I originally found this dental office just by googling a local dentist. They had really high…read morereviews. Within the first phone call, I already understood why. Dominique was very personable! She answered all my questions. Helped me navigate my son's busy schedule and the dentist available times. She was so patient. She told me Vickie would be calling to help me verify the insurance. Ms. Vickie...is the GOAT. She is so kind!! When you meet her, you feel like she's some how apart of your family?? Or like, a friend you've known a really long time. She so just...kind. Went over every detail of the bill. Made sure I fully understood and agreed with next steps. I appreciated that once in office both Dominique and Ms Vickie spoke directly to my children. Acknowledged them as the patients and as people. The office is very clean. What I appreciated THE MOST, and I told them, was their scheduling was superb. We walked in for a 1 oclock appointment, and was seen at 1 oclock. We didn't sit in the lobby waiting. There was no one in there until we left. We've been there 4 times now (kids needed some cavities filled and we spread it out for time) and each time, no one is coming until we're walking out. They have it DOWN. I appreciate people that respect my time. I hate waiting 30 min to an hour or hour. Arriving on time to sit. The technology in office was very good. The doctor was excellent. Explained everything. Give recommendations. Got the work done. I highly recommend it. And once you meet the front office, you'll know they definitely reflect the back office and the doctor. It's great here.

Let me start by saying 10/10 RECOMMEND! I have always feared the dentist ever since I can remember…read morebut Dr. Tran is absolutely amazing! He is a very honest, knowledgeable dentist and will explain your treatment in detail. He also has an amazing staff working for him. Vickie is super sweet and goes on and beyond to make sure everything is good with your insurance before your visit. Valerie and Dominique were also super sweet to me during my visits, they were helpful in calming my anxiety prior to treatment. They explained in detail the process and reassured me I was in good hands with Dr. Tran. Overall, the office is very clean and welcoming. I will definitely recommend this dental office to my friends and family. I have found my forever dentist!

So today 8/7/26 I came in for a root canal and I tend to have a lot of anxiety going into dentist…read moreoffices but the staff immediately welcomed me with the most friendly and positive attitude! Once i got in I got a tour of the office and it was the most clean and friendly environment my nerves started to ease but i felt like i already knew i was in good hands. Renee, dr kao, michele, and the rest of the staff made me feel comfortable i was given headphones and a squeeze ball my biggest fear was feeling the procedure my past experience was not gentle and i felt everything but with dr kao and renee were amazing and gentle i didn't feel a thing in conclusion im grateful for this team and this office in general not only for making me feel comfortable but having compassion and empathy I found my new dentist office !!

Best dentist experience of my life! Dr. Sima and everyone at the office were awesome: from start to…read morefinish. Dr. Sima took her time w/ my teeth and gave me so many tips. I will definitely be coming back this year for my second cleaning. :) I am so glad the SGV has an awesome place like this!

Best dental office I've ever been to, care is amazing from the front office, to the assistants,…read morehygienists, and dentists. The interior is well furnished and maintained.

Dr. Audrey is amazing. I just moved and had to get a new dentist. I came for a cleaning and was…read morebrought back in a week later to fix a filling I had complaints about. Dr Audrey and team took really good care of me and addressed all of my concerns!

wow, i am amazed by the quality of care and the softness of the staff. every team member i spoke to…read morewas very kind, professional, and helpful. they are also well staffed so wait times are short. this was my first visit and i was very grateful at how the providers listened and built a great treatment plan with me. my previous dentists were not as willing to work with me on a treatment plan. in the past, i had been concerned about my receding gum line. my most recent dentist, another private practice, had nothing to say. i got a second opinion and he said there was no concern, that my teeth were growing and elongating. well, fast forward to my visit at west covina dental, Dr Abu took a look at my x-rays and did advise there was a bit of bone and gum loss. finally, i don't feel crazy! it was wonderful to be taken seriously and have treatment to prevent further loss. periodontal services can cost a bit so if i can prevent it further, i will. my hygienist Maria Bonilla made sure the procedure was comfortable and enjoyable. she was a master with the tools and i seriously have never had cleaner teeth. i have quite a few follow ups and i am looking forward to having them as my dentist. shoutout to my dentist Dr Abu, my hygienist Maria Bonilla, Jasmine for finance and Angel for finance and front desk. everyone was awesome!!

