The worst rental car experience I have ever had…read more We were scheduled to pick up two standard SUVs at 6pm after we arrived from our flight. Our flight was slightly delayed and so we did not end up making it over to the rental car counter until about 7pm. Once we made it to the counter, the lady estimated that it would be a twenty minute wait. We waited about 40 minutes and then went up and spoke to her because we started to talk to the people around us who were saying they had also been waiting over an hour on a car. When we talked to the lady at the desk she told us that someone had to go over to the other location to pick up our cars and that they were on the way. Another twenty minutes go by and we wait. We ask her again and she then says that she is unsure if we will be able to get our size of car that we reserved. She asks if we can accept another car. Unfortunately, even with the standard SUVs, it will be a tight squeeze, so we cannot switch. Also, she told us previously that the car was on the way? So this must have been a lie. In addition to the initial lie she told us that it would be 20 minutes until our car arrived (since everyone around us waited at least an hour and a half). Another 25 minutes go by. By this point, everyone in our group is cursing Enterprise's name and saying we will never rent from them again. We ask to talk to a manager. And magic! Somehow, five minutes later, when we go back to the back, the manager has gotten our cars ready and is waving our keys because he knows that he was about to deal with some very angry customers. I would also like to note that when we went to the back, there was a big tray of sushi and about 5 people sitting around, not working. Very confusing because the manager, when explaining why things took so long, told us that they were low staffed. But it just looks like the staff were too busy eating sushi to do their jobs, and the manager was fine with us waiting an hour and a half while he had plenty of staff sitting around. Avoid this location at all costs.

Affordability: 5 Location: 5…read moreReservations: 5 Customer Service: 3 We rented a vehicle from enterprise during our vacation to Calgary last week. They're conveniently located at the international Airport, which was great for customers traveling with luggage. The staff that assisted us with the vehicle were very professional, but we were a little surprised that our vehicle had some damage upon our pickup. So of course we took photos and videos, so we won't have any issues upon us returning the vehicle in a few days. I've rented cars on multiple occasions during our travels, and this was the first time in the last 10yrs that I never received a receipt after I returned the vehicle. It's now been 10 days since we returned the vehicle on June 1st, and we are still waiting for our receipt to be emailed to us. Our overall experience was good, and we were eventually charged correctly based on our reservations. I'm not sure if this enterprise location is just super busy or if they're under staffed, but we've definitely had better customer service with other companies.

I travel frequently and find most car rental services to be average. National at Calgary Airport…read morewas outstanding. Quick service on arrival and they immediately accommodated a change from an SUV to a minivan at no cost or hassle. Super friendly and helpful. Likewise on the return we had an excellent experience. Thanks!

My family arrived on June 13 in Calgary, and the staff at Emerald Isle (Gil and Attica I think)…read morewere super friendly and helpful offering us a minivan instead of 2 SUVs. When I reserved online, there were no minivans available. That worked out great for the family! Thank you for taking the initiative offering to make our family trip more enjoyable!

This was our second time renting with Alamo--our first was at the Las Vegas airport, where we had…read moresuch a great experience that we wanted to try them again. I'll admit, after reading some of the reviews, I felt a little nervous, but I decided to give them a chance anyway. They are pricier than some other rental companies, but I'd rather pay a little more for peace of mind than deal with companies that have worse reviews. And wow, I'm so glad I did! When we got to the counter, there was no line at all. The agent checked us in quickly, and within minutes we were on our way. The whole process took less than 15 minutes. Returning the car was just as smooth. Even though a lot of people were dropping off their cars at the same time, there were plenty of staff available. One quick check and we were good to go--it couldn't have been easier. I really appreciate how efficient and well-staffed they are. Overall, another excellent experience with Alamo!

Gosh to rent a vehicle these days is so expensive. We took my family on a 9 day road trip so we…read moredecided to rent a vehicle rather than use our own. For total for the 9 days it was $1,500- what do we think a good deal? That also included road side assistance if anything happened while we were away. In total a little less than $200 a day

Sajal was extremely helpful explaining options, rates in a quick and efficient process. Great…read morerental experience!

