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    The Welch Group

    5.0 (2 reviews)
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    Services - The Welch Group

    Car and truck insurance

    Motorcycle insurance

    Homeowner or property

    2 More Services

    Vehicle

    Boats and watercraft insurance

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    7 months ago

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    8 years ago

    Debbie Webb has been helping me finding the best market for my rental home insurance and my primary home. She's the best. Thanks so much.

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    Roy Hooker - State Farm Insurance Agent - State Farm Logo

    Roy Hooker - State Farm Insurance Agent

    (5 reviews)

    Joseph was a great help over the last couple of days helping me get my daughter auto insurance. He…read morewas responsive, professional, and went above and beyond. I highly recommend Joseph and State Farm Agent Roy Hooker IV.

    July 11, 2023 Newest experience: You will NOT believe this,…read morebut Roy Hooker IV's associate Serena actually went in on a Sunday to submit our policy application to Citizens for Property Insurance coverage at our rental. The reason we were rushing at the last minute was because our previous agency let us down. I received a renewal of more than double from the carrier who bought out the one we were with and called to tell that other agency that we were not accepting their renewal offer and requested they shop it among other carriers, to which the agent replied, "Oh, we've got plenty of time for that!" And I replied, "No, not really. I would prefer not to wait until the last minute." Well, they waited until the last minute and maybe thought I would just accept it, I don't know, but I quickly called my State Farm agent Roy Hooker's office and spoke with Serena about seeing what she could come up with. She jumped right on it and got me coverage with Citizens for even slightly less than it was the previous year! Instead of $3200, she was able to secure coverage for $1,500. But here's the even more impressive part: SHE WENT IN TO THE OFFICE ON A SUNDAY to bind the coverage for us before the policy was set to expire Monday morning at 10:00 a.m.! Who does that??? I've worked in the insurance industry for brokers and agencies. I've purchased renters, homeowners, and property insurance for 36+ years. I have NEVER had an agency go to such measures for us. And...last month 6/04/23 State Farm and Roy's staff handled the severe hailstorm damage by helping us file a claim using our Homeowner's policy to get everything replaced or repaired including damage to all 4 of our cars. It could not have been easier! all the way! Like a good neighbor State Farm was there! Again and again!

    The Welch Group - autoinsurance - Updated June 2026

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