Great service by the owner/manger. She run the place with passion and provides excellent customer service

LoAn is always very responsive, honest and her shop does a great job at a reasonable price! Highly recommend it!

Loan and her technicians did a terrific job on my 2011 HHR. Every step of the way, Loan communicated with me and made sure I understood the repair process. I brought in the car for color matching while parts were ordered. Once the part arrived, I just had to leave the car for a few hours. The repair was completed to my satisfaction, and the best part was that they didn't keep my car for days. This repair was truly hassle free. Highly recommended! Thank you!!!! read more

My go- to place and a company you can trust. This is my second time using Tho's auto collision. The first time I messed my Volvo SUV up pretty badly and they fixed it good as new, this second time was my brand new Audi. Both cars were leases and Tho's fixed them up so they truly looked brand new and you would never have even known I was in any type of auto incident. Loan is always so so helpful and communicative, they take very good care of their customers and make everything as convenient as possible. They are always honest, fair, affordable and do top of the line auto collision work as quickly as possible ! Beautifully done, thank you Tho's I appreciate you all so much. read more

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Tho's Auto Collision is probably top 3 places with above and beyond customer service. I contacted them through Yelp and Loan texted my number once she saw my request. I got hit on the freeway and I wanted to get my car fixed in OC even though I live in SD (family is in OC and I grew up in the area so I really only trust what I'm familiar with). Right away, Loan went above and beyond to understand my request and work with my schedule and GEICO insurance. I originally was going to get my car inspected in San Diego by a body shop that was approved by GEICO then drive to SD to get it fixed by Tho's but Loan told me I could save myself the trouble of going to multiple body shops by just taking it to them and she can call a GEICO person to come to their body shop for the inspection. From there, Loan took care of EVERYTHING for me (after I made a claim to GEICO) by being in direct communication with GEICO and handling all the insurance stuff for me. Literally an angel bc this was my first accident and I was so overwhelmed with insurance and how this all works. Bonus points, they washed my car for me after they fixed my bumper! She was willing to stay a bit after hours so that I can drive up to OC after my work day and the repairs took about a week! I highly highly recommend bringing your business here. I hope I never have to come back but I'll be recommending Tho's to all my loved ones if they run into any car troubles. read more

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Great customer service!! Recommend this body shop. They are very helpful. I feel they go above and beyond.

Communicating/CS: 10/10 Very responsive to text, both for quote and for entire process Quoting / estimate: 8-10/10 They were the cheapest estimate but it ended up being more after they opened the hood due to additional damage. So this means it might have been a more optimistic estimate compared to others I got. 2800, 3200, 4k, multiple 5ks were the quotes I got submitting my pictures to other places. After teardown estimate was around 4k. I was going to pay out of pocket but opted to go with insurance, whole process was smooth because of Loan, great with details, breakdowns, etc Quality of work: 10/10 above & beyond Cleaned the car interior/exterior as well, inflated tires, can't comment on the technicals but the car seems to be in great comforting. The paint job is great so you can't tell it was damaged. You can pay cash as well Whole process was easy and straight forward. Referred Services: They noted my front brakes were down to the metal, took it to my shop and they said 25% left FYI read more

Tho's Auto Collision - Body Shops Near Me - Westminster, California

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Y'all, I cannot stress enough how grateful I am that Tho's been there for me through 3 different accidents. Yes, ya girl is a lil accident prone every few years but the last two was only 2 weeks apart. Let me tell you I am always IMPRESSED every time. Yes, getting in b2b accidents is def a crappy situation to be in BUUUUT Loan is INCREDIBLE at being there every step of the way. From the moment I contacted her to let her know, she knew exactly how to walk me through the process and even pre-ordered the parts in advance while I work with insurance to get my car fixed and get me back on the road within a reasonable timeframe. The sweetest! As you can see my right side was down bad and second photo is my baby looking brand spankin' new coming out the shop. I would recommend everyone to take your car to Tho's cause they just understand the assignment like no other. I don't plan on getting into any other accident for a long time but if life happens I always know that Tho's that spot that I can rely on ALWAYS. Thank you thank you thank you!!! read more

Tho's Auto Collision - Body Shops Near Me - Westminster, California

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I just want to give our Local Business a shoutout! Thank you so much for helping my GF getting her car bumper fixed. I contacted a few places through yelp and decided to stop hy because this is closer to her workplace. The Owner, Loan, had a look and decided to fix it for coffee and other places were quoting me $99 - $225. I really appreciated the kind gesture! Thank you Chu Nghia, the Mechanic! read more

Tho's Auto Collision - Body Shops Near Me - Westminster, California

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I'm not sure what more I can say. Loan and her team did a fantastic job on my 2017 Mazda CX-5. This is my third car with Tho. All of my experiences with Tho have been consistently the same. This is the reason that I keep coming back to Tho and Loan should an unfortunate accident would to occur. From the initial phone to when the car was finished took the exact amount of time that they had promised that it would take with no delays. Loan handled everything thru our insurance regarding deductible, payments and cost differences to minimize my out-of-pocket cost. I really appreciated this. The front end looks like a brand new car with the job they did. The estimate was done quickly and on the spot. They even washed and cleaned the inside of my car better than a service at a dealership, no joke! I told Loan that I actually felt guilty about them washing and cleaning my car. The car was really dirty when it went in. I can't say enough about Tho/Loan and her team. I would not hesitate to recommend Tho to anyone I know for auto collision needs. read more

