The owner, Linda treats senior citizens really bad. She has no compassion or empathy. She tows cars…read moreif she doesnt recognize them, its really sad the way she makes it an awful place to live. The parking lot floods and ruins cars too... The amenities arent worth the price or headache of parking.

We have lived at Parkside Estates for 2 years. When we first looked at the place, Linda was…read moreamazing, super quick at responding to questions, and incredibly helpful! She is strict but I feel that it is actually a very refreshing and great thing to have because we knew and felt that the property was kept up well and that we would be heard and taken of very well too. The tenants are her NUMBER ONE PRIORITY! Living here has been great. We have never really had any problems with our unit and any problems we bring to Linda are usually fixed within a 24-hour period. Communication with her is fantastic, and she is always available to listen to our concerns! She is also ALWAYS so warm and fantastic with my 2 kids even when they pester me to visit her office every time we walk past it! She is always willing to put aside time for YOU. If not for the fact that our family is simply getting just too big for the units they offer here, we would probably have continued to stay on. We will truly miss the amazing tenant care and service we have received at Parkside over the last 2 years. We are really going to miss living here. I would HIGHLY recommend this apartment complex to anyone looking for 1 or 2 BR apartments. Prices are very reasonable, staff are amazing, and people are pretty friendly around here too. 5 stars for sure!

These apartments right here are a joke. If ya like living around filthy folks this is the place for…read moreyou. Management does not care of what the grounds look like, or give a crap about broken down vehicles that take up parking, some if most residents are ignorant Just a crappy,noisy,disgusting area to reside in. Doesnt deserve a star rating at all

If you are female/live alone , value safety , or generally want to feel safe and secure in your own…read more"home" this place is not for you Not good. Not at all

Not sure if I reside at the Mark or the Monroe, as I just renewed my lease into a larger unit sight…read moreunseen. Jermae and Matt in leasing office made this happen, Frank in maintenance is the reason I decided to trust this company. Frank is a stand up guy, has responded to my maintenance requests on a Sunday and assisted the lower tenant from me when we had a plumbing issue. Were it not for Frank, I wouldn't be interested in renewing.... But when the actual building manager in charge of things is as responsive as he is, this property earned my business. As long as Frank works here, I'll be looking to renew.

I am writing this review about a week after we moved into the Monroe apartments. The application…read moreprocess was pretty easy; Gil and company did a great job walking us through the process and answering questions we had. While we were filing out the condition paperwork and inspecting the property our first day with the keys, we found some issues, when we turned the paperwork in, maintenance was in the apartment the next day getting these issues fixed. Gil mad sure to follow up with us to ensure that things had been taken care of to our satisfaction. It really seems like Gil is working hard and doing a really nice job, he certainly seems to genuinely care that expectations are met and exceeded where possible. It's been a great experience thus far.

They upgraded the units, making them $300-$500 more a month and made it nearly financially…read moreimpossible for the working class to live there (have to make $60k). While in the meantime moving Section 8 people in. All for the money and it's disgraceful! Everything there is going downhill and fast.

They discriminate. Avoid. Leasing office says shes never there. Corporate never answers. She…read moreavoided running my application yet took my money anyways and then she gave it to somebody else. She said the whole office had gotten fired and i dont question why.

We moved here in August. A few things needed to be done, our maintenance requests were done in a…read moretimely manner, considering this is a very big complex. Great communication from the office through emails.

