Most horrible service representatives I have ever come across at Car dealership. They have a pattern to attack the customer, when they cannot fix a simple Engine Check Light for 3 times. 1st Time - I was suggested, some sensors - This did not fix the issue. 2nd time - Another sensor was replaced and within a day the light was back o 3rd time - Now some fuel injectors require replacement, and this is also not guaranteed to shut off the Engine light. Now Steve their boss - Another ruthless Representative that will strategies with his team to attack the telephone conversation, as if I was supposed to be the expert. They do not have time to listen, all they want to throw out to me was their worthless knowledge that speaks from the number of times I had to return the car in matter of days. I hope they realize and learn customer service, better start listening to your customer...its the key to success. You have grown over years, who am I to teach you customer service...a simple common man. LISTEN ! God Bless. read more

Good Morning We just want to Thank you both for your honestly and experiences on the purchasing of our new used car. We were both exhausted with trying to purchase a good used car. And you have made our experience sept 8,2016 the best that we ever had and we will be referring our friends, family and co workers to you .we have nothing but high praise for the Thompson Toyota dealership, even though we didn't purchase a toyota ,Walt you were very knowledgeable to no end. From all the dealerships we have been through you were understanding,Honest,and you listened to us and you made it the most enjoyable experience . we can not thank you and your whole team there at Thompson Toyota for everything yesterday!!! Thank You Again john a read more

I went to thompson toyota recently. the salesman was a gentleman. my trade was an exceptionally clean car worth several thousand dollars more than the car i was interested in. the manager told me "the best I can do is trade your car for this car". "I can not give you any money"! why would I want to do that. do I want thompson to make 5 thousand on my trade in! please folks do you homework, be serious about what you need and want. my advice, avoid thompson toyota at all costs! read more

Took them 2 weeks to fix the head gasket on my truck. Submitted a laundry list of problems with the aforementioned truck! The funny thing is, the truck passed inspection 24 hours before Thompson looked at it. They told me that it would cost 7 Grand to fix my truck. Which is the exact Blue Book value. They tried to sell me a new one! So don't be a sucker, go someplace else. Oh, and when I got the inspection checklist back, they said everything passed inspection, EVERYTHING PASSED! So either A. They are deceptive, or B. they are incompetent. Either way, find someplace else to go. ANYPLACE ELSE! read more

A friend of mine referred me to Thompson Toyota and salesman Adam Rosenthal. Adam got us into a 4Runner and we absolutely love it. He was kind, quick, and very accommodating...especially since we were there with two kids in tow. No pressure at all. Even the lot guys and sale room receptionist were welcoming to my very active two year old. This is a class act place. If you don't have great friends like mine for referrals for places to shop, take my advice: go to Thompson. It would also be beneficial to seek out Adam. I haven't had any service interaction, but would expect nothing less than the same experience in the future. read more

Why would you buy or service a car here they are not trustworthy and you would have to literally watch their every move to have confidence that they did what they said. I bought a used vehicle where new tires were not properly sealed and had to order them to fix the seal on the tires. Good luck if you had anything more complex. That was not the only reason to avoid this place. Read the other honest reviews, for example. read more

After extensive research I decided to buy a 2016 Tundra. I have always dreaded the car buying experience knowing that it usually involves deceptive sales tactics, pressure to buy, etc. I decided to use the Truecar and Edmunds buying services. My wife and I visited Thompson for a test drive of a Tundra because of their convenient location and dealt with a great sales consultant, Nghia Trung. I was very clear that we were only there to gather information and we were not buying that day. He respected that and was more than happy to accomodate all of our questions and never once attempted to sell us a vehicle or pressure us. We were both impressed with Nghias' low key and relaxed approach to the process. It was actually an enjoyable experience and a pleasure getting to know Nghia. Once I got the results from Truecar and Edmunds, I called Thompson primarily because of Nghia. Their Internet Customer Consultant, Ashley was a very big help in locating and acquiring the specific truck I wanted and for the Truecar/Edmunds price. All over the phone saving me a lot of time. The purchase went smoothly and I've been enjoying my new truck for several months now. My first two service appointments have been easy and without trouble. They were on time and everyone in the service department are very pleasant. read more