Loan explained precisely what was happening with my Lexus car door. She said they will take care of it while I wait. I was frustrated by my dilemma, but she calmed my fears down. They expertly fixed my car door and I am ECSTATIC! read more

Came in here to fix my rear light and bumper. They did an absolute amazing job! Looks brand new like nothing ever happened. Great friendly service and great prices! Coming here for all my body shop needs read more

We've known this family business for over 20 years. We've taken our cars for all auto body needs and have referred with friends and family with confidence. Quality work, great service and competitive pricing! Highly recommended. read more

If you want the best, Tho's is it. The family ownership, thoroughness and great quality of work is just amazing. I have taken all my cars, Porsches, BMWs, Scions, Lexus', Teslas......I've always been completely satisfied. Extremely low cost especially for the superior quality. I never think twice about who I go to for my cars. I refer everyone I know to go to Tho' and all have been happy. One of the biggest reasons is Loan who manages the shop. She is amazing, friendly and knows her stuff. Always goes out of her way to make sure you have all the best options for your car . Take your car to Tho'. The best read more

I just got my car fixed at this repair shop. The manager Loan was so down to earth, helpful and honest about their pricing. She could have charged me around $400-$600 to replace my entire side car mirror (which is what other shops were quoting me), but after sending her pictures she was quick to note that only the cap was damaged, and that was the only part that needed to be fixed. Being that I don't know anything about cars, I was thankful that she was honest with me as she could have told me I needed to replace my entire side mirror (like the other car shops) and I would have believed her. In short, she saved me a lot of me a lot of money! And the whole process was so fast and efficient. My car was fixed after two days of calling Tho. Highly recommend this car shop read more

Very responsive and got the work done quickly. Was in and out on the same day. Excellent work. Thank you!

Great customer service, amazing job, wonderful price. Highly recommended. Thanks Loan! read more

I'm a repeat customer, and once again, I had an excellent experience! Loan was extremely helpful in explaining all my options and even initiated a call with my insurance company to help me navigate the process. The work on my VW ID.4 was outstanding--completed ahead of schedule and with regular, precise updates throughout. I would not hesitate to recommend Tho's Auto Collision to anyone looking for top-quality service and professionalism! read more

The only place I give 5 stars to that I hope to not have to go to. Thankfully, when I don't have any damage or dings I want them to work on I refer them a lot to people and I am always told they did a great job at a very fair price. Get your expensive estimate at some brand name shops for your insurance to give you a check for. Then come here and get great work done and still pocket some of that check. read more

Great experienced! Got my cars fixed quickly and professionally. Friendly staff, fair prices great service and solid work. Highly recommended! read more

I had a great and smooth experience at this shop and would recommend to friends and family. Loan was helpful and communicative throughout the entire process. Satisfied with my repair. read more

Part of my bumper needed to be attached. I sent the pictures requested & was given a quote. After the repair was done, the price was adjusted down as the work took little time! No wonder they get good reviews.. read more

A few months back, my Corolla was rear ended at a stoplight and suffered a sizable dent in the rear bumper. Once I got the insurance settlement from the at-fault party, I started researching repair shops in the West OC area. I got estimates from several auto repair shops in the area until I eventually chose to go with Loan at Tho's. Loan is such a nice person and really cares about her customers. She was incredibly helpful throughout the process and did everything she could to reduce the amount I'd have to pay out of pocket for the repairs. The price was incredibly competitive from the get-go, but Loan was able to bring it down even more after determining what insurance-recommended repairs would be unnecessary to fix the damage. Needless to say, Loan also did an excellent job at fixing up my Corolla! The car was repaired with OEM parts and looks brand new from the back. Loan was also thoughtful enough to give me my new emblems to plasti dip while the car was being repaired (as I had done with my old emblems). I ended up keeping them off after seeing how good the car looked without them, but she offered to put them on for me any time in the future at no charge if I ever change my mind! Finally, Loan had the car washed before I picked it up, and it certainly looked as clean as the day I got it. I can't say enough good things about this place: the people are friendly, the location is convenient, and the price is unbeatable. You won't regret taking your car here! read more

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Great service! Always communicated with me throughout the process. Affordable prices as well. I recommend!

