Super hostile staff members that treated us like Trespassers. We strolled up for the day to inquire about membership and to just overall have a nice little nostalgic experience, since my friend and I spent our childhood summers there. Allow me to summarise.
As soon as we got in the office, we were treated with attitude from a younger ranger/staff member. Didn't get his name, but he was a short little guy, about 5'3 with a beard longer than he is tall, can't miss him (or maybe you could). Anyhow, he was insistent to not let us in. So I called up the membership lady, believe her name was Bev. She was super polite, realistic, and our conversation was consise. Essentially, she gave us permission to enter for a short time, after she had short words with the short staff member. I told her we'd likely stay for two hours, and we did. It was upon leaving that the real issue began.
As we were entering our vehicle to leave, the long beared little guy approaches us with a hostile tone and says, "I thought you guys were only going to be here for a few minutes". I respond by saying that Bev gave us permission for two hours. It was then that he instantly through his membership manager under the bus. Little guy - "Bev doesn't know what the hell she's talking about" I just spoke with the REAL manager, and he told me to throw you guys out. So come get your ID's and get the hell out of here." A few seconds later, another ranger girl rolls up to further escalate the confrontation. Both of them appeared to be roughly 20 years old. Too young to be in any position of power, for sure.
Once we arrived back at the membership office, the two kid rangers decided to double down on their transparent and desperate quest for power. Of course, most of it was coming from the guy, who comedically enough, was the shorter of the two. And just to be clear, I'm not saying his height had anything to do with his Napoleonic demeanor, but history might beg to differ. Anyhow, a few words were exchanged before the shorter of the two decided to puff his chest out, in a cringy effort to sell his closing dialog. Small guy - "Take your ID's and get the fuck out of here" It's at this point that we inconveniently bend downward to take our ID's back from him. We had a few more words before the ranger girl says, "Just be the bigger man and leave" I couldn't help but let out a modest chuckle. "What's that suppose to mean" says the guy. So now with them disputing the coded meaning of her comment, I decide that now would be a good time to leave.
All in all, Thousand Trails Mount Vernon is now a shell of its former self. Just read the other comments on Yelp, Tripadvisor etc. You'll find stories that are tame by comparison. Employees drinking Beer in the woods, verbally attacking patrons, foul restrooms, short staff members, and just an overall negative culture of managment that does absolutely NOTHING to correct it. A side from the same copy and pasted, repetitive "I'm sorry for your experience" comment leave behind by their damage control department. I'm telling you now, don't go there. It will likely be an uncommonly horrible experience. read more