This is the worst experience I have ever had doing business with someone. We placed an order for some Hebron brick back in February. Thompson Building Materials located in Fontana finally got around to placing the order for the brick at the end of May. I know the brick was ready to be picked up at Hebron because I called and confirmed this myself. Thompson told me the truck was on its way. Only to find out when it got here that Thompson had, with no explanation as to why, not put our order on the truck. So here we are in June, back to square one. read more

This place is awesome. We are not going back to Home Depot or Lowes unless we absolutely have to or if they pay me. This place has great products spread over 30 acres and everything you will need for your house. We went looking for actual flagstone pavers for our backyard flooring and found the most beautiful product at a reasonable price. Lowes and HD on the other hand have fake flagstone made out of concrete for the same price. The flowers, trees, arbors, patio furniture, etc. is 10 times better and nicer than anywhere else. Not to mention the customer service is excellent. We were helped by Jesse and Armando who were extremely helpful and nice. I he no clue what the other negative reviews are talking about. Those people must have had a single isolated incident - which we have all probably had at lowes and Home Depot but still go back because we thought there is nothing better or any other choices. Well this place is a better choice. We are going to be repeat customers and it is well worth the drive! read more

Thompson Building Materials - Building Supplies Near Me - Fontana, California

Loved our experience at Thompson's. Everyone was great and offered to help find things. Sergio offered to give us a little tour of the huge facility. You can find anything you need for your yard here!! read more

Great inventory and they have just about every type of rock or stone. I purchased supplies for a pool remodel.

Love this place. Feel like a kid in a candy store. The only reason I didn't give them 5 stars is because they're not set up to take orders online and they will not take orders and allow you to pay for them over the phone. It would definitely be more convenient to place an online order or over the phone and have my landscaper go pick it up. As it is now I have to physically go there, pay for it, and then have my landscaper come pick it up. Not a huge inconvenience just a small suggestion to help Thompson's add more value to their customers. read more

I just wanted to alert the public about an experience I had. I have done business with Thompson's for many years. Have bought rock, plants, fountains, yard art and many other things. It was always one of my favorite places. Then last summer I bought another fountain from them. I spent around $800 and I paid for their employee to deliver and install the fountain. I have to admit that my receipt said that there was NO WARRANTY. Since I had bought a really nice quality fountain from them previously (which is still in great shape after about 15 years), I was not concerned, especially since I had them install it. Since I live alone and there are no others on my back patio who could damage the fountain, I was very surprised and unhappy to find that my fountain started leaking - tiny hairline cracks on two sides. I had not even had the fountain for a full year yet. I know it said NO WARRANTY - but what I think bothers me the most (except for being out $800+ on something that didn't last a year), I wrote them a very nice letter detailing my problem (including pictures) - I guess hoping at the very least to get an offer to replace the fountain at their cost or at a discount. They did not even bother to respond to me. I gave them my address, phone number and email. Nothing. I waited a couple of months and resent a copy of my letter saying that I was surprised that they had not even replied to me (again a very nice note) and, once again, they have completely ignored me. Make of this what you will, of course. I won't be back but I guess they really don't care. read more

Apple Pay is consistently broken...the lady who works in gardening did the hookup. Apparently she is also IT. Maybe that is the issue and not the customers phone that works everywhere else. Thanks for wasting my time. Ok read more

Meh....while I was impressed with all they had to offer, the employees didn't seem to care at all. We went in to look at the design center to choose stone veneer for the exterior of our house. Got to the design center at Thompsons and there was a young girl behind the counter playing on her phone. We told her that we wanted to look at samples of stone veneer and she just waved us toward all the displays and told us there were more samples outside. Then she promptly returned to whatever she was doing on her cell phone. So we went and looked around, we had some questions, but there really was no one around to help except the girl behind the counter. It was just the two of us in the showroom, but this clerk couldn't have cared less. She was just playing on her cell phone and the later on the computer. We looked inside and outside at the sample stone and decided to purchase two samples to view at home. In the meantime, another clerk came back from lunch and plopped herself behind the counter at another computer and was doing the same thing as the first girl....she appeared to be surfing the internet and playing on her phone. The first girl looked it up the samples for us on the computer and gave us a slip to take waaaaay back over to the sales office to pay for. Then after we paid, we had to go waaayyyy back over to nearly where the design center was to pick up the samples from one of the guys driving around on a forklift. The guy who brought out the samples gave us one that was correct, but the other sample was completely different than the sample we ordered. We had waited so long for someone to come and pull the order, we just accepted it and left. It was hot, they didn't seem to care, so we just wanted to get out of there. It was sad that this place is so well stocked but that the help they have could care less. The girls working in the design center appear to be just clerical and not sales people or design consultants. There was one color of veneer in the catalog that we couldn't find on the sales floor and her reply was "well, we might not have a sample"....she could care less! These Thompson people must either treat these people horrible, so they in turn treat the customers horrible, or it's so mis-managed, that they have no clue their employees suck. I'll continue searching for stone....elsewhere. read more

