I've been dealing with them for a few years now. They have always been professional, fast and friendly. Skilled jewelers, when they replaced my watch battery, they repaired a minor band problem at no charge. Great guys! read more

I was very disappointed with the pricing I received here. I brought in my wife's wedding ring and band to have both resized down by one full size. I was quoted $189 per ring, which seemed extremely excessive, especially since the rings were being made smaller rather than having material added. Wanting a second opinion, I took the rings to the jeweler inside the Benbrook Antique Mall. They quoted $65 per ring. They even explained that their standard charge would have been $45 per ring (charges can very depending on material and sizing), but because the rings have small side stones that require additional labor, the final price was $65 each. That's a difference of $124 per ring for the same service. I would encourage anyone considering jewelry repairs or resizing here to get a second opinion and compare prices before committing. Shopping around could save you a significant amount of money. read more

I Was In Need Of A Clasp Fixed On My Silver Cross Necklace That My Son Had Given Me. It Was An Absolute Treasure To Have Found This Place. Three Of The Nicest People Greeted Me As I Walked In And They Quickly Understood My Issue. They Were Extremely Professional And Gave Me A Straight And Reasonable Price. They Had My Precious Necklace Fixed Beautifully Within A Half Hour. Truly Felt Like I Was Dealing With Friends That Cared. I Would 100% Recommend Them To Anyone That Needs This Service. I Can't Thank Them Enough For What They Did For Me. read more

Fast-Fix Jewelry and Watch Repairs - Jewelry Repair Near Me - Ft. Worth, Texas

They are very good at what they do ! I've had two rings sized , a gold necklace repaired, my watch diamond chips replaced and they haven't failed me one time. Kinda expensive but well Worth the money read more

These people knew just what to do with my Movado watch. Very knowledgeable and friendly. They had me fixed in about 20 minutes. I would have no issues recommending this company to my family and friends. read more

The entire staff was super fast and beyond friendly Told me to give them an hour and and was done and out in 20 minutes from walking in! Highly recommend this place and the staff! read more

Very knowledgeable and reliable service, watch battery was replaced promptly and I was called when it was ready.

Rude and unhelpful. I've been there before but this time they were rude and refused to honor any kind of warranty for the repairs they had done previously read more

Highly recommend! Gerald is very skilled and I was most pleased with the results of the work done.

Although I've had good service here before, today I brought in a kids watch to have the battery replaced. The guy working wanted to charge me $39 for the replacement and basic 1-year warranty. They also had kids and family members just hanging out behind the counter in their work area. The whole transaction seemed dodgy, so I took my watch back and left. read more

Went in for battery replacements for two watches. The girl asked if I wanted to buy a warranty for my watches, $39.95 each. I said no, I just want the batteries replaced. She conferred with the guy that does the work and he said sorry, $39.95 would be the minimum per watch, even just to replace a battery. I went to another jewelry/watch repair place on River Oaks and got it done for $15 each. read more

Awesome service! Came in with a loose diamond and the owner tightened it and cleaned my ring all within 5 minutes. Will always come back here for my jewelry repairs in the future! read more

Fast-Fix Jewelry and Watch Repairs - Fixed & Cleaned - Jewelry Repair Near Me - Ft. Worth, Texas

Very unorganized. Brought a necklace in for sizing and had sled to the clasp to be switched. The young man who helped me didn't note my request for a new clasp so unfortunately it didn't get done. Oh well. When I returned to pick up, they had misplaced the pendant. What made this such a rotten experience was the so called "manager', Bob. She had to be fetched from her break, came in with a snarky attitude, acted as if it was somehow my fault that they're unorganized. When I suggested that the mishandling of my jewelry presented a training opportunity, dear Bob tried to tell me that because no one else has ever complained, there wasn't a need for training ‍ The manager is the one who desperately needs customer service training. She went on to tell me that she was possibly having a heart attack and didn't like her job. Yikes. Another staff member finally located my misplaced pendant (not sure why it was in the laser engraving machine?) so I was able to pay and leave. The hilarious part about this whole thing is that within an hour of leaving the store, I receive a text message asking how my visit went...press 1 for satisfied, 2 for unsatisfied. Of course I pressed 2. After explaining my unpleasant experience, the snarky mgr had the audacity to text me herself saying that what I had experienced wasn't true. Pumpkin, I lived it. It's absolutely true LOL read more