Why do you advertise service till 9 pm and when your a customer trying to make an appointment - You get told NO techs after 6 pm . You advertise a service that isn't true. Very dissatisfied with service department ,tired of hearing from your service dept I' slammed here will have to get back to you for appt and then don't. This is my first experience of being dissatisfied --- Hope it's not something new happening at Thompson . Dissappointed from Doylestown read more

Good place to buy your Toyota. Sales person Julian Mitchell was prompt, professional. We were greeted properly by Julian he Found the right car and color we wanted. He answers all your questions prompt whether its text, email, phone. Highly recommend him when looking for new or used vehicle. read more

The light pollution emitted from the giant lit frame around the front door is enough to keep us awake at night. Really obnoxious. I hope you rethink that. It lights up the area for miles around and we can't see the stars. I won't ever buy a car from you for that reason alone. read more

I called at 3:15 on a Saturday and asked to speak to someone to come in to test drive a car. I was told that they were having an "event" and they would have to take my name and number to have someone call me back. Apparently they don't wan to sell cars at Thompson. I'll go to another dealership that wants to sell a new car. read more

My rear hatch struts wore out and the back door almost shut down on me with all of it's weight. I could have been seriously injured. In the past, they have been reasonable with pricing for repairs involving my safety. They wanted $360 for the job & offered no remorse at all that I could have been injured. When I mentioned how upset I was, Matt, the service gentleman told me that I should have expected this because my car is 10 years old like I would for my breaks or struts. I drove a 1967 Ford Galaxy from 1998-2002 and never once did the trunk collapse on me. I told him that doors are not like breaks. He then pointed out that I had an after market spoiler on the trunk that may have made the situation arose faster. I pointed out that this was there when I bought the car from them & that if it was an issue it should have been removed before selling it to me. I left after realizing that this dealer ship charges 55% more than any repair should be without offering any customer service. They have very poor attitudes & take on no responsibility. A repair shop with in walking distance of me, Reds Auto Center (formerly JVR Auto) on County Line Road in Warminster, offered to do the same work for under $200. I will never be using Thompson Toyota again for repairs or to buy any future vehicles. read more

I want to once again say how much I appreciate the service department at Thompson Toyota. I never bring my '05 Prius anywhere else for repairs and servicing. I especially want to praise Service Advisor James Shannon and Service Tech Chris Oliver. I always ask for Chris Oliver when my vehicle needs repairs or servicing. He is an excellent, competent, diligent, polite, and efficient mechanic who treats my vehicle as if it were his own. James Shannon always goes the extra mile to answer my questions and to make me feel like a valued customer. He always manages to squeeze me in for a last minute appointment, if necessary, and he never fails to provide me with a free loaner vehicle if I need one. This service department is by far the best repair facility I've dealt with in the 26 years I've owned vehicles. I highly recommend them. read more

Let's be honest, buying a car can suck...you stress over everything...---"Am I really getting a fair price? Are they going to play games? Am I really getting a fair price?" That's why I felt it was important to write this review. My husband and I just bought a RAV4 Hybrid and although it wasn't a seamless process (I explain) we are truly happy with our purchase and our experience at the dealership, mainly because of our sales rep Kevin Hamilton. The first thing Kevin did when we walked in was sit us down and really ask what was important to us (we were also considering Subaru Outback and Mazda CX-5). That may sound like a no brainier, but neither sales reps at the other two dealerships took that time. Kevin's knowledge of the car and its competition was extremely impressive. He not only took us on two test drives (RAV4 and RAV4 Hybrid) but he took the time to show us the service center. It is also important to note that this was a Saturday on a Holiday weekend. Deal ending Tuesday and they were closed Sunday/Monday. I point this out because I felt the reason the other sales reps didn't take the time was bc they wanted to rush us and try and fit in another possible sale. Kevin spent 3 hours with us (I ask A LOT of questions) and we never felt rushed. And when we walked out that day (no deal in hand) Kevin wasn't pushy or forcing a close. He shook our hand, thanked us for coming in, and told us he'd be in touch. So we went with Kevin! And as I mentioned earlier there was a hiccup.......Before purchasing the car I built my own car on Toyota's website and on Kelly Blue Book. The problem here is that the Website accessory packages didn't match up exactly with the dealerships (not really sure why and that should DEFINITELY be changed). So when I added accessory packages to the deal I assumed I was getting what was listed on line. When we received the car, that was not the case. Nothing way off base, but still not what I thought I was getting. BUT, I went to Kevin (not knowing why the discrepancy) and he AGAIN took the time, (selling time) to sit down with me and figure out the discrepancy. We found out that I had not paid for the features I thought I was going to get. But understanding my frustration and confusion, he worked with his manager, Steve Tagye and they honored the website features I was expecting at no additional cost. I am really sorry for the other Yelpers who felt their experience at Thompson was less than adequate. I don't want to discount them. But also keep in mind that angry people are more compelled to complain vs people who are extremely satisfied. In fact, this may be my first Yelp review or at least one of very few. Conclusion - I will buy from Thompson Toyota again and I HIGHLY recommend Kevin Hamilton read more

