My recent experience with Advanced Radiology Consultants has been extremely disappointing due to…read moretheir current scheduling and insurance verification process. Before staff will even answer basic questions or assist with scheduling, callers are required to locate their insurance card and provide a verification reference number--every single time. This applies even if the patient has already been seen and the information is already on file. This policy creates an unnecessary barrier for patients and caregivers who are simply trying to coordinate medical care. Most healthcare offices maintain insurance information on file and update it when needed. Requiring patients to repeatedly produce the same details before even having a conversation is inefficient and not patient-centered. As someone coordinating care for a parent living with Parkinson's disease and significant mobility limitations, this process is especially problematic. When managing appointments for individuals with serious health conditions, the focus should be on facilitating care--not adding administrative obstacles just to speak with a staff member. With an aging population and increasing healthcare needs--particularly among baby boomers--systems like this will only create more frustration for patients and their families. I strongly encourage Advanced Radiology leadership to reevaluate this policy and implement a process that prioritizes accessibility, common sense, and patient care. Sincerely, David Vizcarrondo

Front desk is extremely unprofessional. The receptionists just chit chat and giggle as people are…read moretrying to check in. I don't know where the management is.

This was a nice and professional office to get a mammogram at. The check-in is efficient and…read morecourteous, and they offer pleasant private changing rooms. The tech was pretty businesslike when doing her work, but she was professional as well. Overall, while getting your breasts squished between panes of glass isn't the most comfortable experience in general, they do a good job of making it a s good experience as they can.

Amazing staff! After a terrible experience in a "open mri" I found myself searching for alternative…read moremethods to getting this diagnostic procedure done. I was overjoyed to learn about "stand-up mri" from a friend. Within 4 days, I was able to be seen. Check-in and paperwork was a flash. My appt was scheduled for 10 and I was in promptly at 10am. Staff and management were kind and professional. I would highly recommend this office and in particular, this type of MRI to everyone. Most ideal for those who suffer from claustrophobia. Note: the seat can feel slightly restrictive. Your arms will be touching the walls on the side, but you are completely in a upright seated position, with open space in front and a TV to watch during your time. Lockers are available for your belongings. I didn't have to change from my clothing. My MRI was for my lower back.

I am incredibly dissatisfied with my recent experience at this facility. What should have been a…read moresimple, routine mammogram turned into a grueling two-and-a-half-hour ordeal. Not only was the wait time unacceptable, but I also had to have the procedure done twice during the same visit due to what appeared to be internal disorganization. To make matters worse, while waiting between procedures, I overheard a consultant openly telling someone that the center is actively double-booking appointments. It is completely disrespectful of patients' time to deliberately overbook a clinic, leading to massive delays and a stressful experience for diagnostic imaging that is already anxiety-inducing for many. I chose this center expecting professional care and efficiency, but instead experienced complete chaos. Management seriously needs to address their scheduling practices and operational flow. I will not be returning.

Had a quick check in and short wait to be called. Procedure was well explained, excellent…read moreexperience. Ample parking available.

I would give 10 stars! Having to reschedule 2 times because…read moreof the snow they made my appointment so convenient to my time schedule. Had an MRI done, the technician Joe was amazing. He explained everything from start to finish and even during the MRI talked to me to tell me timing of each session. Made sure I was comfortable. It was outside in a trailer I felt it was like a little adventure! It was actually more comfortable than any MRI I have had done before! I asked for the results and he assured me someone would call the same day in the afternoon. Sure enough by 1:00 I received the phone call with the results. Thank you Northeast Radiology team you are amazing!!

I visited the Northeast radiology location in Mount Kisko recently. I have to report that I had a…read morevery bad experience at that location. I waited for about an hour to have my MRI done and when I went to the front desk I was told that they just received a message from the technician that the machine had overheated and it would take about an hour to cool down. Their machine is located on the parking lot of the location. I elected not to stay and was turned off by the entire experience. Some of the people I came in contact with seemed like they were unhappy working there and it reflected on how they treated the people who were waiting. I would not recommend anyone go to this location. It was not welcoming in any way and I question whether their safety standards are up to par. I recently went to their office in Danbury, Connecticut and it was night and day. It was extremely professional every step of the way. My advice... if you have to use Northeast go to their Danbury location... you will not be disappointed.

I have never needed an MRI until now and being i'm claustrophobic I decided to try this place. The…read moretechnician was getting frustrated because i stopped twice. He suggested i take a sedative in the future. compassion is necessary in this field if you have none don't work with people. Office is not good at explaining the test prior to sitting there. fyi i worked in an mri and ct location many years ago and always had compassion for the patients and listened to them

I had an appointment for an MRI. I informed them that I wear a continuous glucose monitor. They…read moreinformed me I would need to remove the monitor prior to having the MRI. I explained that this is a $90 item that once removed cannot be reused. I asked the receptionist to look up the model CGM I used (Abbott Libre Freestyle 3 Plus) to determine if it was safe to wear during an MRI. She saw that it was safe to wear. Unfortunately, the idiot, ignorant, uneducated mutt of a technician still wouldn't do the MRI unless I removed the CGM. The receptionist showed him the information that appeared on the Abbott website, yet he refused to do the MRI when the article CLEARLY STATED THAT THE LIBRE 3 PLUS IS SAFE FOR AN MRI. So, if you are a diabetic wearing this type of CGM find another location. Additionally, if you are willing to have an MRI, or any other imaging done by some lowlife stupid, uneducated, ignorant fool technician, this is the place to go. Otherwise, find another imaging facility that employs knowledgeable staff.

