I am posting this publicly because I believe Apple Vacations, Marriott, and the Westin Excelsior Rome need to take ownership of what happened and make this right. I booked and paid in full for my vacation package through Apple Vacations, including my stay at the Westin Excelsior Rome. Despite that, when I checked out of the hotel, I was told the hotel had not been paid and my Citibank credit card was charged thousands of dollars for a hotel stay that had already been purchased. That should have been the end of the story once the mistake was discovered. Instead, it became weeks of phone calls, emails, credit card disputes, and finger-pointing between companies. Rather than simply reversing the erroneous charge to the Citibank card that was improperly charged at the hotel, Apple Vacations chose to issue a credit back to the American Express card that I had originally used to purchase the vacation package. While that may have balanced their internal accounting, it did not make me whole. As a result, my American Express balance was reduced, but I was still left with a large balance on my Citibank card--a balance that exists only because the Westin Excelsior Rome improperly charged me for a prepaid stay. To make matters worse, Apple Vacations was unable to provide an invoice that clearly documented my hotel stay had been paid in full before I traveled. Because of that, Citibank reversed the provisional credit they had issued during my dispute, leaving me responsible for a charge that should never have occurred. The financial burden created by this error was shifted to me instead of being corrected by the companies responsible for it. What is most disappointing is that no one took ownership. I expected Apple Vacations to advocate for its customer. I expected the Westin Excelsior Rome to promptly reverse a charge that never should have been processed. I expected Marriott, a brand I have trusted for years as a Marriott Bonvoy member, to uphold the level of customer service its reputation is built upon. Instead, I was left navigating a bureaucratic maze while the companies involved appeared more concerned with their internal processes than with restoring their customer to the position she was in before the error occurred. My travel advisor attempted to assist, but ultimately I was left to fight this battle myself. That should never happen when a customer has paid for a vacation package through a major travel company. This is not about seeking special treatment. It is about accountability. I am asking Apple Vacations, the Westin Excelsior Rome, and Marriott to do what should have been done from the beginning: acknowledge the error, correct it in a way that truly makes me whole, and ensure that no future customer has to spend weeks resolving a problem they did not create. I hope someone in executive customer relations at Apple Vacations or Marriott reviews this and reaches out. I would much rather praise a company for how it resolved a mistake than continue sharing how it failed to do so. read more

I can see why some people have criticized this Westin. It does have some wear and tear and in places can feel outdated. However, in exchange for that you get a true classic elegance that you simply don't find in newer hotels. Places like a modern Ritz can be nicer and much fresher but there is simply no replicating the old classics. Everything feels grand and although not every surface is luxurious you can tell that the size alone is part of the luxury. Rooms are very spacious and although some of the rooms can be a bit plain, they are still classic looking and the bathrooms are quite nice. The bar and breakfast offerings are top notch. The staff were super friendly and accommodating. The pool really feels like an old world hotel and given you're not far from the center of Rome, feels like a real luxury. They have spa services and a gym as well. read more

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The Excelsior is a beautiful luxury hotel. The rooms are ample. Our room had a "spa" bath which means it's longer than your home bath with a separate faucet and handheld in addition to the overhead shower. It also has a bidet that this American does not know how to use so I avoided it. Ample closet space. Bed was comfortable but the pillows were lacking. The lobby is gorgeous with fresh flowers and an oversized chess table. We did not try the hotel restaurant because there are many great Italian restaurants nearby. The hotel is a short walk from Borghese park and a 15 minute walk from Trevi Fountain. The staff are friendly and the concierge helped us book a cart tour of the city. read more

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Stayed 2 nights Overall an excellent hotel and I will surely stay here again!!! Now for the details: Pros Makeup mirror Lots of towels Daily maid service was excellent Response HVAC Comfy beds Large room Package arrived High ceilings Got the upgrade Loved the shower- really loved. Double sink Loved the gym Best shower caps and in the room. And they put two in there which was helpful since we were two girls. Room had space to move around Cons Requested extra hangers- Never got them The old guy at concierge desk not helpful. Several Younger guys helpful to find specific things. One of the outlets near bed was finicky Door didn't close all the way unless you consciously closed it. Carpet could use a refresh Long check in lines at times. But they often put more people by the desk to get through it. read more

