Very poor customer service. By the a.ount of sealing tape I have had to use, I am sure they are…read moreusing the lowest grade of windows available. After many calls for help that were NOT returned, I stopped calling. Not to mention the installation crew managef was VERY RUDE.

A+ The process of updating your house can get pretty…read morestressful, but the crew at Window Universe made it easy for us! From explaining what we wanted to evaluate when shopping for windows and helping us decide what would be best for our house within our budget, to the actual install and cleanup, these guys were friendly, professional and efficient. Couldn't have asked for a better experience!

We had windows and our doors replaced by Fadely. While the windows seem to be install correctly, it…read moretook way over what they said it would take. The two guys would come for a couple of hours and then leave. The doors are other issue all together. We had all our exterior doors replaced and a screen door added. The screen door fell apart within the year. The front door has warped and we are unable to open it. Another doors on the garage wad not properly install and did a quick fix. If I would do over again I would have gone with another company for the doors. The windows they seem fine just the length of time to get them installed.

My overall experience with Fadely Home Design was excellent. Chris measured my 10 upstairs…read morewindows, addressed all my questions, and provided a fair estimate in a short amount of time. Other companies I contacted delivered high pressure sales and inflated the cost to appear as if they were providing a tremendous discount. Mike, and team, were able to install the windows under extreme winter weather conditions. Everything from ordering the high-quality windows, to delivery, to installation were handled in a professional manner. I highly recommend Fadely Home Design.

I reached out to Merrifield exterior because I have some windows that are failing. Everything was…read moreeasy and everyone I've dealt with has been great. Definitely not heavy on the sales pitch. For 7 windows (1 circular decorative window, 2 tempered bath windows and 4 double hung windows) was about $7.7 K. They also offer financing. They gave me a general timeframe for receiving and installing the windows. I'll update this when I have the windows installed.

I am so impressed with this company. The whole process was a really great experience. From sales…read morethrough the lady scheduling and the installers. Very polite, very professional and they did an awesome job cleaning up. HIGHLY recommend! I love my new door!

in short, window makeover windows fail after 5 years…read more well, it appears that window makeover isn't any better than any other transient window company. i have had window makeover repair and replace many of my windows over the past five years and the first window that i had replaced now is rotten. and window makeover is standing by their 5 year warranty and not fixing or replacing the window. Exactly at 5 years the window needs to replaced. Also all of the repaired or replaced windows will probably need to be replaced as the windows get to be 5 years old. Also don't count on getting records or proof of purchase from window make over because they have changed software and they don't have old installations.

I had the estimator come out and look at the condition of my windows and sashes; very professional…read moreand very fast in getting back an estimate. Tried to call the company to schedule this work and no one answered the call (tried twice) so I left a message. Did not return my morning call until the afternoon and then no reference to what took them so long. Not sure I will go with them if they can't even be contacted to give them the work!!!

We recently hired Lyon Glass Block to replace three windows in our basement (to switch over to…read moreglass blocks). The entire process was wonderful with the Lyon crew- easy scheduling, communication, beautiful work on the windows, on schedule and thorough in cleaning up after their work. We couldn't be happier with the results. Highly recommend!

Had Nick and David come out to our house and install (6) Decora glass block basement windows. They…read moreabsolutely did a beautiful job and were very respectful regarding clean up inside and outside our home. Great people and a great company.

My story with Mr. Window is a little more complicated and drawn out than atypical jobs…read more I signed the contract to have windows and 2 doors installed in 2020. During that time frame between Dec 2020 through July 2021, I went through a divorce, caught long term COVID and wasn't able to work from November to March, and injured my back at work causing me to retire early in May 2024. I remained on disability until May when I retired. Luckily, because of lack of knowledge on Joe's behalf, the front door was incorrectly measured and the bay windows were unable to be installed as they "needed a header" which Joe was going to charge me an additional $4000. I informed Joe I wasn't going to pay the extra money as I had asked several times during the consultation visit if bay windows could be installed. Joe confirmed they could. Joe eventually asked me to pay half , which I reluctantly agreed to. My finances became a struggle so I had to inform Joe I couldn't complete the project at that time as I didn't have the money to pay. We worked out a monthly payment, while it wasn't much, it was at least a good faith showing that I was trying. Finally in the fall of 2024 I was able to move forward and complete the install of 2 bay windows. The door had been written off as undoable. During this time period, I had to have one window repaired, a back door looked at (which is still not fixed and is way out of adjustment), trim around the window and doors (inside and out) missing or has blown off, windows that leak air terribly, and siding that has come loose. To Joe's credit, he was somewhat patient about the delay (what could he have done besides taken me to civil claim court which I had no money to pay him anyway). However, I asked for Joe to come out and do a walkthrough, which was declined as he was "too busy". The bay window project took from the spring of 2024 to fall of 2025 to complete (and is still not properly completed). I called the office and spoke with Andie (who is a very sweet and friendly lady that does her job well), about the issues. The siding was reported to them back on January 19. It was their choice to wait until it warmed up to do the work. Now, Ol' Joe is wanting to charge me $250 the first hour/$199 an hour thereafter, to fix what he couldn't get done correctly in the first place because "their warranty is only for a year after install". Keep in mind, Ol' Joe hasn't spoken to me since he collected the money. He has poor Andie do his dirty work. I would be very very cautious using Mr. Window. Ol Joe can't keep installers because he treats them so poorly and is so difficult to work for so who knows how many installers you may have on your job. He doesn't stand by his products or is labor. If you have a problem and it's out of his timeframe, you'll be paying him big money to fix his mistakes. I will never do business with Mr. Window again. Go with a more reputable and customer oriented company.

In September of 2023. They mismeasured the window so they had to add additional framing. And…read morebecause of this, they had to use this peel and stick vinyl trim on the inside to hide the additional framing. It looks horrible and does not stick very well.

Jack riddle came by our house to give us a quote and offered ways to help us save money which I…read moretruly appreciated. I know some companies try to make the most money off of you. A different technician came out to replace our garage opener and door and did an amazing job. Once he was done he swept out our garage and walked me thru everything and the warranty process. Highly recommend overhead door for your garage opener, door and ext needs! Thank you!

If you are like me, routine maintenance on a garage door isn't on your radar of things to do until…read moreit's too late. Highlights/Tips: + They've been in the business for decades and garage doors is one of their specialties + Scheduling was fast and friendly + Technicians were knowledgeable and friendly. Did the requested work and mentioned/reminded me to keep service up to date to make sure I wouldn't untended issues in the future. They were also no pressure upsale ***Make sure to keep an eye out on their website or coupon adverts in the mail for discounts on services

I had an issue with my garage door panels , i called Garage Door Repair Carmel and they surprised…read moreme with their service! Thank you for the kind technician and specially for the fast response! Big like for the job and the price!!! Cheers

(Garage Door Repair Carmel) did a great job. Professional knowledgeable fairly priced. Certainly…read morerecommend them.