The nicest people ever!! They didn't even charge me to remove a diamond from it's setting. I will…read morebe taking my jewelry that needs to be repaired and my watches that need new batteries to them!

I've been taking my jewelry to them for years when ever something breaks or needs sizing, etc. they…read morealways do a great job, and they are reasonably priced.

My go to spot to get my quick fix for my jewelry and watches. I have gone here many times to repair…read morewatches and they have delivered each and every time. They always are so gracious. They answer my questions. It doesn't matter if it is in person or via phone, I have never had a bad encounter with anyone working here. To take off links from my watch is around $20 bucks. I do remember it being cheaper but then again that was ten years ago. They don't just do link removal. This also do a whole lot of repairs for batteries and such for automatic watches. The biggest buy I had from them was to get my automatic watch fixed. They said it would be done in a week and it was so. 5/5

Alan is the best and the work provided is phenomenal!!! I have taken several gold pieces to him to…read morebe repaired over the years, and even had him add a 14K gold bail to a very special Jade pendant. Each piece is of such quality work and craftsmanship, and his pricing is more than fair. Highly recommended!!!

Friendly Smiles - Fast Service!…read more I went in to get batteries changed on two watches. The battery replacement was quick and the owner said the gaskets/seals looked fine. All in all, I was in and out in less than 15 minutes. I'm sure I'll have to send my watch back to Switzerland for an "official" inspection at some point, but for now, I'm happy with Watchworks.

Vince fixed my mother's 102 year-old ships clock in record time. My previous Clock repair place had…read morea one year waiting period. she is elderly and so thrilled to have it back because she missed the chimes. She said it works perfectly. I will be bringing my clocks to him from now on.

My 3-month-old Mido Big Date, purchased from Jomashop, suddenly stopped working. Every time I wound…read morethe crown, the balance wheel would spin like a helicopter blade. Unfortunately, Jomashop's so-called 2-year warranty was a complete joke--way too many exclusions to be useful. Based on this experience, I would never buy a watch from Jomashop again. I took the watch to a large jeweler/watch store in Walnut Creek and was quoted $600, which felt like a total ripoff. Thankfully, I found Richard through Yelp--and what a blessing that turned out to be. He is incredibly friendly, professional, and clearly knows his craft. He took the watch apart and walked me through each component, even showing me the exact part that was broken. That level of transparency really gave me confidence. It took about a week to get my watch back since he had to order the part, but the pricing was very reasonable, and I honestly feel like I got a great deal. On top of that, he even removed a link from my other watch for free. I can confidently say I've found my watchmaker. Highly recommend Richard to anyone looking for honest, skilled, and fair watch repair.

Richard did an outstanding job cleaning and servicing my 1969 Seiko 5 self winding wristwatch. I…read morehave seen the YouTube videos on how complicated it is to take apart and service and well worth the money. He provides excellent customer service and is an honest businessman. He is located inside Bill's Ace Hardware in Concord. Recommend!

John The Goldsmith does amazing work! He can clean, appraise, and even create custom pieces for…read moreyou! And he has Great dogs, GSPs!

Have had multiple pieces repaired, several necklace chains replaced and diamond earrings reset over…read morethe last few years. If you're looking for an excellent jeweler, John is more than qualified and fair with pricing. I was on the white gold trend in the early Aughts but have since fallen back in love with the look of yellow gold. I've been slowly replacing my white gold necklace chains with fixed pendants-- (my favorite style) to yellow gold chains and they've all turned out so beautifully. John's soldering work is on point as well. I used to work at a jewelry store back in the day that did jewelry repair and I recognize great repair work when I see it. Actually, I plan on going in tomorrow with more repairs and remembered it was about time I wrote this review. Thanks, John!