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If you want to feel like you just stepped out of the 2020s into an early 20th century masterpiece, book a stay at the Excelsior. Others may dismiss it as "dated," but it feels so authentically old school glamorous that you can overlook the lack of modern day conveniences (numerous USB outlets and outlets in general yet there's a telephone in the bathroom!) and embrace a past that you never had (but might have dreamed about). And what a storied history it has! From world wars to Fellini films to Kurt Cobain's infamous 1994 OD (some may say penultimate attempted suicide). This all appeals to me. What appeals to me less: the hotel bar with drinks in the absurd 25 dollars and up range (and the ambiance is nothing to write home about, unfortunately. It feels very much like an afterthought to the grand ballroom that leads into it). I don't think I've sat down, looked at a menu and left a hotel bar, but I found myself doing just that on our first night. Cocktails at these prices are more typical of the Ritz Carlton and the Westin is not the Ritz! Just tucking that in the middle of an otherwise good review. We had a beautiful, spacious and elegant room. Very old-fashioned, as I mentioned, but I adored it. The bed and linens are delicious (I slept so well every night), as are the towels and signature Heavenly robe. Although I hate to waste my time better spent strolling around the Eternal City, we found ourselves happily returning here for breaks before heading out for the night. Location isn't my favorite to be honest, although just a 15-20 min walk to the major sites like the Trevi, Pantheon and Spanish Steps. Less convenient to the Colosseum and Forum (45 minute walk), the neighborhood is otherwise less ancient charm. Think:more the type you walk through rather than spend much time exploring. It's right next to the imposing US embassy (and other nondescript government buildings) which to be perfectly honest, is more unsettling than anything else. Oh and you can walk to the train station. Not a pretty walk either and one you wouldn't wish to do with luggage. That said, I feel like many people staying here take cars everywhere. Verdict: beautiful and wistfully old fashioned but a one and done for us. I missed our hotel from last year, the Palazzo Velabro, also Marriott Bonvoy but with more of a boutique feel, that overlooked the ancient arch of Janus. read more

Excellent place to stay in Rome. This is an iconic grande dame hotel near the American Embassy. It is within walking distance of shopping and many restaurants. read more

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Old world style. Not super close to anything noteworthy is a welcome relief in the overcrowded Rome center. Us embassy is next door and the rest of Rome is not far. Beds are cozy, rooms are spacious, and bathrooms ample. Service was friendly and helpful. read more

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Loved this hotel, we had a great suite compliments of my Marriott status. Better yet was the bar that we took advantage of every night. The bartenders were purist and did everything to make the perfect drink. I watch how much time they put into the Old Fashion and it paid off. I like seeing bartenders that put the work into making their drinks the best they can be. read more

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Nice, if slightly dated hotel with a nice location near the borghese gardens and huge rooms. The (relatively) inexpensive price (300 eur/night) and included breakfast with omelette bar and nice salad bumped it up to 5 stars for me. I stayed here because there was a conference up the block at the Marriott Grand Flora, but no rooms there were remotely reasonably priced. This turned out to be a great hotel even if the extra few blocks means that it has no view of the Gardens or view of the room to speak of. I wasn't there to spend time in the room though so that was fine. The actual room I got was huge (if a bit dated) and would have had floor space for me to easily do an entire floor workout and an expansive bathroom with a tub, toilet, bidet and rain shower. Mostly wasted on my trip, but still nice enough. The window I had looked out on the interior courtyard which just contained mechanical things, so nothing there. The desk was smaller than I wished for the few conference calls I had to make, but still serviceable. I wish there were a few extra outlets and maybe a few USB plugs (see above about being dated), but it all worked. Other than the location, the other thing was the great breakfast with an omelette bar, salad, fruit, pastries and honey comb. Having a great omelet and some actual vegetables (as well as respectable coffee) to stat my day every day I was here was a huge plus. read more

Clean hotel with modern amenities Staff is friendly and location is Prime and close to all attractions. read more

Large clean room with a comfortable bed. Service was very good. The room service pasta was better than many restaurants in the US.

