No attention to detail. Waited an hour for a car, long li es, terrible service. Highly discourage you from renting here...

Second time renting here. Both times; terrible service. First time, waited outside for 1 hour in line OUTSIDE in a snow storm. The vehicle smelled like smoke, was poorly maintained, and slid all over the place. Asked for another car. Nope. I got the last one. This time we got a great car but left our garage remote in the visor. As others have said, no answer... endless ringing. Bye remote control. read more

If I could give zero stars, I would. We had two rentals that were booked months in advance. They didn't have one of the reservations and then didn't have a SUV available for the other reservation. To top it off the service agent was rude and didn't seem to care and the manager was sitting right next to him and didn't seem concerned with his unprofessional attitude. Horrible experience. Luckily one of the other rental agencies was very helpful. read more

The car was decent but the service was slow, the attendant didn't explain the charges well, so we were charged more than anticipated even though we reserved and paid through a third party. The line was ridiculous. I think over all it is worth it to pay a few extra dollars per day to have quicker service and no unexpected charges. read more

this thrifty had TERRIBLE customer service. i have never spoken to a more incompetent, unhelpful, and useless employee. the manager was involved as well and provided NO HELP WHAT SO EVER. this company forced us to use an electric vehicle, but would not give us any guidance on how to charge the car. they completely screwed us and left us in crisis. their unwillingness to provide any solutions to our situation shows that the company does not value its PAYING CUSTOMERS. only rent from thrifty if you wanted to be treated like shit and not helped at all. WE WILL NEVER BE RENTING A THRIFTY CAR AGAIN. read more

The service was OK when picking up the car but I asked to add an extra day to the lease and it was never added. I realized this during the trip and had to spend a ton of time trying to reach someone. When you call the phone number on the contract no one answers the phone, it just rings endlessly. The car was also not cleaned at all when we picked it up. The last person's contract was even in the car. There was no window washing fluid, it was completely empty. I told the staff when I returned it and he said "We get that complaint a lot" Why not address this common complaint? There was also adhesive all over the exterior of the car. It seemed to be taped up for transport and it was never cleaned off. I did pick up the car from the airport, we didn't have to get a shuttle like some other customers stated. read more

I booked online for an SUV. I paid an SUV rate. However, upon arrival, there was no SUV to be had. I was given some options: go somewhere else or take a truck. Well that was terrible because it was already late at nights and there will be no way to find a decent price from other renters at the last minute like that. I ended up having to drive a truck for my 3-day trip. It was horrible. Bad business practice! You should not have promised something you cannot keep. It is basically cheating on consumers. read more

Bless their hearts. I think there's one employee for, like, five different car rental places here. That employee is slow as molasses, too. Been waiting an hour, and only 3 customers have been helped. If you've got places to be, this one shouldn't be on your list. Update: though I had a reservation, they nearly ran out of cars and gave me the only random vehicle they had. It was filthy dirty, with the previous customer's trash everywhere. The gas tank was nearly empty as well. To add insult to injury, they tried to charge me for a tank of gas when I returned. read more

I made a reservation and was charged online for Thrifty Car Rental through Priceline. When I arrived at the rental counter, they did not have any cars available. I was told because they are a franchise, the people making the reservations have no way of knowing whether they have cars available or not. They just continue to book and charge customers anyway. The woman at the counter said she had been turning people away all day. I had to spend 15 minutes on the phone just to get my card refunded which will take a few days to process. This is an unacceptable business model and I will never go to Thrifty nor reserve through Priceline again. As far as I'm concerned, they are both at fault. read more

Horrible customer service. They don't care for who's next in line and they frequently don't have cars available even when you have a reservation. read more

This place is a joke. Wish I could give zero stars. The "customer service" I received from the older woman here was literally the worst I have EVER experienced. I wasn't the only customer who was unable to get a car even though we both had reservations. I called the manager and she was even worse. No help at all. I will be going up the chain and recommend everyone else that is having problems does as well. I literally might have lost my job over a mess up on their end. Not happy. I would not trust any positive reviews here as they are probably from employees read more

Thrifty Car Rental - Car Rental Near Me - Arden, North Carolina

Got in and out quickly when we came for the rental. Was expecting a wait in line but the process moved very quickly. Did not have an economy car available, but we were given a nicer car for the same price. no complaints. read more