I was a patient at this practice for several years before relocating out of California in 2021…read more After recently moving back, I returned because I had previously had positive experiences here, particularly with Dr. Zak, who was always professional. Unfortunately, my recent experience was very different and led me to find another dentist. I returned with a specific concern about an area on my gum that I wanted evaluated. I called ahead, explained why I was coming in, and arrived prepared for treatment. Once brought back, the visit immediately moved into their standard diagnostic process, including regular X-rays, 3D imaging and photographs, before I had really discussed the concern that brought me in. I asked why the X-rays were being done. This was not a refusal. I was simply asking what we were doing and why. The question seemed to catch the staff member off guard. When the doctor (Dr Abu) came over, much of his explanation centered on the fact that I had not been to their office since 2021. This convo was also in an open space. I completely understand that. I completed the entire diagnostic process, including the X-rays, 3D imaging and photographs. I was never questioning the clinical need. My concern was the approach. There is a difference between explaining how updated imaging will help evaluate a patient's oral health and repeatedly emphasizing how long it has been since that patient was last there. I had relocated out of state and only recently returned to California. More importantly, providers do not always know why someone has experienced a gap in care. People relocate, lose insurance, experience financial hardship, or go through circumstances a provider knows nothing about. Repeatedly focusing on that gap can come across as judgment/presumption rather than clinical explanation. I tried to explain this distinction directly to the doctor at the end. I made clear that I understood why the workup was necessary and was not questioning his clinical competency. I was giving feedback about the communication and patient experience. Even then, he continued returning to the fact that I had not been there since 2021 defensively. That point was not being heard. By the end, I was presented with more than $600 in recommended services after insurance. I had the money and had gone there prepared to begin treatment that day. I declined because I was no longer comfortable continuing care with that doctor. This was not about being unwilling or unable to pay. It was about the experience. I later sent the practice written feedback and received no response. I have since established care with another dentist. My takeaway is that this practice operates through a highly standardized process. That may work well for patients who prefer a polished, modern, corporate-style dental office. The office is "friendly" in a performative sense, but my experience did not feel warm or individualized. If you have one immediate concern and want it evaluated first, with a conversation about what is necessary before moving into a larger workup or treatment plan, I would ask very specific questions when scheduling. Based on my experience, their standard comprehensive process appears to take priority over tailoring the initial visit around the concern that brought the patient in. There is nothing inherently wrong with a standardized process. The issue is when it leaves little room for curiosity about the person moving through it. Patients can understand that their teeth need work and why imaging is necessary while still deserving clear explanations, sensitivity, privacy and participation in their care without feeling judged. I returned because I had previously trusted this practice. I arrived prepared to spend more than $600 on treatment and ultimately chose to spend that money elsewhere. For me, that decision came down to the patient experience, not the treatment recommendation. I also did not appreciate discussing my concern with Dr Abu in an open X-ray area near the hallway and front desk. It felt unnecessarily impersonal too.

I went to Smiles West Dental & Orthodontics for a routine cleaning and was told I had two very…read moresmall cavities. Tooth #31 had zero pain or sensitivity before treatment. After Dr. Lauren Gleason filled it, I developed pain when chewing and sensitivity to hot and cold. After multiple return visits and two unsuccessful bite adjustments, I got a second opinion, told me the tooth had been unnecessarily over-drilled and the filling was placed extremely close to the nerve. I now need a root canal and crown on a tooth that had no symptoms before the filling. They also took unnecessary x-rays the last visit just to charge insurance. Worst Dentist office I've ever been to. *I previously attempted to resolve this directly with the office through multiple follow-up appointments and discussions before leaving this review. Unfortunately, no solution was offered, and I ultimately had to seek treatment from another dentist. After obtaining a second opinion, I was informed that the tooth had been unnecessarily over-drilled and the filling was placed extremely close to the nerve. I subsequently required a root canal and crown on a tooth that had no pain or sensitivity before treatment. **This review concerns Smiles West Dental & Orthodontics at 470 W. Badillo St., Covina, CA, where Dr. Lauren Gleason performed the filling. The office's response incorrectly states this review is for another practice despite my correction.

Receptionist Very Rude, they also sent me a bill bcs I keep going bcs my crown keeps falling off…read morethe same or next day and they had never told me I'll be charged.

I should have listened to the online reviews about Dental Group of Covina. My experience was marked…read moreby poor communication, scheduling failures, and a lack of attention to important patient care details. My oral surgery consultation was scheduled for 7:30 a.m. on May 20, 2026. I arrived at 7:00 a.m. and found the office closed. An employee did not arrive until 7:23 a.m. and informed me and another waiting patient that the doctors would not arrive until 8:00 a.m. We were told someone was supposed to call and reschedule us, but neither of us received any notification. I later overheard staff discussing how patients had not actually been rescheduled as claimed. The dental assistant and Dr. Kevin Dorsey were both professional, knowledgeable, and thorough. After my consultation, I was given a cost estimate and a referral for a CT scan. I was verbally instructed to fast before the procedure and complete the CT scan. No other instructions were provided. The day before my June 3 procedure, I received a voicemail stating my appointment was canceled because insurance authorization had not been completed. After being on hold for 26 minutes and disconnected, I eventually spoke with the office manager, who suggested I pay out of pocket. When I contacted my insurance company, they informed me that Dental Group of Covina had never submitted the authorization request. My appointment was canceled due to the office's failure to do its job. After filing a complaint, my appointment was reinstated. However, when I arrived on June 3rd, I was told they could not process my CareCredit account and suggested rescheduling again. Then I was asked whether I had stopped taking my medication before sedation. This was the first time anyone mentioned that I needed to discontinue medication a week before surgery. I was never verbally informed, nor was I given written pre-operative instructions. At that point, I decided not to proceed. Too many critical details had been overlooked, and I no longer felt confident in the office's ability to safely manage my care. This experience cost me significant time, multiple trips, countless phone calls, and two weeks of lost pay. Patients deserve better communication, organization, and professionalism than what I experienced at Dental Group of Covina.

