Theodore Jewelers

Great vendor. I've made two purchases through Peter B, both have been seamless and proper. The…read morewatches were better than described, fairly priced.

It is such a luxury having European watch company in our backyard. They have probably the most…read moreextensive inventory of luxury watches, and the name and reputation to make a buyer feel confident in their purchase. Their staff don't push watches on customers, rather they listen to you and suggest pieces that you may be interested in based on your preferences. They'll probably let you try on any watch that is less than $100,000. I have been many times to the store because I think that it is necessary to try on watches in the metal before purchasing. I love the store, and I hope you check them out.

Yuri's Watches

4.1

(112 reviews)

Great service. Timely and delivered as promised. Would highly recommend. Xxxxxxxxxxxxxxxread more

I needed a new leather watchband and happily found Yuri on Newbury street. He has the best…read moreselection of bands I've seen in the area including a beautiful collection of Italian bands. His prices are very reasonable considering the quality of the product he offers.

Shreve, Crump & Low

3.9

(106 reviews)

This jewelry store was near my home in Newton ma . However the location was turned into a pot shop…read more. So I happened to have bought a few pieces of jewelry here through the years . I now must go to the location on Newbury street Boston Ma . To get my jewelry serviced or cleaned . It's not as convince as being near home . Parking is difficult but we manage . The value is exceptional.

I've been going to Shreve, Crump & Low for almost a decade, and for good reason. The service is top…read morenotch. I've met with Glen in the watch department a few times over the past few weeks. He has been super patient And gone above and beyond. Would highly recommend if you are looking for a watch

Bucherer

2.8

(20 reviews)

I wonder if anyone reads yelp reviews to decide their next watch purchase?…read more My wife and I have purchased from Tourneau | Bucherer thanks our amazing sales associate, Asya. She has made our buying processes so simple and pain free. She let us try on multiple pieces and gave suggestions based on our wrist sizes and preferences. She was honest about how long it would take to get certain watches and didn't lead us astray in the buying process. I refer all my friends to her.

I stopped by yesterday, 7/2/26 to have links added to my Breitling bracelet and the service was…read moreexcellent. He even polished the bracelet. I unfortunately didn't get his name, but he did an excellent job!

Ocean Time

4.5

(68 reviews)

Im someone that has very small wrists. I love changing my Apple Watch wristbands but sometimes…read morethey're just too large. I took two (2) in to Ocean Time today and am extremely pleased with the service. It took about 15 minutes for him to remove approx 5 links from two wrist bands. And the price was beyond reasonable at $25! That being said I highly recommend Ocean Time at The Prudential Mall in Boston.

Ocean Time is a small one-man kiosk. I walked up to have some links in my watch band removed. There…read moreproprietor (?) took care of me immediately. Professional and courteous.

Rolex Boutique

4.2

(25 reviews)

I wanted to personally thank Angel and the staff for the exceptional service you provided over the…read morephone to follow up on the Rolex time piece I'm really nterested . As soon as Jamie answered the phone and looked for Angel , the professionalism, great customer service these guys present and genuine willingness to help is creating the entire process smooth and enjoyable. It's clear that the staff/co. take great pride in representing Rolex at such a high standard, and truly shows the way they treat their clients properly. I really appreciate your assistance .

Bad customer service…read more Long wait. No information Tried to get a watch repair. Could not help Won't say anything useful about Rolex wait either

Boston Watch & Clock Repair

4.4

(140 reviews)

Can't recommend it enough, sized 3 watches and fixed one broken one in 10 minutes. Super…read moreinexpensive and genuine. Hidden gem.

Quick, friendly service. First time there. Will go back to service any watch or clock.read more

Cambridge Jewelry & Watch Buyers

4.6

(26 reviews)

My husband and I wanted to sell some jewelry we inherited, and we are glad we found Jim. He…read morethoughtfully discussed each item with us. He was patient and did not rush us. He clearly explained how he estimated each item's value, and I found him knowledgeable, honest, and down to earth. He took under consignment some pieces he did not want, and within a week he had found buyers for them. You can tell he enjoys this work and wants to do well by his customers. We are happy with our experience with Jim. By the way, one review mentions that Jim does not buy from the general public. That's not true. My husband and I are the general public. We did have to make an appointment.