We went to Thompson Toyota to see about leasing a 2015 Sienna. As soon as we walked in we were greeted and introduced to our salesman Steve Roberts. We were given a gift for coming in that my husband liked since it was a golf umbrella and he loves golf. We were showed were we could help ourselves to coffee, juice, water, homemade cookies etc which was a great touch. Our salesman Steve right away gave us a good feeling. Sometimes car salesman can right off the bat give you the I don't care about you feeling I just want your money feeling and Steve didn't make us feel that way one bit. We told him what we were interested in and he took us on a test drive and showed us everything about the car and was very knowledgeable. After figuring out the money part of it we said we would think about it and get back to him and told him we were going to check out Keenan Honda and other places as well. My husband and I decided that leasing wasn't the route that we wanted to go and when Steve called us we explained that to him and let him know we wanted to go used and wanted the Honda Oddessy not because we didn't like the Sienna but because we say options that fit in our budget. He right away asked what our final price was and said sometimes we get Honda's as trade in's, let me do a little research into it and I will get back to you. That was impressive to us considering when we went to Keenan Honda they made it very clear price was the price with no wiggle room. I guess they don't need to sell cars! He called my husband back in a hour and told him he had something that fitted our budget and with the extras we wanted plus more. We went that night test drove it and loved it. We sat down talked about price and he made it very easy and comfortable. Of course buying used no matter what we wanted our mechanic to check it out and Steve offered to come in a hour early then he was scheduled and offered to drive it to our mechanic in Richboro, unbelievable service! That night my husband realized that since we didn't buy it from a Honda dealership that we wouldn't get the extended warranty and although it checked out squeky clean we felt more comfortable with it. Toyota did give complimentary a 6 month warranty which was a nice bonus and made us feel they stand but there cars(many dealerships don't come close to that warranty on used cars) but we really felt we needed that warranty, so my husband called Steve and expressed his concerns and basically said its a deal breaker. Well Steve was understanding and he called us back with a deal that was what we wanted. If your looking to buy a Car Steve Roberts is the best. I've dealt with a lot of salesman and he by far was the best experience by far. The Toyota dealership was by far the best customer experience I have had when buying a car. They go above and beyond. If your looking for a car go to Thompson but more importantly ask for Steve Roberts, by far the best experience with a salesman! He also was the only salesman that you could really tell wanted to make a sale and that impressed us! I know this is definitely long winded but I had to detail all my ex pierce because it was so great! Our next car will definitely come from Thompson and Steve. read more

I had an awesome experience with Thompson Toyota. My sale consultant, Sherah, was very nice and honest. When I received a better quote from another dealership she did an excellent job at explaining me their invoice price on the car and the whole buying process. She even worked hard for me to match the price. Unfortunately, it went down to car color available and we decided to deal with another dealership. It was disappointing in a way for us as we had such a great service at that point. We definitely recommend this dealership to everyone. read more

Seems obvious they do not care about all the poor reviews they get on here. Nothing changes there. I found that the staff were awful, unfriendly and not attentive at all. Will never use a Thompson dealer again. And for every one who complains there are probably dozens that don't bother but still move on to a new dealer. Time to hit reset and start over with new staff. read more

