I haven't been to This is It, in over a year. So I decided to stop by and give them a try again. I had the bbq rib special for $12.50. I had 4 bone ribs, Mac and cheese and a muffin. The food was delicious and I'm full. Last time I stopped by, I was really disappointed. That's why I haven't been here in awhile. But, maybe I'm safe now and can stop by again. :-) read more

This is it - Southern Near Me - Fayetteville, Georgia

Food is OK Service is lackluster at best. Young lady at cash register lacks manners and professionalism Compared to Southern Fire its a Joke read more

Now I have been a fan of this is it since I moved to Atlanta years ago and the menu has expanded over the last 9 years or so. Plenty of booths to sit at , and i enjoyed looking at the timeline on the wall looking at the history of the restaurant. It was very clean large menu from chitterlings to rip tips to wings. Sides vary from cabbage , greens, black eyed peas Mac and cheese etc. they have servers on the other side to fill your plates. It's post turkey day and the last bit of turkey needed to be eaten but all my sides are gone lol I just needed yams and greens. There were 4 ppl ahead of me. Now idk what happ I couldn't tell you but it took me 20 minutes to get my food. I greens and sweet potato soufflé. I have always loved the greens the sweet potato soufflé was good as well just not as sweet as I thought it would be and it didn't have any marshmallows but I still really like the texture. Total came to a little over $20 for two medium sides. Overall I def will be back just will expect to wait in line read more

The manager George was delightfully sweet and friendly. The service, quality and taste of the food was all excellent. read more

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This Is It restaurants has reduced their carry out carton sizes and food portions yet they're persistent at raising their food prices which is a common practice I've noticed at many similar restaurants. I have complained to the Union City and Fayetteville location about reducing their food portions and carry out carton size; you don't get your money's worth. I pay an average between $17-$25 per visit just for myself when I visit their restaurants and I'm not getting my money's worth in return. Actions speaks louder than words; they won't be getting my money anymore. I've noticed their business has slacked a lot for the past 2 years as people refuse to keep paying their high restaurant food prices and not getting their money's worth. A TOTAL RIPP OFF!! read more

DEFINITELY NOT RETURNING!!!! There was a piece of plastic in my mom's food!!! She nearly choked on it!!! The experience was awful - I ordered food To-Go. I thought I saw the lady place my food in the bag, but when I got home (30 minutes later), I noticed portions of my order was missing. I called the restaurant right away and when I finally got through, I was told that the rest of my order was sitting on the counter (the person who prepared my plate, rang it up, and presented my food had left portions of it on the counter). I drove right back to the restaurant to get the food I'd paid for. The cashier gave me a piece of cake for my troubles. The cake was incredibly dry - I tossed it in the trash. My entire experience with this restaurant-from the food with foreign objects in it to the hard cake and the awful customer service...my entire experience was less than 1 star!!!! HORRIBLE FOOD AND EXPERIENCE!!!!! Never going back!! read more

This is it - This piece of plastic was in my mom's collard greens. She nearly choked on it!!! - Southern Near Me - Fayetteville, Georgia

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We decided to stop by This Is It for the 2 for $35 deal. I thought there was a drive through, but actually it's buffet style. It was a little difficult to order because the acoustics in the open floor plan restaurant make it difficult to hear (or maybe I'm just old?) The buffet had plenty of delicious options! We got 2 main entrees, 2 sides, 2 desserts & 2 drinks. Not only was it a huge portion (enough for two meals), the taste was amazing! We chose: The rib tips, fried tilapia, mac n cheese, collard greens, green beans, cornbread, banana pudding, strawberry & peach punch. All for $39! Everything was excellent! Oh, and I met CeeLo Green while I was ordering! He's a regular! The employees said there's often celebrity sightings at the restaurant. Edit to add: everyone in the restaurant was very nice & our wait wasn't long at all. Overall pleasant experience! Fun fact: did you know there used to be a Mrs. Winner's at this location in the 90's? read more