Absolutely no customer service. When you look up their phone no number it is "800-867-5309" what a joke. Want to charge $500 to drop off a car the same day at a different location. Extremely rude foreign people on the phone read more

Please do not waste your life at this place. There were two people ahead of me in line, who had no major issues, and it took me 45 min to get my car. The bathroom is disgusting, I actually waited for a gas station instead of using it. Our car was filthy, mud all over the outside but we didn't have time to wait for them to clam it at that point. The phone was ringing like crazy, and the attendant kept taking calls before helping the in store customers. The car smelled so strongly of a perfume or cleaner, that it was obvious they were trying to mask a smell. Even if you get a good price on a car here, it is not worth it! The lady in front of us paid for a premium car, which they didn't have so she had to drive a pick up truck. The lady driving the shuttle was not friendly. The whole experience was ridiculous, from start to finish. read more

If this was the first time I would not say anything but it is a common thing at AVL and your car counters. There is NEVER more than one at the desk for all 3 rental car brands and the line is ridiculously long . Its not fair to the customer or the person working your counter to not give more help. Then after finally getting done, they say wait since the car is not ready. When you return its self check in with nothing but empty booths in the parking garage. No explanation of where or how to park. You then have to go back in to the already backed up counter. The only reason they get a two star rating is the poor person at the counter is usually very nice and apologetic. But its the owner and manager that creates this terrible situation. The second star is I have gotten nice cars but the experiencing waiting when you are tired from the travel and you want to get on the road is not fun. Not worth the few dollars you are saving . Hertz is part of this so its not just Thrifty and Dollar. read more

I echo all the other negative reviews and wish I'd had the sense to check reviews here first! Thrifty is NOT on site at the airport, even though it literally mapped me to the airport in the confirmation email. There's one guy here, doing his darndest and maintaining his cool, but I've been in this process over an hour with no end in sight. I had a reservation for a specific time, so why not have a car at least in the process of getting ready? Won't get these hours of my vacation back! read more

After visiting this counter to pick up a vehicle it isn't hard to understand the 1.5 star rating. Wow. First, the line was insane and there was ONE person behind the counter. When my debit card "didn't go through" I was informed by the rep that the "debit side of their machine was down" and that I had to use a credit card. Well, my credit cards were home, not with me. She informed me there was nothing she could do and stared at me blankly, leaving me stranded without a car. It turns out the "debit" side had been down for OVER a week. Who knows how many other travellers this location screwed? WHO IS IN CHARGE HERE? AWFUL EXPERIENCE. Even if Thrifty has the cheapest cars a few bucks aren't worth the hassle. The other reviews here confirm this. read more

Only rent from here if you want to waste 1.5 hours of your life while one woman works behind the counter sucking away your precious vacation time. One hour in, the supposed manager appears and asks me: are you just chillin '?...only to then leave the poor woman behind the counter. Unless you like your time pointlessly wasted, pay whatever you must to get a rental elsewhere.... read more

This place is so disorganized and slow. It's off site and they have no clue on what's going on. Stay away... rent at the terminal and pay the extra 10 bucks. read more

This is the most incompetent car rental agency I have used. Unprofessional,slow,not enough cars for the customers and unable to use the computer. Stay away as you will either miss your flight or wish you stayed home. Al is of limited intelligence and does not care. I don't know how you can work and have no pride in you job or performance. Sad. read more

Absolutely terrible experience. Rented the car online, the pick up location is not at the airport as the email stated. Waited 25 minutes for a van to pick me up, they kept saying it would only take 5 more minutes. Once at the office there were only 2 people working, they both had apparently just learned how to use a computer or thrifty has the slowest software to rent vehicles. Waited at the office over an hour for a car, there were only 2 people in front of me. The same person that rents you the car, goes and vacuums it before she gives it to you. They tell you... if you like how it looks you can take it or I can vacuum it for you. Overall the worse customer service that I've ever had from a car rental company. read more

I feel the need to write this review mainly due to a bit of misleading advertising. When booking a rental car in Asheville, Thrifty is stated to be on site at the airport. It is most certainly not. Do not be lead astray by the slightly cheaper price, you will end up paying for it with your time waiting for the bus to arrive. In my case, this was 30 minutes after the airport contacted them to come get me (they are a five minute drive away). As you would guess, returning your vehicle isn't exactly a breeze here either. You will end up typically waiting for them to fill the shuttle bus to return to the airport. Do yourself a favor, pay the extra $$ to avoid wasting your time with this offsite rental company. read more