We are in Italy for 8 days, first 3 days staying at the Westin Excelsior. We took the train from Naples to Rome Termini. An amazing experience (55 minutes for $55Euros pp). From the train stop to the Westin, it's an 8 minute Uber ride $20 Euros with tip. The location is perfect, close to many restaurants, small convenient stores and 10 min walk to Spanish Steps. 45 minutes walking to Vatican City or Colosseum. The 45 minutes go by quickly as you walk through parks, quaint streets and other beautiful Italy scenery. The staff is amazing; friendly, helpful and welcoming. Every hotel employee has been nothing but friendly. They also speak English well. Turn downs every night. Rooms equipped with all the necessities when you're away from home. The rooms are large, clean and include a tv, safe, pre-stocked mini fridge. We have a balcony with a street view. The mornings, with the balcony doors open, are quiet & the fresh air is awesome. This is definitely the Rome experience! There's also a fitness center equipped with 4 treadmills, a bike and free weights. A filtered water machine, refrigerated towels and a sauna. Enjoyed my morning workout. The hotel also offers complimentary coffee through a machine. Concierge and front desk staff at helpful. Amenities are perfect. On site bar with many unique drink options. Overall, an amazing introduction to Rome. The employees are friendly! The room is big, clean and the bed is comfortable. Definitely will return and recommend! read more

Not perfect, but really a top hotel if you can get a good rate--which is often possible and unusual for the neighborhood. The rooms are classic, many with fantastic antiques. The front desk is courteous although not always fast and efficient. Housekeeping is okay. They often miss little details like cleaning all of the mirrors and replacing used bathroom amenities and towels. The Orvm Bar on the property is one of the best in Rome. The restaurant, Doney, is okay but not remarkable. I recommend this Westin if you want to stay on Via Veneto, and book well in advance to get a good rate. read more

Visually stunning, the Westin Excelsior is a treat for the eyes but a frustration for the guests. On the positive side, the hotel amenities are impressive. Common areas are grand and the rooms are massive, some with impressive balconies and views. The gym is perfectly acceptable. But the service is slow, the food and drink massively overpriced, and the concierge ineffective (perfectly nice, but not particularly useful). I grew old trying to check in, watching time move backwards. Charging for WiFi after day 3 is just silly given the room costs and the fact that the Excelsior presents itself as a luxury accommodation. Room service and restaurant quality were well below average and massively over-priced. Roman taxis were on strike during our stay, so we turned to the concierge for travel assistance. They were perfectly nice but had no suggestions other than to simply cancel any plans that required ground transportation - like going to the airport to come home. Their bar and restaurant recommendations were disappointing to say the least. read more

The Westin Excelsior, Rome - Large rooms are really the one big draw at this disappointing hotel. - Hotels Near Me - Rome, RM

It is a beautiful building - as soon as you walk in the lobby area, you are taken to part of its history. They upgraded my room to a lovely/spectacular suite with real antique furniture and balconies. Unlike some of the reviews, my experience was great. All the employees that I encountered - Bellman, Front Desk staff, Concierge, and Bartenders - they were all friendly and helpful. The front desk agents described all the benefits I would get and asked me how my trip was/has been, the bellman explained various facilities when he was escorting to the room, the concierge booked a nice neighborhood restaurant where tasty carbonara was served. The bar was also beautifully designed. I also liked the live piano play. It was a perfect way to finish a busy day while listening to soothing music. Too bad, my stay was only for a night. I'll definitely come back and hoping to stay longer next time! read more

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This is a full service American Hotel that has a lot to offer and a great location. It is located right next to the US embassy. It is a full service hotel with large rooms and a full staff. The Bar was very convenient and the bartenders were very professional and willing to make dinner recommendation and local tips for the area.The hotel has a full service restaurant that has a decent menu and also offers a breakfast Buffet each morning. I liked that the rooms had 2 full queen size beds unlike most European hotels with 2 twins which made the stay comfortable. read more

Good location, historic, clean, friendly staff. Our room had two twins, was huge and bathroom was amazing. Very nice breakfast buffet.