Watches, like wines and country houses, often become more valuable with age (especially if one has owned them for a couple of decades) I've taken two watches there -- a mid range, repectable Hamilton and a (rather more elegant) Cartier (both 1990's tank styles which have appreciated nicely) The battery replacement service takes only minutes (one can stroll, shop or dine at the food court in the Hulen Mall while waiting), and the refurbish service ($290) took only one day. They will do a quick appraisal as well (a detailed one can be had for $92) The manager, Rachel, has been with the Fast Fix chain for over a decade and is friendly, fast and helpful. Highly recommended. read more

Went in for a simple battery replacement on my wife's watch and was told $49.95...for a watch battery! They added that it was a "lifetime" warranty and I'd never have to pay for a battery again. What a ripoff! Caveat emptor, people. read more

Dropped off a ring on the 18th to have some custom work done for a xmas gift, very simple for 120.00 they would cut off the ring and make into a necklace.. I could do this with a Dremel in 5 min and will be! I was told that it would be ready for pick up on the 23rd. I came in asked for it and was swiftly told I was being rude for expecting it to be done today, it was then explained... that they didn't have enough time to do the job , wow, this was an xmas gift hence needing to be done by xmas , why take the order??.. Been a customer for years.. service use to be better . I think my wife and I will find someone else who doesn't yell at and insult customers. read more

I dropped off a watch for minor repair and another watch for a battery change. I was quoted a price and told it would be ready next day. Received a call the next day saying I was misquoted a price and it would cost $20 more. Person was a little rude and unreasonable. Poor customer service. I just picked my watches and will do it myself. This place lost my business. read more

Wanted to get a few links taken out of my watch. I asked the guy how much it would cost and before he could answer me he insisted on taking a look at the watch. As soon as he saw that it was designer he asked for $20. $20?!?! What a rip off...so I left and went down the street and got it done for $6. In response to the owners comment: I understand what you are saying, but it was a basic watch and it took no more than 4 minutes to take a link out. If I were getting it repaired that would have been a different story. All I was saying is that for that particular service, several watch repair shops around town are significantly cheaper than yours. I cannot comment on the other services you provide, of which I'm sure you do a very good job given your 20 years of experience. read more

Thank's again Natalie as well as all the staff you really do treat your customers like family. Thank you for being So professional and always being true to your word! read more

My husband was leaving on a job for a few months and we wanted to resize his grandmother's ring to fit me. Mind you, I had just had a baby 5 days prior and was still carrying water weight and swelling. We were on very limited time and my husband insisted on having it done soon, we were also promised a warranty to size down once the swelling went down. My first problem was when I walked into the shop and was met with the rudest employee. I payed no attention to him as we tested sizes to see how far we would have to size up, he began making comments under his breath every time we would have to go half a size up. I was 5 days postpartum and also blessed with my fathers genetics. I shouldn't have to explain myself. I walked out to find my husband to explain to him why I didn't want it done there but he still insisted. I got over it. fast forward two weeks later and my swelling finally went down so I went back in to get it sized down. No problem. Said it would be done next day. I had to call two days later to ask if it was ready and was told it was third in line to be serviced. Got a message an hour later saying it was ready. Now at this point I was over how rude the employees were. I slipped the ring on and it fit perfectly so I walked out to avoid any more interactions that could potentially hurt my feelings. I got home and my ring is completely ruined. misshaped and it's safe to say I will not return and will have to spend more money to have it fixed. I can't believe I was referred to them by an employee at Zales. What a horrible business. The original service was also $140. read more

This Fast-Fix Jewelry Repair provided me EXCELLENT customer service. Alex was professional and knowledgeable when I called the store to ask several questions. When I arrived at the store, Alex remembered me and the 3 things I needed to have done. He was very reassuring about my concerns and questions regarding removing my diamond from the original setting. He cleaned the ring, tested all the diamonds in it and then allowed me to watch him carefully remove the main 1.14 carat stone. Alex also replaced the batteries in my 2 Movado watched. He was professional, friendly and quick. Excellent customer service and jeweler skills! I will return to this store!! read more

My beautiful ring (an old family heirloom) was resized within the hour. Excellent work!