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Been going to this place since their inception in atl. I love the staff and the food is great but...... since C-19 hit, they have increased their prices making it unaffordable for a family to eat here any longer. We all know that profits need to be high to make them franchises look good, but an empty building because the average person can't afford it..... Do something. read more

Customer service was fine...the food was not..paid $18.00 for 4 of the worst ribs i ever ate...I do not recommend this restaurant

Despite the overall look and cleanliness on the inside of the restaurant which was unattractive, the food was very good. The catfish nuggets were crispy and cooked through and through but the sweet potato soufflé was cooked longer than I would have liked. The coleslaw was average. Overall, not bad but the cleanliness needs work and needs more seating. read more

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POOR CUSTOMER SERVICE, RESTAURANT MANAGEMENT AND CORPORATE POLICY Nov 14 I placed a 2-meal order online and prepaid with a credit card. When placing the order I confirmed the readiness time - 6:05 - met my need to be home by 6:30. I arrived at the restaurant at 6:05, parked and called 770-731-1397 as the confirmation email instructed. The staff member told me they had no chicken and instructed me to wait for 20 minutes and call back. I went into the store and spoke with the manager - Jonathan - who confirmed they had no chicken. I requested that he cancel my order and credit card charge. He said he was unable to do either and I would "have to call corporate". Upon further discussion he said that "they were very busy" and gestured to the 10-12 other customers sitting and waiting for their overdue orders. I left the store empty handed to rush home and later saw that there was a ThisIsIt charge on my credit card. 1. The restaurant should be prepared for dinner time surges. Management 101 2. The online ordering system and confirmation email should not promise times the restaurant already knows it will be unable to meet. Customer Service 101 3. The restaurant had my phone number and email and should proactively notify customers their orders are delayed before they travel to the store. Customer Service 101 4. The idea that a customer must "call corporate" to cancel an order or request a chargeback is ridiculous. Management 101 AND Customer Service 101 This Is It used to have terrific customer service when they began years ago and we enjoyed visiting frequently. However they appear to have outgrown their ability to run a decent restaurant. read more

This is it - Confirmation email - 6:05 Pickup - Southern Near Me - Fayetteville, Georgia

great and quick service on a Saturday night. the ribs, smoked chicken wings, peach cobbler , and especially broccoli casserole were on point! read more

Visited Fayetteville location and it was DELICIOUS The store was so clean! Loved it!

Wow ... I really like this place , but I just went in to get lunch and I ordered a large drink but the manager on duty said there are no large cups then proceeded to charge me for a large drink but give me a medium cup. I mean seriously... I am so disappointed in y'all! read more

I have to ask why this business puts a sign in the window stating it's hours of operations, if they don't honor those hours of operation. Businesses these days do not put their customer first or take pride in the values and codes they themselves apply to the business they own. If it's 9:10 pm and the door says close @ 10:00 pm, google states 10:00 pm, and I have to drive 30 minutes away. It's very rude and unprofessional to not be open when it's only 9:10 pm. A lot of Fayette County restaurants do this and it unsettles me as a customer. read more

This is it - The store hours that isn't honored on both doors! - Southern Near Me - Fayetteville, Georgia

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Wanted to give this place a try because I wanted fried pork chops. 1st I must say for 15 US Dollars these were the smallest cuts I've seen in a restaurant. Secondly they were extremely overcooked on the border of burned. They were so DRY. They actually returned them with no problem and made me 2 more which weren't any better I just threw them away and went to Big Daddy's Dish for my chops. I will never make this mistake again. read more

This is it - Southern Near Me - Fayetteville, Georgia

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My 2nd and probably last time visiting this establishment. The fish tasted "fishy" and smelled like it had been sitting in water overnight. It had a foul taste and it was totally not fit to eat. I have been cooking for over 30 years and know when fish is bad. The manager is going to make it right but it will probably be my last visit. This was my second unfavorable experience and for the money I paid I certainly deserved a better meal after driving home for over an hour from work . read more

