I had the unfortunate incident where I needed to get the windshield replaced on my Bestie's car I…read morewas borrowing. I must say the assistance I received from the Safelite rep was wonderful. The the repair was done by Jesse who was awesome and very quick very efficient. I thank him for his wonderful demeanor and professionalism while handling the windshield repair. My only negative is the phone computer intro system is terrible. It is so hard to get to a person and then it will hang up on you. I had to call back multiple times before speaking to a real person very frustrating. I like to talk to people and the computer phone system is the only negative I have to say but everything else about Safelite was wonderful. Great overall service and price is good.

We needed my windshield replaced & recalibrated. Making an appointment on line was very easy. We…read morewere given an estimate of time to complete the job of 3 hours. We decided to drop it off the evening before and we would receive a call when the job was completed and we could pick it up. When we dropped off our car, Justin was very pleasant and informed us of the process. As we left we realized that the garage had no power due to a recent storm. Even with no power we were treated exceptionally well. To our pleasant surprise our car was finished very early the next day and we received several messages text, email and telephone call that we could pick it up anytime. Justin was there when we picked up our car. Again he was pleasant and explained to us how to get our inspection stickers for the windshield. The car was very clean, no sign of glass anywhere. I highly recommend this Safelight garage. Professionally done, courteously treated.

Everything went well.! I went to the safelite on Frankstown…read morerd Penn hills . They were awesome start to finish. Every time that they touched my vehicle I was sent a text, every phase. Oh my goodness the lady took care of Me (I'm so sorry i forgot your name) She was so very nice to me. Customer service skills are off the chart. I was so pleased, very impressed with her. She made me special . Your entire team I Felt were great, but that lady that I can't remember her name was very special.

The Tech arrived very near the end of the 5 Hr schedule window. A little annoying, but ok. The Tech…read morecalled before arriving and took great pains to warn me that a chip repair COULD result in a Crack that would require windshield replacement. When he arrived at our home, he went thru the same explanation, again, in great detail, adding that it had happened to his 1st customer that day. Sure enough, 3/4 of the way thru the chip repair, the windshield cracked. He was very apologetic but the replacement cost will be my responsibility. Another Company quoted me $631. Safelite...who cracked the windshield... quoted me $815...same specs on both cause of all the stuff in my windshield and the recalibration effort required. My insurance company, Erie...who has a deal with Safelite and scheduled the repair FOR me...was of not assistance in reducing the $815...I suggested a $250 target since Safelite cracked the windshield. If you're NOT going to take responsibility for damages caused by your service, then DON'T offer the service.

Jason was beyond helpful. He discovered I was getting charged the insurance rate for no reason,…read moresince my insurance set up the appointment for my windshield to be replaced but I had to pay out of pocket because my deductible was not met. Jason discovered this and was able to save me over $600! Total win for Jason. I will go right back here if I ever need any work done on my car glass.

I had a chip in my windshield from my trip. When I returned, I contacted my insurance company who…read morearranged it with Safelite, They were able to come to my residence within 2 days and repaired with no problem. This is the second time I have used Safelite and have nothing but good things to say about them. The technican was very pleasant and thorough explaining everything to me.

Casey wasted my time - whole day ruined Windshield for Semi…read moretruck was ageed, than he asked extra $200 for same day service than Deposit Canceled. Don't waste your time

The scheduling, service and customer service was great. I was able to get in the day after I…read morecalled and it only took 30 min to replace my windshield. When I called, the owner said it would be $395 + tax and that I would have to pay a $100 deposit when confirming the appointment. What he didn't say was that I would have to pay 3% charge for my credit card. There was no other option available when prompted to confirm on my phone. I'm not saying this place was bad, but if you are shopping around for prices, this is a more expensive option.

