I went for a safety inspection. They did not conduct a thorough safety inspection before…read moreinstructing me to have my car repaired. I was told only a few issues existed, but another mechanic I trust later found more problems. Unfortunately, he was busy and couldn't fit me in before my trip permit expired. After my car failed the safety inspection, he worked extra hours to fix the issues, finding other major problems along the way. After those fixes, I returned to the original place, and they broke my emergency brake, which had just been repaired--they pressed the pedal so hard it got bent. My mechanic fixed it again. When my BF brought the vehicle for the safety, he also brought the bent pedal to the garage and asked what happened. The staff threatened to remove my vehicle from the service bay if he was "petty." They said it failed again because the clamp was not fixed. We fixed the rear clamp as instructed, but it turned out they meant the front one. When asked to fix it so the car could pass, they refused. The neighboring shop fixed it within eight minutes, yet when I returned, the original place said they didn't have time to complete the safety inspection anymore. After five visits, I finally got my safety done. Based on Google reviews, this is not unusual for them. I can provide the names of three mechanics who will testify that I am not the only customer with these experiences.

Great shop, honest people, this will be my go to place! Had a rattle, thought it was the muffler,…read moreexpected to pay $$$ ended needing to tighten the heat shield, no charge, thanks guys!!

5 Star. I had my 2500 with a bad fuel line. I had both replaced. Why not ? I'm a return client,I…read moreknew how well they would be. They stand behind their work. Very professional , fast, and use great communication so you aren't wondering what's happening. I'm very pleased.

I would like to thank Wayne and his team for taking care of our Commander side by side and making…read moreit run better than ever. Excellent service and dealership!

A friend recommended that I take my Spyder to Malone for tires and an alignment. Malone is about…read moretwo hours away from home, so this seemed like a stretch. I got an estimate locally. I called Roberts and get an estimate for about 1/2 as much. I got to say the trip was worth the time and mileage. They had the bike for about an hour and a half. The ride home was like riding a new machine. It was like when you get new ball joints in your car, you didn't realize how loose it was until you get it fixed and the car handles like a new one. Like that, the Spyder ride home was excellent. It was well worth the two hour ride each way. And I saved money, always a good thing, well usually a good thing. When I got home I told my wife, the folks over there seemed to care about my bike and seemed to really know what they were talking about. They also seemed to only want to only do what is needed and not "upsell" services. When I need my Spyder worked on again, Roberts will hear from me.

We were there for an oil change and state inspection. Justin manned the check-in. He was very…read moreupbeat, friendly, polite and caring.

great owner, horrible experience with the collision shop. They had my car for one month and it sat…read morewith doors unlocked. They promised a detail and then said they do not detail. Kept me on hold for over 20 minutes, and did not have a voicemail for mgr that was set up. Called me a disparaging name. I am 70, disabled, and treated horribly. Barstow Collision called me early this morning twice with no messages. Then yelled when I called them back. I have never been treated so horribly by a company in my life. They were supposed to put on my snow tires and I agreed to a time. Then collision called me back furious. Telling me they do not have a tire-changing machine in their shop. I could go I went 4 weeks without my car. Funny how they got to it at the end of my rental agreement? lol. on They blamed me and my claims examiner for them having car in lot for weeks unlocked. I cancelled the tire change because they acted like it would inconvenience them. I offered to pay for changeover. horrible stressful experience for 70 year old disbled men

Justin and his crew took care of me. Passing through the area i discovered my tire blew. After…read morecalling every tire place in the area, I called Potsdam Tire where Justin, manager who said just come in gene and we'll get ya sorted out. Do yourself a favor and give Justin a raise! I can't thank him enough! Thanks Justin. Gene Bowen

One star is about 5 stars too many for this place…read more I should have listened to my instincts when I first arrived here. The guy at the counter (store manager Mike Kearing) printed off my work order and told me to take it out into the shop (watch my step) and give it to the shop manager. Normally shops do not allow customers into the service area. Apparently the guy at the counter is too lazy to bring the work order into the shop. So I bring out the work order. The guy out there says "white letters in or out". I said out. He said "your husband must clean your tires". Really? Should that be any concern of his who cleans my tires? Over $87 to change 2 tires when the site I bought the tires from quotes $58 for them to do the job. The store manager (or owner, not sure which-the guy at the counter) claimed it took well over an hour to change tires that size (315/75R16), claimed they were a real pain (how would he know when he can't even get out of his chair to deliver a work order). Funny thing, just one week ago I had 2 rear tires plus my spare(so 3 tires) of the same size changed at Laplante tire in massena and it didn't even take 1/2 hour. Store manager couldn't find my keys when I left.....he had one of the young mechanics take me into the shop to find my keys". The 2 young mechanics (one of them was kind enough to tell me his positive experience with tires just like I bought) looked in the shop-no keys. They went back out and found my keys right on the store manager's desk right by his keyboard where he was sitting and couldn't find them. This place is a sad joke. So I was mad enough about just getting totally ripped off by this skeevy place, but it gets better. On the way home, my truck seemed to pop out of gear (it's an automatic) and every gear including reverse now acts like neutral. I had to get towed the rest of the way. My truck has never had transmission problems so it is quite the coincidence this happened before I even made it home from this sketchy garage. I'm assuming they knocked a wire or sensor loose, but who knows. So I have a truck sitting in my yard with new tires but now it won't go anywhere. I also have a much larger credit card charge than I should have had. STEER CLEAR OF POTSDAM TIRE! This place is creepy and a complete rip off. Update-I noticed yesterday this place also trashed one of my tires that would have been a perfectly good spare. What kind of "tire shop" can't break down a tire without trashing the bead? This place should be out of business.

I had my 2018 Goldwing MotorTrike towed to Irwin a couple of weeks ago for the engine bolt and fuel…read morepump recalls. Shoutout to Dave, who had kept me up to date on the recall and the availability from Honda of the necessary parts. Excellent job, the trike was ready in less than 24 hours, which allowed me to drive it back home on one of the few nice riding days we had back in March. Thanks!

Took vehicle in for an alignment. Had to take it back a few weeks later because alignment was not…read moreright. After 2 trips to Malone and over $250, alignment was STILL not right. Had to take it to the dealership to get it done correctly for half the cost.

Very friendly, quick and quality service and fairly priced. About the only place in Malone that…read moreyou can get a decent alignment!!

We have a college student going to Clarkson. He has a vehicle he uses occasionally as some college…read morestudent students do. He got a ticket for not having a valid inspection. Being a 20-year-old kid, he called home and was OK. What do I do and we told him to get the car inspected. He ended up bringing it to Scott's, and they did him right for sure. The vehicle needed a small repair which they took care of and gave him the inspection sticker. Many auto places would have took the opportunity to club somebody, but he was treated very fairly and we could not be more happy with the service! I would recommend them if you have a kid going to school in the area.

I was way overcharged for a brake job there. This was where I bought the car, so I expected a bit…read moreof customer loyalty. Unfortunately, I had a bunch of tacked-on fees, including about $150 for "test drive". Ridiculous. Rather than build a relationship with me, they blew it. Never again.