This hotel has historic class. During my time in Rome they made me feel like a King. First class service and a great location. Your right down the street from some great restaurants. My favorite was Restaurant Pizzaria San Marco. ( Not Just Pizza) Real Italian meals. Back to the Westin, they had a 1 man entertainment in the lobby lounge. He played the piano,violin and sang some great music. He was asking for our request (English and Italian). The Westin will be my pick on my next trip to Rome. read more

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What a lousy experience in Italy.! They get a zero for service .. zero for food don't ever order pizza, it's an insult for Italy they don't even know how to make it unless you want to eat raw dough never never again !! They ruined my evening and my dinner Too bad it's a Fancy tourist trap read more

The people here are nice for the most part, but I ran into a very sad man who was working at the coffee table. He was super disrespectful to my mother who only wanted a cup of coffee. We were guided there by the front desk only to be told by a rude old man who was working there to go somewhere else. Aside from that the room is nice and the service is subpar. The elevator sounds like it's about to fall at any minute. We ordered a bucket of ice and the spoon they gave us to scoop the ice was not even clean, it looked like mold on the spoon. I would not recommend staying here especially if you have the money to go elsewhere. read more

The Westin Excelsior, Rome - Spoon with black spot on it, with more brown spots on the bottom. - Hotels Near Me - Rome, RM

The staff and service are exceptional. The rooms are tired and dated. The rooms were nice 30 years ago. Location ix awesome. I'd suggext theMarriott or St Revis same street. read more

€58 for two house gin and tonics and 1 shot of Canadian club 58!!!!! I don't even know what to say ... I would never go back to a place that thinks that is acceptable I understand you are a fancy hotel but almost $75 US for three well drinks is unacceptable I would not support this place read more

The best hotel I have stayed in in Europe. Great service and amenities and staff are very helpful and make your experience amazing. I do not recommend ordering Room Service, as the three times we ordered it, it was very bad. The restaurant downstairs is very delicious however. The Concierge will do anything you need to make your trip enjoyable and comfortable. The rooms are absolutely gorgeous, and the beds are oh so comfy. Hotel ordered us a taxi and had it waiting for us early in the morning for our early flight. Loved my stay here. read more

We would never recommend this hotel to anyone. We thought it was going to be our best hotels of a 3 week Europe trip and it was one of the worst. AC wasn't working in the room, TV's were from the 80's and when we provided feedback to concierge they responded with "I'm not the GM" - horrible customer service. read more

The Westin Excelsior is a beautiful grand hotel centrally located near the Borghese gardens/galleries. The lobby is enormous and ornate and the halls and common areas are also quite expansive. The rooms have high ceilings and and are oversized (a welcome change from most tiny hotel rooms in Europe). The rooms are decorated in a very classic vintage decor, so if you prefer modern design, maybe look at other options. The bathrooms feel their age a bit too and may be in need of an update. The breakfast is served in the Doney Restaurant on the ground floor and includes sidewalk patio seating which is quite pleasant (only drawback of the patio seating is that the tour buses pick up by here so it can get loud/crowded with tourists waiting for pickup). The breakfast was quite nice and they had eggs made to order among a wide variety of breakfast options. The concierge was very helpful too in suggesting nearby places to visit or dine. Also there is a taxi stop just around the corner (it's actually hard to find a taxi around this area and Uber did not working here.) The gym is a tiny tiny room in the basement with some equipment and some workout items. Could use an update as well. read more