Before you book an appointment here, ask yourself one question: is saving $50 worth spending 10…read morehours of your life and finding human blood in your car? That's exactly what happened to me. I had my 2025 Tesla Model 3 tinted here on February 25th. The appointment was scheduled for 1pm, with a 3pm pickup. We arrived early at 12:30. Toby, the owner, informed us he needed to drop his kid off at an appointment and would be back shortly. He returned at 2:40pm. That's over two hours late to work on a car he promised would be done by 3. He then finished the full tint job in just under an hour. If that sounds fast, it should. When he handed the car back, he mentioned casually that he'd nicked his finger during the job. It was bleeding. I didn't think much of it at the time. Then I got in the car. Blood on the front windshield tint. Blood on the rear windshield tint. Blood spots on my headliner. Let that sink in. A grown man bled into my car and handed me my car like nothing happened. The blood was the most alarming part, but it wasn't the only problem. The film had visible wrinkles and misalignment that we noticed before we even left the lot. When we pointed it out, Toby brushed it off. "It'll go away on its own," he said. Getting a refund required a full day of back-and-forth. When we returned the next day, there was no apology. Instead, the person at the front desk actually pushed back. Her exact words: "Toby has been doing this for 30 years, and he has never done a refund. If you think about it, this is a good thing for you." Read that again. They put blood in my car, and I was supposed to feel grateful. We eventually got the refund and asked them to remove the film. When we brought the car back, Toby wasn't there. One person handled a removal job that needed two. The film came off, but so did five of my rear defroster lines. Destroyed. That's a repair that costs more than the tint job itself. So let me do the final math. I didn't save $50. I spent $60 in Ubers driving back and forth. I lost five defroster lines. And I still have blood stains on my headliner that I can't get out. Whatever he quoted you, it's not worth it. If you're still browsing reviews trying to decide whether to book here, let my experience be the last one you need to read.

Scheduled an appointment for 1/31/25. 2025 black Ram just wanted a brow on the windshield and front…read moretwo windows tinted. I arrived promptly at 915a. The lady at the front desk continued to chat and look at photos for 5+ minutes before she acknowledged I was there. I contemplated leaving at that moment but did not. The truck was done before 10a. It was a super rush job and not done well. We waited a month hoping the smearing and bubbles would dissipate. They did not so my husband reached out to the shop. He was told to stop in because a redo is only covered "ONCE". He arrived and that was repeated again as if it wasnt understood the first time. It was confirmed to be a crappy job. Appointment was set for removal and redo. We even left it longer hoping it would be done correctly. I (his wife) picked it up once the truck was done. I took it to my husband's job and dropped it off. He said it was worse than the first one. Extreme dust, bubbling, UNEVEN BROW, and chipping on parts of the tint. Yes this is on the Fresh REDO. He was highly disappointment and again the job was rushed. Not sure if the carelessness was due to NON important customers. This place legitimately did not have good customer service from the front desk women until it was time to pay. Nor did they take pride in doing a good job. Rainy day but the window has ridiculous bubbling and circular stains. Will add more photos when it's dry out. I am tired of paying for mediocre service

Very good service and happened to get right in due to a cancellation. However, the quality of the…read morework is worth the wait. Prices are very reasonable.

Zach and Steph were extremely accommodating and professional. They were very nice people and it…read morewas a great customer service experience. The windows look great! 10/10 would go again.

Went in for price on back up camera Overpriced and very cold attitude. Like they're doing you a…read morefavor talking to you

I had a 8:00 am appointment on 8-9-25 at the Frankstown location. I arrived at 7:57 am and all of…read morethe lights are off and no one is in the building. Someone arrives at 8:05 am and I am let in the building at 8:07 am. To some this little amount of time is insignificant, but as a business owner I consider this totally unacceptable. What made it worse no one offered an apology or explanation....all I got was "what's up?" Wow....that was a very unprofessional question coming from Mr. Tardy Man. Well I'm Not sure if this is a common practice at this location but it made an otherwise good job on my vehicle a very memorable bitter sweet experience .

A rock hit my windshield when I was driving, causing a crack. I was reading some online reviews and…read morecame across this company. They have a coupon that saves you $50 off your car insurance's deductible! I loved that I saved money, AND I supported a local Pittsburgh company. The installer came to my place of work and installed the new windshield in less than an hour. AND he was able to remove my inspection stickers from the old windshield, and adhere them to the new windshield. This is a great company, and I highly recommend them.

The were quick, on time, and so friendly. Would DEFINITELY recommend!!! They really came through!…read moreI've had so many bad experiences with business, this is the only windshield company I'll go through in town!