I called in stressed out about my situation visiting urgent care and the ER with kidney stones and…read moreinfections. Getting nowhere and running in circles. The staff got me in to see Dr. Barag the same day! While explaining the situation to Dr. Barag he says, "why didn't you call me?!" I was beyond grateful and immediately put to ease! He is very straight forward and solution driven to get you to other specialists and really encourages getting multiple opinions. I was grateful for his care and recommendations.

Wait time to see the dr is ridiculous . Waited an hour and still haven't been seen. Staff is non…read moreefficient. Time to look for a new Dr!

Dr Huang is my doctor at this facility.i found her to be very knowledgeable, caring and thorough.I…read moreknow that doctors should be knowledgeable within their field but they don't always share their knowledge with their patients.Dr Huang took the time to explain my condition to me and explained how to prevent any further complications to my situation.I am happy that I found her and recommend her as a doctor in treating kidney problems.

Avoid Nephrology Associates of Upland and Pomona - Gross Incompetence, Unprofessional Staff, and…read moreZero Patient Care I am writing this review to warn anyone considering bringing their loved ones to Nephrology Associates of Upland and Pomona. The level of negligence, dishonesty, and sheer lack of empathy demonstrated by their administrative staff is appalling. When dealing with specialized medical care--especially nephrology--patients rely on organization, clear communication, and professional integrity. Unfortunately, this office lacks all three. My mother is a patient here, and managing her care has turned into an absolute nightmare due to their incompetent front-office operations. We had a necessary follow-up appointment scheduled for October 8th. Because my mother had to travel out of the country, I personally called the office well in advance to ensure her scheduling was handled properly. She was returning on September 14th, which aligned perfectly with the requirement to get her necessary bloodwork completed two weeks prior to the October 8th date. The chaos began when my sister--unaware that I had already locked in the October 8th date--called the office to ask if there was any chance of getting an earlier appointment for our mother. She spoke with a representative named Francisco. My sister explicitly asked for the earliest possible availability. Instead of checking the file and informing her that our mother already had an active appointment for October 8th, Francisco offered her a date all the way in January 2021. Even worse, despite their own office policies prohibiting duplicate bookings, Francisco booked the January appointment and quietly dropped/reassigned our original October 8th slot to another patient--giving away a date we desperately needed. When my sister mentioned the January date to me, I was shocked because we already had the October 8th slot. I immediately called Nephrology Associates to confirm our original appointment, only to be told it had been canceled. When I demanded an explanation, the staff refused to take responsibility and dishonestly blamed my sister, claiming she had canceled it. My sister never asked to cancel any appointment; she was actively calling to see if our mother could be seen sooner. Why would anyone cancel an October appointment just to take one in late January? It makes zero logical sense. They simply mishandled the booking, gave our prime appointment away, and threw the blame on the patient's family to cover up their mistake. Trying to resolve this over the phone has been infuriating: Dismissive Staff: Every time I call, the staff does not take the issue seriously, cuts me off, and dodges simple questions. Unhelpful Management: When I finally demanded a supervisor, I was transferred to Nathaly. She was completely useless, completely lacked empathy, and refused to actually listen to the problem. I explicitly asked her to review the phone call audio recordings--which would easily prove that my sister never requested a cancellation--and she dismissed it entirely. It is deeply frustrating to wait months for specialized care only to have unprofessional, poorly trained staff ruin scheduling that directly impacts a patient's health. Doctors at this practice need to step up, review their patient feedback, and properly train their staff. To the doctors at Nephrology Associates of Upland and Pomona: Please start taking your practice and your patients seriously. Medicine is not just a business or a cash machine. You have a duty to be honest, respectful, and responsible toward the people who entrust you with their health. I am currently documenting all evidence, call logs, and details regarding this incident, and I will be escalating this matter to the formal medical boards and higher administrative authorities. Save yourself the stress and find a medical office that actually respects its patients.

January 22nd I would like to give 5 stars to Doctor Chu and his Staff! Excellent service and…read moreexplains and easy to understand Five Star for Dr Tran and staff. Excellent service and staff explains well. Easy to understand. Excellent communication and Excellent service. Staff is helpful! Just want to say thank you! I am glad I made the correct decision to switch from Kaiser. I will recommend Pomona valley. Much better service and communication than kaiser. I wish I can give Pomona valley 100 stars because of communication. Doctors and staff excellent at communication.

