First of all, this is my $500 Yelp review. I am hoping all brides find this review helpful and never have to go through what I have experienced. A day that is supposed to be one of the most memorable and exciting day for a future bride ended up with me bursting in tears inside the dressing room, in a wedding dress, and wearing a crown on my head. I felt belittled, degraded, frustrated, and most importantly, helpless.
My MOH and I went for first fitting on Friday, 07/15/22 and I already mentioned to the lady that I may be changing my reception dress. I was also kind of unsure of the ceremony dress but confirmed with her that there was no other appointment behind us for that evening so that I don't mess up anyone's schedule. When I mentioned about changing the ceremony dress, she said you can't really do that because we've been putting this dress on hold for you. Usually, there is extra charge when you do that. Okay, I get it. The delivery wasn't the nicest and me not having a lot of experience with how dress shopping works, kind of took in her behavior. Should have realized when I first had that sour taste in my mouth. I was inside the dressing room and can hear my MOH asking if we can try on these dresses. Most of the responses I heard was, that one's taken, it's too big for her, it's too small for her, it's reserved, and etc. Despite the frustration, my MOH kept her cool and continued to politely ask if I can try on dresses and persistently asked for more dress options. There was one dress I was interested in and the first thing I was told once again was that one is taken. If I wear the dress, I need to be very careful and only wear for 30 min for ceremony, take off the dress, and make sure there is no damage whatsoever. Wait, wasn't the first thing she told me when I walked in was we've been putting your ceremony dress on hold so other brides can't wear it? Then why is she giving me an option to rent a ceremony dress that is already reserved? It's because it's rental and unless the dresses are particular and unique, alterations can be done so that the brides can wear them as long as there is enough time for alterations and the dates don't overlap.
Anyways, moving on. From the ones I've tried on, it seemed like the best option. I said yes for now and the asst brings out one crown and places it on my head. One crown. Aren't you supposed to show me what options you have and let me take a look at the collection and explore my options? The crown was on my head for literally two seconds and she goes you want this? That's when I burst in tears. I am paying my money for an enjoyable experience and professional assistance in finding a perfect dress for me. I felt rushed and being taken advantage of. When I burst into tears, the asst started to freak out and bring me water and ask me if I was okay. The lady doesn't come to me at all when obviously she knows I was crying. She quietly appears after things settle down and then starts to finally bring more dresses for me to try on to now look for my second dress. Not a single word of sympathy and just totally disregards the fact that I was bawling just few mins ago. Most of the dresses now being brought out were reserved already so they either don't have a lot of options or they are so busy that ALL of their dresses were booked which I highly doubt. I chose my second dress hastily.
The lady is going on a business trip and wanted me to get my first fitting done so that I can pick up my dress in early August when my wedding is towards the end of the month. Okay, fine. But here is the kicker. Apparently, the ceremony dress I chose is a particular one when once alterations are done, you can't really make more adjustments. She asked me you're not planning on gaining any weight right? And don't lose weight either. Once the dress is done, it's done. Ok, hold up again. Final fitting for dresses can literally be done up to a few days or a week prior to the wedding. Telling me I shouldn't either lose or gain weight and I pick up the dress 3 weeks prior to the wedding because you're going on a business trip?
With this bizarre feeling, we left for the night and I couldn't help but feel so wronged and disrespected. I slept it off and woke up this morning hoping I would feel a little better but no. I sent a text asking to please cancel my contract. I felt wronged. You can keep the deposit for taking the time to show us dresses. And the response I got via text? "Yes, okay." No sympathy again whatsoever. Some of you might wonder why I gave up my $500 deposit. Don't get me wrong. $500 deposit is not a small amount to drop but I will consider it as charity.
During Covid, my original dress shop combined businesses with this place so my acct just rolled over. It was a deposit I paid few years ago prior to the merge. It's honestly really sad that I have to go this route when I should really be supporting our local small businesses.
Good luck with your business. You will need a lot of it. read more