I couldn't be happier with the diamond earrings I purchased from Jim at Cambridge Jewelry! Jim led…read moreme in the direction of lab grown diamonds and was very knowledgeable about any questions I had. I would highly recommend Cambridge Jewelry and can't wait for my next purchase!

Boston Time Pieces

4.3

(3 reviews)

After discovering Boston Time Pieces on instagram and saw that they had a great selection of luxury…read morewatches I messaged Danny, the owner about a Skydweller with black dial that I was looking for. He told me he had one and that I should come in with my GMT Master II that I wanted to trade in. When I eventually made it into the store he had another Skydweller but this had a blue dial and I fell in love with it. So we made a deal, Danny and his team Ashanti and Jackie made my purchase seemless, quick and easy. Danny and his entire team are stars . They should be in movies! I will return to do future business there and I will recommend them to my friends, family or anyone looking to for a watch or any fine jewelry. Thank you again Boston Time Pieces, you guys are great! Mike G

He customized my watch quickly and efficiently. The price was reasonable…read more Look no further if you have a watch that needs to be resized.

Joseph Gann Jewelers

4.7

(100 reviews)

They are quite negotiable so that helps. Honesty is out the window because of all the markups. I…read morethink you need to sell used cars somewhere in the past before you can work there though.

Me and my girl walking in the Downtown area window shopping and we stumbled into the Jewelry store…read more I was looking at some jewelry I can add to the engagement rings lol. But, they had a bunch of nice items of all jewelry here. First timers at Joseph Gann, and I was impressed with everything here. WOnt say what I purchased, but its all in good hands. Nice people here, and the service was good too.

Boston Watch & Clock Repair

4.4

(140 reviews)

Can't recommend it enough, sized 3 watches and fixed one broken one in 10 minutes. Super…read moreinexpensive and genuine. Hidden gem.

Quick, friendly service. First time there. Will go back to service any watch or clock.read more

Ocean Time

4.5

(68 reviews)

Ocean Time is a small one-man kiosk. I walked up to have some links in my watch band removed. There…read moreproprietor (?) took care of me immediately. Professional and courteous.

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Lynn M.

13 years ago

In the past I have used Theodore Jewelers to repair broken chains and resize rings. I have always been pleased with the work and very reasonable prices. The proprietor is always courteous and professional. Today I stopped in to see if he could fix the broken clasp on my watch. Not only did he fix it while I waited, he did not charge me anything. Such a nice guy! read more

Chuck O.

8 years ago

terrible customer service. dusty old shop. poorly run and rude.

Theodore Jewelers - jewelryrepair - Updated August 2026

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5.0

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We customized wedding bands with Philippe, and he is amazing! So kind and willing to make anything…read moreyou want. Fair prices as well. Will definitely keep coming back to him for all jewelry needs!

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Dolabany Jewelers

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Happy customer! We had an amazing experience with Sam. He was very patient with my son, answering…read moreall his questions and spending time showing him multiple items. We left with a few beautiful pieces, and we will definitely be going back!

It was my first experience and I couldn't have left happier. I had brought in my first watch to get…read morelinks removed and the staff was amazing and attentive to all of my needs. Absolutely recommend!

Marquis Jewelers

3.0

(80 reviews)

I had a watch battery installed here years ago and it failed very prematurely. I returned to have…read moreit replaced and while I admittedly did not have a receipt it is because owner pocketed the $20 cash I had paid him and didn't give me one. Most jewelers date their batteries with a marker and I believe he had as well, but he denied having done the replacement and refused to replace it. For the $1.00 or so, not more it had cost him, since he already had the watch open, the smart thing with respect to customer good will would have been to just put in a new one. But he wasn't smart enough to do that. However he is very shrewd and I think, dishonest. With respect to his incessant TV ads to sell you gold and Rolex watches there for cash, I would suggest you get other quotes on your gold/Rolex before going to Marquis Jewelers!

We needed a repair of an item and found this place was an authorized dealer to do so. You have to…read morebe buzzed in before entering, which was fine. However it was busy each time I was here, and this was my first time exploring this place. I had to wait several minutes before anyone asked if I needed help. Then the conversation was very different than what I had on the phone with them. We recently bought an engagement ring and other items elsewhere, and have spent likely thousands. We can be great customers, but no one wanted to help me, and when they did notice me it was such an uncomfortable experience. I believe the sales ladies were trying to be nice, but the space in the store is very narrow and crowded, and awkward. I was never asked my name, or any other information. They were very apologetic the entire time. I did drop off the item, but after retalking about it and seeing the other reviews, I went back for the item because It was an uncomfortable experience and I was worried something would happen to a family jewelry item. I would definitely read the reviews, as their experience is similar to mine as someone coming in for an item repair. They were more interested in people buying items right away, and did not seem interested in me or my needs as a brand new customer.