The staff at Norwalk Radiology Consultants were great, kind and compassionate, especially given the…read morechallenge of their system-wide network/servers being down on Friday for the entire day. The technicians who perform the imaging tests (Diagnostic Mammo and Ultra sound) were both very professional and understanding. When the results were finally available to be read by a radiologist 48 hours later, they contacted me first thing Monday morning. I appreciated their concern and prompt action to notify me. I thank them!

********** IF I COULD GIVE NRC 10 STARS I WOULD!!! **********…read more I am a senior who has been to dozens of doctors and and medical centers during my lifetime. Some were OK, while others were awful! By far, having my mammogram performed by Norwalk Radiology Consultants was the BEST experience I ever received. To begin when I called to schedule my appointment, a PERSON [Melissa] answered the phone. I mentioned that I did not have a mammogram in over 10 years. We discussed my Medicare insurance. I was informed a mammogram screening would be covered but that an ultrasound, if I wanted one, involved a fee since Medicare no longer covered it as part of a routine screening. I opted for the mammogram screening without the ultrasound. NRC immediately sent a thank you email to me for booking my appointment with them. They provided me with an electronic medical record release form that I forwarded to my prior radiologist. When I arrived for my October appointment, Trea and Erica warmly greeted me. I simply handed my driver license and insurance cards and I was set! No reams of paper nor e-forms to fill out. Rather I was handed a beautiful pink insulated tote bag. How very nice indeed! After a very brief wait (I arrived early for my appointment), Liza walked me to my private dressing room and then I went for my mammogram. Although my appointment was on a Monday afternoon, NRC called my home the following day at 8:59AM with my results. Wow, what service! In addition, my results were sent to my PCP. Super !!! When I arrived home, I turned on my computer and was pleasantly surprised to receive another "thank you" email for my visit. Finally, a hard copy of my report was received in the mail within 3 days. ========================================================= Ladies, if you are searching for a warm wonderful staff to perform your mammogram please call Norwalk Radiology Consultants, 203-276-4311 and set up your appointment. You will be so glad that you did! Indeed I am happy I came here. NOTE: the address is 148 East Avenue, Suite IM on the First floor ========================================================= Their website states: "Our professional staff serves patients with respect and compassion. Each member of Norwalk Radiology Consultants is committed to providing individualized attention to your specific exam needs, every step of the way." Thank you to the outstanding NRC staff: Trea Needham, Erica Davis, Liza Benetiz, Dr. Culver, and Office Manager Pooja Soni for providing me with an exceptionally warm and professional experience every step of the way! I look forward to returning to NRC for my next mammogram and I already told my friends about by visit.

This MRI facility stands apart. The staff is friendly and courteous. The MRI unit is totally open…read moreand there is natural lighting with soothing music. I slept through my entire procedure,it's very comfortable there ! Thank you radiology associates!

DR Hefner from ONS diagnose me with a 'severe hip arthritis'. He administer a cortisone shot which…read moreonly provided me with temporary relief. When I asked Dr Hefner to approve me for a handicap placard, he balked. I could not believe it. I am stumbling and limping to perform my daily chores , shopping and going to work and he had the gall to say that the reason was He did not want to perjure himself. I wasn't asking the good Dr to perjured himself. This is a permanent condition that will only get worse. Surgery is for those who can afford it, I should not be obligated or held hostage to getting the surgery. Really really unacceptable. The doctor reluctantly approved me for a temporary placard simply because I fell that day and I literally threaten him with a lawsuit . Unacceptable

This place is insane. I was mauled by a dog and had horrific injuries. After misdiagnosing me and…read morehaving to go to the surgeon for the proper diagnosis / my gynecologist found my torn l5-s1 disc ; they now had a security data breach, and constant calls, bank scams and texts bombarding me all day. Not only are their portals insecure, they also don't care about their patients at ALL - the physical therapy department is a full blown scam. I reported them to anthem BCBS - I still am in treatment because of their neglect and abuse - they refused to work with me , and kicked me out of their practice when I asked why my insurance was denied , they just left out the part where they scammed my insurance until they couldn't scam it any more - never have I ever met a more low end receptionist who yells at people at their Wilton location. Total disregard for any patient , and if they just want to scam then be honest - .. they left me with a torn l5-s1 annular tear to my lumbar disc region; a torn bicep, torn rotator cuff, aggravated nerve damage to my pelvic region, neck stiffness, posture weakness and mental aggravation. Now I'm aggravated by the fact their portal had a leak and my phone and emails won't stop with scams! What a joke