BEWARE of this place! I found out the hard way. Absolute horrible customer service. The manager told me that I did not need to vacuum the car to get my $200.00 deposit back. Wrong! They kept my entire deposit. WARNING! They are independently owned. So they do not answer to a professional corporate office. read more

My rental car overheated. I got a Lyft to the airport and I was on the verge of tears when I got to the counter. I know it was a rough beginning because I had been dealing with them over the phone for HOURS! I was past my wits end. Patricia was the only agent and wow! She made my nightmare tolerable. The two agents on the phone (yes hours of my time), did not make good notes. Patricia- aka give this woman a raise, made several phone calls to figure what was going on. She got me on my way in another car. Maybe she should be a trainer for the bozos on the phone who couldn't make the right notes. read more

STAY AWAY FROM THIS BUSINESS!!! We flew into town to take advantage of the amazing mountain biking. The residents of Asheville and Brevard have been some of the friendliest we have met in out many travels! That is, until we returned the truck to Thrifty and met Joanne D, the "supervisor" at the Thrifty, Dollar, and Hertz car rental. Long story short, we don't recommend this vendor. Go anywhere else if you want anything that looks like customer service. After tolerating her rudeness, we had to witness her unprofessional demands of an employee; awkward to say the least. As an additional rub, a higher level manager, Chad, happened to stop by as we were leaving. We were not provided any sense of relief in that after hearing our experience, Chad neither documented nor assured us he would correct the behavior to protect future customers. STAY FAR AWAY!! read more

This is the most horrific car rental experience I have ever had and one star is way too generous. They plan to charge me 20/day extra for driving to PA which would result in an extra 200 for 10 days and this was not reflected in their online quote. When I arrived Miriam was kind enough to let me know this charge. This forced me to cancel my rental and now I have to change my travel plans. I had been dropped off at the rental location with no way to get home since I am not getting a rental now and they do not offer pick-up/drop-off service, either. This is also absolutely ridiculous. I was told to get a taxi but asked if they would cover it for my inconvenience if they couldn't give me a ride home. The answer was no. When I tried to call the manager, her voicemail was full and Miriam told me there was no one else I could contact to complain and no other contact for her manager. I was scheduled to leave today to help my sister recover from surgery and I won't be able to make it there now. Luckily, I asked enough people coming and going from Hertz and one of the people told me someone had to go in my direction and would give me a ride. I think Miriam also helped make that connection, which is great. This delay is completely uncalled for. Had I known it would cost me as much as they just told me when reserving it online I would have reserved from another company that does not have this ridiculous surcharge. I have NEVER heard of this charge before from any rental car company. Thrifty is a scam and a rip-off. I would NEVER use them again and neither should you. Very poor form, Thrifty. read more

I rented a car through HotWire, for Thrifty Rentals, for 22 days. The price was great, the car good, but really important was the employee who helped me at the counter. He was very positive,suggested, but didn't try to really force any other options, made sure I understood about turning it in (I had to drop it off around 4:30 a.m. A very positive experience. read more

As other reviewers stated ... SLOW! SLOW!! SLOW!!!! ... I didn't realize this was off-site and all other rental car companies are AT the airport (except Dollar and Hertz which are part of this same outfit) ... we called for the shuttle 3 times, and waited close to 40 mins before we were FINALLY picked up. ... I'm giving it 2 stars only because once we finally go through the check-in process and had our car, the car itself was nice for the price and in good condition, and dropping it back off was fine. read more

ZERO STAR REVIEW FOR OFFSITE LOCATION DOLLAR/HERTZ LOCATED AT 221 AIRPORT ROAD ****DO NOT RENT FROM THIS FACILITY!!!!!! IT IS A MISMANAGED FRANCHISE....CALL TO CONFIRM YOU ARE RENTING FROM ONE OF THE IN AIRPORT RENTALS In all of our many years of travel in the USA and around the world, we have NEVER had such a terrible experience. (1) a single employee to work the reservations and phone customer service (2) a single employee to drive the shuttle and additionally clean the returned vehicles; (3) no vehicle inventory; (4) forced substitutions based on no vehicle inventory; (5) extended delays for a vehicle to be returned to rent; (6) insufficiently cleaned vehicles. As other reviewers have mentioned, there was a very long wait time from airport pick-up to departure with rental. Over one hour after entering the rental location did we finally complete the process and agreed to take a vehicle other than what we rented (4 wheel drive Nissan Frontier truck substituted for a mid-size SUV with all wheel drive). The agreement to exchange is driven by desperation and compounded by worries since the Nissan truck hadn't even been delivered back to the facility by the renters! The employees appeared to try to do their best in a situation that is 100% caused by the owners of this franchise who should lose their franchise licensing. Asheville car rentors BEWARE!!! read more