Marcou Jewelers

3.1

(20 reviews)

Kenny is nothing short of an institution in Watertown Square. A smiling sage, he pairs meticulous…read morejewelry repairs with morsels of hard-earned wisdom. A true one-man show, he transforms the inconvenience of needing a repair into an experience of increasingly rare customer service. You leave with your prized possessions polished and restored--and your spirit refreshed as well.

Called to see about getting my watch repaired. I asked him if he does repairs and he said "Like…read morereplacing a battery? Of course I can. Been doing this for 52 years." I told him it was just a link that needed to be replaced and that I would be over in a few minutes. He then said, "Call back when you have more time. We're closed." I honestly didn't know what he was talking about since online it says they're open until 6. I told him that and he said "Well it depends on where you're looking. Anyway, we're closed. We close at 4. I'm very primitive, I don't even have a cell phone. Call back another time." That will never happen. What an extremely rude man...

Walter's Jewelry

3.4

(62 reviews)

Absolutely the place to go for watch battery replacement and watch repair. No ridiculous…read moreovercharging here

This place is horrible! Do not go here! I brought them my watch to replace the battery and they…read morebroke it. They did then "fix" the watch, but it was still not fully functional, I needed to buy a new watch, and they charged me for them breaking my watch. I then bought a new watch from them, it broke within a few months, was under warranty, I returned to them, and they refused to repair it, saying the damage wasn't covered by the warrantee, when it clearly was a covered issue. Do not go here for watches, repairs or new watches. And they are not trustworthy, I will never go here again.

Crosby Jewelers

4.6

(48 reviews)

We have been customers of Al's at Crosby for decades. Both Al and John have been 100% professional…read moreand I've trusted them with valuable, sentimental pieces that hold great meaning to me. This time I brought a broken gold bracelet which was restored to its original condition and sooner than promised. A while back Al's son Michael (?) waited on me. This time Alex, another son. Everyone is so helpful there. Bottom line, they take pride in what they do.

Love Crosby Jewelers! Attentive, trustworthy, friendly, personal service. I went into today to get…read moremy watch band fixed, and they were so fast. I've also had my engagement ring re-sized there a few years ago. I would do any of my other future jewelry repairs here again. They are awesome.

Dvin Jewelers

4.8

(37 reviews)

Amazing owners and such nice people. I came in for a luxury watch repair. It needed new batteries…read moreand shortening for a unique band and he did it in 10 minutes for a great price! Will be back for future repairs and shopping for unique vintage jewelry.

High quality work done efficiently and at a very good price. Dvin is also very knowledgeable and…read morehelpful. 5 stars!

Village Watch Center

4.0

(282 reviews)

Efficient service with fast turnarounds, front desk is very helpful and friendly. $50 for two watch…read morerepair.

I had such a great experience with this jewelry shop! I brought in my marathon medal to have it…read moreengraved, and they absolutely exceeded my expectations. The staff was friendly, patient, and really took the time to make sure the wording, font, and placement were exactly how I wanted. The engraving itself came out perfect--clean, precise, and beautifully done.

Adamas Fine Jewelry

4.8

(80 reviews)

The jewelry seems beautiful, but the attitude of the staff is decidedly not. I walked in and the…read morewoman owner looked at me, did not say a word, and begrudgingly acknowledged me when I said hello. Perhaps one has to wear clothes as expensive as the jewelry in the store to be treated respectfully.

There are jewelers, and then there are artisans you trust with the most meaningful chapters of your…read morelife. Adamas Fine Jewelry is firmly the latter. They created my wedding band years ago, so returning to them to design a ring for our anniversary was no question. From the moment we began the process, every interaction reflected care and intention. The experience was unhurried and deeply personal. Their guidance was impeccable and confident, elevating our vision and resulting in a finished piece that is absolutely exquisite. Adamas Fine Jewelry offers exceptional craftsmanship paired with genuine relationship-building. We are deeply grateful to have marked both our wedding and our anniversary with pieces created by them and look forward to many more moments working together.

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