My fiancé almost lost her diamond from her ring, and they repaired the ring in no time. They even through in a complementary cleaning. Awesome place for jewelry repairs. read more

I don't take time to leave reviews, but the service and repair on my wedding ring was beyond my expectations! Thank you so much!

This place is GOD AWFUL! $20 to replace a band on a watch that cost $10... and quoted $50 to replace a battery on another watch... huge rip off. DO NOT GO. read more

The motherf'er who works in here is an idiot who damaged my perfectly working watch. He ended up swapping a piece from a different watch to my watch. All I wanted was a new battery. Now my seconds hand doesnt work. Plus he took over 1 week to do this. If I had time I would report his ass. read more

I should have read these reviews first ! Went in for a simple battery change and when I picked it up the Roman numerals on the face and dial marker were all loose .. needless to say a perfectly good MK 500$watch (2yrs old)working great , no longer works ... and the only resolution on their behalf would be for me to pay again for them to fix it !!! Never again will I go to fast fix and I will let all my clients know to not waste their money here. read more

Had such a great experience! Would recommend to anyone. Gave me a beautiful box for my jewelry. I had a gold pendant that would not fit on to a gold chain. They fixed me up in less than 10 minutes on the spot and it was only $20. Such a lifesaver! read more

Got my omega watch clean and polish. New management was helpful. Great work. Will come back soon. read more

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Update on my Versace watch:I went inside Benbrook Antique Mall and there's a watch repair inside and I just asked him to replace my battery,I didn't say about fast and fix told me about mechanical issue, he showed me right away that they put a wrong battery that's why it didnt work,my watch is working perfectly good for $12 now.I am glad I listened to my intuition that there's nothing wrong with my watch, save my $295 they asked me for repair.Had a lifetime warranty but not anymore. read more

I broke my chain a couple of days ago and i came in and they gave me a really good deal and i would definitely recommend it. also the workers are really happy and answer anything i ask. read more

I was pleasantly surprised when I was quoted only $19.95 to fix my gold chain! AND FAST FIX HAD IT READY ON 20 MINUTES! If I had known they were going to be that reasonable I would not have waited 4 weeks to have it repaired. Zales wanted $75 to repair it because i did not purchase their gold warranty and i would have had to wait 2 weeks to get it back. I think 20 bucks is a much better deal than $75! Not only that, the guy helping me, Mike noticed a broken prong on my engagement ring. I could have lost my diamond! Needless to say, i had that fixed too!. Mike was so nice, not pushy at all. I will go back with all my jewelry that needs fixing. I recommend these guys. read more

I dropped off my mother ring to be set with 7 stones. My first request was I need it back before mother day and Mike did it in three days flat and it was beautiful my mother was so happy that she cried and my family was very pleased. Again thank you for a job well done. I will keep coming back to do business. read more

This franchise is BAD! The reviews are accurate. This used to be a wonderful place in the corner at Hulen Mall with excellent service and very friendly staff. Now it is one step up from a pawn shop. The person who works there now is rude and abrupt. If you can find him when you walk in he will smell horribly of smoke...all kinds of smoke. His hands are horribly dirty and his language is inappropriate. I went in several weeks ago to replace some lifetime batteries on watches that had been at that location before and he tried to charge me again for a lifetime battery stating that it had never been changed. I still had the battery card. He then said "well, I'm not arguing with you! Just take your watch!" While I was in there several "friends" had clear access to come and go as they pleased. THIS IS NOT TYPICAL OF ALL FAST FIX LOCATIONS! This location should either close or fire that person who is there. DO NOT PATRON THIS LOCATION!! read more

They can get the job done, but they'll be rude doing it. We only went through with the work because we didn't have time to seek out an alternative. We were treated rudely and we witnessed another customer being treated the same way. Unprofessional regardless of the skill available at this establishment. I do NOT recommend. read more