This petco has a really high turnover rate. Every few months there is a new batch of employees,…read moremost not great but occasionally one knows their stuff and actually enjoys helping people. Even they never stay long though. This has been going on for years, so it's clear the problem lies with upper management. Recently I spent over 5 solid minutes waiting for help to get a creature for my fish tank, was told someone would come and no one did. This was after I wandered for a few minutes trying to find someone. Two employees stayed by the register. One got all panicky and couldn't do it, the other guy stood there the ENTIRE time chit chatting with a customer (personal convo, not just small talk to be nice). I finally gave up, they lost a sale. I'll just start driving over to a different pet store in NY. Oh and the insect feeders are all half dead because they don't provide fresh gel cubes/water.

Absolutely sickening location. It's a gigantic shame that THIS is what the closest pet supply store…read moreto my college is like. Not only is the store filthy, but the poor bettas are kept as if they're being punished for unmentionable sins. For every betta with clear water and decent health, there are five with murky, unchanged water. What's worse is the dead ones, floating side-up, eyes glazed, fins rotting, gills covered in fungus. What's even more appalling than the horrendous conditions is the blatant and cruel disregard and disrespect displayed by the employees for the lives of the fish. When I told a female employee that there were at least three dead bettas, she gave me the snarkiest of attitudes, and said that they "like to float on their sides sometimes". Then, like Darla from Finding Nemo, she grabbed their little cups and SHOOK THEM until either the betta got up (only one did) or continued to float, dead and sorry, corpse desecrated by some crazy, heartless lady shaking it around. She told me that only one of the three I saw was dead, but one of the ones that she shook was DEFINITELY in fishy heaven, but she was too caught up in shaking the poor thing to notice. I have never felt more horror, disgust, and deep-rooted sadness after exiting a pet store. For shame!

Overpriced dog treats, collars, leashes, clothing etc but as to be expected being where it is…read more Staff was great. Picked Ellie up so summer cookies and a "no hide".

This place was hysterical. There's something here for every kind of dog out there- such cute items…read more You could go overboard with the jackets, the booties, the accessories- yes this is where your dog can be outfitted like royalty. Friendly people work here too which makes it nice to shop. Some of the items are a little beyond reach in terms of price but it is definitely cute to browse.

This is an excellent little pet boutique with a great selection of items available. It is clear…read morethat they are passionate about what they do, and I respect that a great deal because I'm crazy about my dog! The treats, toys, leashes, and accessories were all top quality. They clearly care about selling well-made goods. The staff were lovely and struck up conversation as I shopped. This personal touch makes all the difference. I LOVE the log cabin dog house!

Awesome shop for your pets! This place is so cute and unique, there is something for every type of…read moredog here, large or small, athletic or fashionable! The owners are so welcoming and helpful. They greet your pup at the door and have samples of homemade dog muffins. Prices are reasonable and we bought 2 K9 sport sacks so that we could ride bikes with the dogs. The listed prices were cheaper than amazon (not sure if they are knock off, but still worked). If you have a dog, it's worth a visit!

Unfortunately, they are very shorthanded. We have checked both their website and telephone messages…read moreand they have said they are open Sundays. Twice we have traveled 25 miles one way and found the store closed. Very disappointing.

Little off the beaten path for the non-locals anyway but this place carries everything! Even exotic…read morebirds and fish! Everything from setting up your new apiary, birdfeeders, everything for pets, Yankee candles, Carhart everything upstairs in the apparel/shoe department, gardening tools, winter gear, you name it they have it. A wonderful family owned old school yet w a modern slant, hardware/grain store.

Love love LOVE this company. All of their stores I give 5 stars…read more Best place for healthy food and treat selections for your pets. Staff super friendly. Benson's is my favorite pet store to shop. I really wish I lived closer, but then again if I did I'd probably spend my entire paycheck there.

this company does not care about you, they just want your money. the employees are wonderful…read morepeople, the upper management would appear to be the opposite of that. i have personally taken my business elsewhere after realizing how rude and unprofessional these people truly are. do research into better small owned business nearby, and take your business there instead.

