As someone who has never been to a jewlers before, i was a little nervous and didn't know what to…read moreexpect when taking my late grandpas watch to be repaired (one of the links had broken when i was wearing it) and was blown away with how kind everybody was. i am so thankful that they were able to fix it and bring it back to its previous glory

Always helpful Fixed prongs on my ring…read more Ordered jewelry from book that I liked. Friendly business too

Visited because I had a pin in my metal band wear out and they were friendly and fixed the watch on…read morethe spot. Would come back if I had a watch repair need!

Always a quick and accurate re ppl air or adjustment. Good prices. Closed on weekends tho'.read more

Cannot sing their praises enough for my experience in their crafting of custom engagement and…read morewedding rings. I went in last year on a time crunch - had a special day come up suddenly that was perfect for the proposal, and I needed a rush order. They were wonderfully accommodating, active communicators, and nailed the asymmetrical design my fiance wanted. My fiance has since been working with them on the custom wedding band, which also turned out beautifully & exactly how she wanted. Huge thank you to Kelly & the rest of the team.

So I try to leave honest reviews, good and bad. I'm also not afraid to admit when I'm wrong and…read moreupdate my review. This will be lengthy, but necessary. I was always an Arney Guess customer. I felt like my first wedding set was well cared for when ever I brought it in for an annual cleaning and inspection. Well I got a new wedding set. I brought the solitaire to them to be sized down 1/2 a size. 3 weeks later I got a ring back that looked horrible on the palm side of the band. You could clearly see where they cut it and made no effort to blend it back together. Also the ring was not polished and clean, as I was used to. I brought both things to their attention and the jeweler came out and said it was no big deal and I would have to live with it. I was not happy, but at the same time, I had always had great experiences before. Well today I called to ask about have the solitaire soldered to the 2 bands that go with it. They were very short and said it would be a 15 to 16 WEEK wait. I repeated "week?" in shock. The woman said "well what do you expect with over 800 repairs ahead of you?* Now hold on... so if I take my wedding rings in to Arney yearly, I would not have them for 1/3 of every year? Not acceptable, especially after my last experience. So today, I made a few phone calls. I got Lorraine Denise, Brillante Jeweler's voicemail and went on to the next highly rated jeweler. I wasn't comfortable with any that I talked to and was torn. Then Lorraine called me back. Wow! I can say with zero hesitation that I was 100% wrong about her. She was so kind and caring on the phone and eager to help. I rushed over after work. Low and behold, her master jeweler was there and guess what? He WAS Annie's excellent jeweler and left Arnie. Not only am I excited to work with Lorraine, as she seems like a very knowledgeable woman who takes pride in her work, but she is also someone that would be fun to have coffee with and talk. I'm also excited that I know I can trust the people she works with to do an excellent job. If you don't come here, you are making a mistake. I will be a life long customer. Thank you Lorraine. I'm excited to have you work on something that is so precious to me. I feel like my jewelry is as important to you as your own! I will always recommend people come to you!

Finding a reputable jeweler is right up there trying to find a great mechanic or lawyer--all are…read morehard to find. Well I've found a jeweler that's excellent at his craftsmanship, pricing that can't be beat and has integrity. I'll visit again to pick up a unique ring for an anniversary gift. My wedding ring had to be cut off due to an allergic reaction. My ring looks absolutely amazing and wouldn't know it had been cut. When you bring your jewelry needs to Sam, regardless of repair or looking for a unique piece, you'll know with confidence you made the right choice.

I had a 'flim flam, shim sham' engagement ring starter set in my possession since 2014. After…read moreenduring (and surviving) one of the worst years of my life in 2025, I determined to create the ring for myself and my survivorship. From the moment I walked into Sam Edwards Jewelers, I knew I had found the jeweler to 'finish' my disassembled ring. Sam is kind, down to earth, so incredibly knowledgeable of the jewelry industry; he is a third generation jeweler who trained with some of the best known in the business. Meredith is an excellent assistant who will bend over backward to help you with your questions. They determined they could work with my 'old' wax mold and still create my ring. The result is absolutely STUNNING! I am so pleased with my ring and so very glad I chose Sam Edwards.