I want to echo the negative reviews. I've been coming here for several years, I've bought wall…read moreclocks from him as well two floor clocks and had floor and many wall clocks serviced by Joe, and on more than one occasion I've dealt with Joe's attitude. He seems entitled and tell you what he thinks is a fair price. Really? The last time was the last time. I'd left the mechanical guts of a clock with him to be repaired while the chassis was being fixed by a woodcraftsman. This was the poor victim of a shipping fiasco by someone who had no business selling clocks. At the same time I "sold" two wall clocks to Joe that in exchange he would credit $100 toward the repair of the clock in question. Well, after several months, the woodcraftsman could not get around to repairing the chassis due to illness so I told Joe to toss the mechanical guts. He indicated they were really beyond repair anyway. Because the first clock could not be fixed due to the aforementioned woodcraftsman, I bought another and asked Joe to tune it up. At the same time, I brought in another clock and asked if he was interested in it. At first he offered $50, then $75. I told him no and left, but he followed me to my car and then offered $100 toward the second repair. I accepted it only because I knew he already owed me $100 toward the first repair which never happened. So I'd get $200 off the repair of the second clock. But on the claim tag, he noted only the price minus $100, which I planned to bring up with him when I came to pick up the second clock. Well, to my surprise, he could not remember the other two clocks I'd left with him. He asked where were they and I said they were in his possession, how would I know where he put them? Then when I described them and he suddenly remembered, he made a comment about not charging me storage fees for the first clock he'd held onto while I was waiting for the chassis to be repaired implying as if him dismissing the other $100 he owed me would be in exchange for the storage fees. Really? I explained to him it was not my fault the woodcraftsman could not repair the chassis of the first clock and insisted he credit $200 toward the repair, which he declined and argued with he and made some comment about me quibbling over $100. Really? He had three clocks of mine that were worth much more than $200, and yet I let him have them because I knew he'd either fix them and send them to a new home or use them for parts. He had the nerve to insist that the first $100 credit could only be put toward the repair of the first clock. Really? So, I asked him to give me back the two clocks that I'd left with him previously. He no longer had them. He had no response, other than to honor the first $100 credit, but rescind his offer on the additional $100 and give me the third clock back in spite. I left with him shaking his head in disgust and reprimanding me? Really? What the heck is this guy's problem? As others have noted, he seems perpetually angry. And greedy! And when I questioned the repair of the second clock because the pendulum bob was sitting too high in the cabinet and there was too much thread of the rod exposed, he told me I should worry about more important things. Really? Who the heck does this guy think he is talking to customers like this? Instead, stop taking the cheaper and lazy route and fix the clock as it was meant to be fixed with the pendulum bob sitting in the right position. He charged me several hundred dollars for this shoddy repair! Disgraceful! If anyone should be disgusted, it is me. His customer service is deplorable. He gets too personal and treats you like a child. Shame on you, Joe! I'll be taking my business elsewhere from now on!

John helped us resize a watch very quickly and also changed the batteries right away. Everything…read morewas done with great quality, fast and at a fair price. They were polite and very helpful. I really liked that this is a local family business with an honest and friendly approach. I know what I am talking about because last time we went to another place near home for the same work on another watch and it was more expensive with worse service and quality. That is why I would rather drive ten minutes here and get the job done right.

Battery replacement for my mom's heirloom watch. Quick, easy and congenial interaction with Vincent.read more

Exceptional Service Been to him many, many times with small…read morejobs and specialty jobs Not easy to find, but well worth the effort

Watch Gallery in Sun Valley Mall is the place to go for a battery replacement and watch band…read morereplacement. I been coming to Watch Gallery ever since they had their business in Hilltop Mall in Richmond. When they relocated at Sun Valley Mall in Pleasant Hill I been going to them for watch battery replacement and watch band replacement. Mike has been helping me up with my watches since 1998. From dark hair to grey hair he has given me great customer service. If you need to get a new battery or a watch band replace Watch Galley is the place to get them done at.

I brought in a small gold table clock for repair. It was a gift from my husband who had it…read moreengraved for our 21st anniversary. Mike said it was out of style but he was willing to search for the parts to repair it. I was amazed at the reasonable price he quoted. I didn't hear from him for weeks. It had taken him that long to track down the parts. He made no complaints, nor did he charge me anything more for the extended effort and time it took to find the out-of-stock parts. Thank you, Mike, for such admirable service and care for something that meant so much to me. I'll be back. You are my go-to watch and clock store!