They deleted my review on Google...paid invoice seen below...don't trust these guys, they must pay…read moreto have bad reviews removed... 1 star for quality of work. I had work done by Home Insulation Experts just before Summer of 2023. The sales pitch by John was great. He explained exactly how he was going to try to improve my cape cod style house's insulation, specifically in the attic area. Here is the scope of work, word for word from the paid invoice: "Make an opening in the attic peak/ceiling, Air seal and blow in 790 sq/f of R49 cellulose insulation in the peak floor and slopes (once done close the opening with sheet rock and rough spackle only, no paint). Install 410 sq/f of R13 faced fiberglass batt insulation on the 4 crawl space knee walls (2 we will need to make openings). Drill holes into the 4 crawl space floors and blow in 400 sq/f cellulose insulation, once done seal the holes with wood plugs. Install a 2X3 frame in both sliding crawl spaces doors and fix inside 2" foam board insulation." After the work was done there was ABSOLUTELY NO NOTICEABLE IMPROVEMENT in the Summer or the Winter. I decided to give the insulation idea another shot, but this time I went with another contractor. The new contractor I started working with in early May 2024, when he began the job, explained to me that the knees walls were not sealed and that no cellulose had been blown into the crawl space floors (basically he told me that almost all the work that was done by Home Insulation Experts was providing no value). The insulation was basically sitting on top of the floor in the crawl spaces which provided no insulation help. He also showed me that 3 of my AC ducts were completely disconnected, which was something I suspected occurred while they were doing the job, but wasn't able to prove until the crawl spaces were re-opened. The contractor who just performed the work for me before the Summer of 2024, and did the job the right way by sealing the knee walls and drilling and spraying in cellulose below the floor board cost about the same out of pocket for me (About $4000) as home insulation experts BUT THIS TIME THE IMPROVEMENTS WERE INCREDIBLE. My AC no longer struggles to keep up with the rising temperatures (as proven during the recent heat wave this June). This was something that was a constant source of stress. Also, based on my smart meter usage, my energy usage (based on the same temperatures last year vs. this year as measured so far this summer vs. last summer) are down 25% during the mid 90 degree temperatures. Basically I did an apples to apples comparison based on temperature. Last thing I want to mention. I did reach out to John to see if he could do the right thing and at least compensate me for the work that I was contracted with him for not getting done, but he basically said this is off the table. He said "I will come and fix the job." My response was "You didn't do it right the first time, so why would I just repeat that experience again." He wanted me to drop my current contractor and let him fix the issues instead. WHY DIDN'T ANYONE CHECK THE WORK WHEN IT WAS DONE LAST SUMMER? I saw that as an insincere gesture after I had caught his company in a lie (To John's defense, he never showed up again so he wouldn't know if the job was done right or wrong). I hope this helps anyone looking to do a similar project. My suggestion is, hire a company where the person making promises (be it the sales person or owner) shows up when the real work begins. The owner of the recent company I used was actively involved and serious about quality. Make sure you make this a priority.

I am on the fence about this company. I do not know how the insulation works or how it will perform…read morein the winter. The people are very nice but there is a huge gap on what is communicated in advance and the job performed. They leave you thinking that there will be minimal disruption and that it is "a quick and easy job needing afterwards just touching up the walls that they will leave spackled". DO NOT BELIEVE it. They also say they will access from outside except where there not possible (in our case a stone facade. LIE! I did not stay watching over their necks neither babysat the team. I trusted them. End result, 3 floors, every single room ended up with 5" holes every 1', even the ceiling in one room. Some rooms even double holes every 1'. (Pics) One side they forgot to do so came back a few days later and after we complained they did it from outside. It was like nobody has been here, no dust, no fluff, no holes, no spackling, filling, sanding etc. Meaning, accessing from the outside was perfectly doable). They obviously did not bother accessing from the outside although we did mention the siding will be changed and we preferred that way. From a mess, hassle and a cost perspective, we are 3 times more than anticipated based on what was agreed -given that 3 out of four sides are siding and one is stone. To me, the customer, it seems just another contractor taking a shortcut, making it easy to finish off and move to the next project, while leaving the customer to deal with the aftermath (hundreds of $ just for paint, for dry cleaning the drapes, for general cleaning since literally everything (!)is covered by some grey fluff!! Whichever way they covered things their fluff is on carpets, vents, ceilings, blankets, blinds etc etc. Before we even start painting the whole house needs to be dusted - otherwise the fluff sticks on the paint and makes a dirty mess plus it gets encapsulated in the paint and it's disgusting. It's the classic easy sell -I call it the Mediterranean method :"straight forward, easy, no mess job, throw in also a freebie "will also do the attic at no cost" add a nice smiley face and the victim is wrapped up. Don't be a victim too. Do budget for many many work hours, major living disruption (office accessibility, kids sleeping routine etc etc), major deep cleaning from ceilings to carpets to soft furnishings and blankets, dry cleaning, $ for paint (plus a handyman for many days) per room (esp custom colors) and tons of stress for the whole family. This is just a heads up. PS. One of the managers did offer to pay for dry cleaning the curtains and also left us their scaffolding to use for repainting a cathedral ceiling, which was a nice gesture. What could improve? Transparency in order to be able to make an informed decision as to if and when to proceed with the project. Also a business never thrived long term by taking shortcuts. The 2 stars are because they all seemed like nice people not for the job. Sorry guys, you will not be getting our recommendation to our local residents groups.

I used The Home Insulators to spray foam insulate the ceiling of our basement. I couldn't be…read morehappier with the results. The first floor is noticeably warmer and more comfortable. The team from The Home Insulators was highly knowledgeable and responsive when I asked questions. The cost was very competitive to the market and they completed the job smoothly in half a day. Very good company.

From the owner: The Home Insulators of New Castle are in the business of creating energy efficient homes.We…read moreguarantee the professional installment of any type of insulation, whether it be Fiberglass, Polyurethane Spray Foam, Cellulose, Blown, or Eco-friendly injected foam. We get into the darkest, most uncomfortable places in the home such as the crawl space, attic, basement, for the sake of our customers. Our techniques are adequate at creating a comfortable home during the harsh temperature seasons and reducing energy costs. Give us call for a free energy assessment and/or estimate.

Highly recommend! Very responsive and helpful. Did my spray foam insulation in a timely manner and…read morecleaned up beautifully when they were done. Communication was excellent. I believe I was also given a fair price.

From the owner: We have over 10+ years of experience in the application of spray foam. Our goal is to offer our…read moreservices to a wide variety of the population, where we can cover the needs for insulation in the best interest of our customers. We pride ourselves on delivering desired results as we want those results to be our reputation in the future.