Terrible expierence. In the past 7 years we have brought an Audi and BMW and leased an Audi from Thompson. I continued to give them my business because I felt the customer service has been exceptional. They might not be the cheapest deal in town but I accepted paying a little more because of the customer service factor. It's called the Thompson difference. My wife was coming out of her lease and I lead her to Thompson to test drive a RAV4. She loved the car and we put a refundable deposit. While waiting for the car to be delivered, an Audi she previously test drove became available and she decided to buy it. I decided to try to save the deal for the Rav. Due to recent back surgery, my BMW is not as easy to get in/out of these days. I contacted the sales person via email and we tossed around numbers. I told him about my BMW and since I brought it at Thompson (and it was recently in service for inspection) he could review all my records and give me the trade offer. I knew there would be some negative equity. I asked him to email me the monthly payment and if acceptable I would come in to review. He did and I made an appointment after work. Well, when it came time to discuss numbers; he told me the offer for my car, which he gave me was incorrect. He could have easily texted or called as he knew earlier. (I later found out, from a friend, this happened to her also. She was told one price and then it was switched) I have all the emails. In the end, they tried to charge me more for a lesser model than the original offer they sent me via email. I was a loyal Thompson customer but after this run around and disgusting tactics, I'll bring my business elsewhere. read more

My 2005 Scion XB started making an awful grinding noise. I called Thompson and was able to get a convenient appointment to bring the car in. A free loaner car was provided. The noise was due to debris in the brakes, so the brakes and rotors needed to be replaced. I was kept informed about the progress of the repairs and given opportunities to choose Toyota or other brand parts with no push from the service adviser to go either way. During the repair work, the technician accidentally broke another piece on the car. The service adviser was honest about this and said that the dealership would replace the broken part at no charge. It was refreshing to have them admit that they broke the part, as they could have told me that they found it broken and I would not have known the difference. I got another loaner vehicle while they kept my car to replace the broken part. When there was a storm, I was called and told that I could keep the loaner another day so that I would not have to drive to the dealership in the storm. I had to transfer a lot of stuff from my car to the loaner, from the first loaner to the service waiting area and from the service waiting area to the second loaner car. The valets went out of their way to move several large briefcases for me each time. The level of pleasant service I got was terrific. read more

I purchased my prius at Team Toyota with the Toyota ExtraCare Warranty. I had the car serviced at Thompson Toyota since I lived in Doylestown. Big Mistake! Thompson was charging me for services that were covered by the warranty. I didn't realize it until I tried to get the leather seat fixed because it had a very tiny tear in it. (Also, covered by Toyota). Thompson gave me such a hard time. I even spoke with the service manager and Toyota at the same time on the phone with Toyota telling Thompson that I had an Toyota ExtraCare warranty. That was when Toyota realized that Thompson was charging me for services that were covered. Thompson continued to give me a hard time about repairing the seat even though it was covered by Toyota and recommended that I go to Team Toyota. What a blessing! I met Phil Yates who is a service team member. He is awesome! Really stands out. He went out of his way to accommodate me due to several mix ups. I would highly recommend Team Toyota for quality, professional, customer oriented service without the hassle and the additional costs that were supposed to be covered. read more

I discovered that someone must have front ended my car and drove off because my front bumper was hanging off on one side. I went to the Detail Center on Broad Street and was greeted by a very nice man who looked at it and said that he could take care of it right then and it wouldn't cost me a thing. 15 minutes later my bumper was reattached and I drove away. I have always had positive experiences at Thompson but this was by far the best! read more

They talk a good game, and that's probably what pulled me in. I did my first ever lease with them and even recommended them to a friend who leased with them too. I bought protection for the car. I took the car to all scheduled maintenance. At the end of my lease I decided to lease again. They told me I would be reimbursed for protection I had bought on the car that extended past the lease date. 3 months later, I still haven't gotten that money back. I've been on endless phone calls and emails with the dealership and Toyota financial. On top of it, I just received a bill that I owe them 700 bucks for damages they found on the car. Interesting, since when I turned it in, the salesperson told me it looked good. I guess they knew I wouldn't lease from them again if I knew I'd be out of a thousand bucks. Long story short, there are some positives about the dealership (people are nice, haven't had any problem with service) but overall I would try to find a dealership who is going to be honest with you and help you out, not withhold money and throw charges your way. read more

