Chubby Gentleman with the longer straight black hair (I think he's the manager which makes this even worse)- very Rude customer service. They did not honor posted prices; went against their own advertising. Overall place needs a revamp of their staff, otherwise they gonna fall victim to Amazon. Remember the only difference to shop at vitamin shoppe is to have a human help, you don't get that here, so may as well buy from Amazon. read more

The worst customer service with no knowledge. Also very expensive. I walk in to buy some vitamins, the item was buy one and get the 2nd one half off. But when I went home and checked the receipt I was charged full price for both items. I returned to store and show them the receipt but they said no. I took a picture of the receipt in case if you need it. Very nasty employees. read more

Joseph is The Man Really Nice and Informative about Products sold at the store he went above and beyond love his energy I'll definitely be coming back thanks again Joseph also Javi & Pedro & Scott took care of Me great guys definitely coming back read more

The Vitamin Shoppe - Vitamin D - Vitamins & Supplements Near Me - Santa Monica, California

I've been shopping at the Vitamin Shoppe for many years--I've been to this one, the one on Westwood Blvd, Fairfax Blvd, Ventura Blvd, Rosecrans Blvd, Costa Mesa, Irvine, and probably a bunch more I can't recall right now. Whenever I see one, I take note or stop in. The one thing all the Vitamin Shoppes have in common is that they all sell Vitamins. And the other thing they all have in common is that they are all Boring. I really don't know how you make them exciting. Maybe put some energetic music on. Most of the employees don't even seem excited to be working with all these Vitamins. Maybe they need to take more Vitamins? Is there a Vitamin that gets you excited about your job?--whatever it is? I would take one! Prices here are basically the same as most anywhere--I compare them to Whole Foods on some Vitamins and they are about the same, sometimes Whole Foods has a sale so it's less. Most of the big Vitamin names control (fix) their retail prices. They also sell some things here that are bad for you like the Lenny & Larry sugar cookies--don't eat that crap. Lenny pays for placement in the store right in front. They make you believe you are getting high protein and you end up high on sugar. I usually come here for Solgar Vitamin C--Solgar is one of the oldest Vitamin Companies--been making Vitamins before most of the other brands--very high quality. I also get the Nature's Way Multi-Vitamin for men. I always wonder what would happen to me if I took the Woman's Vitamin. My friend says that if I took the Woman's Vitamin it would save me a lot of money because I would not have to pay for dates anymore....I said Yeaaa...but what if the Vitamin causes me to grow long blond hair--that's expensive to color and cut monthly... Anyway, they have parking in the back here or at the meters on the side. I sometimes lock my bike to a pole in the front--no bike rack. Products are usually very fresh, but check dates always. I will keep coming here or any of the other Vitamin Shoppes. I just wish there was a way to jazz these stores up somehow. Maybe I will start my own Vitamin Store called, "The Funny Vitamin." read more

Javi and Scott were very helpful today narrowing the search for the supplements I needed for my training. Thank you!

Went into Vitamin Shoppe needing help in finding an electrolytes product that met my specific needs. I'd been diagnosed with a gastro issue and have been feeling very weak and dehydrated. Scott was extremely patient as I rattled off all the ingredients I could not have due to diet/health restrictions. He literally went through every option on the shelves until we narrowed down the best one. I walked away very informed about the product I chose and I feel very optimistic about feeling better. read more

Great store for your vitamins! Great volume, multiple selection of vitamins, supplements and more! The best I've seen. The people working there are very knowledgeable about what they are selling and helping you find what you need. Definitely, having good knowledge and very friendly makes this franchise a success and must! read more

I come to this store to purchase my supplements to meet my physical goals. A few times I've been fortunate enough to run into Javi, who had the knowledge to answer my questions. Also informative and great recommendations. -Max read more

It was the worst customer service from this one individual behind the counter. He was condescending, uptight, and angry. Unfortunately I did not get his name but if you frequent this store you will know who I'm talking about. I will never go to this store again. FYI, the other staff members are the best and take time to have an educational discussion so I do appreciate that. read more

Javi was fantastic with helping me today! I went in with one plan and ended up leaving with an even better plan and product after speaking with Javi about pre-workout drinks. Javi was friendly, nice, insightful, and gave great recommendations. Excellent customer service. read more

Omg I had such a good experience here. The sales associate really explained the product I was buying. I will be back cause they got Cbd potent oils so I gotta pick me up some for sure read more

I contacted this Vitamin Shoppe to purchase a supplement and food bars, which the shop in my neighborhood was out of. I spoke with Lori on the phone, who was very personable and helpful. She located and held my items at the counter. Also excellent were Joseph and Scott, who completed my purchase in-store. It's clear that excellent customer care is their top priority. They were so pleasant to speak with, and made my shopping experience very positive. They're a true asset to The Vitamin Shoppe company; I highly recommend this location, for knowledgeable nutritional advice, excellent customer service, and a well-stocked and clean shop. read more