Wow. I'm a Preferred member. Rented a BMW X1. It came with features DISABLED, including navigation!…read moreSo I had to use Andriod Auto the entire time. Didn't get what I paid for. Then, they charged me for a full tank of gas when I had returned it FULL. These people don't deserve single star. They deserve a poop emoji.

Avoid. My company's system didn't give me the option of booking with Avis, and I'm now in about a…read moreone hour wait just to speak to an attendant at the front desk. This is my usual experience with Hertz. Usually they just give you the wrong information or the wrong car, this time they're not even prepared. UPDATE: they only hired 2 cleaners today so it'll be an additional one hour (allegedly) wait. I'm adding a photo of all the people awaiting their cars UPDATE 2: approaching an additional 2 hour wait on top of the one hour in queue. Dozens of customers are in the same predicament

You book, show up on time. No car ready…read more They rent cars they don't have. Find a more responsible company to rent from.

great service and very accomodating staff (victor) in budget calgary airport , kudos to this guys…read morethat make this experience seamless, ty

Showed up with my reservation to pick up my car, stood in an hour-long line and then once I finally…read moregot to an agent, was told it would be another two hours since they had zero cars available. Also told that I could not go and get something to eat or even sit down and rest my feet because they would not even call or text me when a car was available And so had to stand there for two hours, close enough to hear them call my name and if somehow I missed them calling my name, then the car would go to the next person and I would have to wait another two hours. And they did not offer any kind of compensation for their failure to provide a car. This has happened before with this company at this location, never had a problem anywhere else with Budget car rental, issues are specific to this location and as they have done it before it seems certain they will do it again. And so will never rent from Budget at this location again, will gladly pay a little more money to another rental company at this airport.

Amazing tour company! I called them at the last minute, because a previous tour company (Banff Day…read moreTours - DO NOT USE) bailed on me 48 hours before my tour. They were extremely professional, kind and accommodating. Manny was my private tour guide and he was wonderful. Showed up on time and was kind and super informative about the area. I highly recommend both him and this company. I will use them again!!

My wife and I booked a private tour in lieu of trying to navigate Banff and Lake Louise on our own…read more This turned out to be an outstanding choice. Jobo met us at our hotel at 8 o'clock sharp and from there we spent the entire day seeing the wonders of the nearby mountains. We saw more in one day than I could have managed in three days, all without being rushed at all. It pays to have someone who is intimately familiar with the area as your guide. Although the information on the signage was more than sufficient, Jobo provided additional color regarding each of the stops. Jobo was very friendly, courteous, and it was an absolute pleasure to be in his company. The vehicle was very clean, stocked with ample water, and very well-maintained. I highly recommend ABest Transport and Tour Services Inc, and their "rider driven" philosophy, which Jobo exemplified. The next time that we are on holiday in Calgary, we know who we will contact for a tour.

Made booking night before for an 8am pickup. Got email at 7:45 that car is not available and that I…read moreneeded to cancel to avoid a no show fee. Tried to do that and it won't let me. Tried calling, emailing, texting and no response and no car. Totally left stranded. Had to uber back to airport to get a car from enterprise

You'll meet so many interesting people as you wait around for a car that may or may not be…read moreavailable. As the surly manager explained after an hour and a half wait, "some people wait up to five hours. and it's aleays like this." I felt lucky indeed.

My first time renting a car, it was a great experience. Easy to find pickup and drop off, all the…read morestaff I dealt with were friendly and very helpful. The car was brand new and spotless. And the credit card charge upon return was $50 less than anticipated. Will definitely use them again.

The rental agency was easy to find, they had all of my info there , printed and ready to go…read more My only disapointment was the car. I requested a Toyota Corolla or simular but I recieved a VW Golf. A little small for a man 6'2" plus, to get in and out of. Rental return was simple, the parking/ return area very well marked and easy to find, even with hectic airport traffic