Came in to get some prices on decorative rock. The sales rep was very helpful and got me rung up and even delivered same day. Her measurements were on point and I even had a few left over. Will be coming back for sure for more stuff in the future. This place is huge and awesome. Just need more money to spend. read more

People here are so helpful. Large samples to take home. Great fireplace stone place. Huge selection

The worst customer service. Instead of fixing the problem they told us to go buy new paint. We bought the Venizia paint and were told it takes 5-7 days. We called to get an update and they said we can pick up the primer, we arrive and it's not there. Few days pass we call back and they let us know it's ready. Our contractor picks up the paint but it's not mixed, we call to let them know and their response Is "you can come back and buy another one" it's $200 for a 5 gallons.. why would i go back and buy new paint? The sales rep Jorge did not inform that we either need it mixed or on the side. When we asked why he didn't offer that he said it was our contractors job to let us know how to order the paint. We're clearly not contractors and continued to say "you as a buyer should already know what you're ordering" as a sales rep it's ones job to help your customers. Instead he tries to up sell us on wax but doesn't mention how we would like the paint? We speak to a supervisor and he said they can mix the paint for a $15 fee but that it would take 2-3 day. The supervisor wasn't helpful at all, he said the sales rep did his job and again was our contractors fault for not informing us about the paint. read more

If I could give it negative stars I would !! DO NOT COME HERE!! They are scammers and avoid you at all costs! The people who work here are so rude and always have an attitude it's crazy!! I can't even believe it They think I'm going to disappear but I'm not!!!! I will continue to write bad reviews and post about what they did wverywhere so everyone will know NOT TO COME HERE!! Until they fix it!! read more

Good soil and great selection for rock for ground covering purpose ( huge ! Compared to Lowe's and Home Depot )

They charge you a 3 percent fuel charge on any purchase you make. What's up with that? They don't even let you know, until you after you pay for the items that you purchased. I didn't even have anything delivered and I was charged a fuel surcharge. Won't be going back read more

They have a great selection of material and I love getting inspired walking around their "show room". They have the best prices I have found in the area and their deliveries are timely. They are my go to for anything outside. My only complaint is some of girls answering the phone and working the desk at the store can be rude and snippy. Most everyone else is super kind. read more

I love this place! always my preferred location for cement, sand, stucco, tools, stones, plants and more. I love shopping here for business and personal needs! The guys in the yard are super awesome so friendly including Felipe and "mr bean" they're the best! They get you in and out in a timely manner and treat you like family! read more

Had a wonderful experience while shopping for a water fountain. My wife and I had the pleasure of meeting with Victor, best thing that happened to us after2 weeks of searching, top notch service and amazing customer service. We can't thank victor enough for taking the time and helping us make the right purchase. read more

Love this place been here a few times and they have lots of employees avail to help very friendly and knowledgeable. Unlike home depot where the employees no nothing. read more

Last time I was there, almost 20 years, they had the best selection in the county. Went there today, found they had increased size what looks like 200% and their customer service is even better than before. That doesn't happen very often. Not to mention the pleasure in seeing familiar faces... I have to go more often.... read more

A " candy store" for homeowner do it your sellers and others that like to get great ideas for improving their home! Acres and acres of BBQ islands, fountains, rocks, statues, outdoor decor, design center for helping to budget and design things like balusters, pre-caste hand railings, floorings etc etc. I love this place... read more

Overpriced items that you can order for less online!! This place is a rip-off, they have nice stuff and very appealing but don't let it fool you. We drove out to purchase a bird bath that our gardner recommended and quickly turned around and headed right back home and ordered online for probably half the price. read more

They had what I wanted. However, the mgr. that was there was not too friendly. Making us feel a little pressure in getting what I needed.

We ordered rainbow river rock from them in the past and they've always come thru for us with value and service. This time though there was a snafu with the delivery taking an extra day and the wrong rock being ordered and delivered but they made it right by not only letting us keep the wrong rock but also delivering the correct sized rock free of charge with no delivery fee. Both Chris in their Dispatch office and their delivery driver named Daniel were incredibly helpful and friendly in making everything right. Daniel apologized to me as did Chris about the snafu. We will definitely be using them in the future for all of our lawn and garden needs. Not to mention their showroom and facilities are like a Lawn and Garden version of Disneyland. I highly recommend them for all your building material and lawn and garden needs. read more

I Love going to this place! It's so fun and cool things to look at... when I went there they were helpful and friendly. I have bought several plants from there. The plants I got were different from plants I'm use to seeing. read more

I was in heaven!! They have so many things here for any landscaping project. They sell a nice variety of plants, waterfalls, and so many different kinds of gravel/stone. Had fun just walking around. read more

I will be driving all the way over just to put my feet up n relax in their great selection of patio lounge chairs/sofas. Not to mention the huge beauty of a waterfall. If i could i would put it in my living room. This place is big and has plenty of unique items so if want ideas for your backyard its.a good place to start. read more

Well to start it off, I have been in the business for over 20 years with that said I have dealt with plenty of businesses. The sales persons here at Thompson's are not only rude and disrespectful but they flat out tell you ya I don't have time to look your name up. Well thanks for making my sure I will continue to use the place I always use and never refer nor even think of ur rude and disrespectful business again. You should treat all customers with respect and courtesy read more

