Just had the rudest interaction with a patient 'advocate' at this office. (Beth) She was short,…read morerude, and impatient. I cannot remember the last time I've been spoken to in such a rude manner. Switching doctors immediately.

This is no longer a "family" practice, rather than another business hungry provider. After 5 days…read moreof asking a question about a medication refill and being completely ignored, I finally received a "no" with an extremely passive aggressive and degrading phone conversation with a medical assistant. I have had multiple occasions of passive aggressive communication or no communication at all with this provider. After struggling with light-headedness and migraines for a week, I went in for a 5 minute conversation with no tests or solutions. The doctor insisted it was a "hangover" when I've never really drank alcohol in my life. I wasn't informed on my insurance coverage change, and this 5 minute conversation was $60. I had an odd physical injury being hit with a golfball, and I could hear nurses speaking about my situation and laughing outside the room. Made me feel bad and uncomfortable for asking for a female doctor for my first Pap smear. I schedule visits only to be seen weeks later, and never with my primary doctor. My entire family, friends, and co workers have all switched from this provider as these experiences are widespread. This practice has turned into a money-focused business. There is no family-feel when receiving care.

I love seeing Krystal Auernhamer at this office. The wait is never long and the staff are always…read morefriendly! Whenever I have a health issue, which is quite often in my case, it is addressed right away! I have found a doctor I plan to stay with as long as possible. We have a great relationship and it helps to be able to have open discussions about my health care!

From the owner: Partners in Health is a multi-provider Patient Centered Medical Home specializing in Preventative…read moreand Wellness Medicine. If you are seeking a female provider in Traverse City, Partners in Health is the right place! Angela Pohl, DO is our Internal Medicine doc, and we have two PA's focusing on Family Medicine, Christy Alexander, PA-C and Kirsten Crosby, PA-C. Our newest provider Krystal Auernhamer, PA-C started in January 2018. Krystal is also a Family Medicine practitioner with a strong focus on Diabetes. We are currently accepting new patients and participate with most payers.

A lovely, clean facility, helpful staff, and great medical care. Dr. Craven has been a great…read morephysician and she has made a big difference in treating all the the new ailments that have crept up this past year!

They got me in very quickly (I was there before 11am), they listened to me thoroughly, and checked…read moreevery last thing just to make sure I was okay. Specifically Mary was incredible, she made me feel heard, explained what was going on, and gave me a plan of action going forward. One of the best urgent care experiences I've ever had!

While no one wants to visit a clinic, this place was fantastic. Tammy checked me in after the…read morekiosk. Melissa, took me to my exam room. Kirsten the PA, was fantastic with my 5 stitches that I needed. They were all professional and courteous.

They show up to Pride events as if they are allies, but I found they are transphobic. I told them I…read moredidn't want what was "assigned at birth" on my record and they should leave what I entered on intake forms. They said ok but then changed it without telling me. I had to find out when I saw it on the end of visit sheet. They never discussed it with me, just went ahead and did what they wanted to MY record. They refused to change it back stating that doing so "wouldn't reflect reality" and "would be false." That was right after telling me how proud she is to work for a clinic that supports the trans community. That isn't support, it's the same bigoted rhetoric used on trans people re birth certificates, state IDs, passports etc. It's the same hate being thrown at us from all directions now days. They claim it'd somehow be illegal to have a correctly matched gender on the record, which is ridiculous since it's just a demographic box. Being trans is documented in the medical part of the record. They claimed it's for preventive care and that the EHR would recommend the wrong care, as if providers can't think through that with their individual patients. She used an example for something which wouldn't apply since I no longer have those parts and, by her logic, trans women on hrt would never be recommended mammograms. She made a lot of other nonsense claims but the reality here is that trans people have different medical needs than their cisgender counterparts and adding a wrong gender to the medical record does nothing to address that reality. My record at Munson was my correct gender for many years and there was never a problem so these arguments are nothing but gaslighting. Trans people deserve to have correct records same as birth certificates and other documents. I thought the call was in good faith but it became clear that she had only called me (my complaint was sent in writing) in order to be condescending and rude. She kept saying I understand your perspective then immediately told me it's wrong while repeating the same illogical, made up, bigoted reasons and claiming she's not medically trained when asked for specifics on things she was stating. She wasn't trying to understand anything, rather she was gaslighting me. It was all yet another horrible experience with transphobic medical providers. The worst part about this one, tho, is they're constantly pretending to be allies. They also demanded urine drug screens and controlled substance contracts for prescribing a hormone I've been on for nearly 20 years. Never had any issues and never had anyone ask me to do that in all that time. They were unable to provide any medical or legal basis for this but continued to demand it anyway. She said they can still provide me other healthcare and seemed shocked when I said no. I'm supposed to be ok with getting care from a clinic where they not only disrespect me on my record but also refuse me medically necessary care that I've been on for decades, with plenty medical documentation behind it, solely because I won't sign some b.s. contract or submit to urine screes neither of which have any medical or legal basis. Any provider who would ignore my extensive medical documentation and repeatedly dismiss how I feel about their bigotry and medical coercion, and who would gaslight me when I complain about it, obviously does not have my best interest in mind so why would I want any care from them?? I thought it was interesting that shortly after receiving my complaint the medical director gave notice. He didn't state his reasons. Maybe it's because they are hateful hypocrites or maybe it's because they aren't actually following the law wrt nurse practitioners who are not independent practitioners in Michigan. At this clinic they do not have a real physician overseeing their nurse practitioners in the way the law states they're supposed to. I don't know. All I know is they are NOT allies to transgender people and I'd recommend going elsewhere if you're trans.