Worst experience I have ever had. When we first arrived in, we had to wait for a pick up from airport to store for rental- 15min so no big deal. After arriving at store, we were offered a vehicle that was way below what we signed up for (and emailed confirmation). Given a second vehicle with "this is the best i can do" comment. We asked the clerk what to plan for when we wanted to return the rental, and he stated to arrive at opening time (8am) to be shuttled back to airport. Flight was scheduled for 1030am so we had some room to wait for the shuttle. Arrived at 810am and waited 45min, after clerk stated at 815am "we're figuring it out" regarding return shuttle. I got lucky that some really nice person that came in to drop someone off to get a rental there offered us a ride to the airport. He not only transported us, but also a third customer! We would of missed our flight waiting for them! Also- no shuttle was seen on the drive nor at the airport, so very confused as to what was really going on. read more

I choose a specific car based on size and luxury. I booked the car months in advance and paid top dollar. When I arrived at the facility they warned me that they did not have the class or size vehicle I had "RESERVED" and tried giving me a mini van. I have medical reasons such as vertigo and can not drive in a mini van. After a long drawn out refusal to take a much less expensive mini van I was finally awarded the class level of car I reserved (not the exact car type reserved) only to find it had 50,000 miles on it and the brakes were shaky. The interior was full of garbage, food and debris. read more

Awful!!!! Got home and 3 days later was charged for a full Tank of gas. We filled up the car less than 2 miles away produced receipt to location and was told they looked at their log wrong. But they don't make mistakes and still charged me for 2 gallons. I asked for them to produce a receipt as I was forced to do. Well I haven't received any satisfaction. Worst situation I've ever had. DD NOT rent from Thrifty,Dollar,Hertz. They're all the same. Very upset. read more

If I could give this place ZERO stars I would. Didn't tell me when I made the reservation that it is off site. Waited 30 min for transportation to the facility and they do not take customers in the order that they arrived at the airport , so, an hour and a half after landing, I still don't have a car. Avoid this place at all cost! read more

I made a reservation through Priceline. The rental pick up was not at the airport as I thought. It was off sight. When we got there the car was not clean and ready for us. We had to wait until the woman working by herself took the car and vacuumed it out and cleaned it. We received a 2016 car that has no USB ports in it. I do not plan on renting from Thrifty in Asheville ever again. read more

We had a MUCH different experience than the other people who posted here. We booked a 3-day rental in February through Expedia and got a cheaper price than we've ever gotten from any other car rental company. We have used Hertz and Enterprise in the past and have always experienced high prices and long wait times when going to pick up the car, whether at an airport or an in-town location. Customer service from those Hertz and Enterprise has also often been fairly poor, as we have sometimes encountered overworked employees indifferent to the long line of people hoping to return a car quickly so they can catch their flight, or bored employees sitting at a desk talking about their recent sexual encounters while we waited awkwardly in the office for the car we had reserved to show up a half-hour late. The Thrifty of Arden, NC, was a very pleasant surprise. Not only was the rental cheap, but the service was excellent. The woman at the rental information desk at the airport called a shuttle for us, which arrived promptly. Our driver was very friendly and went out of his way to be helpful. He offered us sightseeing recommendations during the whole ride to the rental office (which only took about five minutes or so), and even looked up restaurants for us on Yelp after we told him we were vegan. The woman at the rental office was also helpful and offered sightseeing recommendations of her own. The whole process in the office only took a few minutes, and then we were on our way in a new, clean car that was not exactly the kind of car we had requested, but which ended up working out better for us. We had asked for a sedan but ended up with a Jeep Patriot, a small SUV that was helpful to have in some of the bumpy, gravelly parking lots we encountered. Really, you could classify it as a free upgrade. We had the same driver and clerk when we returned the car at the end of our trip, and they were just as friendly on the first day. They remembered us and asked us questions about our trip, and said they hoped we'd come back to visit Asheville again soon. I would love to return to Asheville and to rent from Thrifty there again. read more