Was shopping for some Keto chips and found their prices to be lower than anywhere else, plus they had a sale so I stocked up BIG TIME! I also always prefer to buy from a brick 'n mortar rather than always going to frigging Amazon. Ashley was very helpful and nice on the phone and when I got there store manager Vince stepped in - he was very knowledgeable, helpful, not pushy, and also had a fun upbeat personality to boot. I'll definitely be back. read more

Fabulous customer service! I have been coming here for the past year and have had exceptional service. Today was no exception. Art helped me find the perfect protein powder, allowing me to sample the powder on promotion just to make sure that I would like it. I had a million questions as I am very particular, and he had the answers. It is absolutely worthwhile to be part of their reward VIP program, as there are not only weekly specials, but points that can be cashed into dollars and savings. They also have a wide variety of vitamins with very competitive pricing to online sites. Thanks Art for all your help. I highly recommend this location, as I was in the store on Fairfax and did not receive the exceptional service that I do in Santa Monica. Also, buying online can be very tedious and the shipments do not come in as promised, so I recommend going in the store rather than buying online. read more

I was in a desperate search for "Wellness Formula" as a good friend recommended it for an immunity booster and I could feel the cold coming on. I did an internet search and found that Vitaminshoppe sold it for a good price, cheaper than Whole Paycheck. Since I was visiting a client in Santa Monica I dropped in quickly to this location. Parking was easy, there are spots in the back. I was immediately greeted and asked if I could be assisted. They took me right to Wellness formula. I bought the biggest bottle they sell. At the checkout counter, there was some natural sunscreen and when I asked about it, the associate took me to their "natural product" section. Who knew Vitaminshoppe sold a vast array of lotions, hair care, soap, etc of the natural and chemical free variety. I was pretty stoked because I needed face lotion and conditioner. SCORE! I will have to go visit a location closer to my house. I am impressed by the selection and prices. read more

I called the store asking what their hours where and I was told 6:00 PM I rushed over and showed up 5:48 PM and the doors where closed. I went to the back as I saw the door open and the employee rudely said we're closed, we close at 6:00 today however it was not even 6:00! Very dissatisfied with the service and the fact they he lied and decided to close earlier than they were supposed to! I will also reach out to corporate! read more

I had the worst service in this store. The sales representative was so rude I literally couldn't bring myself to finish my transaction and spend my hard earned money with him. I had been in a few days prior and had lovely service but this one different guy... oof! (and I sadly didn't get his name) Wow! He single handily turned me off ever shopping there again. I complained to HQ, who didn't care... so here I am. Customer service at Wholefoods (trained naturopaths who are caring and aren't on commission) Pharmaca & even Bristol Farms are competitive on price and A1 on service. Don't like complaining but was so offended and disappointed w my experience in this store. Thank you, next. read more

Ordered online so I can drop by and pick up my order real quick. I was waiting for the confirmation email all day yesterday....didn't get it. Then today I got an email from them stating "Unfortunately, we could not meet our commitment for your order. You order has been cancelled." Without any detailed explanation. Products I ordered were all "available for pick up today at this location" They just wanna cancel my entire order without explaining what they were out of and how long it will take for them to restock them. This is awful. If you don't have them in stock, don't show them as "available"!! and you should have contacted me earlier, so I could go somewhere else! So irresponsible. Ugh! read more

I buy quest bars and had been buying them directly from the manufacturer I ran out of my favorite flavors and called the vitamin shoppe in Santa. Monica Vince couldn't have been more helpful. He got me the bars I needed and signed me up for the auto delivery which adds an additional discount the price was better than I had been getting from quest and it is great to be able to pick them up in the store or have them delivered Vince was great and it's a pleasure to see that customer service still counts Bravo read more

This place is super hit or miss. As it is right by my house, I come here often for many of my vitamin needs. Sometimes I get a super overzealous staff member who knows everything and anything about vitamins and supplements. On the other hand, today I had someone who barely spoke to me except it checked out and even then was a little bit rude and standoffish. The vitamins here are mass-market and not particularly notable. I would prefer to shop either online or at a smaller family run or small business establishment that really knows their stuff and has excellent product and can steer me in the right direction when I don't know exactly which brand to buy. All in all, if at all hours or in desperate need of vitamins, this place is acceptable but definitely nothing to write home about. I am a little confused on how it has such high reviews, but I will say I've had exceptional service on occasion. However, they don't stock enough high end and well sourced vitamins for me to even consider it for a regular shop. It's your average mass market corporate vitamin shop. Do with what you will with this information. read more

Thank you Vitamin Shoppe and Vince for filling our online order so quickly and for staying a little later to let us pick it up in the same day! You guys are great! read more

I am clueless when it comes to vitamins or supplements but decided to stop by and got help by Art. He helped me pick out some vitamins for stress and mood relaxation. I have been taking the vitamins for some time now and they are really working. He also helped me pick out a good flavored protein. Ill be stopping by to pick up more protein! read more

I called and asked Vince to hold a product for me, as I would be driving a distance in rush hour. He was great on the phone; compassionate and kid- gloved with my upset that the location I drove to, didn't have it in stock. (a house brand product BTW) By the time I got there, he had combed through a shipment to produce a second bottle so that I could take advantage of the bogo sale. Thinks on his feet! read more

