I have been enjoying the bud but not all of the budtenders. Today was the last straw for me. As a…read morebudtender I would think it would be easy to explain the differences between bud versus just explaining stats. This guy was stuck on loop! It's 1 gram. It's 85%. It's sativa. He clearly has zero customer service experience and doesn't care to talk about head or body sensations. That's very rigid behavior and I'm not going to keep asking someone to expand and they be stuck on loop! I politely informed that our personalities were not aligned and the next budtender was great in explaining and giving her suggestions. Don't hire budtenders that are stuck on stat loops. The customers also want to understand the physical experience not for you to repeat the same loop over and over. Not my problem if you didn't want to work today but it distressed my nervous system and I would've started crying from anxiety from that guy had I not stepped away. Edit: Thank you for reaching back out to my concern email. It seemed really genuine so I appreciate that.

Trash place, horrid customer service. They acted like I stole something in that placeread more

Heh, I'm the duke of this jawn for a reason at this point. It is cool, calm, welcoming, easy to…read morenavigate online ordering and in person. The staff is cordial, even chatty if you're vibing. I've not once had to wait more than 30 minutes here-- a god send. Curbside pick up on Mondays is pure fire and extremely convenient. They also a nice patient reward points system. Cause who doesn' t like being rewarded for their $$ loyalty ?! Keep up the good work ya'll.

Customer service is very bad and they don't even have card payment. The worst place I've ever…read morevisited

Made a return visit and received excellent service. The staff are super friendly!…read more I went through the drive through and the line moved fairly quickly. I'm so glad that they've extended their hours out until 7pm. I also like that you can order online and just go pick up your merch. I'll definitely be back!

I do not usually leave reviews, but this experience was disappointing enough that I felt it was…read moreworth sharing. I've spent close to $1,000 at this dispensary over the last two months. Even though it's a long drive for me, I've continued shopping here because it's the place I've always gone. From my very first visit, I was encouraged to sign up for the loyalty rewards program, so I did. Sunday I placed an online pickup order. The website/app gave me the option to redeem my loyalty points, and it processed them into store credit. I noticed the total looked a little strange but assumed it was just a glitch. My order actually showed to be 1.00. I figured this was wrong. I was planning to use my rewards toward a $45 non-THC product. When I arrived, I was told I couldn't use my loyalty points because I hadn't reached a minimum of 7,500 points. This was the first time I had ever heard about a minimum redemption requirement. At no point when I signed up, earned points, or redeemed them through the app was this requirement disclosed. In fact, the app allowed me to convert my points into credit, making it appear that they were available to use. The employee was not polite about it at all and told me I couldn't use the credit. The frustrating part isn't that there are rules--it's that the loyalty program wasn't transparent about them. If there's a 7,500-point minimum, it should be clearly stated before customers redeem their points or make purchasing decisions based on the rewards they've earned. A loyalty program should reward loyal customers, not leave them feeling misled. After spending nearly $1,000 in just a couple of months and making the drive to shop here consistently, this experience has made me question whether my loyalty was actually valued. So for such great customer service I will look elsewhere for a dispensary. I just wanted my 45 dollars I had earned in points.

Find somewhere else to go to. The calling staff are so unprofessional and rude and they call you…read morelike bill collectors before your appointment to make your payment as if you're not gonna pay before you speak to the doctor..... they will text you at 6 AM in the morning before it's legal to call or text you, they will call you at 8 o'clock in the morning so they can get that payment. I guess they are suffering for money because there's no other earthly reason that you would call and text someone and also be rude when they ask you about calling them and outside of Legal calling hours and then cancel your appointment. I don't think the FTC is OK with that. There are many other doctors can do the same thing.

This morning I had a very stressful call with Kendra Hill at the cannabis connection. She was very…read morecondescending and kept talking over me like what I said didn't matter to her. She kept trying to act like I was being disrespectful to her when she was the one being disrespectful to me. To date, I have not had problems with any other doctor and most of my interactions have been good. I was visibly shaking and upset by the end of our call. I asked the company to please not have her contact me again.

Lobby area is always very clean and feeling fresh, also the front staff are very friendly! The back…read moreis very nicely run, the staff and very well informed and are very helpful with suggestions and knowledge and strains. I really like the staff and I haven't had a bad experience with any of the flower!

Meagan was extremely helpful I appreciate her quality customer service…read more Thank you so much

Love this place just wish they opened a little earlier or stayed open a little later, one or the…read moreother to be fair. Anyway the deets, knowledgeable budtenders / patient experience coordinators, good stock/selection, extra enticing specials. That strain of the month deal? Ooooh baby! **DRIVE THRU** is a huge privilege, super convenient location to German Village/Downtown/University/Franklinton/Grandview , and most of my favorite security from the other local dispensaries. All good vibes at the landing. But shh it's still a pretty well kept "secret".

Beautiful facility. Knowledgeable friendly staff! Exceptional products and availability as well…read moreas communication and customer service.