearea employees are not at the front counter but are working way in the back with deliveries.

Assistant manager Mehdi told me point blank that they are not there to help the customer and then…read moreplayed a game with my label so that it had already been picked up 2 hours prior. Bravo.

Received excellent customer service. Was a clean and tidy…read moreenvironment. Service was rapid, there was no wait time .

Jen displays great leadership its evident she is the glue holding that team at store 5801 alongside…read moreencouraging them to be the best they can be like DeAndre a good person whom has great customer service cares for the consumer - thank you for being you... Jen and DeAndre. Edited to expand upon the entire truth. You don't see leadership and team work like that every day. Doing an over night shift to better organize the mailboxes is not such a bad idea ( as some team mates complained about among themselves of the mere thought of it suggested by your leadership ) guys you never know who is listening to you complain it is bad form (( I won't call you out by name that defeats the purpose of good service but I will say to you team mates )) It will help with the overall operations of the business for both customers and employees. FYI we appreciate you all as a team so why not get on board of brilliant ideas that will be a win win for all. I'm a business woman and consumer so I speak from experience on both sides. I share this in love and light.

I mailed a package from this location and the box arrived but the item (cell phone) in the package…read moredid not. I won't use this UPS location again.

The worker here is exceptionally rude. When asked for a receipt for proof of drop off, he refused…read moreto provide one

The friendliest and most helpful employee works here. It is so easy to return Amazon packages, and…read moreI will be doing that from this location in the future. Only bummer--no parking in front but otherwise a full 5 stars.

In most cases my experiences at these stores have been relatively positive with my chief complaint…read morehaving to do with their exorbitant prices. Even printing a single black and white page document will run you close to $2.00. I came here to this location this morning so that I could use one of their self-serve computers in order to print out an expensive one page document. There was no such luck here at this location because those computers don't exist. When I asked the sole employee who was working behind the counter the person was quite short with me and didn't bother to offer any other suggestions or help. Also the music was blaring, and the place definitely seemed like a very casual work environment and not that professional at all. I guess that this location is in business to serve their employees.

What great service! When a few locations around the city were closed on a Saturday, this one in…read moredowntown was open. The man working was very efficient and helpful. They shipped a package in no time and even let me print for free!

I went in this morning and Pierre was working and he was so kind and helped me get in and out and…read moreit was busy! Very professional and helpful!! 4/4/26

I've been working with Basecamp for close to a decade and last year they started nickel and diming…read moreme an extra $20-45 for one day orders... They couldn't explain the calculation and have now lost my business for ever... The greed and they way they treat their amazing staff is unacceptable in our city.... Please DO NOT support this behaviour

Great Service! Friendly peeps and great prices. Locally owned business that has been there for many…read moreyears.

I ship often. Easy in and out if you don't need their services. I come with my package ready to…read moreship. Easy scan and drop off box.

Super helpful and responsive! Problem solved a print order for me quickly and efficiently.read more