Took my car here for years. They are neither convenient for me since I live fairly far, nor inexpensive, but I used to go here for their attention to detail and good service. Two years ago I had a new brake kit put in my 2003 Highlander (front calipers, front and rear rotors, front and rear pads). I paid $1800 for the service, and my brakes have been giving me trouble ever since. Took the car back initially and they said there was nothing wrong (even though the brakes were squeaking, and the car would chug to a stop when decelerating). Over the next year I had them recheck the brakes on several occasions. Finally, after putting up a stink about it and saying that I didn't feel safe driving it since the car would lurch to a stop, they told me the new rotors were bent and needed to be trimmed. This was a $200 repair. They said it was not essential though and that the car was safe to drive without it. This was kind of ridiculous to me, given that the rotors were only a year old and THEY were the ones who installed them. I was pretty put-off that they wouldn't guarantee their work, and suggested that this was natural wear and tear, even though this had been happening since the brakes were replaced. I decided to hold off and see if it got worse. I took it to a different Toyota dealership a year later when the squeaking got worse and found out that they didn't use Toyota parts, which is why the rotors were crappy. $1800 at a dealership and they don't even use manufacturer parts?? Like I said, they are neither inexpensive nor particularly close to where I live, and since I no longer trusted their work, it was an easy decision not to go back. I have to say that until this experience I was always very pleased with their work and service though. read more

I took my first Toyota here for an oil change. They told me I needed new struts. Quoted me a price. I asked a few trusted relatives who know about cars. They told me it was high. I took my car to a Chrysler dealership near me. I got struts (Toyota one), an oil change, an alignment and 2 tires for less than they wanted for the struts. OK. They're in a more affluent area than where I live so they have higher prices. I bought a used car there (another Camry). The car buying experience was good. Price was reasonable. I had to bring it in to get a key and remote made. I was told on the phone it would take 30 minutes so I made an appointment for a weeknight. When I get there I was told 45 minutes (okay maybe they're busy and got behind ). It took an hour and a half. I really think they forgot about me. I walk out of the waiting room, the cashier was yapping on her phone and doesn't ask if she can help me. I stormed back to my seat and 30 seconds later someone comes out and tells me my car's done. When you have an hour commute one way to work and are stuck somewhere until 8:30 at night after working all day and an awful commute that's terrible customer service. I no longer drive a Toyota. If I did I certainly wouldn't take it to Thompson. read more

My son took my Toyota Corolla, which he drives, into Thompson on Aug 19th. It was having an issue with the battery, had two recalls on it, and the inspection was due. He drops it knowing the battery would be fixed, as well as the rest of the work. He calls me saying that since a bracket is bent on the drivers seat they won't pass it on the inspection. He said fine, fix the bracket. Nope. They tried to hit him for 1450.00 for a new seat plus labor. He walks out, takes the car to a mechanic we have dealt with for years. In no time the bracket was fixed and he passed, the mechanic just laughed at the failure of something minor and fixable. My son showed me the invoice for the work done and he was charged 95.00 for check engine light on, the comment was that the owner indicated that the light was on. It never was and we never said that. I emailed them on the 21st, with no reply. I have bought a few cars there but will not go back. It was suggested to me that since they were repairing the recalls, they wanted to boost the bill with the seat. FYI, they inspected the same car last year, with the same issue, and passed it. I wonder what else he was overcharged for. Way to go taking advantage of a college kid. So much for me trading his Corolla in for something else at Thompson for him. read more

I purchased a 2006 Toyota Tacoma at Thompson Toyota. I ordered it new, with all the bells and whistles. Less than 90k miles later, I was told my frame was rusted and it would cost over $600.00 to repair. I did a little research and it turns out, lots of 2006 Toyotas have this same exact rust problem, in the same exact place. Briefly, the exhaust manifold has to be moved over to accommodate the 4 wheel drive system. The heat shield doesn't extend far enough down the manifold to cover the frame, and so the frame being exposed to this much intense heat so closely has indeed bored a rust hole where the manifold and frame are the closest. Thompson Toyota service department told me this was not a known issue, was under no kind of warranty, and offered no options in servicing the truck. (Remember, this was a new Toyota, and has less than 90k miles on it.) The Thompson Family dealerships are nothing less than a joke, and I would strongly recommend you take your business elsewhere. Once they acquire your money it is painfully obvious that Thompson Toyota cares very little for its customers. read more