This is the worst dental office I have ever dealt with. I scheduled my dental appointment in early…read moreFebruary for March 2nd and received several text messages confirming it. It wasn't until I actually showed up at the office that the front desk told me they had to cancel because the doctor who accepted my insurance left the practice last month. What terrible service--they must have known this for weeks, yet they didn't bother calling me, letting me drive 30 minutes for nothing. To make matters worse, when I called my insurance to switch, I was told a new dentist won't be assigned until April 1st. I do not recommend this office at all!

My husband was referred by City of Hope to see Dr. Sun for the first time due to extensive dental…read moreissues, and we are extremely grateful that we found him. Dr. Sun is incredibly kind, compassionate, and caring. He was kind enough to squeeze us into his already busy schedule and see my husband at the very last appointment of the day because he knew that my husband was experiencing significant tooth pain. From the moment we met him, we felt that my husband was in very good hands. Dr. Sun is extremely knowledgeable, thorough, calm, and patient. He took the time to carefully listen to my husband's extensive medical history and thoroughly evaluate his dental condition so he could better understand his situation and determine the best treatment options. He had also reviewed my husband's medical information through the City of Hope system before our appointment, which helped him understand his medical history and overall health situation. What impressed us most was how much time and attention Dr. Sun gave us. By the time our appointment was finished, it was already past his normal office hours, yet he never rushed us or made us feel like we were taking up too much of his time. He remained patient, attentive, and willing to answer all of our questions. We truly cannot thank him enough for his kindness, professionalism, and willingness to help. We also greatly appreciate that Dr. Sun was flexible and took the time to explain the different treatment options available to my husband. He never pressured us to make a decision or begin treatment immediately. Instead, he gave us the information and guidance we needed so we could carefully consider what would be best for my husband. His connection with City of Hope and familiarity with my husband's medical history also gave us an additional sense of confidence and peace of mind. His staff member, Jackie, was also incredibly kind, helpful, and supportive. She was wonderful to work with and made the experience even more comfortable for us. Dr. Sun and his team are truly exceptional. They provide compassionate, professional, and personalized care, and it is clear that they genuinely care about their patients. We are very thankful for everything Dr. Sun and his team have done for my husband, and we sincerely appreciate the time, patience, and care they have shown us.

I experienced sudden, agonizing tooth pain on Father's Day, and this was the only dental office…read moreopen and able to take me in. I was initially skeptical of its perfect 5-star rating, but I quickly learned that the glowing reviews here were accurate and well deserved. Dr. Sun was professional, warm, and extremely knowledgeable. He took the time to answer all of my questions and provided thorough, easy-to-understand explanations of the issue at hand. I'm deeply grateful for the care I received and very thankful that this was the office available to me when I needed help most. I plan to return in the future.

I consider this the best dental office and care in the San Gabriel Valley. Dr.Gary has been my…read moredentist over 40+ years and provided excellent dental care. In addition, Dr John has provided the same excellent dental service including the giving me a great smile with the incredible work of my beautiful veneers. Actually, everyone that works in this dental office is very kind and grateful.

Always an amazing experience here. Dr. Dave is the best and kindest dentist. I've always have…read morebeen quite a interesting patients and everyone in the office have been amazing. Love the fact they work with their patients to help ease any and all dental phobia. I would highly recommend this dental office for everyone.

My wife and I have been coming to Dr Davis for many years and were surprised and disappointed when…read morehe sold his practice. Nevertheless I researched Dr Chung before deciding to stay and because of his excellent reviews in his previous practice in Temple City and checking his education and experience we decided to stay. My wife and I are both very happy and believe him to be friendly, professional and gentle. The office staff is the same great staff from Dr Davis's practice and we are very happy to recommend Dr Chung to anyone who asks.

Dr. Chung is great! He always make sure my teeth are nice and clean so I don't get any future…read morecavity's or root canals! My dental hygienist, Tamara is also wonderful! Would never go anywhere for my routine teeth cleaning! Office staff are great as well only charge what insurance doesn't cover.

I have been in the office for over 2 years, the staff are friendly, professional, and always make…read moreyou feel warm and welcome when you walk into the office. Dr. Chang is a wonderful dentist; I did my implant and Invisalign at the office. He takes time to explain every procedure thoroughly and discusses options and costs before starting any treatment. He is kind, approachable and genuinely cares for his patients. I would highly recommend him!

Happy to be the 100th review. Dr. Chang helped fix a crown that popped out. Took care of it in 10…read moreminutes and charged me $9.36. Best deal in town. Looks like we found our new family dentist. Staff was also super friendly and made me feel comfortable being there. Office is clean as well.