I had a very upsetting experience with Dr. Khawam. I have been dealing with severe back pain for…read morealmost a year, and the pain has significantly affected my sleep, daily activities, and ability to work. I attempted to have an MRI done three separate times, but because of my severe claustrophobia, I was unable to complete it. I came to see the doctor because I wanted to know if there were other options, such as sedation, that could allow me to get the MRI or if there were other tests that could help determine what was causing my pain. Instead of listening to my concerns, I felt that I was being dismissed. He questioned why I needed the MRI and what I thought it was going to show. He told me that my options were physical therapy and losing weight and suggested that my weight was likely the reason for my back pain. I understand that my weight is something I need to address, but I know my body, and I know that the severe pain I have been experiencing is not something I should simply be told to live with because of my weight. I was looking for a doctor to listen to me and help determine why I have been in so much pain. When I became upset, he told me to give him a moment while he spoke with a colleague. When he returned, I felt that his attitude toward me was even worse. He asked me what I thought was wrong with me. At that point, I became overwhelmed and walked out because I no longer felt comfortable continuing the conversation. I want to give a special thank-you to the front desk staff. They listened to me when I came out of the room upset, allowed me to explain what had happened, and helped me get connected with Corrina, the nurse. I truly appreciate them taking my concerns seriously instead of ignoring what had happened. I am also very grateful to Corrina, who called me, listened to me, apologized for my experience, and told me she would speak with the doctor and his supervisor. Most importantly, she actually helped me move forward. She was able to get a CT scan ordered as an alternative since I could not complete the MRI, as well as referrals to neurology and neurosurgery to explore other options, including ways I may eventually be able to complete an MRI. My CT results showed that there are issues with my spine that require further evaluation, which was extremely upsetting to me because I felt that I had initially been ready to be dismissed as simply being overweight. I am sharing this review because patients deserve to be listened to, treated with compassion, and taken seriously, especially when they are experiencing severe pain. I am thankful that I spoke up for myself and that the front desk staff and Corrina took the time to listen and advocate for me. Without their help, I don't know if I would have gotten the additional testing and referrals I needed. Thank you to the front desk staff and especially Corrina for treating me with kindness and helping me when I felt like I wasn't being heard.

There hours are not correct all over the place photo says they close at 2 it's 1pm and it's closed…read morefor lunch... another person had an appointment at 1 and it's closed

Dr. Leon and Martin are amazing! I've been going to them for many, many years. They are a hidden…read moregem of a great clinic! Yes they are busy and might not be able to answer the phone all the time. I would recommend just going there and waiting in line. Go early!

I have been trying to get an appointment for the past 2 days. Their voicemail mailbox has been FULL…read moreand I have not been able to get a hold of anyone. How can a doctor's office have their appointment line full? Very very unprofessional.

Dr Saad is a wonderful Dr. he's patient and thorough. He does the thyroid ultrasound in office and…read moreact quickly on any medical concerns. Cyndi with authorizations department is extremely helpful and answers all of your questions. The front office are great too.

Went once and won't go back. Getting an appointment with the nurse practitioner was easy, and the…read morereceptionist was very friendly, so those are plusses. After that I was rushed, despite being there early and starting the appointment on time. The APRN seemed annoyed the whole time, and she did uncover some helpful hormone stuff going on with me and I appreciate that. The bedside manner was so poor, though, and I'm middle aged and have no patience for that anymore. Back for the hunt for a decent gynecological experience in this area. This office ain't it.

I am so glad that I will be back to see Dr.Easter as my Gynecologist. He is one of the best doctor…read morethat I've seen before. Let me compliment his staff Kaylee, she is very courteous,polite, very knowledgeable in terms of insurance. I must say Kaylee is one of the best receptionist that I've spoke to that fit on this job. A person knows how to speak to people, will listen to you and make you comfortable. Keep up the good work Kaylee, you are one of the asset of Dr Easter's clinic.