They really tried but the property is just tired , service was good , property is well located just old! read more

The property itself was simply amazing and the service was even better. Highly recommend on every level. From the moment we arrived at the hotel we were treated exceptionally Special thanks to General Manager Marc Lannoy for going above and beyond!! read more

There is only one reason I am giving this hotel a 3 instead of the 1 it deserves and that is because of an excellent employee by the name of Rita who helped make our stay, which was turning out to be a disaster, somewhat acceptable. I read some of the other reviews. My experience was almost exactly the same as that of Marc S. There was no bellman to help us with our luggage when we arrived. And there was no ramp to wheel our luggage up so we me and my daughter had to carry our luggage up the stairs. After waiting in the long line because they don't honor the line specifically for gold and platinum members I checked in. I was told we didn't have free breakfast even though we had purchased the breakfast package. I had to argue to get what I paid for. The young girl who checked us in was having a personal conversation with one of the other reception people and was so uninterested in her job it was quite astounding. She asked who helped with the luggage. I said no one and was obviously annoyed about it. She didn't care. We carried our suitcases up a few more stairs to get to the elevator and got to our room as we passed a very large family with at least 10 screaming children under 3 years old. The room was, as Marc S stated, subpar. There was a dirty gross old arm chair and the beds. And we could hear the screaming kids. I went back downstairs and thank goodness spoke to Rita. She (everyone) could hear the screaming kids even at the reception. I showed her the pictures of the rooms they represented online and said it was nothing like that. She said it was their other style of room. (As opposed to the old dirty worn out style??) She showed me three rooms that were a lot better and we picked one. The room was fine at first glance, but as we moved into the room we noticed how stained and dirty the carpets are. And how desperately the walls need to be painted. The concierge was also not at all helpful. I asked for a restaurant recommendation. In all the other about 200 hotels I've stayed at in my life, they always pull out a map, make a reservation, write down the name of the place - something. Here I was told as a huge favor to go three blocks down and there will be a place on the right. I've stayed at many Westin's around the world. I love their heavenly beds. The bed here is very hard and did not feel like a Westin heavenly bed. Like several other people who have written their reviews, I find that this hotel is beautiful on the outside. But it's old and tired and dirty and the staff are in desperate need of a training session so they all give the same customer service as Rita who has been working there for a long time. read more

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I am a Titanium level Marriott Bonvoy member. Booked a room for almost 100,000 points. Arrived at 11:00 a.m. asking for an early check-in. I was told the room was not ready. Understandable. I explored other parts of the city and contacted the hotel hourly. Returned a little before 3:00, and watched several who checked in after me finally receive a room. I asked for the hotel manager to express my displeasure that the room was not ready by check-in (3:00 p.m.). Manager had the audacity to argue that technically check-in wasn't until 4:00. I had another tour, so unfortunately didn't have time to utilize the beautiful yet outdated room. Bell staff was wonderful, but the manager and front desk staff seemed to not care that I was put out. Borderline arrogant, and I think they have lost concern for the customer due to a wonderful location (next door to US Embassy) and the fact they are typically fully booked. It was a beautiful hotel, but not for 100,000 points for a room that I had for about 10 hours. I will not return and will seek another location where I my stay will hopefully be more appreciated. It certainly wasn't at the Westin Excelsior. read more

Stayed here through Tauck Tours. Quieter part of Rome and on higher elevation (cooler). Next to the U.S. embassy. Walking distance to Trevi Fountain, Spanish Steps, pricey shops. Well-heeled clientele. Large lobby areas with 40 (?) foot high ceilings. Friendly front desk staff. Large, well-appointed rooms. Free wi-fi, but beware of hackers using it for remote access (I'm a victim). The hotel's main restaurant offers a beautifully presented, and better-than-average flavored buffet. I'd stay here again. read more

