The previous reviews are accurate. Very nice ppl, but completely disorganized and slow beyond belief. It is a sh-- show in there... save yourself some time. read more

Great job and reasonable price. Very nice customer service would definitely recommend

First time customer. Was extremely busy. Woman could hardly speak English. Several customers were repeat clients. In It calmed my apprehension. Dress was to be hemmed and straps shortened. What a disaster. I cannot imagine why anyone who was well off would entrust their expensive clothing with these people. I was charged $60. Had to pay up front. Did not try dress on when I picked it up. If there were issues I wouldn't be able to resolve them. Was returning home the next morning. I am going back - delaying my departure and requesting a refund. * read more

disorganized sloppy work lost my dress They are nice people but wouldn't recommend and slow to respond read more

The reviews are accurate. So slow and totally disorganized. Will not be taking anything back here.

I took my suit in for alterations needing it back the following day. My suit looks like it was custom fitted and it was ready on time for a reasonable price. the ladies at Threads did a great job. Five starts, highly recommende. read more

Slow, slow, slow. Repeated promises without completion. They seem very nice people. But, management is lacking. One, phone number listed is only Spanish. read more

The work has to be done two or three times before it is completed; they use pins which have pricked me. They make you pay in advance and if you don't they won't do the work and don't inform of this. If you criticize them the boss will tell you to get out of store. Avoid them like the plague if you want your alterations done timely and competently. read more

Mr. Don P. I have tried to call you to give your shirts that you left to be fixed, I'm sorry you were upset, but I have your shirts at the store, and would be happy to return them. The phone number you gave me is from Canada, so I could not reach You. Please call me at 239-465-6131 so we can talk. Thank you for your patience for giving me enough time to find your precious and expensive item. read more

DO NOT go to this place! I've been waiting for 5 weeks for them to hem and take in a pair of pants. I paid in advance...stupid me! They keep pretending to be looking for them searching the rack of finished items. They say come back and we will find them...or we will call you, etc. Why won't they just say they lost them or the dog ate them? Just fess up people! Absolutely the very worst business I have encountered in my life. Pitiful. read more

I brought in a shirt for repair and was unable to return in a timely manner due to the pandemic. The owner could not find my shirt but said she would keep looking and took my information and detailed description of my shirt ....she seemed genuine. She promised to call me but never did. I returned 3 times and each time the owner became agitated and her English conveniently became harder to understand. The bottom line is she made no effort to find it and either gave away or threw out my $300 shirt. Very disorganized and poor customer service. I would give this business a zero if I could. Donny read more

Worst service in Naples. Expensive, take forever over 2 weeks and even after all that not ready on promised time. Never again read more

Excellent Quality, Customer Service, and Care for Clients - We have received excellent quality alterations from Joana and her team for years. Their fees are very fair and their turn-around time is fast. We recently took in a shirt to be altered that was there during hurricane Irma. When we went in to pick the shirt up and asked Joana how she fared with the storm, she explained she had taken all items left for alterations to a storage unit high above where even the potential storm surge would have less chance of damaging them. With her commitment to quality and care for customers like that, why would I go anywhere else for my alterations? read more

Oh my. I needed sleeves shortened, which I have been doing for 40 years. Never have I paid so much only to get my coat back with a hole in the fabric. Ruined! When I identified the poor quality, they said I brought it in that way. It is brand new! I now have a new example for my Quality Assurance class. read more

Worst place I've ever been to for alterations. Ruined a comforter with ink stains.and said this was already there. She hemmed 2 pairs of slacks too short after they measured on me. She cut the fabric too short to let out but added lace to lengthen. I'll never go back. Horrible service. Do not go. read more

This was a very frustrating experience. I brought a dress in prepaid for the service (red flag right there) and returned in a few weeks only to find that what I requested was "not possible" because it would "look bad." What? Why wasn't this discovered when I dropped it off and we talked about it. I explained that I still wanted the service (removing a collar from a dress) and that it would look fine and next time, I would bring fabric to cover up the bare area. Came back a few weeks later and they STILL hadn't done what I requested. Now I'm in a bind because I already paid but they are refusing to do what I already paid for. So, I took the dress and left. Please, save yourself the trouble and find somewhere better. read more

I took my wedding dress in a month and a half before my wedding (it was a short engagement). It required lots of alterations, which they were happy to do. Their prices were reasonable and I gave a generous tip. I paid the day I dropped my dress off, which in hindsight I wouldn't have done. I had one fitting, which I was fine with, but I was told that the dress would be completely ready for pick-up the Saturday before my wedding at 11. I came in at 11 and she said I would have to come back at 2. When I came back at 3 (to give them more time just in case), I sat and listened to them work on it in the back of the shop until 3:30. Then, it was just another fitting and it was only half done. I said I would come back the next day (Sunday) because she said they would be open (I realized later that they don't have posted hours; they just are open when their customers need them to be) but I had to reschedule to Monday. When I came in Monday, the owner of the store told me how her sister had come in on her day off just for me, trying to make me feel bad about rescheduling. I was under the impression by this point that the times and dates that we "scheduled" to come in were extremely flexible, since they were not ready for me when we had "scheduled." Overall, I would not recommend this alterations business, as I was very disappointed with the service. The alterations were good, but it was not worth it for me to spend so much time driving up there to be told to come back at a later time. It was incredibly unprofessional of them, and I didn't end up getting my completed wedding dress until 4 days (!!!!) before my wedding. read more