El Cerrito Del Norte will always remind me of my dear late friend Brenda; when she dropped me off…read moreat this station sometime in mid-2017, I believe it was the last time she drove me anywhere. I saw her dozens of times at work afterward, and I may have given her rides to her distantly parked car or wherever, but this was the final place far from work that we ever saw each other. I've been back here a couple of times since, and I cried both times while waiting on the platform. In public. And I did not care--at least the first time. It's A-OK as far as East Bay BART stations go. You'll recognize its familiar design, the feeble attempts to make it slightly unique, and its atrociously confusing name. Really, BART, one station is named El Cerrito Plaza, and another is named El Cerrito Del Norte? That's what you've got? Do you think BART riders get confused because Lake Merritt, Fruitvale, and Coliseum Stations don't have Oakland in their names? No? Then why did you insist on putting El Cerrito in both El Cerrito stations' names? People generally do well with landmarks, but mainly, they don't like being confused. Using the same words in the names of stations that are close to one another isn't being usefully specific; it's being needlessly confusing. Pick something and go with it. This station seems to have more pigeons than most, or more accurately, there's more pigeon guano on its platforms than seems necessary and/or healthful. Why do they like this particular station? Who knows? I was leaning two stars, but then I thought of Brenda telling me to be safe when she dropped me off, and how could I two-star a place that still reminds me all these years later of that blue-haired weirdo?

Great place to park on the weekend. They don't enforce parking so you can pay but if you read the…read morefine print, it says that they do not check plates. It's nice that it's almost directly off of the freeway.

Great service. The trucks were clean and ready to go. They will be my go-to for my haul rental…read moreneeds going forward.

Wonderful family owned business! Thank you for all of your help with my UHAUL needs! Would give 10…read morestars if I could!

I had an overall great experience with YoGov. They utilize both email and phone (text) to respond…read moreto customer queries super quickly, and are always friendly and proactive in their tone and approach. You can tell they take the time to actually read your messages, and therefore are able to respond with actually relevant and useful information. The team at this location worked with me to reschedule, then unfortunately cancel a driving test concierge booking appointment I'd had with them. This was due to COVID-19 and the DMV postponing all behind-the-wheel driver tests for months. They were so understanding and made the refund process smooth and stress-free at a time that is already so stressful for many. Thank you! I will definitely be using YoGov services and recommending them to people in the future.

I am writing a second review because of the YoGov comment on my prior review…read more The original review is still relevant so I will keep that part: ___________ My driver's license expires next month and requires an in-office appointment. I drove to the nearest DMV and the people in line were waiting for four hours and not close to being processed. I remembered YoGov and decided to use them for my appointment.Their web site states: "Save yourself from those dreadful lines. Book an appointment in seconds." and my time is valuable so I have no problem paying $14.99 to get an appointment. Well, there is a catch, my friends, and it is a big deal. YoGov is constantly just scrubbing government websites trying to find appointments and they cannot promise any results. Here is the rub: pay for something that is intangible, not guaranteed, and impossible to discuss with the vendor. The web site is clunky and super limited. The limited options include: ASAP; after 3PM; or before 10AM. There is no way to pick the DMV that they send you to. And the worst part is that this business is mechanically harvesting open time slots making it even harder for people to get appointments. ________________________ Now to address the comment they made, which I have a major issue with. "1) We don't harvest any appointments. When you submit a request our team begins to look for an appointment for you just like a personal assistant would on your behalf." They do not mechanically harvest appointments for non people to reserve, however they do harvest appointments for people like me that will not use them resulting in a reduced supply of appointments, this benefits their business. This comment is false, harvesting appointments is their business model. Additionally, the problem runs deeper. It appears like I missed an appointment and I do not like my reputation compromised. The second problem is that appointments are hard to come by so they took the appointment away from a person that did need an appointment. "2) We refunded you for the original charge and added a credit to your account, although it looked like we had the official confirmation but the DMV's computer system had an issue. " This is untrue. The DMV did not generate the email that I received, it came from YoGov. There is no way that the DMV just booked a random appointment for me, sent that to YoGov who then transmitted the appointment to me. "Your satisfaction is always guaranteed!" I am not satisfied, so the guarantee is worthless. "3) I think you may have gotten a reminder for an appointment that was still in our email reminder system, unfortunately, and that's what's caused the latest confusion. " So instead of owning the issue they are blaming this problem on a computer. This goes back to the point of this review, their system is the problem. You can tell a lot about a business by how they manage problematic situations. You can see here that they have not managed the problem, but they just made up excuses. They even went so far as to try and refute the fact that they are harvesting appointments. That is exactly what they do.

REPEAT CUSTOMER! My car broke down-I was frantic because my…read morecredit card is at the limit & I would need a credit card to rent a car! Then I remembered the used car rental place I used during the pandemic when I didn't have a car: Quality Used Car Rental! (See my previous review). Art rents cars that are used; he accepts debit cards, cash or credit card; his rates are low; and you feel like he's on your side. All around positive experience.

Art was very polite and went the extra mile for me. The car I rented was clean and was easy to…read moredrive. I would recommend Quality Used Car for renting a car. They are great!

On Saturday afternoon, Jesse arrived at my 1979 Wonder Bread Van within several minutes after a…read morecall and details about the tow were arranged. All day Saturday I made attempts to find a car repair shop in Richmond only to get stalled while the shop delayed me before turning me down. My stranded Van was on a commercial street of Richmond presenting eminent threat of being seized by police after 3 nights parked on the street. Jesse understood my difficult problem as the Van unexpectedly cound not start on Friday. Jesse was very nice and professional. I am not so prompt as the car repair shop closes at noon and it was already approaching 2pm when we were being towed. Than you Jesse for coming to the aid of a 79 year old lady.

