You need people who act like they want to be there. One particular woman at the front desk was so…read morebusy she couldn't even look up from her computer, took her at least 5 min before she even looked up to acknowledge we were standing there. When she did finally look up she didn't say I'm sorry for the delay, or apologize or anything. Just looked at us like we were just an annoyance in her life at that time. She had an attitude and was NOT friendly at all! She didn't smile and was very rude! My friend asked her what time would the bar open? Her response was NEVER, again friend asked will it ever open and her response was NOPE. I will never stay there again. Honestly, we went in and out a lot and not once did we see her smile in the 2 days of staying there. It would probably be in your best interest for your hotel by getting rid of her. I didn't catch her name because she didn't have a badge on. She was working the desk on Monday the 23rd of March at 4:00 in the afternoon. I could give a description of her but maybe you can figure out who she was by the date and time. Also, if you advertise a bar it should be open. Ridiculous!!!! I'm sure this will never make it to the right people because it looks like there are a lot of complaints about the check in process.

Great place to stay! The king bed was perfect. Breakfast was top notch and their Costa coffee was…read morestrong and flavorful! I feel like for the price this place was excellent. One complaint but I'm still giving five stars is that they only left one wash cloth (but plenty of towels). Probably just an oversight by the cleaning person.

Really sweet little gardens that pack a punch. All the space is well utilized - tons of beautiful…read moreflowers and plants - even a vegetable garden. And a Japanese garden too!

Beautiful flowers and landscaping throughout. Nice relaxing walkways. Was able to see several…read moreplants and flowers I've never seen before. There are a couple of Water features with Koi. A section of garden vegetables, an indoor humid tropical section, and then multiple regions of dry air, desert canyon along with lush vegetation and flowers in other sections. There is a pavilion, and indoor facilities to host events, and receptions.

We had my moms wedding here and it was a beautiful place! I would definitely recommend this lovely…read moreplace to more people!

We make a point of stopping at this hotel every year on our trip from Houston to Colorado. It's…read moreclean, well located, and has a pleasant bar/cafe. David gave us a warm and friendly welcome at check-in. As our reserved room wasn't ready, he upgraded us to a suite. We only discovered the upgrade upon entering the room, which was a lovely surprise. Also, bonus points to this Courtyard--fresh cookies in the lobby were a lovely touch!

In the moderate cost category of hotels, this one ranks high for super supportive staff, clean…read morerooms and a modest but excellent workout room. Terrific security set up as well and a central location in the downtown historic district. I enjoyed my stay!

Shelley and Rick made my wedding weekend absolutely magical! The space is gorgeous! This is a…read morewonderful wedding venue.

Shelly and Rick helped create an environment in which our wedding was beyond a dream. They felt…read morelike a part of the family. They were there when we needed them, they let us have control when we needed them, and were behind the scenes making sure everything went perfectly. I could not have asked for a better venue or a better team supporting us. When you book them, you get the whole weekend to set up, have the wedding, and clean up. Shelly gives unrestricted access to her rooms full of decorations, direction on where to go to get everything you need for the big day, and makes sure to help fill in any gaps you may have missed. She is like a second wedding planner but knows when to back off if she is not needed. Rick helped coordinate the ceremony and got the ball moving whenever it was time for each step to take place. He was irreplaceable during our rehearsal and our wedding would not have gone as smoothly without him. Would not recommend any one else to support you during your big day!

We took daughter and grandkids to do the splatter painting. It was an amazing experience. The…read morestaff was amazing, always there to help and beyond for us. Forgot the name of person that helped us ( so sorry) but they were absolutely incredible! Highly recommend you try them out. If I could give more than five stars I would!

The ambience is lovely. It's clean, it's fresh; It has a 1920s vibe to it. I do recommend…read morereservations. It seems to be a very busy place, but it's small and they do not have enough servers to accommodate the tables they currently have. With only two waitresses running the entire restaurant I would suggest that they hire more help in order to get the food out in a more timely fashion. I made a reservation for four, we arrived, and were seated promptly. The appetizers were good, the salads were delicious and the drinks were the best part of the meal. The main dishes were just ok. A bit disappointing for me. I ordered the filet mignon medium. It came out well done. What a disappointment and such a waste of a beautiful filet. I did send it back and requested the filet mignon medium. It came out again blue rare. I sent it back for the third time and instead of bringing me a new fillet they put my cut piece back on the grill came out with one piece completely well done and the other piece raw. By the time they came out with my plate for the third time the rest of my party had completely finished eating was ready to get dessert and leave. I was so frustrated and hungry that I just gave up and left the restaurant as hungry as I went in.

Bery nive ambiance and very comfortable chairs and open seating. The food was fresh and hot and the…read moreservice great! Love it. Had the chicken piccata and wife had the steak. Wow its alot of food!

Good service, good drinks and mystery drink of the day may or may not be a surprise…read more Steak was cool as ordered

I experienced the restaurant within a large group of people. We had a reservation and they put our…read moregroup on the balcony outdoors. We asked our waiter if they could maybe lower the shades so that the sun wouldn't be blinding us as we were out there and they said no. Our reservation pickup time came and we didn't have our food. We asked our tour group guide to please wait while we waited for our food to be delivered and then to be able to eat it. Other items we had on our agenda for today didn't happen due to our schedule getting off track time wise. Back to the food: I had lasagna skillet and I thought it was really good. The other people in the group's food looked good. If I come back I will request inside seats to avoid the sun setting in my eyes ...