Best Vitamin store I have shopped at. Sarah a salesperson is lovely, she really listens to concerns and cares so much. Highly recommend her and the store. read more

The customer service here was great. I came in and the staff helped me right away. I was very clueless on what to get, but they gave me very detailed information on there producs which helped a lot with my decision. The employee Joseph was especially helpful. I told him what I wanted to attain through working out and he gave me the pros and cons about everything! Made me feel confident about my decision walking out the door. Would recommend this place to anyone trying to get their vitamins and supplements! read more

I found a Product on sale online. I called the Westwood store who told me they were out of stock, but checked the inventory on the computer and told me I should go to Santa Monica store. I drove all the way over there and the manager would not honor the sale price even after I showed him on my phone the sale price listed on the website. He refused to be accommodating or even sympathetic. He just stared at me. The worst customer service I've experienced in a long time! read more

I don't normally make yelp reviews. But I work in customer service and find that these guys have impressed me on several occasions. Jose has helped me twice and both times i've left ready to come back (even though its not my absolute cheapest option). Staff has a very detailed knowledge of the product and excellent customer skills. Definitely coming back! Also, the tall bald guy who's name I forgot helped me one time and he was fantastic as well. Good job guys. read more

DONT buy these chemical filled products. You can find the natural cures in your food choices. Use food instead of pills full of chemicals that hae side effects. The people do NOT stand behind their product, neither do they have any knowledge about the chemicals inside of those pills. They have a poor return policy for returns the next day!. ONLY STORE CREDIT, DONT listen to Stephanie that scammer that tells you can return within 30 days. Forget your receipt and u will experience the condescending rudeness of their gay manager who is only professional and respectful to his gay customers. read more

The prices are like anywhere else and in the internet on popular sites. Good customer service; for example: I had a discount code they have had sent me per mail. But unfortunately I couldn't print it out at home and my phone was out of power. So the manager just got his phone and gave it to me, so I coulded enter my mail and got my 20% off!! This is what I call good service! read more

I went in to get my standard container of whey protein and saw signs for buy one, get one 50% off, so that swayed me to grab two containers since they were clearly on sale. When I got to the counter, the girl informed me that the sale starts tomorrow. I asked if she was going to honor it now since the signs were already up clearly indicating that the sale was on and she kind of nervously laughed and said no. Customer service fail. read more

Walked in and was barely greeted hello. After wandering through the store for 25 minutes I was never asked if I needed help or if I needed assistance, extremely poor customer service. read more

Friendly, knowledgeable and professional staff! I used to be a loyal GNC customer until I discovered the Vitamin Shoppe. Now, I refer all of my clients to the Vitamin Shoppe to get their supplements. Being in the healthcare field I know how important it is to have good resources in the community and this location is by far one of them. Thank you Jose, Vince, Chris, and Gaby! read more

they close at 8pm, have done for quite a while but Yelp never updates, it keeps giving wrong information and so I drive over and waste my time again. also, this location has no voicemail to even let you know the store hours, extremely poorly run location. read more

My girl loves this place. I had a bum elbow and got an elbow elastic copper brace from here. It helped me get on the mend in a short amount of time. Small place and nice staff. Chances are if you are in need for something to boast your health you will find it here. read more

Great place! They have a wide variety of products for great prices, and all the staff is knowledgable and always super friendly!

This store is amazing, great service and knowledgable staff. They knew exactly what I needed and were very courteous. Great store!! Ask for Jack Fantasha. read more

Went in today to view my options, Jose the manager found me looking clueless in an isle and helped me choose what was best for me. Beyond satisfied with the service. I ended up returning the item later that afternoon because I found a better deal through groupon for the same product that I couldn't pass up but still very satisfied with the service :) I will definitely be back. read more

I am a fan of the Vitamin Shoppe in general, but really love coming to this location. The employees are super friendly and there are a number of people who work here who are extremely well versed in supplementation. Prices are good - be sure to check out the discount table in the back for some amazing deals. I'm a bodybuilder and a trainer and I come here regularly for my protein and other supplementation needs and to talk shoppe (spelling joke!). All in all my favorite retail experience. Thanks you guys! read more

This is by far the best Vitamin Shoppe I have ever been to. It is very clean and organized, and the associates are extremely knowledgeable about every single product. A new manager, Joseph, took over the store about a year ago, and since then, it is a wonderful place to shop. I can tell that the employees are happy to work there - they are not pushy, but they are available and willing to assist when I need them. I highly recommend this Vitamin Shoppe for all your health needs. read more

They close at 8pm. That alone warrants a one star. Not cool man. Some people leave work late and don't have time to come earlier. I mean I'm not one of those people, but if I had a regular person job then this would suck. I'm also on a rant, because yelp says I'm a "wizard of words" and to keep my thumbs rolling. Who am I to not take that advice. Anyway, later hours or change the hours said on yelp.....that was NO help. Look at me a regular dr Seuss here. read more