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As a whole I love the Westin chain. However, this Westin was incredibly disappointing. We stayed here for three days at the end of a wonderful vacation. I was looking forward to having a luxurious experience and enjoying a beautiful hotel. Unfortunately, the hallways are dirty and in need of a paint job and a deep cleaning, and our room was extremely run down and dirty. On our first day we spoke to the front desk and let them know that the bedside lamp was broken and the light fixture in the bathroom was ready to fall from the ceiling. They assured us that it would be fixed, but it was not addressed in our three days there. I also killed a cockroach crawling across our floor, and I left the cockroach on the floor. housekeeping did not vacuum it up or remove it over the three days of our stay. It's actually probably still sitting there today. This is the hotel that has rested on its reputation, and nice neighborhood. A disappointing experience overall. Especially as this is not an inexpensive hotel. read more

The Westin Excelsior, Rome - Hotels Near Me - Rome, RM

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Beautiful hotel right by the borghese Gardens. Easy walking distance to the Colosseum, Palatine Hill, and several other key tourist sites in Rome. The interior is a nice mix of historic and new. My room had a beautiful marble balcony, deep soaking tub, and inlaid fireplace. Prompt service made check it easy. Concierge organized a car to the airport, making it a very easy travel day. read more

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Outstanding service and amenities. I would never stay anywhere else! They take care of and have planned for every need. Our room was beautiful and the heat/ ac was wonderful. The bar is one of those places with overstuffed chairs and snacks served with every drink . read more

We stayed in this hotel for 3 nights prior to our cruise. Our room was very spacious with a comfortable bed and large bathroom. It was located next to the US consulate, near the train station, and around tasty cafes. It was easy to get a taxi to the Colosseum or other historic attractions. Everyone spoke good English and were very helpful and friendly. We were well taken care of by the doormen. We would definitely stay here on another trip to Rime. read more

The Westin Excelsior, Rome - Lounge area. - Hotels Near Me - Rome, RM

We have always had stellar experiences with Marriott, both in the U.S and abroad. However, Westin Excelsior Rome was an utter disappointment. Besides the beautifully decorated lobby/ common areas and friendly staff, every other aspect was a complete let down. First, the redeeming qualities: centrally located, within walkable distance to the Colosseum, Spanish steps, Pantheon, Trevi fountain, and plaza Navona. There are also a lot of food options nearby. The staff and concierge were friendly and helpful. Onto the abysmal. Let's begin with our check in. After booking a single king bed online, we were given two double beds. We requested a room reassignment and were initially told that most people just pushed two doubles together for a makeshift king. For a 5-star hotel, we were shocked, and kindly told them that we would rather just have a room with an actual king bed. After a disappointing check in, we finally got to our rooms, which were pretty decent: clean, and with all the usual amenities of a 5 star hotel. Another stingy fact that we stumbled upon: each room is allowed only two bottles of water. If you want more- you get two large bottles (delivered to you by room service at 8 euros per bottle). We found out the hard way. A few other less than suboptimal qualities: wifi comes at a cost (free for one day only), the gym and pool are relatively small (especially the pool). Given that we've had so many positive experiences with Marriott elsewhere, I hope that this specific location is a fluke. read more

This is a beautiful old world hotel on what once was a famous street in Rome. The hotel would get a 5 star but I could never get the hot water to stop fluctuating from cold back to hot...I stayed 6 nights and not once did I have consistent hot water...a small price to pay, the hotel is old but has been updated to modern standards and the food is great. Also the service was always good and the staff was always nice. Only one other downfall, the club behind the hotel starts at midnight and plays loud music all night long...I was out all night long so it didn't bother me but it did wake me up on the one night I went to bed early. read more