I am new to aquariums. I have been to 5 different pet stores in the past month. That said, when I…read morewent to One Stop (OSCP) and walked in, I was not pounced on by staff. I had time to look around at everything I needed. I was stopping in to find a test-kit for my fish tank since I am having issues. I have gone broke trying to get this 29 gallon tank!!!!! So I was very surprised when Dan, had a 30 minutes talk with me, answering my questions, steering me down a sensible path and saving me a lot more money then I was needing to spend. I thought their tanks were great for a busy store. Fish were pretty and looked very healthy. They had a superb selection of live plants, tank backgrounds, fish foods, plant foods, etc. They did have pricey tank decor but that is the #1 observation I have made everywhere, tank decor is as expensive as gas. This store is 35 minutes away from my house, I will be going there and considering this my "GO-TO" fish store. Out of the 5 I have been to, they are reasonable in pricing all around. They could be a little less, but they could also be a little more. This price issue is a reason I will continue to return for mostly affordable fish tank needs. Dan is GREAT! I hope to grow a long term relationship with this staff member as his knowledge, kindness, willingness, and courtesy to save me money, made this a 5 star review! I will call ahead if I can to see if he is working, so I know I am getting consistent advice of how to be a aquarium hobbyist. Thank you OSCP!!

Clerks sincerely try to offer helpful cutomer service however fall seriously short when they have…read morebusy rushes. Better training and organization for dealing w rushes might help? Last time I was in someone said they would go get my order in the back. She seemed the only employee on the floor. I had talked to this same person in the morning to put the order because I pressed for time when I came by to get it. I think she's is getting my order. I wait. And wait. The store is almost empty. More that five minutes later I find her in an aisle having a long chatty conversation with the only other customers in the store. She see's me amd says oh yeah I'll go get your order now. Some time later it shows up on one of the counters but nobody tells me its there. Someone else shows up to check me out (back from break I guess). I ask a question about shampoo as she begins to check me out, decide not to get it and turn to pur it back on the shelf. When I turn around she has moved my stuff aside and is checking somebody else out. It is now 20 min that I've been waiting to pay for an order that was ready before I arrived and this is tue second time I've been put sdie for so.eone else while someone was supposedly helping me. I speak up saying I'm next and that I've been waiting a long time. For this I get yelled at in front of the other customers. All these individuals have been helpful and pleasant other times. But perhaps some kind of protocol for dealing w rush situations would be ideal, like if you are the only one on the floor call for help when someone is waiting a really long time and don't tell them you are working on something and abandon task to chat at length and maybe don't yell at customers for speaking up because you don't know what their experience has been until they tell you.

my visit was great. Anastasia was helpful and patient. she made me feel valued. good selection too.read more

Store Manager Zac at the Wolf Road branch was outstandingly helpful. I've been shopping here for…read moreyears and the service is always to notch. Their "Welcome Adoption Bundle" program is outstanding.

I have been here a few times since moving to Queensbury and I am so impressed with the team in this…read morePet one stop shop ! No matter who I spoke to each time I stopped in, I left smarter than when I came . The employees are incredibly helpful and well informed about anything you ask . Prices are reasonable and policies are consumer friendly. I continue to be impressed by this brick and mortar! No need to shop online ! I support these kinds of local businesses %!

They staff is always friendly and helpful. They normally have a nice selection of different things…read moremy pets need. Benson is the best pet store in the area. It's in a great location (they've had many different locations over the years) but the one they are at is great. I like that I can get what I need and get out. Thank you for always being there!!

The staff is wonderful!!! Friendly, knowledgable!! My dogs love Fromm and it's fairly price here.read more

One of the few places which carry our dogs favorite raw food -- Stella & Chewy. If they're out,…read morethey'll always place an order for us. Great service.

Took the dogs for a bath today at our go to local pet store. What an easy experience! $30 for 2…read moreand they provide the smocks, towels, shampoo and conditioner, but best of all the clean up. We didn't use the dryer but they have that too!

This is a great locally owned pet store! Everyone is always so friendly and willing to help!!…read morePlus they have the best Santa At Christmas time for pet pics AND it's incredibly organized!