This is it - I have eaten here before but this was a bad batch of fish. Although management is going to make it right it will probably be my last visit. - Southern Near Me - Fayetteville, Georgia

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I am a Fayette County resident and for years (27) we had been limited to good restaurants (service and product). For many of those years. When "This is it" came much excitement was felt by most of the community. Unfortunately "This is it" has followed the trend like most establishments in the food and service business. Service, Quality and Quantity no longer exists on a regular basis. Want Home Cooked Food that's good and affordable? Cook and eat at HOME!! read more

I'm from STL and like to eat local (not chain restaurants) when I'm traveling. I was very disappointed with my experience at This Is It. I had the smoked chicken wings. They were cold and dry. I could tell they were not fresh and had likely been in the warmer all day and maybe were even a day or two old. We dined in and we had to ask and wait for someone to clean off a table for us. This was NOT it. I would never dine here again. Definitely over rated and expensive for what I got. Huge failure. read more

Every time I come to town I love stopping here. I made it 30 mins until closing and to my surprise they had oxtails!! I was so excited. The staff was friendly and the food was amazing as usual. I love the fact how much food they give you and I had plenty of food the next day for leftovers. I can't wait to visit again and this time I'll come earlier so I can get some dessert as well. read more

This is it - Oxtails, rice, sweet potato casserole, cabbage - Southern Near Me - Fayetteville, Georgia

Worst customer service from store management, to corporate who made it 10x worse. I will not be back.

"This is it" is becoming a well known soul-food restaurant that is quickly expanding throughout Georgia. I love to go there for their chitterlings.!!! I usually frequent wither the Camp Creek or Decatur location, but since the Fayetteville store opened, its even easier to get good soul food more often. Today my husband and I both got the 2/$25 Whole Cat Fish dinner with a large chitterlings. Let's just say I'm more than happy. Even though it took a lil longer bc of a mix up in the kitchen, Nina ther server as well as the other young lady with the dreds (behind the line) went ABOVE & BEYOND to make sure we left 100% satisfied!!! Great Service, EXCEPTIONAL Customer Servuce and Friendly Employees... I will Definitely go back again!! read more

This is it - Cooked fresh to order, whole catfish dinner. - Southern Near Me - Fayetteville, Georgia

This is the worst spot ever , the service is not that great and the food was very disappointing, no flavor on the food and I did get the chitterlings and they charged me $10.00 more than camp creek , this was my first time at this location but I'll never go back ... and the Mac and cheese taste tainted ...management really need to do something about the quality of food that they are putting out , spending the amount of money that they are asking at least the food should be up to par....I would advise anyone not to go to this location read more

Food is good. Employees on the line were friendly and helpful. Unfortunately, the cash register wasn't working and no one knew how to fix it. Had to go to a nearby ATM to get cash read more

This is it customer service is awful These people are not giving customer service. I ordered food at 9:00pm they threw this food together no barbecue sauce on rib tips they treat customers awful. I will never eat there again. read more

Very poor customer service and for some odd reason the food is never fresh like the other locations. By far, this is the worst one. I like the location on campcreek parkway. read more

They are advertising a $10.99 lunch sand which before 3:00pm. I tried the pulled pork and it really sucked. The meat was at least a few days old. Not the first time the rib tips they brag about old and tough. Someone needs to check the quality of the food serving. This was the Fayetteville location. I decided to try the same sand which at the new location on Hwy 138 and it was worse. They used to have good quality food before the pandemic. Been going downhill ever since and prices have gone up as well! read more

I'm not sure where the idea for boneless rib tips came from, but they are dry and flavorless. This is a fail. When I saw Rhem being dipped up I thought it was meatless meat. read more

The food was great and the customer service played an amazing role when I ordered for a birthday dinner last November. I couldn't have done it without you guys. read more

Stopped here to try and have lunch and was yelled out because I went to circle the back of the building where it appears to be a drive around. Very rude and unprofessional and I WONT be spending my resources here. read more