The Westin Excelsior, Rome - Front facade. - Hotels Near Me - Rome, RM

When in Rome....you should stay at the Excelsior. This hotel is one of my absolute favorites. I stayed in a sweet junior suite last time I went to visit family and the hotel is spectacular. It is historic but has a lot of classic details: fine antique furniture, thick silk drapes, white crown molding, chandeliers, Empire style furniture and much more. You feel like royalty when you walk through the lobby. The service is 5 star. White glove doormen and extremely knowledgeable staff. It may be located in a tourist neighborhood but it was a good location to get to most sights and other neighborhoods. The dining areas were also exquisite and we had meals both in the hotel and the surrounding area. The prices start at around $360 USD per night (not during busy season) so be prepared to pay big bucks but I truly enjoyed my stay there! read more

With passion for Italian history, and a penchant for healthy living, The Westin Excelsior Rome brings luxury and wellness to a popular Roman street. Centrally located on the Via Veneto, the Westin Excelsior is only a short distance away from some of the most celebrated attractions in the city, such as The Spanish Steps and The Borghese Gardens and Gallery. I stayed at the Westin for one night earlier this month, and was absolutely awed by the presence this hotel embraces on the street. With a muted cream façade, symmetric with rows of windows, the word "Excelsior" shines from the top of the renowned dome. While many have amassed the breathtaking scenery of the building's exterior, I was lucky enough to get the full experience. Greeted by the reds and greens of the holiday, I loved the trees and rustic, natural decorations at the entryway. The lobby was decorated appropriately for the season, with a greenery display of poinsettias, strategically arranged to mimic the cone shape of the traditional Christmas tree. Totally original and upscale, this was just one of many decorations making the hotel a little more festive. I checked in to the junior suite, a spacious accommodation with a separate living room. I immediately took to the window, as the view from the room looking out over the city captivated me. Once I took in the walls around me, I felt like royalty. Lush reds and rich golds everywhere, the suite was the epitome of luxury. I slept soundly in the Heavenly king bed, with plenty of room to spread out and relax. And when it came to relaxing, nothing helped me unwind from a day on the Via Veneto like a soak in the lavish real marble bathroom. I wrapped myself in the complimentary plush robe, feeling divine. The service at the hotel was outstanding, as each person I encountered was friendly and always ready to lend a hand or assist me in any way possible. This truly was an experience I'll never forget, and forever recommend. You know what they say: "When in Rome...stay at the Westin Excelsior!" read more

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Stayed here over the weekend and wished we had booked elsewhere. Staff don't make you feel welcomed, I felt as if I was burdening them at check in desk just by being there. 2 light switches to control all of the lights, so if you wake up in the middle of the night to go to the bathroom, all of the lights in the bedroom will go on as well. No iron/ steamer in the room, though that may be an Italy thing. You're about 10 minute walk from town. Will stay somewhere else next time. read more

I'm giving them two stars for the amazing decor and the soaps! Yes I said soaps! That's it! We arrived as scheduled previously with the hotel per an email request to arrive early. Of course every excuse was made as to why the room was not ready by the trainee desk clerk, then VOILA'! Suddenly in his next sentence he is going to do us a favor and get us a room. Immediately! Wait! Wasn't there no rooms and now suddenly there is? Oh yes! There was! A DOWNGRADED ROOM!!! Oh BUT OF COURSE! We were supposed to be in a deluxe suite. Well there was nothing suite about it. The window over looked a very busy alley that was used for who knows what.... EVERYTHING!!! You hear the clicking and clacking of every cart being pushed down the alley! Then housekeeping service enters the room while we are napping, no biggie unless you're in your birthday suits! However again at 9:43 pm!!!!! This fool shows up AGAIN!!! This is one determined housekeeper!!!! So he's ringing the doorbell, knocking and shouting outside the door!!!! Wakes us up out of a dead sleep and we have an early flight to catch! It's not that I don't like turndown service, or even the occasional noise from the dirty alley view... but at $530euros a night... COME ON!!! SERIOUSLY SAVE YOUR CASH AND GO ELSEWHERE! Unless you need soap! Then by all means!!! read more

The Westin Excelsior, Rome - Hotels Near Me - Rome, RM

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