THEY WROTE BACK - I REPLIED…read more.. "...rest assured we know what a tow hook is." "We arrived and informed you there would be a possibility of damages due to the conventional tow hook spots being inaccessible." Apparently, your tow driver does not and did not know where the tow hook on the rear bumper is on this car - the tow hook on the car is on the rear bumper which was easily accessible. This is obvious in the first photo. These photos are also before the pull, they are photos of when it was stuck. Also, the original damage caused to the car was in the front end - not the rear - which is also obvious in in the first and last photo. "I spoke with your collision center as well and sent them the hold harmless form you signed. We agree, this could have been avoided if you hadn't driven off of your paved driveway onto a boulder. " The front-end damage could have been avoided - but your driver caused the damage to the rear axle assembly WHICH NEVER TOUCHED THE BOULDER !!! Also, I too talked to collision center, and they pointed out that although the front was damage by the boulder, your tow driver caused the damage to the rear axle assembly, and that he should have definitely known about the tow hook on the rear bumper and have pulled the car off the boulder from that point - not from the rear axle assembly!

Service here is horrible. They've had my car for over a week. The customer service is rude. I can't…read moresay enough on why you should never ever ever bring your vehicle here to have it repaired whatever you do stay clear from Hill Country customs and New Braunfels Texas .

I definitely recommend this tow company. They arrived quickly and the customer service is…read morefantastic. Julian is such a good guy and hilarious! He made the ride to the dealership fun during a not so fun situation.

J & S Towing was the best from start to finish!! Calling from out of state. I called looking for…read morerates and to set up a tow. Dave gave me a great rate even though my car was unattended and the keys were with my son. Driver (Terry) called me right away, He was already on the way! Picked it up kept me appraised of enrt, on scene, and completion. All I came in contact with were pleasant and kind. Thank you, Thank you, Thank you! Rates were very reasonable. Not only will I use them again if I have the need. If I am ever in the area I will surely stop by to give my thanks in person.

My experience with American RTS was exceptional. The agent was helpful in ensuring that I was kept…read morein the loop about the tow service. The tow truck driver, Christopher, was completely professional, friendly, and treated me with such kindness. I would definitely recommend American RTS to anyone that wishes to be treated like a human being as opposed to just another pick up. Thank you so much Christopher and thank you American RTS.

We had an excellent experience with American RTS Towing after AAA dispatched them to tow our truck…read more Christopher was incredibly friendly, professional, and helpful from the moment he arrived. Before towing the truck, he went above and beyond by charging and rechecking our battery to make sure the issue wasn't something simple. After confirming it was more than just a dead battery, he quickly and safely loaded our truck and towed it to the repair shop. We really appreciated his thoroughness, honesty, and great customer service. Thank you, Christopher, for making a stressful situation much easier. We will definitely use American RTS Towing again and highly recommend them!

1st time visiting this shop and now I will never go anywhere else! Great customer service. My tire…read morewent completely flat from a razor blade and I walked into the shop expecting to purchase a new tire but was super excited when the offer me a repair option. Super impressed and highly recommend this family owned company.

Fast efficient service. You can buy tires from them or bring your own and they will mount,…read morebalance and rotate them. Great guys! Fastest service in town. Support our small businesses! I just found a new tire shop!

Ron and his staff are always amazing!!!! This Tire Shop has always had a tradition since the…read moreoriginal owner(s) "Doves Tire Shop." My 92 Ford Bronco has been there over the last 20+ years and just had another full tire replacement. Ron came in under the estimated price he first quoted. He didn't have to but he wanted to keep me happy as a patron!!! Thank you Ron and crew!!!! Mick Homer Canyon Lake, Texas

Awesome guys! Thank you Ron and Cameron! Knowledgeable and they goes the extra mile to serve! Fast…read moreand efficient. Trustworthy and honest establishment.

I called AAMCO to inquire about bringing a vehicle in for a transmission fluid drain and filter…read morechange. The representative Johnny gave me a price quote and told me to bring the vehicle in on Tuesday since they were booked for the weekend and it was Friday Brought my vehicle in on Tuesday morning i was greeted by Tiffany who was working the customer service desk. After a further discussion into what I was wanting to do, it was recommended that a technician look at transmission fluid since the vehicle had 112,000 miles on it and the fluid had never been changed. After the technician looked at the fluid, it was determined that I probably shouldn't drain it and certainly not have it flushed out as it could cause problems. Current, I have no issues with the transmission so it was not changed. I appreciated the honesty and very timely check. I also was greeted early on by another associate Madeline, who was very friendly and was going about her assigned work as well.. This shop is busy, but they took time out for each customer and my brief experience was pleasant.

Think twice about using this business. I had an issue on the highway and needed a repair right…read moreaway. AMMCO seemed liked the right place for a repair. AMMCO sorta diagnosis the problem was transmission cooler line came disconnected. They reattached the lines and said everything was fine with the transmission. Turns out everything was not fine. The transmission was leaking. My normal mechanic pointed out the leak a day later. I was told by AMMCO they did a thorough inspection. If the inspection took place they would have caught the leak along with several other things that needed attention. I would give 0 stars but that is not an option.

AAA referred me to Hill Country Towing after my tire blew out on IH 35. My driver Donald came right…read moreaway and towed me to a tire shop. He stuck around awhile to make sure I was OK. He was prompt, courteous, helpful - just a great guy. Sometimes heroes drive tow trucks.

These guys were quick, safe, professional and efficient. They were right in time and helped me out…read moreof a tough situation. I had to have a medium duty truck towed and they took care of me with no issues. Fair and competitive pricing and I didn't feel like I had been taken advantage of after the fact. I would give 6 stars if I could. Great job Darrell!

Being new to New Braunfels I didn't know of any Auto Body Shop to take my car too. So I looked…read morearound this shop sounded the best. I called and spoke with Nick in the office, he was very polite & honest & very helpful. I told thim the problem I had with my car, he gave me and estimate which was great. I took the car and felt confident it would work out. Nick kept me updated on everything that was being done on the car. I got my car 6 days later and it was drivable and in much better condition then it was when it got there. This place is great & they value you as a customer, they are very honest and trustworthy, I will be back for all my car maintenance.

Prices much higher than previous mechanic I used to use. My old mechanic charged $45 for an oil…read morechange for example. I told them not to do the battery, they didn't listen and perform the battery change anyway. I could have used a battery from Costco at half the price. Perform the install myself. You have lost me as a future customer. I also said I would replace wiper blade in rear myself.. They didn't listen again! I would have bought and installed the blade myself at a cheaper place.