Well, for starters the lady had an attitude. She didn't greet us and seemed bothered when we told her what we would like. Next, we wait about 20 minutes on our catfish nuggets and once we get them home they aren't even done on the inside. Extremely disappointed in the food and service. read more

This one smelled yummy. The rib tips were fatty. The burnt ends or brisket good but fatty, really fatty. More fat than meat. It costs too much for it to be that fatty. The veggies were good as always. read more

We stopped here for food after my stepsons graduation. There are lots of locations throughtout the Atlanta metro area. There was plenty of available parking. Upon entering, the restaurant was clean, and looks like it's brand new. There are large screens showing the menu and pics of the food. I ordered the 4 piece fried chicken wing dinner, husband had the catfish tenders, and son had the rib tips. Sides we selected: mac and cheese, yams, cabbage, yam souffle, cucumber salad. All were delicious. The fried items were all made fresh, the staff advised the wait was 15 minutes for fried items, but I was ok with it because we were not in a rush. When the items arrived, everything was fresh and hot. I recommend. read more

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Food is pretty good (3 to 4 on scale of 5); deserts are 5. Service is ok, but can be slow at times. Negatives: Witnessed employee putting on gloves to serve food, dropped one, but did not grab a new one prior to getting food to put on plate. Also, they do not give receipts of calculators of amount paid. read more

EVERY TIME I go to this restaurant, it is the same thing. I order the same food every time. Whole catfish with double fries. Never change my order because it is cooked fresh. Well fresh comes with some time. As a matter of fact, I have not received my order in under 35 minutes any time that I have been in this restaurant. I can catch, clean, and cook catfish in under 35 minutes. The young lady that gave me my order, was taking forever!! I was watching my fries get cold because they were waiting on hush puppies that should have been cooked at the same time as the fish. After the LONG wait, she had an attitude because she forgot my potato salad. I will not spend my money here anymore. read more

Food is good but prices are ridiculous. It is now $32 for an oxtail dinner. Their cheapest dinner is around $15 and it doesn't come with a lot of food. read more

I went this evening to grab dinner but ended up not getting anything. This place is nasty! The food area wasn't clean there was food and liquid from the different vegetables all over the food bar. Let's not talk about the drink area. I asked for a cup so I could get some ice but this area had soda and whatever other drink all over the counter and the floor. I was truly scared that I may slip and fall. They really need to do better. It was much nicer when it first opened. With the pandemic going on you would think that they would be much cleaner. I hate to see what the kitchen looks like. read more

This is it, wasn't it!!!! I had the bbq ribs tips, cabbage and I can't even remember the other side. The ribs tip were mostly all bones, hardly no meat and was tasteless. The little meat that was there was chewy. The cabbage was bland and the other side wasn't rememberable because I truly can't remember.. they are a little pricey also. I've had much better bbq at Big Ed's barbecue. I only went here because my cousin suggested it. She had collard greens and smoked chicken wings. She said the collard greens were not tasty..so I tried them; it tasted like vinegar was added to it.. not good. read more

Placed order online on 11/13 for two person meal at the Fayetteville location. Arrived at restaurant at pick up time where I was told they "didn't have any fried chicken" and I'd need to wait an additional 30 mins??? Didn't have time to wait so asked for a refund but was told "I needed to contact corporate for a refund"???? Left with no food and no refund. The staff/ manager Jonathan handled the situation VERY poorly. Won't be going back anytime soon. You'd think they would have figured out this whole order online thing by now. ‍‍ The least they could do was give me a heads up they ran out of food! read more

I really like this is but they seem to be dropping the ball on minor things. My rating is based on every time I come my bread (Texas toast and cornbread) are rock hard. And when I ask for another it's done with attitude and that bread still be hard. Bread can be a petty thing to complain about but when you're spending $17 on a single meal there should not be a single thing wrong with my order. I don't like stale bread so please fix this. read more