This place is Disneyland if you are working on your yard, either front or back. Oh how I wish I had the back yard for it ALL! From Fruit trees to palm trees, variety of tall and dwarf sets. Palm tree's already planted in decorative planters to DIY. Great BBQ Islands, turf to real SOD. Plants needing shade to plants that you can put in direct sunlight. Tools to help you dig and tools to help you clip. Prices are pretty resonable. Staff was ok, but honestly, the nursery specialist was amazing. She answered all my questions, took the time to show me different plants and didn't force anything on me. Rather told me to go home, look out my window and decide on what I want to see, ie Colors, tall/short plants, etc and then come back and they will help me make my backyard oasysis come. They have tropical to desert type plants, and lots of flowers. This is Definitely place to visit if you need ideas and if you're like me, a blank back yard canvas! read more

Just left Thompsons in Fontana. Well I guess they don't need my business. This is the second time I've tried to buy merchandise there. . I can never find a sales person, and when I do they don't speak English ! Needed five climbing roses, eight boxwood plants, and six lavender plants oh well I guess I'll schlep all the way over to Louie's nursery in riverside. ( great help always ) just thought I'd give this place a try it's closer for me. read more

Thompson Building Materials - Exhausted from waiting for service. - Building Supplies Near Me - Fontana, California

This location has very helpful and friendly employees. They have new hours for Sundays from 8am to 3pm. I feel bad they have to stay late to help customers (due to new store hours not updated on their company website) when they have no control over the cashier obligations after the store closes. Kenneth, Rachel, Lupe, and Isis have all helped me at one point or another when I was there looking over their stone inventory as well as rock displays. I didn't know this type of business existed until a friend of mine told me about it. They have a wide variety of materials for you to choose from to upgrade your home to your own liking. read more

My wife and I have been looking for brick veneer for over a month and our local material yards were all but useless with poor help and high prices. We ran into the Thompson's crew at the Riverside home show a month earlier and decided to make the 40 mile drive to their location in Fontana. We walked into a landscapers paradise which is 37 acres of everything necessary to complete most of our landscaping ideas. Every employee that we came across asked if we needed help, all were extremely friendly. We told someone what we were looking for and we were hooked up with Sergio to help us. Within 5 minutes we found what we were looking for and were on our way to the cashier. I might also add that the price we paid was over 70% lower than our local yards. We were very pleased with the ease and helpfulness of all involved with our purchase. For any and all landscaping or building material projects we will definitely come here again and again. read more

Love this place - so many variety of home building materials. I bought stepping stones in pink color and the person helped me choose the right size even if he had to use hammer to shape it for me. I paid and my landscaper picked it up the next day. Everything was so smooth. I love their collection of pot fountains and pots in general. I'll be buying one pretty soon...if I get it in blue :) read more

Staff - 5 Stars Building Material Selection - 5 Stars Outdoor Yard, Garden and Barbecue selection - 5 Stars. I saw below someone complained about the website....its not Amazon.com, its Thompsons and it rocks. read more

Rude ass workers, zero help, zero signs. Wanted to buy products and got no help in 20 minutes.

4 star for inventory 2 star for customer service Average is 3 stars I've been to the place three times. I never got decent service. Don't expect a lot of help over there. I thought I try getting help over the phone. I could barely understand the worker. He sounded like he was on speed or something. read more

I order a grill box frame that is 48 inches . The display they have there in the store has close sides and in the middle it has a square hole for the door. Well the box I got delivered has 2 big square holes on the sides and in front of the face it's closed solid. I called and told them about the issue and they basically cut me off . Robert told me he can't do anything of it . They sold me something that I can't use . read more

was just trying to buy some blades for cutting paper, couldn't buy the blade I wanted cause I wasnt at the right operator desk, when got to the right desk to buy a blade they didnt have the blaze I was trying to get at first and had to spend more money on a simple blaze I wanted then a 30$ blade. read more

You can find it all and then some at Thompson. From dirt, stone, rocks, plants, fountains, pottery and decorative pieces to make your property stand out beyond the rest. The service and personnel are unmatched from staff on premise to the delivery guys. Dispatch sent 2 separate trucks to us to accommodate our planting and even refused a tip. Where in the world does that happen? A real crown jewel and very competitive in pricing as well. All around great experience and will definitely be back soon. read more

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Sergio was once again helpful, very patient and knowledgable drove us all around to get many needed items. Stepping stones, fire brick, flute, stones. Thank you again Sergio. I recommend this place highly. read more

If I could give no stars I would. Horrible service Carlos was so rude they are so unorganized we paid and went to pick up and they couldn't find the paperwork. Saying he can't snap his fingers I didn't ask him to.. horrible. He was so rude. Not to mention there so slow I seen a huge line for small items not even moving only one cashier. It didn't move from when I got there to when I left. They have a lot of good things for sale but only if you are willing to deal with bad service wouldn't recommend wasting your time. read more