We've been very happy with Uptown Hound's boarding services for our beagle, Scout. Their website is easy to navigate, and the owners were incredibly helpful in scheduling appointments. The staff took great care of Scout, and he always seems excited to go back. We have complete confidence in their ability to provide a safe and enjoyable boarding experience. read more

Was recommended to leave my dog here during our vacation by a coworker. I am SO glad we did! I chose the package where you can get daily pictures and updates. It was the best thing ever! Loved seeing my girl going on walks, playing with stimulating treat toys, and having the best time. The staff is wonderful and very kind. They even chased me down when I picked up my dog because I forgot my goodie bag for first time boarders. Will never leave my dog at the vet again for boarding. This is Embers new favorite place and mine too! She came home happy and exhausted instead of pent up energy and nervous like she usually has when staying at the vet. read more

The Uptown Hound - Exhausted after so much fun at Uptown Hound! - Pet Boarding Near Me - Cleveland, Tennessee

My Pit Bulls have been staying at Uptown Hound for years. Every time I go on vacation, my fur babies get excited to go to Uptown Hound. Sometimes too excited.....The staff and owners have always courteous and professional (even when one gets out of hand during pick up - she's a little too happy to see us...lol!). It pains me to see such a horrible rating from someone who didn't read the contract when she paid for her pup's stay. Read the fine print on everything you sign - this policy is pretty standard throughout the industry. As a side note, I have a dog who will snark up any unattended food from the other, so I asked them to be fed separately. They have no problem doing this extra step to ensure my pups are happy and healthy. Hurrah for Uptown Hound!!! read more

Negligent and carelessness are just two words that come to mind. As the saying goes you can't always judge a book by its cover. After our fur baby went for daycare for a little over 3 months he then had two incidents needing emergency vet care. The first was after picking him up one day I noticed his eyes watery and his jaw showing signs of swelling. After taking him to an emergency vet clinic the veterinarian said he had a reaction to something that caused him to break out in whelps, also causing his face to swell up. The vet said he either was bit by an insect or he consumed something. The second was a cut paw and toe nail that got completely torn off. I was told it happened on the steel fencing they have. This caused him excruciating and horrible pain as it would anyone having a toe nail ripped out. Seeing our baby limp around on three legs for three weeks just broke our hearts. It wasn't until the end of the fourth week of recovering from being injured that he was finally able to put weight back down on his hurt paw. We liked our fur baby going to day care there however it just takes that one time when it all goes bad to ruin a good relationship. I was told by one of the owners that he wasn't sure what kind of expectations we had. Really?!? I expect my pet to be loved and cared for in the same way that he is cared for when he is at home. No different than caring for children, their #1 priority should always be your pets safety and well being. "High expectations"? Yes I would have to say I had high expectations. Needless to say we'll be taking our business somewhere else now. If you decide to bring your pet here I would highly recommend doing spot checks unannounced in the middle of the day. Ask to tour the facility down stairs. I would also ask the staff questions often when the owner wasn't around....you can't always judge a book by its cover. read more

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I've been taking my dog, Cash to this daycare/resort for over 5 years and I can't speak highly enough about them. Cash gets so excited when we turn onto the street of their business. She is always greated with warm and happy greetings. The owners are so friendly and really care about their guests and their parents. Customer service and experience are of the upmost importance to them. I appreciate them so much for how happy they make my fur baby and the experience they give her while she's there. I look forward to bringing her to this daycare. read more

My two dogs- age 3 and 6 months- cannot wait for the bus to pick them up for "school!" When I go to the resort, it is so much fun to watch them playing ball and making friends just like in a school! I could not have managed the last 3 years without Uptown as they played with, loved, boarded, and socialized my fur babies! Whether you need day help or boarding- I cannot say enough!! You can even order milk and cookies for treats!! The picture below is after school where I have two happy and tired pups!! read more

If you are looking for a professional yet personable place to board your dog, this is it! Every interaction from making reservations by phone, to dropping off our furbaby, to picking him up was handled smoothly and efficiently by the friendly owners. We were nervous to leave him at a big, impersonal kennel all the way in Houston while we traveled the Tennessee region, and I remembered The Uptown Hound used by a friend who lives there in Cleveland. The clean and pretty facility is located on a big, beautiful country property on the outskirts of town that offers tons of space and cool experiences for your dog. Much thanks to Tyler for putting us on a waiting list and then getting our cockapoo, Chowder in over the busy Memorial Day travel week. He covered everything so we knew what to expect and what they would need (shot records, food, Chowder's ear meds, etc) to make this a perfect experience. These people obviously know and love dogs, and did a good job of assessing Chowder's temperament and comfort levels. They were able to put him in a "play group" of other animals where he felt comfortable and he had a great time! Only downside to the whole experience was that after a week of his doggy vacay, he didn't seem as excited to see us as usual when we picked him up! Even his exit bath was fantastic as he felt like silk and smelled like blueberry muffins for the long car ride home. Even now, three days later he still feels and smells like joy! Thanks again, Uptown Hound! (This is copied and pasted from what I wrote on another review site. I want to give all kudos possible to this cool place!) read more

The most unprofessional business with the worst customer service I have ever seen. On 7/22/2016 I went in and paid for my dog for the dates 7/23/16 - 7/30/16 because we was leaving for Florida .As I was signing the papers I read where if your dog is aggressive towards any other dog you have to pick it up within two hours. Well I then asked the owner if the dogs was all fed together because my dog is food aggressive with other DOGS not humans. You can see where that would concern me because I was going to be 7+ hours away. She was very rude and short, and at that point I did not feel comfortable leaving my dog with someone who is already clearly passing judgment. From that point I went home and spoke with my neighbor who said she watch her. I tried calling the uptown hound to cancel and I got no answer... The very next morning I called and she said that I couldn't get a refund. I can understand that they would keep the $50 nonrefundable deposit but I cant fathom how they can just keep the whole amount paid when my dog NEVER set foot on the property. This will not be the last they hear from me and I will give a bad review to ANYONE that asks me about this so called business. read more