If I could give this place 10 stars I would. Loan and her crew are amazing people that do great work. Not only do they do great work, but they have great prices as well. Would definitely recommend this shop to anyone needing small or big fixing. They have worked on a few of my cars and always do amazing. read more

When I think of outstanding businesses this is one of the top places that come to mind! I've been coming for I think at least 5 years and always will. I don't need to shop around for estimates because I know I'll always be getting an amazing and fair deal, great communication and quick service. It's a business I truly do trust and will always come back to! read more

Loan was super helpful and got me my quote super fast! Would highly recommend them if you're looking for a shop that's efficient & communicative. read more

I took my Alfa Romeo here twice already (one with insurance involved and one without). Loan was super helpful and good with communication throughout the whole process with me. What I love about this place is the honesty and the exceptional works that Loan and her staffs put in for her clients. If you just want to fix some damage on your car without involving insurance, Loan will quote you much cheaper than other shops for the same work. On the other hand, if you want to involve insurance, Loan will represent for you and prevent opposing insurance companies to lowball you. Highly recommend this place read more

Tho's Auto Collision - Body Shops Near Me - Westminster, California

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Really recommend this auto shop. I had a dent in my car for about two years and was referred here from my friend. Messaged them throUgh yelp for a quote and when I went there they honored their yelp quote. The lady at the front is super nice and friendly and it is very easy to communicate with her. Their work is also fantastic. Looks like new read more

Tho's Auto Collision - Body Shops Near Me - Westminster, California

I love this place so much. Du ma so good. This review is long overdue. I have been going back to this place for my car repairs for the past three cars I have owned. I also recommended this place to my family and friends -- they also have said they would come back. I mainly come back because cars keep wanting to hit my car (sigh), but I also got my window replaced here since someone broke into my car. Loan is the main person I speak with. She's professional, accommodating, honest, thoughtful, and so funny. She listens and understands. I also met some mechanics who were friendly and considerate. They work on your car with attention, care, and even leave your car cleaner than you left it. High quality service and reliable. Tho's Auto for life. read more

We are THRILLED with the level of service that we were given. Our bumper was broken and needed some paint. They gave me a quick quote by text and a few days later, BAM! A brand shiny new bumper! It looks amazing and is ready for the brand new wrap. The price was the best of the 5 places we called and it couldn't have been easier. I highly recommend Tho's if you need work done. You will be well-informed, with no pressure at all. Go Tho's and you wont be sorry! 10 stars! read more

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Tho's Auto Collision is the best. My family has been going to Tho's Auto for years and have always experienced excellent service. Loan is awesome and her expertise is much appreciated. She's very knowledgeable about cars, sourcing of parts, and cost of labor. The shop is efficient, friendly, affordable, and transparent. Though I've moved out of the area, I recently returned to Tho's to have some fixes for my Honda Fit. They are currently appointment only (as of March 2023), so be sure to email or text their office in advance. Loan was super helpful setting up a time for me to come in especially since I'm from out of town. Shout out to Tony as well! I would definitely recommend this shop. read more

Great service, great prices, overall amazing experience! Loan the manager was extremely nice and understood our situation and made accommodations accordingly. 10/10 would recommend! read more

Thank you to Loan and Linh for great customer service and being a reliable shop for fixing my cars. Have had my cars fixed by them 3 times and they did a great job each time! 5 stars. - Loc Nguyen read more

Loan is always responsive and helpful. I've come in twice and she was able to get me In quickly. When I had another concern she took care of it at no cost since it was the same part they had worked on prior. Overall - Quick turn around and great service read more

Loan is the best hands down they always help me when I have car paint issues from other people hitting me or something happens. They always solve my issues! read more

Hit a cone on the freeway and busted my mercedes day running light and my side trim flew off ;( I got my day running lights replaced by Tho's and they replaced the side trim as well and painted it. The color came out perfect! Loan is awesome, very helpful and professional. She will be the main point of contact through the whole process. I contacted them through Yelp at first then all communication afterwards were through email. Although all communication was done through email, Loan got all the right parts and extra. But of course was able to return those. Very responsive and Loan was able to answer all my questions. And pricing was very reasonable! I almost went to a different shop in the area but then I did some more searching on Yelp and found this place. All the great reviews got me persuaded to contact them for my repair. Definitely recommending this place to my friends and family and will be back if need to for future repairs. read more

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I valet parked my car at a high end restaurant in Laguna Beach and when the valet brought my car back...they had damaged the exact same spot that I had fixed a few months earlier from a previous mishap. The valet parking took full responsibility and set me up with Tho's as they have an account here. Even though it's a little far from me...I read the Yelp reviews and decided to come here for the repair. I was not disappointed. The drop off was so easy and didn't require much information from me as it was being paid for by a third party. I have a second car so I told them they didn't have to rush. I took it in on a Tuesday and it was ready on Saturday. I was in touch with Loan throughout the entire process. She kept me posted and sent me pictures of the work being done. When I picked up my car it looked flawless. The work that they did was superb. Honestly, I would bring my car here again in the future if I needed body work done even though it is far from me. Great service, great work, great auto shop!!! read more

Best auto collision center! I've been exclusively using Tho's Auto Collision and I am so happy with them! Loan is sooooo nice and very honest! If she thinks the repair is not necessary, she will tell you! But if the repair is necessary, their job is just so wonderful! I hope people who read this will choose this repair shop because I know you will be more than happy! read more

I brought my car to this location twice the first time I scratched my car on the back driver side as I pulled out of my sister house and the second time I drove out of my community and the gate closed on me while I was waiting for the on coming car to turn in. This was due to the landscaping company cutting down the tree and blocked the exit lane. The manager, Loan was so easy to work with and the quality of work was extremely great. Highly recommend to anyone give this place a chance to work on their car if they need any body work on their car. read more