They are nice to your face. They have zero problem solving skills. They love referring people…read moreelsewhere if you have more than one issue.Once you have any psychological or psychiatric issues you're told to go somewhere else. They have no problem getting you all set up and doing consultations and hour long therapy sessions only to tell you that "you're not a good fit" just be cautious about using them. Honest to your face they seem helpful .

I don't know how they have been able to stay in business without a formal action from the State or…read morea civil lawsuit against them. Discriminatory medical assistants and negligent practitioners. I have only had negative experiences here and the staff will actively argue with you and lie to cover their total lack of professionalism and their incompetence.

Judy at check in was the sweetest lady ever she was very kind and made the experience great!…read more she needs a pay raise!

I am over the moon with the quality of service and care that I have received at RENUE wellness. I…read moreoriginally came in to see Kimberly and her crew in July. I was at my wit's end trying to get a breast reduction surgery while at a BMI of 39. I had been trying to lose that last stubborn 20 pounds for years but just couldn't get the weight off. I was rejected for Semaglutide by my insurance company because I am not diabetic, so I decided to buy it out of pocket. Kimberly has been with me every step of the way, checking in with me as I titrated on the medication and making sure I came in for the B-vitamin infusions that came with my Semaglutide package. I am now 30 pounds down with a BMI of 31.5 and eagerly awaiting my breast reduction consultation! At one of my appointments, I mentioned that I had been thinking about getting a Botox lip flip and that I suffer from tension headaches. Ali mentioned that Botox can help with tension headaches, which was all I needed to hear - I was back in a week later to plump my pout and immobilize my 11's. I have had wonderful results, both aesthetically and tension headache-wise, and I have zero regrets. During the Botox conversation, I also mentioned that I really disliked the dark wells under my eyes and the asymmetry of my facial features. These can't really be addressed with Botox, but could be with filler. I decided to go ahead with the filler, and I am thrilled that I did. I look natural - no filler mustache or overblown Kardashian cheekbones - just younger, brighter and less tired. Kimberly did my injections with a patient, gentle hand and incredible attention to detail - I couldn't ask for more. Check out my before and after pics - I can't believe the difference! I can't speak highly enough about the care, service and results I have gotten from Kimberly and the rest of the staff at RENUE Wellness. If you're looking for a MedSpa in the Traverse City area, this is your place!

I recently was in to see Alex for Botox. I was very nervous, this was my first. She answered all of…read moremy (many) questions. She was very knowledgeable, professional and patient with me! I love the results! She did an excellent job with natural looking results! Thank you!!!

She has been my doctor for 20 years, she is not through like she used to be, routine visit,…read morecondescending when I asked questions, asked me whos the doctor here? Didnt give me a next appointment as usual, rushed me out of the exam room before doing a test on my heart which I never got results for! Not on portal either. If I call they charge so not doing that. Found myself rushed to the exit without bloodwork slip, no mammogram appointment slip, cant pay my copay like I used to. Kiosks for check in are great idea but how about figuring them out first, epic fail. Do yourself a favor, find a doctor who cares, done here.

Accurate information but not enough time spent listening. Unhappy to address new problems .read more

So I was looking for a new doctor since I hadn't seen one since I moved from SoCal. Dr. Bowerman…read morehad good reviews, so I decided to give her a try. It took about a month to get in to see her, but the wait in the lobby wasn't too long. The office is generally not the best ( a teeny bit grungy). She came into the exam room, I didn't haveto wait too long for her. She's young and very nice, I told her she had great reviews on Yelp. She sat with me and spoke to me about everything, taking her time, not making me feel rushed. She mentioned she would be out on maternity leave in July, I figured that's okay because I won't be needing her too much then, just getting my routine check up now. I was glad to see her good follow up reviews on Yelp. My insurance rejected some of the doctors she referred me to, so when i called the office to get tht cleared up, it turned out she was out of the office for 6 weeks due to bedrest. Her staff is busy and really couldnt help me too quickly, and since she was out of the office, she couldnt call me back about my lab results. I requested an on-call doc call me, who eventually did (after ignoring another request for a call which was more urgent then my results) and was so cold on the phone. I have no doubt she's a great doctor, and I'm not going to blame her for bein preggo, but since I've become a patient around her maternity leave, I feel a bit neglected. Definitely see her because shes a warm doctor who doesnt make your issues feel petty, but maybe wait until shes back from maternity leave and settled in...I've kind of gotten stuck in between, and still trying to work out my referrals.

I've never seen Dr. Bowerman, and she may be wonderful, but her office staff SUCKS! I selected Dr…read more Bowerman to be my PCP back in March and my HealthNet card has her name on it as my PCP. When I called to make an appointment, I was told that her practice isn't taking any new patients. Then why was I able to select her?? Even the medical group had her office listed as "open." I need a refill on a prescription, and I was told to go to Urgent Care. Total and utter crap. Now I have to go through the vetting process all over again.