I lived at this apartment community from September 2023 through June 2026. My experience included…read moreongoing maintenance problems, inconsistent communication, and concerning billing and lease enforcement practices that escalated over time. From move-in, I experienced multiple unresolved maintenance issues including roach sightings in the unit, recurring mold in the bathroom, and persistent electrical issues such as flickering lights and intermittent outages affecting kitchen outlets. These electrical issues were repeatedly reported and marked as "completed," but problems continued over time. In addition, during January 2024, the heating system in my apartment was not functioning properly during extremely cold weather. Despite submitting multiple maintenance requests and having staff come out on more than one occasion, the issue was not effectively resolved at the time. My household had to rely on multiple layers of clothing and heated blankets to tolerate the indoor temperature. I am also including photo documentation showing ice forming on an interior bedroom wall, which reflects the severity of the heating issue during that period. The oven was defective from the beginning of my tenancy (burning/uneven cooking) and remained unresolved despite multiple service requests starting in 2023. It was ultimately replaced only in mid-2025, after repeated complaints and escalation. I also dealt with ongoing noise disturbances from upstairs neighbors (constant running/jumping at all hours) and cigarette smoke entering hallways from neighboring units, which significantly impacted livability. These issues required repeated reporting and were not consistently resolved in a lasting way. A major concern involved billing and lease enforcement practices, particularly related to NSF (non-sufficient funds) payments. When a payment was returned, I was charged both an NSF fee AND a separate late rent fee, and then required to pay exclusively via cashier's check or money order for a set period. In practice, this created a situation where a single banking issue triggered multiple fees and payment restrictions, even after the rent and associated fees were fully paid. This policy was not clearly explained in advance in a transparent way and felt overly restrictive in effect, even after the original issue had been resolved. I also experienced utility billing confusion and inconsistencies, which were difficult to reconcile month to month and lacked clear explanation. Communication with management was often formal but not resolution-driven. Many issues were referenced as "closed" or "resolved" in the system while the actual problems persisted, requiring repeated follow-up to receive any meaningful resolution. While some maintenance actions were eventually completed (including oven replacement and selected repairs), these occurred only after extended delays and multiple escalations. Importantly, the location itself was also a concern due to ongoing safety issues in the surrounding area, including high crime conditions, which impacted my overall sense of security living at the property. On May 29, 2026, I received notice that my lease would not be renewed for the next term. While I was already preparing to move out, the timing followed a period in which I had consistently raised concerns about maintenance issues, billing practices, and communication problems. Overall, my experience was marked by recurring unresolved maintenance issues, inconsistent enforcement of policies, and financial practices that felt overly restrictive toward tenants, along with concerns about safety in the surrounding area.

I just moved-in and outside of the usual painful and horrendous moving process that utterly murders…read moremy back (I have too many heavy things lol) the experience has been amazing! ( Potentially Relevant Data: Move-in Date: 03/01/2025 Move-in Finished: 03/06/2025 Pathing: Concrete stairs with railways (no elevators) Car Lot: Excess parking + Handicap Reservations Add-Ons: Private Garage/Storage Space Local: Walking proximity to nearby restaurants, grocery stores, entertainment, emergency services, etc. Factors Relevant To Personal Experience: Floor Elevation: Three (3) Building Identifier: "West" Age: 22 Tenant Count: One (1) Tenant Additions: Not bringing any pets ) - Solid rent that does not deviate based on the date of your move (like moving-in in January vs March, some other places will charge more or less depending on the exact date you move-in, and how long you choose to make your lease; Willows of Wheaton does not do that, and appears, at least to my current knowledge, to potentially only offer 12 month leases, which is perfect for me). - Super responsive maintenance, as I unfortunately had already needed to ask for them due to a small issue with the bedroom door not closing and the HVAC system making a weird noise that were both resolved within 24 hours! - Wonderful leasing office staff; they may have more than one person working the leasing office, but I only ever interacted with Lauren, and she is so amazing, super nice, and unbelievably helpful, accommodating, and relatable in any given conversation. I cannot thank her enough for all her help answering questions and getting stuff figured out in general. - The entire complex appears to be a super laid back, quite environment that has a foot of concrete in between each floor, so if you have someone above you, you don't need to worry about any noise they might be making, as you will likely not hear it (though I confess that I am currently on level 3, so I cannot vouch for this fact with 100% certainty, but it was something I asked Lauren about because I didn't want anyone to be bothered by me just walking around in my own place, and at my previous apartment complex, I had someone above me and I could hear every foot step they made lol). - My balcony (medium sized, and is made of concrete, and is designed in such a way so that you generally have privacy from your neighbors) currently faces the woods, so it's a perfect view with a super soft and quiet scenery that will only grow more pleasant when the leaves start to grow back over the next couple months as the spring season begins (I didn't really feel comfortable using my balcony at my last apartment complex because the balcony was made of wood instead of concrete, was semi-small, and I was on the second floor facing the parking lot, so everyone could see me as I sat outside on said balcony, and I just didn't really feel at ease using it). - If your apartment is on level 3, you will have raised ceilings. Overall, I have been having a great experience, and am so thankful for Lauren and the Willows of Wheaton's maintenance team who have both been amazing at their crafts. Can't go wrong with this place.

Great apartments, great management, great maintenance. We've had the best experiences since living…read morehere. Highly recommend.

I've resided here roughly 8 years & it's been ok mostly. Over the past few months there have been…read moreissues with mail not being delivered. The issue is the call box (not just mine, but 2 other buildings have similar issues) doesn't work and the currier can't get inside. I've been told, management is aware of these problems, but try to shove the responsibility off somewhere else rather than fix them. Not cool.