Charlie designed my rings over 20 years ago and they are still just as beautiful. He is always…read morehelpful and friendly and truly cares about his customer's vision. I would not go anywhere else!

Good workmanship and good price…read more My wife damaged the prongs and her diamond came out of her wedding ring. We got a new 2.04 carat diamond and Goss made new prongs and got us all set up better than new. We had him do an appraisals too while he had it. I will use them again.

I shopped at Fink's Jewelers in Roanoke, Virginia on my way to Chattanooga Tennessee. I was…read moreassisted by Ken in Roanoke, Virginia. I also shopped at the Chattanooga location when I got into town where I was assisted by Luis Rodriguez and Alex. My experience at both locations was exemplary of what a shopping experience should be for high-end jewelry and luxury watches. Since I was relocating to Chattanooga Tennessee. I wanted to build a relationship with a local dealer for watch brands and jewelry that I plan on buying. I primarily worked with Luis Rodriguez at Fink's Jewelers in Chattanooga Tennessee. Luis was extremely helpful, knowledgeable, professional and also very easy to work with. Luis spent an extremely generous amount of time guiding me through the process of selecting my first watch that will become part of a collection of luxury watches. While there I also saw a piece of jewelry that caught my eye which is rare. I have very specific taste in jewelry and it's very hard for me to find anything I like for myself or as gift for someone else. However, the selection at Fink's Jewelers is quite exceptional and I actually found a wide variety of stunning pieces I admired. So, I also picked a beautiful necklace along with my first watch during my visit to Fink's jewelry store. I don't often write reviews, but I was so thoroughly pleased and happy with how everything went. So much so, that my entire experience at Fink's jewelry and with Luis Rodriguez earned my praise and a very positive review. Overall Fink's jewelry earned my business for their gorgeous selection of high quality luxury watches and jewelry and the best customer service one could possibly ever hope for. I will be doing business with Fink's jewelry and Luis Rodriguez for years to come. Highly recommended! Rich Casey

My husband & I come here for birthday, anniversary & Christmas gifts for the other & we've always…read morefound something special, we are treated kindly and are even given jewelry cleaner on a regular basis to keep our gems sparkling without having to ask. I've requested multiple times to be on a wait list for hard to find items & I'm always called/texted when those items arrive in inventory, as is my husband. Not only does Finks carry high quality & a huge variety of jewelry their customer service is always spot on no matter who helps us! In fact, we're both coming in for our 12th wedding anniversary this week. An example testimony to their superior customer service: Last year I needed my opera pearls restrung & when they couldn't do it for me affordably they referred me to someone that could!! Now what more could you ask for in a neighborhood jewelry store. Best of all is when we moved here 4 yrs ago we missed our family jeweler so when we learned about Finks early on we've been coming here ever since, they replaced a trusted jeweler for us, that's HUGE!! Note: if they don't have something you're looking for they'll get it for you!! Love them!!!

I have had multiple pieces repaired, and a heirloom diamond custom set into a pendant. Gorgeous…read moredesigns, quality work, and fair prices. I have been coming back for decades. Did I mention, great customer service? I never feel rushed. Highly recommend. .

I have been a client for years. The staff are friendly, helpful and professional. Their work and…read morejewelry selection are top notch. Definitely recommend this local business!

Absolutely the friendliest and fair jewelers in the Chattanooga area!…read moreIn the 18 years that we've lived in the area we have purchased a few items and will shop there for any and all jewelry purchases in the future!!

This location in downtown Chattanooga is not worth a wooden nickel. Took my watch there for…read morerepairs, the ladies working were unfriendly, unsmiling and made no effort to welcome me with any enthusiasm whatsoever. They had my watch for at least two months. I received one voice message from the repair man at their original location stating they received the wrong parts and had to reorder. I called the ladies back several times, they said they would call back when it was finished and never did. I stopped in 3 times before actually getting my watch back, with a crown that was not the same as the original damaged one. No one told me this was happening until I showed up one last time looking for it. The part could not be matched apparently, which is something I would have liked to know before it was installed. For the pleasure of being watchless, ill advised and informed, I was charged $80. Which the indifferent lady pointed out to me was a deal that didn't include labor. Terrible service, do not go here for anything! I've heard the Georgia store is much better, but this place is worthless.