Jesse the manager was very friendly, personable and very helpful. I left my vehicle in a very…read moresecured El Cerrito neighborhood for a week out of town trip. Unawared that El Cerrito has a 72 hour parking restriction on non-resident vehicles. I found out the hard way when I returned & discovered that my car was towed! Jesse made my costly experience much better!

We hardly ever use mass transit and decided to use this spot as it was suggested from a friend. We…read moretraveled to powell st station for an event in S.F. The last time we attended the event we paid to park in the city with the Way app which double charged us, leaving us paying over a hundred dollars to park on the weekend, plus there were not spots near the event so we had to walk several blocks with luggage, so we wanted to try something new. We loved that parking is free on the weekend so it cost us six bucks for parking from friday afternoon to sunday afternoon. and $5.50 each way per person for our transit fare. once we figured out the clipper card app and the bart app we were good to go. I was a bit worried to leave our vehicle here for a few days but all was well on our return. Am excited to use this for transit to the airport in the future and maybe avoid all the traffic on the 80 as well as pay less for airport parking.

In my opinion, one of the safest BART stations in the Bay Area…read more A few years ago, we got off from this station mistaking it for El Cerrito Del Norte station. What'd did I know? I'm from DC (Daly City) and wasn't familiar with the East Bay BART stations; especially two stations with identical sounding names. However, it was a fortuitous mistake as it's in a fairly safe neighborhood with a strip mall directly across the station. There's also a good number of underrated places to eat in the area. It doesn't have a huge parking lot, or even a huge parking structure like some stations, but it's adequate enough for the area and it's easy to navigate in and out off. It has a very secluded and intimate feel to it. I also like the fact that the rails are elevated above ground so you can view the surrounding neighborhoods and area. It makes one's commute much more pleasant if you look out the windows and see the sunrise or sunset on any given day. Structurally speaking, its minimal, simple design doesn't stand out. However, the plum trees planted in the parking lot separates it from the rest. Especially when the flowers bloom in late winter. They almost rival the Cherry Blossom trees when it comes to beauty.

I recently set out on what felt like a daunting mission: finding the perfect manual transmission…read moretruck for my husband as a complete surprise. Having never navigated the car-buying process alone--without my dad or husband's guidance--I visited and contacted numerous dealerships. From the very first interaction, it was clear this one stood head and shoulders above the rest. Their professionalism, warmth, and genuine commitment to customer happiness made what could have been stressful feel seamless and joyful. Hugh in sales deserves every bit of praise I can offer. He was extraordinarily patient as I walked him through my vision for this surprise gift, answering every question with clarity and never once making me feel like a novice. What truly set him apart was how far he went to ensure the moment would be perfect. He personally drove the truck to a friend's house and arrived with a huge red bow tied on the hood--turning a simple delivery into something magical. His thoughtfulness and "above-and-beyond" spirit made the entire surprise a resounding success, and I will never forget that kindness. Mike, the manager, brought the same level of positive energy and efficiency. Friendly and solution-oriented, he quickly coordinated all the custom upgrades I wanted, making sure every detail aligned with my husband's tastes and our family's needs. In finance, Josh was equally impressive. He explained every option with honesty and patience, never rushing me and always prioritizing what we truly needed rather than what might look best on paper. His knowledge and straightforward approach gave me complete confidence in my decisions. This dealership isn't just about selling vehicles--it's about creating meaningful experiences and building trust. In a world where car buying can often feel transactional, their team made it personal, caring, and even fun. I left feeling genuinely cared for, and my husband's reaction when he saw his truck made every moment worth it. If you're looking for a truck (or any vehicle) and want to work with people who truly listen and go the extra mile, I cannot recommend this dealership highly enough. Five stars, without hesitation. Thank you, Hugh, Mike, Josh, and the entire team--you've earned a customer for life!

This Toyota used to be okay but something happened in the last year. I tried to schedule an…read moreappointment to take my car in for servicing and it was ridiculously difficult. I left multiple voicemails and nobody got back. Finally, I got someone on the phone who didn't really put a lot of effort into helping me. She couldn't take the time to look up my vehicle in their system and tell me what was covered with this service plan based on my mileage. Nevermind that i have been taking my car there for years so that info should be easily accessible. Instead, she transferred me to voicemail. I left multiple voicemails, never got a single call back. Finally called and asked to speak to a supervisor, only to get yet another voicemail box. This one was completely full so I was unable to leave a voicemail. WOW. This is the worse service I have ever received at any Toyota and I have been a Toyota customer for decades. I ended up going to Hansel in Petaluma which was a great experience. Even though I had never been there and I wasn't in their computer, they were able to tell me what was included before i came in. They told me how much it would cost and scheduled me in the next day. Everybody was super nice and it's an overall much nicer dealership. I recommend anyone reading this ditch Novato Toyota and go to Hansel in Petaluma!

Terrible. They tell you one flat fee price on the phone but charge you more once at your…read moredestination. Enfuriating.

Rick is a super nice guy and a cautious driver. Safe, friendly, and good conversationalist…read more He found my girlfriend's purse later in his shift and dropped it off at our house! I'll certainly give them a call whenever I need a ride.