This is one of the worst, if not the worst apartment complexes I have lived in. It makes me feel…read moreboth bad to see other reviewers with similar experiences, and glad that we are not the only ones with an issue. Garbage is everywhere. It will pile up around, not in, the dumpsters, and the staff that drive around in the golf carts ignore it. For a complex that claims to be "green", they seem pretty comfortable with litter and garbage not being taken care of. They claim to be "green" but are nothing of the sort. Today is the coldest day so far this Winter, and our heat hasn't worked properly for weeks. We put in maintenance requests and they come to look at it, but they tell us it works fine and leave. When the temperature of an apartment drops down to the low 50s, that is not a sign the heat works. We went to the office to share our concerns for our and our pets safety, and the individuals within did not seem to care. The woman simply shrugged her shoulders and said they've done all they can. We are responsible for paying rent on time, and they are supposed to be responsible for providing us a safe place to live. They are neither providing us a safe place to live, nor are they interested in helping fix the problems. I have attached pictures of the time (that is 11 AM, on December 23rd, 2022) and of the temperature in the apartment. Avoid this apartment complex at all costs.

We happen to fall into working with Apartment Solutions from a Zillow listing, and we were SO…read morethankful we did. Caryn was our direct contact and she was nothing short of WONDERFUL. Extremely accessible, very high degree of communication, super organized, wealth of knowledge, and just an overall very nice and friendly human to make an acquaintance with. Would highly recommend using them to find your next rental. And, ask for Caryn!

Contacted once for initial intake and then never heard from them again. Disappointed because I was…read morereally hoping they would help!

Front office doesn't train their employees nor talk to one another. I went to get an extension on…read morea temporary parking pass because I got into a car accident a month ago and needed more time. The first time, they gave me a pass for about 10 days and didn't charge me anything so long as I had my rental agreement. Those two that helped me earlier were actually very pleasant so much so that I hooked them both up with free shoes ($300 value). Today, I went to get an extension on that parking pass and they're charging me $5 per day even after explaining the circumstances of my last visit with them. $5 per day for about 10 days?! I'm a good tenant, pay my rent on time and never make a noise and they're going to charge me for parking passes when I already overpay for a "renovated apartment"?! In their defense, the lady that helped me noted it on the worksheet and I had to sign several different passes because each tag was $5 and for 24 hours only?! She didn't even want to hear my situation and just kept talking over me telling me about 'NEW PARKING RULES"... I KNOW THE NEW PARKING RULES!!! I travel a lot and am home every so often and whenever I return, there's always something with the air condition, the RIDICULOUS smoke and stench from my neighbor(s) blazing up, or my front door not feeling secure when I lock it that I complained about when I first moved in and you know what? It's still not fixed and I thought this apartment was supposed to be non-smoking?! Packages are supposed to be left in a secure room, but UPS, FedEX and USPS don't care. If you're not home, good luck. They'll leave it in the vestibule area where anybody can take it. In fact, I already lost two very important shipments that I was waiting for. What's even better about that is that the companies I ordered from won't relpace the packages because it's not their fault and blame it all on the carrier and good luck with complaining about lost packages to any one of them. I had to pay out of pocket again, and now I just have my packages shipped to a friend's house so that I can pick it up later. The place not what it seems to be. "You can put make-up on a pig but it's still a pig." I had to get this apartment out of desperation and time. It looked so nice on the brochure, but as soon as my lease ends, you won't be able to move me out fast enough. I sadly signed a 14 month lease. What the hell was I thinking?! I'm glad that I travel a lot, but it also sucks that I pay what I pay for rent for mediocre, at best, management. I'm also writing this after a 1400 mile, 10 day trip with working with 3 accounts per day. I just want to go home and feel appreciated and this place didn't make me feel that way... c'est la vie. Jon aka Teo 595-411 Gundersen

Also known as CAROL STREAM CROSSING! Don't move here! I got GOT! The model unit they show is the…read moreepitome of comfort & luxury verses what you actually receive the key to when you move in. My unit is so old and raggedy, plus I found bugs the 1st day we moved in. I never received my "free gift". You don't get to see your actual unit before you move in. I have a child & this place is disgusting and a roach motel. Literally big roaches everywhere. It's embarrassing and I'll never have guests over. Outsiders use the parking lot to tailgate the soccer games that are held on nearby adjacent soccer field on the weekends. The common areas are not well kept. The halls are dark and grimy. It's not worth the price. I'm going to try to stay until end of lease, but honestly we're not used to such conditions and I may break the lease. The staff are very nice but they are selling trash disguised as luxury. Worst living decision of my life; I cannot wait to move already. Once you're a tenant - If you ask to see the property manager - "she's sick or in meetings all day". Not even worth the 1 star.